Thank you Molly.Tom C.
Customer Reviews for A Kut Above Detail Shop
(U-Haul Neighborhood Dealer)
Pour nous contacter
Pell City, AL 35128
(By the Texaco store across from Publix)
Services dans cet établissement :
- Mon–FriDe 8 h am à 3 h pm
- SamediDe 8 h am à 12 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The truck was not maintained properly, the headliner inside the cab was falling down, the back was full of hair and filth like it hadn't been cleaned in a long time, the truck was beat up, the right blinker did not work unless you turned off the headlights, and the engine struggled to run like it should on the highway, the appliance and furniture dolly's I ordered weren't even on the truck with my mobile pick up, and my disputed charges were not granted from the location even though I had shown the pictures of the lack of equipment that I paid for. I disputed the charges through Uhaul chat today and got my refund through their corporate office instead. I wouldn't trust carrying styrofoam in the back of this piece of crap nor trust the franchise owners to read an order form properly. Look elsewhere, you'll thank me later.Jarrod B.
Cost tooo muchPatricia C.
Le client n'a pas laissé de commentaire.Melissa T.
Service was very good and fast. I was well taken care of!Steve T.
Le client n'a pas laissé de commentaire.eugene B.
The truck was not swept out when I picked up. It also felt like the transmission was going out.William B.
Le client n'a pas laissé de commentaire.THINDIA S.
Le client n'a pas laissé de commentaire.Markesha H.
The lady at this location was sweet, but we were told by our pickup location that the â€˜wrong drop off fee' would only be $37â€¦.when the drop off location invoiced us it was $71. That's almost double and we felt this was wrong, but we had to pay it. Our contract # is 78054258. Merci.Tommy R.
The staff at this location was friendly, efficient, and informative. The experience from their end was easy and quick. Would recommend them highly!Mark R.
Whenever I create an order online, I select no insurance. When I go to pick up the rental an insurance fee is added to it. The lady at my rental location Kut Above said that the system automatically adds the insurance. I don't appreciate the contract being changed either by your system or by her. I complained about this last time and your system said a manager would respond to me in 2 days and they never did. This is a deceptive practice either by your system or by your affiliate that needs to be corrected.Justin G.
Have rented from this location before. Was in a hurry when I picked up a trailer. Was not aware of me buying â€œinsuranceâ€ for the use until I returned the trailer that same evening and placed the contract into the drop box.James C.
Have all paperwork printed and ready to go when I arrive for pick upColvin M.
Le client n'a pas laissé de commentaire.MICHELLE H.
The lady in the office is very friendly and very helpful. I really liked her assistance.Lisa H.
Le client n'a pas laissé de commentaire.Eric P.
Le client n'a pas laissé de commentaire.Takisha A.
I decline the insurance and it was still added. I mentioned this when I dropped the trailer off and your system said you would contact me in 2 days. It's been 4 days and no word yet.Justin G.
We only moved furniture within 2-3 mile radius. And I didn't refuel. But was charged an extreme amount for them to put gas in truck. I'll never use this location againStephanie P.
Le client n'a pas laissé de commentaire.Jeffery F.
Everything went well. I had no problems with the truck. The staff are very polite and professional.Danny G.
No where to drop after hours.Jody D.
Le client n'a pas laissé de commentaire.TIMOTHY W.
The location was OK. Issue is with the auto transporter itself. I had to go out and get some WD-40 to apply to the rachet equipment due to the amount of rust forming on the mechanism. The rachet would barely work until I took the time to lubricate it. Also, not having a pro-rated fee if one is going to be bit late returning the trailer is not cool. We were able to get it back in time, but I called customer service to let them know I might be a few minutes late due to weather conditions. I was told if I was late, I would be charged an extra day. That is poor business by U-Haul. If I am an hour late and you charge me an extra $10 - understood. To be charged another $54 for an hour late is ridiculous.....especially since I had to go buy the WD-40!!!!Patrick S.
Better communication between reps at location and the reps that call from hq and contract accessibility without technical issues.jay E.
Le client n'a pas laissé de commentaire.SUE S.
Le client n'a pas laissé de commentaire.Cherie K.
Le client n'a pas laissé de commentaire.MARY C.
Le client n'a pas laissé de commentaire.Robert W.
Not drop off locations fault , U-Hauls fault in general was overcharged 92 for dropping off at " wrong location " location was 8 miles from my residence, U-Haul wanted me to go 40 miles .Brenda K.
Le client n'a pas laissé de commentaire.BEN T.
Le client n'a pas laissé de commentaire.Mike H.
Le client n'a pas laissé de commentaire.Donnell G.
Le client n'a pas laissé de commentaire.Gregory N.
Le client n'a pas laissé de commentaire.Dennis M.
Using the 24 hours app to drop off the truck is easy and painless. It takes a few minutes to go through the steps but was able to do it on our timetable and return it when we were finished and not have to wait until the business was open. The app works great. The humans and customer no-service I dealt with were not well trained or downright rude. I recommend going to an official U-Haul location and NOT using someone that happens to rent a truck now and then.Rachel M.
Forgot the moving blanketsGregory W.
Very nice experience. Really easy to rent. Really nice Lady...that helped me with Rental. I'll use them againMarcia M.
Customer service was a great experienceCORTEZ O.
I've been here a few times and they are always nice and very helpful. Great folksCecil G.
Le client n'a pas laissé de commentaire.Joey E.
Le client n'a pas laissé de commentaire.Cecil G.
Do not add on extras when not requested!Stephen H.
Le client n'a pas laissé de commentaire.Barry I.
Location is a little hard to find if you aren't familiar with the area.Stacy D.
Great place of business!Wendell Y.
They did not have the rented equipment even though I called and confirmed! I was unable to complete my move because of the lack of the appliance dolly I requested!Patrick D.
Le client n'a pas laissé de commentaire.Josiah T.
Very friendly, turn in process was very quick.Glen A.
Le client n'a pas laissé de commentaire.Dana B.
Le client n'a pas laissé de commentaire.Cecil G.
Make sure all the equipment actually worked. The brake lights just malfunctioned.Sherry Z.
I expected an email from the location or uhaul as a receipt but I didn't see one. Not sure if that's on the location or uhaul?Keith H.
I was charged $12,65 for 2 gallons of gasoline when I left the tank/gauge EXACTLY where it was when I rented it. That's what I was told to do when I rented it. I did it, yet still got charged. I expect a credit.James E.
Le client n'a pas laissé de commentaire.Kimberly P.
Le client n'a pas laissé de commentaire.Terry C.
Le client n'a pas laissé de commentaire.Richard K.
Le client n'a pas laissé de commentaire.Tom G.
Le client n'a pas laissé de commentaire.Anthony D.
Le client n'a pas laissé de commentaire.Don W.
Very friendly and easy to work withMatt E.
Le client n'a pas laissé de commentaire.Danny Y.
Le client n'a pas laissé de commentaire.Jordan W.
Le client n'a pas laissé de commentaire.JOHN G.
I waited 25 minutes in front of the lady's desk while she was on the phoneMatt A.
Le client n'a pas laissé de commentaire.Mike W.
Everything went smoothlyMartie P.
Le client n'a pas laissé de commentaire.LINDA G.
Le client n'a pas laissé de commentaire.Nathan S.
Le client n'a pas laissé de commentaire.Carol L.
Le client n'a pas laissé de commentaire.Devoris J.
Trailer door was very difficult to open and close. S-hooks did not go onto truck hitchâ€¦ man just set them onto hitch & the chains scraped the pavementâ€¦ another car stopped to help me but the hooks were too small to hook onto hitch. Man was not at all helpful at rental store! He also had to half-heartedly sweep the trailer before I took off with it.Sharon B.
Le client n'a pas laissé de commentaire.Dawn S.
Le client n'a pas laissé de commentaire.SUSAN D.
Le client n'a pas laissé de commentaire.Jessica J.
I paid cash to the lady and she gave me change. But, yet I noticed I was charged out of my bank account. This is unacceptable. Please put 34,1 back into my account. ThankyouTiffany W.
Le client n'a pas laissé de commentaire.Wendy S.
Le client n'a pas laissé de commentaire.Simon M.
I reserved and asked for mobile drop off since the location closed at 3pm, I left work early, lost money, and they didnt leave the key in the drop box. I had to wait over an hour for the key and they gave me the wrong size rental. It was a HORRIBLE experience overall. I will never use uhaul again, nor would I recommend.Jen J.
Le client n'a pas laissé de commentaire.MICHAEL D.
Professional, timely. Nice peoplekeith C.
Le client n'a pas laissé de commentaire.Michael Z.
Le client n'a pas laissé de commentaire.david D.
Le client n'a pas laissé de commentaire.Pierre S.
Make sure renter knows he is being charged for SafeMove. I was ripped off.MICHAEL S.
Le client n'a pas laissé de commentaire.MICHAEL H.
Le client n'a pas laissé de commentaire.MARY T.
The truck needs to be retired. It is not a quality product.BILLY B.
Easy and excellent serviceRANDALL C.
Le client n'a pas laissé de commentaire.DION D.
U-Haul's digital / automated system is exceptional!Harold B.
Le client n'a pas laissé de commentaire.Hannah H.
When I reserved online it didn't provide a return time just a return date. I was expected to return the Uhaul before I could and because of that I was charged an extra day. It would have been nice to know the time when I made the reservation not the moment I picked the vehicle up.Chris S.
Le client n'a pas laissé de commentaire.Andrew D.
Le client n'a pas laissé de commentaire.FRAUNDA J.
I got charged a $20 gas fee after I put gas in the truck right before I turned in back in. It was reading 3/8 of a tank just as when I left. I don't think this was a fair charge to be added on.RICKEY G.
Le client n'a pas laissé de commentaire.ROBERT B.
Services supplémentaires à cet emplacement
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