I found nothing wrong other than whoever cleaned the vehicle did not clean the splattered bugs off of the windshield. I turned the washer on and it got rid of most of them.MARGARET T.
Trailer Rental & Towing in Pell City, AL at A Kut Above Detail Shop
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Pell City, AL 35128
(By he Texaco store accross from AmSouth)
Services dans cet établissement :
- Lun - ven : 8h am à 3h pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Pell City, AL 35128
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
You over charged meJOE S.
Very friendly and a big help and best of all plenty to choose from.JOE B.
Representitive was not responsive to questions about pricing. She just put info in computer & printed out final documents wit no explanation. Insurance was added that I didn't authorize or need.HOWARD S.
I was over chargedDEMETHIA S.
My location was moved from in town pickup to another city adding more than 30 miles to my travel charges. I called U-haul to complain and I was told the store would not give me any credit for the extra miles. This is not acceptable and is poor business. I won't be using U-haul in the future.Shawn B.
Well organized. Efficient. SupportiveMARGARET P.
Well organized. Prompt. SupportiveMARGARET P.
They need to explain how to look for email to explain about copying your license or other emails pertaining to drop off.they weren't informative at all.just took your card handed you key that was it.you were basically on your ownCHARLES B.
Don't leave customers on hold for 20 minutes. Don't disconnect them after someone finally picks up. Fix your website so that the location services works and customers can use your online check in. Oh, and make sure that the drop off location originally scheduled is actually in businessJohn D.
Don't perform rentals when your primary business isn't open. I paid money for dollies that I did not receive because your primary business wasn't open. Also, try a lock box with a larger key drop slot - the large keyfob for the van I rented wouldn't fit in it.Joseph D.
Truck was not operational when we arrived. Owner got it started but it barely hung on while we had it. Returned in less than 24 hours but charged for two days. Complaint filed today with customer service.James T.
Efficient. Organized. SupportiveMargaret P.
We reserved the truck for 6am pickup. My husband got there and was not able to get the truck until after 8am. The code to the get the key did not work and had to wait until the business opened at 8am to get the key. Ended up having to cut the box to get to the key.Joey M.
the truck i used needs some front end shaky is starting to come on maybe new tires or hub assembly needs to be replaced but other than that it was good thank youCARL W.
This truck does not rotate, so if you live a distance you have to drive to pick it up and drive to return it. My initial reservation said return locally, but changed after the pickup. I spent two hours driving to and from. My initial quote was just over $90 and they took out almost $140. My move was about 2 miles from my home, most of the mileage was taking the truck back-and-forth. I wouldn't use this particular one again.Wendy S.
Someone had hauled hay in trailer and there was hay all over the bed of the trailerVIRGIL F.
Very professional and care about the customer??????Donna R.
The staff was excellent. The manager actually came out in the rain to help me. He didn't mind either. Thank you guys so much, you're very appreciated ?KELLY T.
I had to clean glass out of the back of the trailer to prevent possibly messing up a tire on my new lawn mower. Sweep the trailers out.CHASAITY S.
I inadvertently came to Cut Above to pick up my rental. The attitude I perceived was "You ain't my problem. I'm not even going to try to help you. You are wasting my time." For example, I was having trouble getting a cell signal, so I couldn't pull up my reservation or call Uhaul direct, but she did not offer to let me use the landline to call Uhaul or offer to call Uhaul for me, to find out what location I needed to go to. I love karma. When I arrived at the correct location, the correct location was closed. I called uhaul.com and they found me a rental at Cut Above. When I arrived back at Cut Above they checked me in and sent me on my way. Had I not had the first experience with them I would have rated them Average. If you are looking for a positive experience when you feel welcome and appreciated, this is not that place, but if just want to rent a clean truck, they with do.KENNETH P.
the AC needs freonEDGAR D.
Great on both endsMike S.
The equipment was clean but the engine had a bad miss luckily I only used for 19 miles so not a real issue. Ms. Molly was very helpful and nice to work with, the only complaint is they closed at 3:00 on Friday and open Saturday from 9:00-12:00. And they don't answer the phone after hours so that you can reserve.JEFFREY B.
Owner Manager is rude. If you request an 8:00 pickup you might as well plan on 8:30. She doesn't even show up to work til 8:15!PATRICK D.