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STEPHANIE M.
Customer Reviews for A American Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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A American Self Storage is near my destination location. They're check out process and helpfulness was fast, very courteous, and extremely convenient for me. Merci
GRADY C.Stay Great
TONI RAYNEA A.The driveway at the main street was very steep; not a problem for moving trucks/vans, but low-clearance customer vehicles need to be careful (assuming the driveway can't be fixed).
CHRISTOPHER C.Everything went smoothly. I was there a little early and drove the truck off the lot by my appointment time!
CHRISTOPHER B.He was great and gave me details of everything he was doing and why. Great guy
Teinda C.Helpul staff. Came all the way to Truck to give me the keys, instead of me going in to collect it. Parking space is very congested. Could improve on that part. When I came with my Car to pick up the truck, it was very hard to make a u-turn on such a small road where all trucks are parked.
Abhishek K.Front desk lady super nice and I had a great experience thank you
LETICIA C.I requested 3 miles and didnt even go a mile and still paid for the 3 as requested. only a few dollars is why I didnt waste my time but now I know to put zero. I even put more gas in the truck over the amount.
GEMMA D.The staff is the best part of this experience! Mr. Ken, Cass, and the young lady were a true pleasure to work with, and they made the process seamless! We need more people like them !
TRIMEKA S.We were met at the gate as we drove in. The processing started immediately. The cost overages were fully explained and all processed within a few minutes. Our pickup ride was delayed and I had 2 of my grandchildren with me. We were offered to stay inside out of the heat and given seating that was meant for staff. A very kind gesture as one of the staff members sat on the floor to conduct phone business while we waited in comfort. We are in the process of moving to Irving. It's the only place I'll consider in the event I have local or long distance moving needs. Merci
GRADY C.Everyone at Uhaul were awesome. Ken and his new assistant were professional and very friendly. Made you feel like family. Thanks guys.
TIMOTHY P.Nice and friendly staff.
NAIM C.Thanks
Hatziri R.Ladies were great!
PAUL D.Excellent services and so kind lady's
DIEGO M.Staff, especially Cassandra, were great!!
RHETT S.Cassandra was very helpful and friendly. I will be returning for future needs here. -Carl Nuechterlein
CARL N.I believe it is very amazing experience. The person in charge was really helpful and accommodating !
PRALAV K.Truck stinks smelled bad
Latoya J.Fix passenger mirror. You can't use the window or see out of it.
PAIGTON W.Excellent experience/customer service from pickup to drop off!
KATRINA W.Customer Service Was Excellent. Pamela Was Very Friendly, Outgoing And Knowledgeable. I Highly Recommend This Location For All Of Your UHaul Needs, Local Or One Way.
Debra M.All was very good. Keep up the good work !
Dennis H.Prefect
ARNULFO Z.Excellent customer service. I was treated like family. I strongly recommend this location. Jeff
JEFFREY C.The people here were very easy to work with. Easy pick up and return.
STANLEYCHARLES M.I like this location good job
YOUNG K.Keep doing what your doing. Very prompt and professional service!
James L.The manager is an awesome guy! He is just delightful and down to earth. The whole experience was easy and flawless. He even let me park my car in the property while I moved. I will always continue to use this location simply because of him! He seriously needs some kind of recognition! Thanks again for a great experience at this Location off Metker!! :) :)
JESSICA G.Kenneth was very nice and heard our complaints even though it had to do with another location. He said he would help make things right so we will see. He seemed like he would be good on his word and really made us feel heard and validated
Joshua S.The staff was very attentive upon arrival, excellent location to do business with.
Jason B.I initially booked my pickup at T&K Transmission & Automotive Specialists, Irving. My pickup time was 3 PM And I reached there at 3,1 PM.. I could not find anyone to provide key and when I called uhaul customer care, i had to be with them For more than 45 mins and I got an answer saying uhaul person will Normally leave at 3,3 while I was there from 3.10..Each customer care person was giving different reason and finally someone said I can pickup the truck some 5 miles away from Another location.. this is worst experience with uhaul. I should get 50 $guaranteed amount for not getting the truck from this location.
Balamurugan B.Kenneth was very helpful and kind as I returned the U-Haul equipment.
BRANDON V.Prompt service
JAMAL R.Very convenient and dependable friendly service.
LISA C.Everything good
BRIDGET J.I've used this location several times. Without a doubt the person that runs this facility has a great helping attitude and looks for every way to help.
David W.The people at this location are GREA, so helpful and respectful. I've rented a van twice and will again if needed in the future.
RONALD A.Flexible with changes
LOUISE H.vehicle is not in good condition.
Nagarjuna Reddy T.Love ir
Steven A.Excellent customer service!
MYCHALL R.Kenneth was really helpful and I highly recommend the place
Govind Singh R.The rep was kind nice and knowledgeable !!!!!! Will come back again
ASHLEY NICOLE R.He was very helpful and I thank him for everything
KATRINA N.I live in Little Rock, AR. I made an online reservation for 11:00a @ Irving Storage, 555 W. Airport Frwy, Irving Texas. Upon arriving to the location at 12:15p, I was notified that my reservation had been cancelled since I was not there at 11a and there were not trucks available. The representative stated she tried to contact me by cell phone; however, I did not have any missed calls!! The representative processed another reservation at the nearby u-Haul @ 725 Metker street. This location processed the request in an efficient manner.
PHYLLIS T.I have been extremely pleased with the level of service that I received. Ken was very helpful, professional, and friendly. He made the process seamless. I am sure that you already know that he is a valuable asset to your team!
DOUGLAS EUGENE B.This UHaul facility is great. Truck was clean and in good condition. Paperwork and truck was ready for us upon arrival. Gentlemen that helped me was a joy to work with. Definitely recommend this location for UHaul and storage needs!
Irven K.Customer service was great! The truck I rented was excellent. I will use again!
Daniel P.