Stop Taking advantage of customers I brought the gas tank almost full took pics and everything but was charge for 2 gallons of gasNANCY C.
Customer Reviews for A American Self Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Irving, TX 75062
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Du lundi au samedi :
9h am à 1h pm / 2h pm à 6h pm
- Dimanche :
10h am à 2h pm
Heures d'ouverture spéciales
- 10/9/2022: Fermé
- 10/16/2022: Fermé
- 10/23/2022: Fermé
- 10/30/2022: Fermé
- 11/6/2022 - 11/7/2022: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everything was great! Pam was incredibly sweet. MerciTemeka F.
1. Picking up with the app after hours should be made simpler, the app process is a bit cumbersome 2. The van was great and easy to use, this is a good deal 3. Returning the van to the U-Haul attendant was a very good straightforward process thank youNjeh S.
Both employees went above and beyond expectations. I was late to picking up my truck .The sales rep waited And politely explained to me that it was important to. Be on time , he kindly explained to me the procedures of checking out a truck , Customer service was at a all time High I would check out a truck from here again . Thank you for your service .Chase A.
Le client n'a pas laissé de commentaire.Francisca C.
Key vault is a little far and hidden from the trucks. I missed a dolly which I had requestedGuillermo D.
Le client n'a pas laissé de commentaire.Luis R.
The person who rented the truck 22/2022 very disrespectful to the customer he told me this is Texas go back to Minnesota I bagged him to much to rent I feel so sad all day please some one needs to talk to this guy us a color person I feel like I am treated differentlyAlemayehu D.
Le client n'a pas laissé de commentaire.Shari P.
I was charged two extra gallons but only drove 7 miles. That's excessive. Otherwise, our interaction was great. Would highly recommend.Vance N.
Le client n'a pas laissé de commentaire.thomas O.
Great service.ENRIQUE S.
Not satisfied with front deskBino G.
Le client n'a pas laissé de commentaire.DINESH G.
Le client n'a pas laissé de commentaire.Nicolas G.
I reserved a 20' truck on the 8/26/22 on one location in Irving Texas call Metro Plex self storage they supposed to call me the next day they never did after a while I received a email saying that they changed my pick up reservation to a different location in Grand prairie TX I went just to wasted my gas and my time cuz they said they don't that any trucks available. So sad that they don't even care about the customers and the gas I wasted going up and down because they can not fix the system and instead of making us put a reservation be honest and say that they don't have any trucks. I ended paying more because of the delay of this U-Haul. I would never rent a truck or anything on any U-Haul company I grade have to pay to any other truck than U-Haul. Wasted of time bad service.Evelio V.
Le client n'a pas laissé de commentaire.Jordan M.
Excellent customer service!Sharon W.
Kenneth was very friendly and efficient yet informative in getting all the paperwork done.Robert S.
Le client n'a pas laissé de commentaire.Oyemayowa A.
The man was very rude and charged me for every part he was missing on the trailer! Got very upset once I asked why am I getting charged and told me he would unhook my trailer! My trailer was not properly installed and returned 21 hours before my due time because he was not a reliable individual! I was beyond done with his customer service ti where I didn't want the appliance dolly I paid for because he was yelling at me! Worst UHAUL STORAGE PICK UP!!!!Marvieyy W.
Le client n'a pas laissé de commentaire.Mohammed-Nazim F.
Representatives are super with customer service. Second time and the experience is still awesome.Crystal J.
Manager was very helpful, responsive and efficient. Great locationSpencer C.
You can stop bothering people with inane surveys. That would be an improvement BTW: the woman who manages the place did an excellent job. Now, don't ever send me a survey request again.Michael B.
The BEST U-Haul location I have ever worked with!!!!Beth F.
I had a hard time getting to the building itself.Pamela M.
Ken and his staff are AMAZING!!! I will always refer friends and family to this location!LATOYA J.
Le client n'a pas laissé de commentaire.Vyrna O.
Le client n'a pas laissé de commentaire.Yamikan K.
Great experience at American Self Storage. Simple, quick, and good customer service.JOHN D.
Le client n'a pas laissé de commentaire.Leroy S.
Le client n'a pas laissé de commentaire.Rick H.
Le client n'a pas laissé de commentaire.Eduardo F.
Le client n'a pas laissé de commentaire.evyette P.
Friendly, good service, good equipment... Merci.John V.
Le client n'a pas laissé de commentaire.Candice G.
Best Customer Service of any of the DFW locations.Louis A.
Le client n'a pas laissé de commentaire.Eric J.
Le client n'a pas laissé de commentaire.OLEKSANDR I.
Le client n'a pas laissé de commentaire.Juana S.
Everyone was very friendly. I would rent from this location again.Linda G.
Le client n'a pas laissé de commentaire.Alberto J.
Le client n'a pas laissé de commentaire.Kenneth J.
Kenneth was greatJerry R.
Ordered 6 moving blankets but not in truck. Charged $10 anyway.JOHN S.
Le client n'a pas laissé de commentaire.JOHN VINCENT S.
Le client n'a pas laissé de commentaire.Margarita N.
Le client n'a pas laissé de commentaire.ANA M.
Dropped off at night. Drop off box convenient. Drop off parking convenient.Flora E.
Very friendly staff 100 % would recommendTrey T.
Excellent customer service.Jeffrey F.
Fast and efficient service. I was treated professionally and the equipment was clean and ready to go . Great experience. This location exceeded my expectations. Thanks U haul !GLEN G.
Le client n'a pas laissé de commentaire.Iris H.
Friendly people and service prompt first time there so can't make a judgment on what needs improvementMick S.
Le client n'a pas laissé de commentaire.JIMING Y.
Have clean trucks...no mud on the windshield and side windows. Have the extra equipment, dollies and blankets that were ordered and paid for available and on the truck.John G.
Le client n'a pas laissé de commentaire.Louis H.
Le client n'a pas laissé de commentaire.Andrew B.
Le client n'a pas laissé de commentaire.MARC STEVEN K.
I have not had any issues in past two times when I used the facility. I would highly recommend this place!GOVIND SINGH R.
Le client n'a pas laissé de commentaire.chastity A.
Le client n'a pas laissé de commentaire.Angel M.
Oil Change Required dash message stayed on the entire rental period. Not a problem as I drove under 100 miles and I reported it to the company.Heather B.
Getting slapped with an unexpected $20 fee didn't feel great.Kathleen T.
Le client n'a pas laissé de commentaire.edwin S.
Le client n'a pas laissé de commentaire.KISHANJAIKISHAN H.
Kenneth was very friendly and was very transparent in pricing for our rental - we will be backDANIEL Z.
Le client n'a pas laissé de commentaire.Samantha P.
Le client n'a pas laissé de commentaire.Ken K.
Le client n'a pas laissé de commentaire.Kisa B.
Le client n'a pas laissé de commentaire.Michael P.
Gas levels should be consistent. Im sure my vehicle gets more than 5 mpgDOUGLAS RAY M.
Le client n'a pas laissé de commentaire.Abdul H.
Excellent customer service! It was the main guy at the storage place.STEVEN K.
It would be nice to have parking on site so you don't have to take your car with you when you rent a vehicle.CHRISTOPHER W.
Everything was outstanding.ANTHONY W.
Manager in duty was great and helpful.DEBBIE R.
Fast, friendly and honest, Best experience I've had with U-Haul yet.RAYMOND L.
Le client n'a pas laissé de commentaire.KIRK M.
Le client n'a pas laissé de commentaire.AKSHAY P.
Le client n'a pas laissé de commentaire.DAVID G.
Fix GPS and reverse camera in the TruckGeorge K.
Excellent serviceGeorge K.
Le client n'a pas laissé de commentaire.Jada B.
I have used this location several times and no matter who checks me in they have been exceptionally helpful with a very fast in and out time.KATHERINE C.
There were homeless people sleeping in front of the U-Haul trailer when we went to pick up and I have my two little boys with me it was not a pleasant experience. I think I should be discounted huge for what I had to go through.JEREMY M.
Le client n'a pas laissé de commentaire.DERRICK ANTHONY B.
He's awesome! He even let me parked my truck on the premise during my rental hours..EDWIN A.
Attendant was very helpful and personable. Awesome service!Hai C.
Great location and great people. If I need a U-haul in the future this is the first place I will go. Thanks for being a first class establishment.JEROME A.
Le client n'a pas laissé de commentaire.RAPHAEL S.
Le client n'a pas laissé de commentaire.KYLE ANDREW H.
Great service from Pam and Kenneth! They were very helpful to us!James V.
Le client n'a pas laissé de commentaire.Mary R.
So very helpful! Was very happy with my experience at this locationDUSTIN P.
Very friendly service.CONNOR M.
Le client n'a pas laissé de commentaire.JUANIETTA S.