Customer Reviews for 590 Service
(U-Haul Neighborhood Dealer)

Évaluation :

2

I reserved a truck at another location and was canceled a last minute because renter before me kept truck. I had to go to this location before 12 noon. I rented truck before closing and was charged $20. After hours fee, not sure why. I rented blankets for $10. That where wet and had bugs, spiders in the bag. They were kept in shed outside. I couldn't use them. I was really angry I had to deal with this at the last minute when I reserved 3 days in advance. I will be contacting uhaul and want a refund for the extra 20 and 10 for blankets I couldn't use. This was my third time renting from you in the past year not right

Évaluation :

5

The person was very polite and helpful.

Évaluation :

5

Everything was great . Customer service at 590 service station was outstanding.

Évaluation :

1

The man at the location will not help me address my bill. My bill is wrong. I am being charged for things that I did not use or have. I've been trying to contact U-Haul since July 7 and no one has contacted me back. I need to address this bill, but I need to correct it so I can pay for it, this is poor customer service

Évaluation :

5

Keep up the good work.

Évaluation :

5

They can put a wifi unit outside the building to get a better connection when returning equipment.

Évaluation :

1

When doing mobile return this location should not be listed as an option after hours. There is no cell phone signal to accomplish the mobile return. I had to get wifi from a person living in the area. This resulted in over 90 minutes to accomplish what should have taken 5 mins

Évaluation :

5

Nothing very helpful

Évaluation :

2

Don't take reservations for 9 am if the location doesn't open until 10

Évaluation :

3

The vehicle had some alignment issues

Évaluation :

5

took a while to check in but great experience overall

Évaluation :

5

Would have been nice to have a ramp on those trucks.

Évaluation :

3

The outside and inside of the truck were relatively clean except for the side mirrors that were covered with bird droppings. Shortly after taking the truck on the road I heard a loud metallic noise that prompted me to pull over to investigate. I reported the issue to U Haul. And while driving the truck for local move my helper and I heard several metallic noises that appeared to be coming from the undercarriage. Also the transmission was grinding at times especially when in reverse. The odometer was under 35 000 miles so the truck noises was a surprise. I prior rentals the U Haul trucks performed very well.

Évaluation :

5

All went as smoothly. The truck was very clean and all went well. Merci de votre coopération.

Évaluation :

1

My scheduled pick up was 9:30, I wasn't taken until 10:15. Uhaul changed my pickup site. Originally I was set for Milford PA. Uhaul changed my pickup to Lackawaxen PA which was 30 mins out of the way after already getting on the road 45 mins later than planned. Then my drop off location was changed miles away from the previously arranged drop off. After calling and complaining that I would be on foot after dropping off, it was then changed back.

Évaluation :

2

The owner of this location doesn't like renting trailers. He didn't want to trailer back when I was done. But I couldn't afford the one-way drop off fee. I was charged the 6 x 12 rate even though I reserved a 5 x 9 trailer. I was never told a 5 x 9 was not available until I got to the location and the only trailer he had was a 6 x 12. I rent a 5 x 9 trailer over 40 weekends a year for four years. This is by far my worst experience. Plus I was overcharged.

Évaluation :

5

Excellent customer service

Évaluation :

1

Communication needs to be improved. The customer service was horrendous.

Évaluation :

1

Return after hours and was charge a $50 clean up fee for U-Haul blankets that I didn't rent. Charge a after hour drop or fee because I could not close out the contract by phone because there is no cell service in the area. I called the owner and he was nasty and refused to discuss the charges. Stay away from this U-Haul dealer he is bad news!!!!!

Évaluation :

4

Owner was very enjoyable would come back here again

Évaluation :

5

Best

Évaluation :

5

Excellent customer service

Évaluation :

5

When we got there at the appointed time of pick up the guy at the desk said he wasn't informed about the pick up, because you first have to talk to us at the location, nit to u-haul dispatcher. So even though we had confirmed the day before actually twice, that the equipment was there, he didn't know. So if those misunderstandings can be cleared it would be easier to avoid confusion. Otherwise the experience was awesome. Truck was spotless and all went well. Merci.

Évaluation :

2

Don't change prices once given. Don't tell the customer a day that the facility is closed. I was told I could pickup on a day facility was closed. The guy was frustrated and upset to come in on an off day. It was not a good experience. Would never go there again. Ray got upset and told me he would leave, that he was doing me a favor because I refused to pay twice as much as I was quoted.

Évaluation :

3

They don't wear masks. Truck wasn't sanitized

Évaluation :

4

The representative at the pickup location was friendly and very helpful.

Évaluation :

3

The location was never notified of my reservation . I had to wait for 40 minutes for the location to open , plus it was in a part of PA where there was No phone service so I couldn't even call anyone .

Évaluation :

3

To far from where I needed to pick up truck. Otherwise everything else was great

Évaluation :

3

paperwork

Évaluation :

1

Location charged us a after hours fee and cleaning fee of $42,4 for a truck that was returned at 3pm. Staff was rude on the phone when I asked them to explain the fees. Will never rent from this establishment again. Sad!

Évaluation :

5

excellent customer service !

Évaluation :

4

The size truck I reserved was not there, had to rent a bigger truck then needed.

Évaluation :

5

I made reservations for 4 trucks on the same day. The reservations were made 2-3 months in advance. Then to days before pickup, I get notified that I was assigned 4 DIFFERENT PICKUP LOCATIONS. I literally spent 4 his rounding up the trucks. Uhaul had plenty of time to arrange my trucking needs. This was unacceptable and inexcusable. I am furious. The locations were very helpful though.

Évaluation :

5

In my lifetime I have rented numerous vehicles from uhaul in all different types of locations. 590 service was by far the best.....they were very helpful....exceptionally nice and very easy to work with I would highly recommend them to anyone!

Évaluation :

4

This is for the Operations Department of UHaul, not this dealer. My original drop-off location (Tafton,Pa) was no longer a UHaul dealer. I had to drive 20 plus miles further to drop off the truck. Your website for locations should always be current so that what happened to me does not happen to other Customers.

Évaluation :

5

the cost was too expensive was told one price and then it was $180 dollars more than price anticipated. Very deceiving on the pricing.

Évaluation :

5

It appears that I was charged for 4 gallons of gas even though the truck came back with more gas than when I received it. Could this be taken care of.

Évaluation :

1

Send a rep from Uhaul to visit this horror show. Its ran out of a filthy garage with no customer service or professionalism. Owner was over an hour late for my pick up. I was just walking around outside this dump waiting. There is no CELL service in the area so YOU JUST WAIT! The equipment is located across the street in a muddy opening next to a junk car storage lot. The trucks, vans and trailers are in literal mud. Customers are expected to dredge into the mud to get to the equipment. Horrible experience . UHAUL GO SEE THIS PLACE IN PERSON!

Évaluation :

5

Very friendly customer service. I will definately use this place to rent in future if needed. Professional, curteous staff.

Évaluation :

5

Ray, the establishment owner was extremely helpful in helping me decide which equipment I needed and the best way to carry out the rental. He also went clear out of his way to make sure that I got the equipment I needed. He was a pleasure to deal with, and I highly recommend renting from him!

Évaluation :

5

590 service station went above and beyond yo get me a truck. My experience with uhaul before contacting 590 setvice station was a disaster. The customer service rep was rude and not helpful. Did not attempt once to make my experience better. Will never use the website or the corporate office again. Will go local. Again the specific location (590 service station lackawaxen,pa) was fantastic, but the corporate part was awful, may think twice before using them again.

Évaluation :

4

make sure paper work is correct

Évaluation :

5

This location was convenient and very friendly. I will definitely use them in the future.

Évaluation :

5

The location was amazing..uhaul Was terrible...they changed my truck location withought telling me...yeah real cool..I had to be their boss and do their work for them..they made it so much more stressful to move than necessary...never again..they got my money once,and never again..and the manager Roxanne was ignorant and non helpful or empathetic by realizing they messed up my reservation,she wouldn't budge or do anything in her power (she said she was a supervisor,but didn't accommodate me for their mistake) this is my first and last uhaul experience...