the guy was very difficult to work with. Our normal uhal place did not have the equipment needed and they moved us to this one - they made everything as difficult as possible. will never return to this location.
Johnny C.
Customer Reviews for A American Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nelda is awesome she provides me with whatever it is I need with ease !!!
DARWIN V.Nice service and help
JASON C.Bien
TRESOR K.Staff was friendly and super quick with truck rental. Thanks
GARY S.I always use this U-Haul office. They are quick, sharp and very friendly.
REBECCA M.Prompt, excellent, friendly service. Made me feel appreciated as a customer. I will definitely return to this location.
VIRGINIA W.Need a bigger parking lot for customers
Davontae C.This place is great. They are very efficient and very clean.
ANNE V.Excellent, professional, helpful service. Nelda was very efficient and made the entire experience positive.
PAUL FRANCIS O.All good, thank you!
ANTHONY M.Thanks for helping with our brake lights! Super helpful and great experience.
CHRISTINE S.Very nice staff and very helpful
SETH H.A American Storage on royal is a great place to rent uhaul's. I use this location because they are friendly and very flexible with the rental schedules. The only thing i dont like is the one way in and one way out.
Max F.Very Friendly and helpful staff
MITCHELL A.Had very good experience with her .thanks
CHERYL D.These people have been there forever they take such good care everything went very quickly and the tires were pressurized and in great shape the trailer was clean
ROBERT B.Everything was perfect the staff was friendly and professional. My reservation was ready, I was working on a timeframe, the agent had me in and out in no time.
Jerome D.Need more space the truck I rent was really bad thanks no place to park my personal car
JOSE A.Thanks for ur service
SAYED M.Hope I can use this location for my next leg on my trip west
CHERYL C.Great Service
nelda H.Driving in and out of the facility was a bit tricky due to small parking lot and entrance / exit.
Jeffrey W.They changed my pick up location. I Paid for a dolly and an appliance dolly. When we got there they only had the appliance dolly. The wheels didn't roll well so we weren't able to use it . And they only had it filled 1/2 tank of gas so we had to fill it up on our way. Very inconvenient
ROBERT V.THE GUY WHO WAS THERE WITH THE TEMP AGENT WAS VERY UNFRIENDLY HE DIDNT SPEAK WHEN I WENT IN I SAID GOOD MORNING HE NEVER OPENED HIS MOUTH SO NO I WILL NOT RECOMMEND NO ONE ELSE THERE BUT OVERALL THE LADY AGENT WAS GREAT
tonja M.Great customer service. Would use this one again.
lakristie G.Rien
JAMES J.Your on-line representative told me I could drop off the trailer after hours by going to your website. I had hoped to drop the trailer off at a location that was still open but they didn't have storage for trailers. That haul employee told me I could just drop it off by following the instructions on your website. When I attempted to do that the website would not recognize the location. I then called again and was told by that haul person that trailers were not eligible for after hours drop off and to do would be at my own risk. Wasted 1 1/2 hrs running around following inaccurate instructions.
Robert B.I was charged twice. This needs to be resolved immediately!!! However the lady at this location that helped us was VERY nice and had great customer service!
Jacob M.The gentleman that waited on me was very nice. I will use the service again if needed.
DEBORAH B.The staff here was very helpful and professional
sakiru O.Nothing! IT WAS A AMAZING Experience!
ELVIN A.Very friendly and helpful.
JOSEPH P.The customer service was great but the vehicle is very old
Wondwossen M.The Guy in charge at this facility was excellent he was efficiently good informative patient so I would highly recommend to any of my customers that I deal with I'm having to use the U-Haul again so I'm planning on coming back to this facility it's also very convenient
NORMA B.Excellent service à la clientèle.
Bret G.Latch malfunction
MATTHEW K.As long as Nelda Happel is here, American Storage has my business!
CECILIA D.The service is excellent, speedy and accurate!
CLAUDIA G.I needed a car dolly for 5 hrs.Picked up at 9:15 am and returned at 2:00 pm.Price seemed a little high but the equipment worked and I got the job done.90 plus $ for 5 hours seems high but overall your people came thru when I needed them.
Tracy C.Merci.
KEISHA LYNN H.Friendly and professional staff. There was no problem at all. For sure will use them again.
FRANK G.Everything about this place is great!!! Will definitely return in the future!
Jakory C.Uhaul as a company should stop messing with second-rate storage places because of what happened to me I was locked in the garage area with 4 hours until the fire department showed up to help me get out
TINA H.N.D.
Gabriel A.Phil is very efficient which is what I'm looking for when I rent U-Haul trucks and trailers.
David H.Great location. Staff was great to work with
Wayne N.I'm going to rent again from this location.
Jose E.There were no straps in the carrier to hold furniture down . The charger connection did not work at all ...my phn went dead I had to asked the person I was buying furniture from to charge my phone up so I would be able to navigate back home.
Karena W.Clean, well maintained trucks! Friendly Attendant at the Storage. I had a question about my reservation and she answered it without thinking! She was awesome! Location is kinda tight but they are organized and efficient!
Cody O.Friendly quick service and allowed me to return the trailer after hours.
TIMOTHY R.Customer Service was excellent. The area available to park and return equipment is frequently congested. The entrance area and parking is just too small. The staff do a great job with what they have to work with!
DAVID ALAN S.took trailer in after other locations said they couldn't. Uhaul doesn't make it convenient to pick up and drop off near your base of operations. Thanks to royal lane for taking it in.
Karl S.Super friendly service.
tommy T.The worker greeted me at the door and she knew who I was due to the fact made a reservation. Very kind thanks I'll definitely be back
LaDaisha M.