Évaluations des clients A Park and Store

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de A Park and Store

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Connie T.
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Friendly, great customer service.

Rhonda R.
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I did not like the web site. Seems to me to be unusually hard to navigate.

Lincoln M.
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Super easy and quick!

Tiffany P.
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The worker was very nice, knowledgeable, and prompt. He also had a sense of humor.

Roger B.
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Excellent service

Elwin B.
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The $30 insurance seemed to be high for the coverage

Toby B.
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Le client n'a pas laissé de commentaire.

David A.
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Le client n'a pas laissé de commentaire.

James T.
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Le client n'a pas laissé de commentaire.

Donald W.
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Phillip was great and extremely helpful.

Philip G.
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I actually manage this facility ,but even when we need to rent a Truck we use U-Haul ! Come see us !

JEFF S.
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Le client n'a pas laissé de commentaire.

Craig B.
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Le client n'a pas laissé de commentaire.

Bobby P.
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Le client n'a pas laissé de commentaire.

Marcus P.
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Great guy to work with!!! We will be back in the near future!!!

Michael G.
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Equipment was not clean, it had trash from the previous rental. It was also wet and had a bad odor inside the unit.

audrey B.
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the gentlemen was amazing very helpful and friendly

Danny K.
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Very friendly and very professional employee

Kelley M.
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Not charge so much for mileage

Terri M.
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Le client n'a pas laissé de commentaire.

James A.
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Le client n'a pas laissé de commentaire.

William N.
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I was asked if I wanted to purchase insurance on the U-haul truck. I said "No. My Visa credit covers any related accidents on an rental vehicle. After returning the U-haul truck & receiving the billing statement via email, I discovered that I was charged $14.50 for insurance.

Timothy E.
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Le client n'a pas laissé de commentaire.

Brandon P.
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Le client n'a pas laissé de commentaire.

David S.
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Le client n'a pas laissé de commentaire.

Mark S.
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Le client n'a pas laissé de commentaire.

Danny K.
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nothing

Jason H.
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Very small drop area. Had I not had extensive experience in backing trailers I would not have been able to get in and back out of drop area.

Elwin B.
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Le client n'a pas laissé de commentaire.

RUFUS H.
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Le client n'a pas laissé de commentaire.

Shawn G.
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Le client n'a pas laissé de commentaire.

Philip G.
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Le client n'a pas laissé de commentaire.

Jessica H.
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I have used this place several times and will continue using them . She always goes out of her way to make sure we are taken care of. I recommend this location to anyone needing a U-haul or a storage unit.

James P.
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No one was there at the time of pick up, and took two hours to finally get the U-Haul. Was supposed to get a storage area at the same time, ended up not getting one at all. Was told they rented my space to someone else because they forgot? Could not get a hold of anyone till Monday called over 30 times Saturday, and Sunday, with the recording; "Sorry the mail box is full- Good bye" and all this lady could say was about the truck and storage is that they are having problems with their people not showing up; "so this is my fault?" Now I am being charged for what they did????? Just not right, and I will fight this.

Mike H.
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Le client n'a pas laissé de commentaire.

Shelia G.
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Le client n'a pas laissé de commentaire.

Jamie F.
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No good markers on where to pull the truck in. No person on duty to help. Otherwise, no issues.

Deborah W.
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The truck felt as if it needed a front end alignment and there was s lot of slack in the steering wheel. It was not a comfortable ride at all. It was clean and we appreciated the deal we got on it and the enclosed trailer.

Rashawn J.
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I was told I could pick up my uhaul in Guin, Al pre scheduled a week in advance and the day if they didn't have it. I had to travel over 60 miles to get a uhaul

Peter W.
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I feel like the fuel charge of 9.75 was very arbitrary since I asked the drop off person whether the fuel gauge looked ok and the contract receipt I got looks like the pick up fuel level. Please refund my $9.75 plus tax or should I call my credit card company?

Jessica B.
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They asked if I would like to use the card I made the reservation with to pay and I told them yes. They repeatedly tried and said they didn't know what was wrong but I should go ahead. I left and just a few minutes later my husband called and said they had just called him at work and told him if I didn't return the trailer that they would be reporting it stolen. I called to see what was going on and they said my card was declined. I told them that was impossible. They said it was because of the type of card. I told them that was not true because I had rented a U-Haul truck just a few days prior, perhaps it was because of the number of times they kept hitting the button. She told me she didn't know what the problem was but if I didn't bring it back she was reporting it stolen. Luckily my stepdad was right there listening to the entire thing and provided me with his card to end the fiasco. I have rented from U-Haul many times, and I am pretty confident that U-Haul would have a problem with the lack of professionalism exuded by this location.

William M.
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Le client n'a pas laissé de commentaire.

Amber S.
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Staff was amazing and helpful

Jeffery P.
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Le client n'a pas laissé de commentaire.

Mike S.
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Le client n'a pas laissé de commentaire.

TONY P.
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Le client n'a pas laissé de commentaire.

Marvin L.
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Great Customer Service ! Office and Property was clean. Process was quick and simple. I recommend this location to anyone needing a U-Haul.

Lisa R.
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Anna was extremely helpful and very courteous and answered all my questions with a positive attitude. I ended up using this business for my storage needs due to the satisfactory customer service from Anna and rented a storage unit from them as well. Very pleased and I would gladly recommend this business to anyone else.

Parker D.
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Not send customers to the wrong stores for pickup.

Brandon B.
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Le client n'a pas laissé de commentaire.

Kathie C.
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NOTE TO CUSTOMERS: A Park and Store rents for U-Haul and is not competent to do so. DO NOT LEAVE WITHOUT GETTING THE EXACT RECEIPT FOR WHAT YOU ARE RENTING. If they say they will reconcile the mistake and you leave thinking they will, you will not get what is promised. NOTE TO ANNA AND THE REST OF THE FOLKS AT A PARK AND STORE: - STOP LYING TO CUSTOMERS - CLEAN AND REPAIR U-HAUL UNITS BEFORE RENTING - WHEN CALLED TO DISCUSS A SITUATION, DONT HANG UP ON THE CUSTOMER .... it's all bad business. I DO NOT RECOMMEND THIS LOCATION FOR U-HAUL.

PHILLIP W.
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Le client n'a pas laissé de commentaire.

John D.
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Le client n'a pas laissé de commentaire.

Benita C. | Réservation |
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There was no unit available of the size requested.

Kelvin J.
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Everything was great kelly was very knowledgeable about everything and was a huge help I will definitely use again and refer everyone to this particular pick up location

Will N.
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We dropped the trailer off at a satellite location and no one was present when we dropped it off. I didn't speak with anyone and left the contract in the box when we dropped the trailer off.

Timothy K.
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Le client n'a pas laissé de commentaire.

GEORGE R.
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Le client n'a pas laissé de commentaire.

Jii W.
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The people were very nice.

Stephanie M.
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Representative was very helpful.

Marvin C.
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Le client n'a pas laissé de commentaire.

Michael K.
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The original drop-off location (Second hand Sam's) I was directed to was unfortunately closed although both their website and the Uhaul site stated that it was supposed to be open. I called the Park and Store office about 20 minutes prior to the posted opening time and an extremely pleasant woman answered the phone and gave me to okay to drop off the trailer there. She gave me excellent directions and helped me complete the return with a smile.

Danny B.
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Le client n'a pas laissé de commentaire.

John F.
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Le client n'a pas laissé de commentaire.

Jerry M.
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Le client n'a pas laissé de commentaire.

Rita N.
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Have them being able to cancel order or make a refund or credit to account

Greg H.
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Le client n'a pas laissé de commentaire.

rhonda S.
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Very helpful in every way

Ashley F.
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Super friendly. Excellent service. Nice property.

MARTIN W.
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Le client n'a pas laissé de commentaire.

James A.
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The truck had a bad smell, maybe some air freshner.

Terry H.
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Le client n'a pas laissé de commentaire.

Robert S.
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Le client n'a pas laissé de commentaire.

Terry R.
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Le client n'a pas laissé de commentaire.

FELECIA P.
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Le client n'a pas laissé de commentaire.

Charles L.
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Le client n'a pas laissé de commentaire.

CLIFFORD B.
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It was after hours drop off but the business is very good with helpful employees. Also the customer service employees with U-Haul I spoke with on the phone were excellent. Thank you

Allan D.
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Le client n'a pas laissé de commentaire.

Earl A.
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Rented a truck for one day. The move took 3 daays. No hassle, no problem from U-Haul. Reasonable rates, on time service. Good on you!

GARVIE W.
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Le client n'a pas laissé de commentaire.

JENNIFER F.
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Le client n'a pas laissé de commentaire.

Chris T.
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Uhaul has zero customer service and concern for satisfaction

Donald V.
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Le client n'a pas laissé de commentaire.

Melissa A.
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Le client n'a pas laissé de commentaire.

Brian F.
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Le client n'a pas laissé de commentaire.

debra B.
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Le client n'a pas laissé de commentaire.

MARVIN L.
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Another great U-haul experience !!

Allen P.
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Le client n'a pas laissé de commentaire.

Wendy W.
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Le client n'a pas laissé de commentaire.

jon J.
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Hire someone to answer your phones on the road service

Ginger P.
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I had a reservation at Second Hand Sams Uhaul in Jasper, AL. When I got there, the man said, "it's not going to happen," regarding my truck rental. If it weren't for the nice lady at the Hwy 195 location, renting me a truck when someone backed out, I would have been completely messed up.

PHILIP W.
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Le client n'a pas laissé de commentaire.

Donna B.
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The only issue I had was not enough instruction help with the tow dolly especially for someone with no prior knowledge of how to use one.

MARVIN L.
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I use this location regular . I could not ask for better customer service . Thank you !!!

michelle B.
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Le client n'a pas laissé de commentaire.

James B.
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Friendly and courteous staff. I arrived a little early but the office was open and the truck was ready. I would definitely recommend A Park & Store to anyone needing a truck. This is a 5 star business.

GINGER P.
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Nothing. Very helpful and friendly I will use them in the future.

Marvin L.
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Service was fantastic , Equipment was very clean , overall excellent U-haul experience !!

Barry E.
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Le client n'a pas laissé de commentaire.

FELICIA R.
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Get the location right to begin with ... luckily I noticed you had me scheduled for another city and got it changed .... wasn't very happy with that and then on top of that I had to get a smaller truck for you mistake because the location I was suppose to use didn't have the truck i needed available. ... wasn't happy

Sophia Z.
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Nothing. Everything went well.

Non reviews have been submitted for this location.

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