Everything went fineLawrence J.
Customer Reviews for 4 Storage Of Ocean LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Give suggestion to bring ez pass or change to help remind customers who might be using the parkway. Return truck process suggested to drop key off before adding in pictures ?? We locked the door and dropped the key in the drop box as instructed before being asked for pictures of the inside/dash.Brian B.
Made a reservation to pick up at Eatontown first. When I went through the process the system would not fine me a lock box code. Then I called and was told to get key from attendant who told me I had to use lock box. cSR creates new reservations at Cindy La location where everything worked smoothly.Gary W.
Le client n'a pas laissé de commentaire.Damion D.
Le client n'a pas laissé de commentaire.Todd I.
I had to use the app for pickup and return. It did not work properly in either case. During pickup, when I went to put in pictures of the slight damage on the truck, I didn't know beforehand that they had to be taken already. When I went to take the picutres and came back to the app, it had already closed. On return, I tried to take the photo of the odometer about 10 times. The app never accepted the photo so I could not finish the checkout process. When I took a picture of the odometer normally, the reading was clearly visible.so I don't know why when the app asked for the picture it wouldn't accept it. While I can see how the app can be useful, it needs work to be a reliable replacement for a person.EDWARD R.
Check in took over an hour . . I could have provided information before I was at the location.Mary Grace W.
On the journey we had the rear tire blow out and were on the side of Rt 95 N in a precarious spot to avoid traffic. The tire was shredded. and the Uhaul roadside assistance support failed us by putting our call on hold for over 45 minutes. Finally had to resort to calling the regional rental office to demand they contact roadside assistance to address our situation. A contracted vendor, Pete's Tire Barn, came out to replace the tire 45 minutes later.THOMAS H.
It was perfect.RAYMOND R.
9' van - front and rear tires dangerously under inflated for a hundred mile highway trip each way. Franchisee's employee not really caring about it when I pointed that out..told me to go to a gas station..yeah like I didn't know that. Door sticker says rear tires get 80 lbs and they were at 25 lbs. front tires should be at 55 but driver side front was 20 lbs and visibly under inflated. I'm not happy and they didn't seem to care about thatJAMES D.
Le client n'a pas laissé de commentaire.JOEL M.
Le client n'a pas laissé de commentaire.Grenes W.
Le client n'a pas laissé de commentaire.NYKET D.
It said online that they were open on Sundays but when I got there, there was a sign saying they were closed. So I just did the online drop off.Ralph C.
This truck was bigger than what we needed and there were several trucks on the property but the website showed only one available. Couldn't figure that out.Stephen C.
Le client n'a pas laissé de commentaire.GAYLE W.
Le client n'a pas laissé de commentaire.TINA O.
25 $cleaning fee seemed excessive. Other than that, I was happy.ANDREW B.
Le client n'a pas laissé de commentaire.WILLIE B.
Truck was overheating on way to New York. Stuck in traffic in 90 degree weather with hot air blowing .JACLYN G.
Not a lot for me .you're ok for me ,nice and polite thanksHARRY G.
Le client n'a pas laissé de commentaire.Morris R.
Le client n'a pas laissé de commentaire.SHELLY R.
Very nice crew working here. Been to other locations and they were very accommodating and polite. Will definitely use them again.MICHAEL Q.
Le client n'a pas laissé de commentaire.KENDAL L.
Le client n'a pas laissé de commentaire.Daniel M.
Le client n'a pas laissé de commentaire.KRISTEN L.
Excellent customer focus. Willing to go above and beyond to accommodate the need.MICHAEL B.
Le client n'a pas laissé de commentaire.ATINOHEL C.
The gentleman was a bit short with meScott Z.
Le client n'a pas laissé de commentaire.EVAN B.
Worst experience with uhaul contractor to date and I've rented several times over the years. This location failed to notify uhaul that they would be on VACATION and continued to accept reservations. This left several customers in binds for staying on schedule and if wanting to continue their plans travel several miles away to get another vehicle THE KICKER IS WHEN UHAUL GOT INTOUCH WITH THEM THEIR RESPONSE WAS â€œWELL WE'RE ON VACATION AND HUNG UPâ€, not we'll get an employee there soon as possible. Completely unexceptionable!!!!! I'll never use this location again and will be ending my storage bin at this location. Uhaul you should really have something to say to this location up to pulling their contract. Completely disrespectful not only to the customers but to you as the Main company.DOLTON D.
Le client n'a pas laissé de commentaire.CRISTINA C.
Le client n'a pas laissé de commentaire.CHEE CHUN T.
Le client n'a pas laissé de commentaire.Robert H.
Very easy rental process. Manager was excellent; very helpful. Pick up and return was quick and easy. Seamless experience between online reservation, pick up and after hours drop off.Leo S.
We realized that it is so much better when you do pick up with an agent in the office. The process I was not happy with was the fact that we had to check the truck for any damage. It stated that based on the picture provided, we had to check the truck. Well the picture did not look anything like the truck. The one in the picture seemed practically new whereas the actual truck was not. Also, the truck is left outside overnight and anything can happen to it and if I don't see it, I would be blamed for it. The truck was very rough to drive, when changing gear as we were Stopping, the truck shook. Other than that it was okCARLOS B.
Le client n'a pas laissé de commentaire.MICHAEL G.
Donald was great!MICHAEL S.
Le client n'a pas laissé de commentaire.MICHAEL K.
Le client n'a pas laissé de commentaire.STEVEN G.
Le client n'a pas laissé de commentaire.DORSEY D.
Le client n'a pas laissé de commentaire.Lovena W.
Donald was very helpful didn't get the young lady name that work in the office with him.RONNIE W.
Le client n'a pas laissé de commentaire.DAVID T.
Le client n'a pas laissé de commentaire.JOHN A.
Le client n'a pas laissé de commentaire.DANIEL K.
Le client n'a pas laissé de commentaire.AARON P.
Le client n'a pas laissé de commentaire.DIANNE L.
Le client n'a pas laissé de commentaire.SHAWN C.
Le client n'a pas laissé de commentaire.DENNIS Q.
Excellent service à la clientèle. New and clean truck. Easy drop off. Overall was a very good experience.MICHAEL L.
Le client n'a pas laissé de commentaire.ELSIE R.
The cab of the van was extremely dirty...in an era of Covid I would have expected a lot more from u haul..I know its a rental cargo van but the main cab should not be loaded with what I think was white dog or cat hair and was pretty dirty in general ..other than that the van road fine and seemed well maintained.VICTOR B.
The place was under construction and the worker there refused to move his tools and equipment to let me in the parking lot and I had to move it myself. Also at the end of the bill, there was extra charges such as fuel, environmental fee, and other charges that didn't apply to me.Michael E.
Le client n'a pas laissé de commentaire.Mike B.
Le client n'a pas laissé de commentaire.JAMES J.
Guy working found my wallet and gave it to me right be for I left excellent serviceJASON R.
Le client n'a pas laissé de commentaire.ROBERT S.
Le client n'a pas laissé de commentaire.MARK C.
Le client n'a pas laissé de commentaire.Susan K.
Le client n'a pas laissé de commentaire.JOHNATHAN L.
Le client n'a pas laissé de commentaire.NOAMI G.
Great manager, very accommodating. I thank U Haul All the way around.Anthony W.
Professional and courteous.ANTHONY M.
I could not view the mileage due to a tire pressure light being on. I could not complete the on-line return. Please reverse the 20 $charge that I was hit with due to not doing the on-line return. Thanks, Steve 932-991-4480Steven H.
Le client n'a pas laissé de commentaire.Kim G.
Le client n'a pas laissé de commentaire.JOSEPH P.
Le client n'a pas laissé de commentaire.AMY P.
Le client n'a pas laissé de commentaire.EZRA L.
Professional. Knew my reservation. Called at the end time to find out when I would return it. Used this location before...FREDERICK D.
Le client n'a pas laissé de commentaire.Heather M.
Le client n'a pas laissé de commentaire.ANDRIANNA C.
Le client n'a pas laissé de commentaire.Jarred W.
Nothing.....the entire process was easy and straight forward.Laura C.
Very nice man help meJohn C.
Le client n'a pas laissé de commentaire.TIMOTHY T.
Pick up / drop off was quick & easyBRUCE T.
It shows on the window the store is open 8-5pm. I got back with my rental truck at about1.15, and there was apaper on the door saying closed be back in 30 minutes. I wated 20 minutes and the guy working there pulled in and said to me he left for his lonce time. I shouldnt have had to wait if the sign says open 8-5pm then they should.. He should eat lunch at work as I do and make the store available for a paying customer to return the truck n be on my way. I had things to do and not stand and wait for him to get back.GREGG T.
Le client n'a pas laissé de commentaire.stephan S.
The gentleman who worked there was very very nice. I asked a lot of questions and he answered them all with professionalism and kindness. The truck I rented was very clean. Will definitely use that location again.Gina N.
Everything is great! Donald is always extremely helpful and accommodating. I use this branch frequently and he always follows up and provides outstanding service.MAHMOUD G.
Everything was left as promisedIAN I.
Le client n'a pas laissé de commentaire.MAHMOUD G.