Make sure that pick up times are not so vague and make sure customers have what they need before hitting the road. Ask them if they have everything they paid for because they may forget.
Joshua V
Customer Reviews for A Plus Auto Techs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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When we got to U-Haul to pick up our 20 foot truck, there was no truck assigned so I had to call the number for customer service. She told me that meant they did not have a truck for us. Nobody called me to warn me of this, and I had flown into Sioux Falls to move my daughter home. She found a 26 foot truck nearby.it was very big and I was nervous about having to drive it, but didn't have a choice. The gas cost more and we didn't have the furniture pads we had asked for either. I was not aware U-Haul could do this to a customer with a reservation. To be honest, I will always look to rent from someone else in the future because of this experience.
Laura MWhen I picked up the trailer it was dirty and had debris inside of it.
Casey BArrived after hours but was difficult to locate and only parking was covered in knee high weeds and thisels
Emily LEasy return with key drop off. Quick service and final receipt.
RONALD KBuilding was run down and looked sketchy.
Jodi MVery poor customer service, did not come out to help us at all. We had to go inside of a garage to him, he did not help us unload. He did not check the U-Haul to make sure that it was in excellent condition, which it was. But he didn't check it at all. Did not bother to tell me that he would send an email. I had to go in and ask him for a receipt, he said he would send the email later. Poor Customer Service, very unhelpful. And the site itself was awful. Mosquitoes everywhere, high grass everywhere, very dirty, not professional one bit. I would recommend Uhaul removes this site as a drop off location. The place was disgusting and the Customer Service was as well.
Beckie Gno one was there when I dropped off the trailer, but there was ample space to drop it off.
Chris BDon't overcharge
Robert VI returned my truck before the allotted time was up, but never received a receipt or confirmation. I had to call the U-Haul office about 5x over the course of a week. When it was still not completed, the regional manager finally had to send me confirmation of a return and final receipt because the business was not responsive. The office was not open during posted business hours, one phone number associated with the business is disconnected, and no one ever answered the other phone number.
Hannah PRear tires on both sides had low air pressure. Driver side had 22 psi and the passenger side had 41 psi. Max psi is 60. From tires were good.
Steve MFriendly and helpful.
JEFF STook a few minutes to get it checked back in no one was around on the weekend, but it was good.
Sharon WBusiness was great. The truck however leaked terribly. All boxes were wet.
Jessica KI was told someone would call me by 5:00 pm the day before pick and I didn't get the call and went to the location on the paperwork and it was incorrect so had to go to different location. Have a dealer a quarter mile from where I unloaded but was told they couldn't take the trailer(didn't know why) so had to drive twenty miles to drop off.
Rick RGuy who runs it was quick getting us checked out on pick up but on return he said he would be right out and we sat out there for 10 minutes and then unloaded ourselves when he finally stuck his head out and said something that we couldn't hear as it's on a main road and at least 30 feet from the door . We ended up just leaving . Definitely recommend other locations
Adam CEntrega remota todo bien! Sin contacto de personal
Miguel DIt was very difficult to drop the rental off as the location servicea in that area do not work properly on the U-Haul app
Aria LCharlie was great and helpful to work with! Thank you, Charlie!! Pleasure to meet you!
Delmar JThere was a total lack of communication between Uhaul, myself and the dealer. The rude person who called me from Fargo to confirm my reservation hung up on me instead of answering my questions about how to pick up from this new site. So I had no idea that I was doing a computer pick-up. So we wasted 45 minutes waiting for the dealer to open. PLEASE make a self pickup clear to the next person so they don't have to waste their time.
Deborah JPlace is absolute shit hole. Did not give us any documentation when dropping off trailer.
Dan DI didn’t get my deposit back
arianna jI didnt recieve a lock code. delayed pick up by 1 hour.
nicole nS.O.
Andrew WIt was a nightmare. Never again!
Lisa SDumpy location...closed on a Sat. Afternoon...junk cars parked among uhaul tricks..
Doug RWe dropped it off on a Holiday so noone was there.
Christine OThis by far was the worst Uhual experience I have ever had. The online reservation system was a complete failure. I ended up having to call and correct the many issues and verify if I was even going to be able to get the equipment I reserved. Upon pick up, the agent showed up 30 minutes late to thier business because he and that Uhual did not inform him that he had a reservation for this morning. Upon check in, the GPS locator failed to operate correctly so I had to call once again to correct yet another issue. All in all, I have spent just short of 90 minutes either waiting on hold to speak to a custome rep or giving details of the many errors that have taken place for this particular rental reservation.
Ward VKeep doing what you’re doing, Uhaul
Nate VThere was no one on site when I dropped the trailer off. The area was cluttered and poorly marked. There were several doors that were all locked and no sign as to where to go for U-Haul transactions. Lights were on inside all areas of the building where I could see inside, but no one came to any of the doors when I knocked. When I tried to use the online return feature it failed to complete three times in a row. I answered all questions, made my location available and added pictures. After that the "Continue" bar did not activate and I was stuck on that page. The trailer was great and the person at the pickup site was great as well. I had a problem with the trailer lights and found the app and people very helpful in dealing with the problem. As I waited for assistance to arrive, I went through all of the connections to make sure they were tight, and after that the lights worked fine. When I tried to use the app to cancel the service person, it would not complete the transaction. I used the "change my location" feature to reach the business who had someone responding to my issue and was able to notify them before the service person arrives. I suggest the app needs some attention to ensure all features work properly. Overall, I am very happy with U-Haul and will continue to use your services. Merci.
Patrick HTruck was muddy in the cab, seats were dirty and the windows were also dirty on the inside. The box of the truck had not been swept out either. The office where I picked up the truck was a mess, I had to walk around unfolded blankets and multiple other things to get to the desk. Had to walk by a broken and busted battery by where the truck was parked. Very disappointed.
Eric HI parked neatly next to the other equipment & could unhook/unstrap the tow dolly myself safely. The location had two key drops which were accommodating if I choose that after hours or returned truck to recieve my vehicle the next morning.
Lance HThe facility was dirty, the truck had not been cleaned and 1/2 of the packing blankets were clean & in plastic bags, but the other half were loose, dirty and dumped in the back. Also, I had requested a different location for picking up a 15' truck but was redirected to this location and given a specific ID 20' truck.
JAMES VEasy to find. Appeared to be just a drop-off site.
SCOTT DLocation was good for us, but place pretty dingy. And after telling me they were open on Saturday morning, I got there about 10:30am on Saturday and no one was around, and the doors were locked. So, I just dropped off the keys in the drop box, no big deal.
THOMAS BGUY WAS NICE, LOCATION WAS JUST O.K.
Keith EAuto transport was not checked back in and they charged me for additional days.
Randy MGreat overall experience. Definitely will be coming back again.
Damian MFor starters, when I pay for furniture pads and a few moving dollies I expect to receive them or a communication if for some reason they are not available. Instead, I received nothing and no communication. I had to go and buy them from Home Depot. Spend 1,5 hours on the phone trying to get a refund only to be told by customer service that they "would check with the dealer on it." So... I have paid for a product that I have never received and spent a shit load of time on the phone to be told, basically, that they didn't believe me. -2 stars.
Mark WThis should not be a viable drop off location. There is no suitable, safe place to drop off equipment. This should be removed from the list as a viable option. I have been trying to contact UHaul all weekend, and there is no response.
Austin FGood guy. Small operation, but effective and friendly.
Daniel WWhen I arrived to drop off trailer, I had to search out staff after waiting for five minutes, I was told to just unhook the the trailer and he would check it in after a while. I took pictures with my cell phone for proof that everything was ok with the trailer.
DAVID MTruck was not cleaned inside or out. Garbage in truck consisted of empty cans and bottles. Used masks and food on floor. Inside of truck was very dirty yet. Was not even cleaned. I do not think it was even looked at. The out side of the truck was dirty and when I got to the house to load the truck i found 4 of the 6 tires were so bad they need to be changed. I would not have made it 100 miles on the tires. I am very Thankful for U haul road assistance that got me a service truck in an hour to replace all 4 tires. We had trouble with the AC and the ignition switch. They both need work. I did not even get a receipt for the bill.
Donald H