The employee who checked me in for my rental was incredibly rude. I had an emergency that caused me to be late for my pick up, for which I apologized multiple times. However, the employee snapped at me for being late and scolded me for arriving so close to closing time. I was aware of my errors and expressed my regret to him. He completely disregarded me, then threw a tantrum when his computer wasn't working. I understand that I may have inconvenienced him, but that did not warrant the unprofessional treatment. I, too, must deal with customers in my line of business, so I understand the frustrations involved. But customer service is of utmost importance. He could have expressed his frustration more professionally. Good customer service fosters customer loyalty. I can assure you that I will not return to this location.
Laura N
4 Storage Of Ocean LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Ocean, NJ 07712
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Friendly and helpful staff
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