Le client n'a pas laissé de commentaire.
Christy S.
Customer Reviews for A American Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The lady that arranged my rental did a great job. She was fast, efficient, and very pleasant. It was a difficult day for me and her interaction made a big positive difference for me. Please thank her for me.
Duane Y.Excellent
Anthony C.Tried to charge me for an extra day. Returned it the same day i rented it.
Gary A.Good customer service, easy process
jim C.Agent was friendly and helpful.
Jerry C.Same as before y'all took money out of my account
Robin G.The agent was so knowledgeable about the rental unit to expiate the service and went out of her way to make sure I understood the process for my safety. I'll be back! Hard to find good service these days.
rich H.Would not recommend this company to anyone. The location was ok but the company itself is not. Doyle charged and made to feel as though it was our fault
Jeff W.Easier to enter the property
Mark S.Outstanding. It was as good as it could be. As good as the experience with the Location was, there were things lacking that are out of the control of the location. Appliance Dolly and Packing Blankets that were on my order with U-Haul were not available at the location. U-Haul should have notified me of that since it was on my order. Had I been notified prior to the time of truck pick up I could have made alternative arrangements to acquire those items, but because I did not find out until truck pick up time (30 minutes before my moving help was to arrive at the house to load the truck) we had to make do without the proper equipment. If you don't have things available, then either don't sell it on the site or tell us it is temporarily not available so that alternative plans can be made.
George N.Dropped off after hours
arthur J C.Picked up the truck with a 1/4 tank of gas and dropped it off with a little over 1/4 tank of gas. Then got charged for extra gas. Was supposed to pick up truck at a different location at 730 AM. Arrived at location but there was no truck. Sent to another location and had to wait for over a hour for them to open up. Very frustrating experience overall.
Ross L.Smelled like cats
Rick C.The lady who helped up was very helpful and very customer-oriented. We are seniors and needed a little help getting the utility trailer hooked up. Kudos to her for her kindness and helpfulness.
George V.I ordered an appliance dolly and moving blankets. When I got there to pick up the truck, they had neither. The lady told me she didn't charge me for them and she hasn't had them in quite some time! If I would have known that ahead of time, I could have made other arrangements.
Gary D.Great customer service and quick
Lakresha E.Employee was very friendly. Pick up was very easy and truck was newer- in great condition.
Mary P.The app was not very useful, but person to person customer service and over the phone customer support was excellent. I will continue to use u hual fir my future needs as well as refer you to my friends thank you
Juan P.The truck sounded like it could have stalled out at any moment the location had no parking and the truck was difficult to find
Walter M.Great service … Thank You
Tim M.The truck and dolly I ordered were not available. I received the truck on just about empty and the office where I did the paperwork smelled like animals and smoke. It was a horrible experience
lawrence W.Truck needed service badly. Service engine, tire pressure, traction lights were all on the dash. You shouldn't have to worry if your rental will make the 100 trip!
Paul C.This was smooth sailing. Good customer service.
DEBORAH W.This location is excellent. It was fast and helpful. Thank you___!
BOBBY H.Longer hours
Bobby R.The lady at the front that helped me was SO kind and helpful!!
Jade M.The truck was not ready at the time we had reserved it for. The key had not been placed in the outer lock box, and we had to come back to the location two hours later when they opened. This caused our moving day to have many set backs due to movers having to be rescheduled.
Barry T.All great.
chip B.My only issue was our location was changed the day before we pickup up the truck which wasn't a big deal but when we got there we realized that the appliance dolly and packing blankets we ordered were not available at this new location. This was very frustrating because then we had to make an unplanned stop to rent a dolly from Home Depot and then return it and then rent another one at our destination location. I wish we had been told in advance our dolly and blankets would not be available x we could have planned better.
Jennifer P.I was over charged. I was told if I put gas back into the vehicle I wouldn't be charged for gas. After using the vehicle before i dropped it off I put 15$ worth of gas but when I received my receipt It said I didn't put gas and I was over charged nearly 30$. I tried to confront the lady at the location but she said she couldn't do anything and I tried talking to uhaul customer service and they told me they couldn't help. Thank you for stealing 45$ from me.
John D.I wish you were more transparent about your gas prices and fees.
James C.I was charged for 2 gallons of gas. Although I returned it with the same amount of gas I received it with.
JORDAN P.Great customer service!
Lena S.Excellent friendly staff
Sara C.More welcoming atmosphere
Michelle S.Nothing needed.
Steve S.I had no issue; customer service was friendly and easy to work with.
Charles S.The facility itself is pretty rundown, but the customer service was great.
David K.Friendly clerk; easy transaction and the truck ran great... We got the move completed w/ plenty of time to spare. That's definitely the way that I'll go in the future.... Thanks!!!
Reggie J.About a mile from the pick up location the truck died at a stop light. Was able to get it started back up and back to the pick up location but running very rough acting like it was going to die again. We were able to trade it for a running truck no problem and said she would update to truck number in their system (we were dropping off at different location) after moving all day and dropping it back off the drop off location was not notified that we would be returning a different truck than what they had on file. They ended up figuring out what to do and we left. The next morning I'm received a call saying that we did not leave the keys to the truck and they needed to be returned….. they must have found them bc i never heard back. After all the issues we had everyone that we delt with was very nice and polite.
Abby C.This truck drove very well and the trailer very easy to haul. I wish the truck had cruise control but otherwise it was great and easy to drive … I had a 12 hour drive and it was easy
James G.Easy to dropped off no people there but we are able to do so thanks
MARTY M.Fix your app that allows you to reserve & pick up equiy. The gas gauge & odometer reading picture section of the app is absolute garbage. 45mins on hold later just to update and send a picture. I wouldve been better getting a horse drawn carriage than dealing with your app. Still wainting on my $50 refund for the reservation issue.
Cody S.On hold for an hour to get help
larry L.Great service and very friendly. Truck was ready, clean and full of gas. The vehicle was in good condition and drove like a dream. Had a safe and pleasant trip back to Baytown.
GARY R.Clearer instructions on how to leave the storage facility. We thought the gate was automatic and it took us a while to realize there was another keypad inside the facility.
Scott M.The lady at the counter was so nice and helpful.
DEBRA A.