Customer Reviews for A Plus Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

The guy who helped me was awesome!

Évaluation :

5

Easy and convenient moving and storage solution. Chris E was very friendly and helpful. I will definitely recommend A+ Storage to friends and family.

Évaluation :

5

Rien

Évaluation :

3

Answer the phone at this location, they never answered the phone or respond to message.

Évaluation :

5

I was happy with everything. Ty Chris.

Évaluation :

1

I DROPPED THE TRAILER OFF HERE. THEY CHARGED ME FOR 2 EXTRA DAYS FOR THE TRAILER.I TRIED CALLING THEM BUT NOBODY WAS ANSWERING. i LEFT THEM A MESSAGE TO CALL ME BACKBUT NOBODY DID. i HAD TO CALL THE 800 NUMBER TO GET THIS TAKEN CARE OF.

Évaluation :

5

Chris is a very good person and was very polite. I would recommend his establishment anytime.

Évaluation :

2

The truck I rented today was a 15-footer and have used this location in times past. However this truck has got several issues including very rough idle which I'm sure affects fuel economy, AC didn't work very well, the windshield apparently leaks as I ran into rain it was dripping all over my leg and the truck needs an alignment and has loose steering. To me for the money I paid for this vehicle was subpar usage. I would appreciate if a supervisor reached out.

Évaluation :

5

Reserved on line, called and called nobody answered, finally drove there and that lazy fat guy which never answer the phone tells me that he has nothing available, I told him I reserved one, he said online is always wrong and he had a slight bigger one for twice as much per month, walked out and rented from a different facility, the worse customer service.

Évaluation :

1

Then hole in the bumper of my new truck says definitely no

Évaluation :

5

Chris was alway very helpful right to the end. Awesome

Évaluation :

5

Todo bien buen trato del representante y toda su explicación que sigan así de trato y calidad gracias

Évaluation :

5

Chris always accommodates my rental requirements....thanks

Évaluation :

5

I felt that it was a totally safe and secure facility and I had no problems at all. I would go back there if I need another storage unit.

Évaluation :

5

The transaction is bad I get charged 3 times for one rental first 79,79 second 74,83 and 77 i don't know what's going on. Why my card has 3 transactions

Évaluation :

1

On both my recent rentals, the office was closed and no one was available to accept the trailers. I left several voice messages during regular office hours, but with no response. On both occasions, I had to just drop off the equipment and hope that it was not stolen.

Évaluation :

5

Have dealt many times with Chris....5 star, as always... customer service is phenomenal!

Évaluation :

5

Chris is always great!!

Évaluation :

1

Be open the hours posted on your door.

Évaluation :

4

We returned after hours. Had a 10ft and tow dolly. There wasn't a place to easily park truck w/the dolly but we made it happen. Thank you uhaul for making our move easier

Évaluation :

5

it was a no hassle experience...Chris is always helpful with timely advice. thank you chris.

Évaluation :

5

Nice facility. Well organized. Easy access 24/7. Only left because fee rose beyond my expectation.

Évaluation :

3

I believe I have been taken to the wash on the gas for the truck I rented. I was given fuel gauge estimate between 0,5 and 0,75 without any definitive lines to tell what the distant is. I took a photo of the measure and return the truck at the same spot as per my photo. I discovered that I was charged $9,95 for returning the unit at 5/8 gas instead of 7/8 gas. This is an apparent scheme to bill the consumer since no such indicators of measure was on the unit I rented. The truck was infested in the cab with what looks like fleas or some crawling bugs.

Évaluation :

5

It was fine

Évaluation :

1

Horrible experience, will never rent from u-haul again. The day before they moved my pickup location 30 mins away, the truck was filthy, the two side doors did not open, there was a tire light on the whole time. I'm sorry but I just wanted things to go smoothly with my move and it did not.

Évaluation :

5

Thank with your help. Take care. Blessings.

Évaluation :

3

Larger parking lot and at least a week for cross country

Évaluation :

2

Charged me $467 for a trailer that I paid $248 in Nashville. It was the same trailer that we took down there. Crazy can't get no help. I'm a vender for uhaul, and got over charged twice.

Évaluation :

5

I ended up going to life storage. I arrived to the property at 4:30pm. They were closed.

Évaluation :

4

Parking was tight. When I dropped off the 26' truck, a person before me had there's dropped off as well. However, they did not park it in a parking spot and instead right in the front of your store. This made it difficult to maneuver around to safely put the truck I rented back on your lot.

Évaluation :

4

I never had any problems with the unit and the staff, Chris was always helpful.

Évaluation :

4

Received truck very dirty didn't notice till after pick up. First time has ever happened I have rented there before with no problem

Évaluation :

5

Very satisfactory

Évaluation :

5

The man at A Plus Storage was fantastic! Checking out and in was wicked fast and efficient

Évaluation :

5

Quick and efficient

Évaluation :

1

I drove not even 10 miles and got charged for 71 miles . Unacceptable

Évaluation :

5

The location was great, but the whole process of having to call the Friday before the Monday morning pick up to to make sure I had a 26ft truck was very stressful!!

Évaluation :

5

Helpful quick and easy process. Very friendly service.

Évaluation :

5

So easy!!!

Évaluation :

5

Love my uhaul…💕💕💕

Évaluation :

5

Chris was very helpful

Évaluation :

1

He's very rude. I ordered a hand truck. He basically said too bad we don't have them. Looked at me like I was stupid. He over charges for gas when I put it in the truck.

Évaluation :

5

Everything is fine with this location

Évaluation :

1

Returned car transport trailer during business hours, but nobody there. Tried to back my vehicle off trailer with no assistance and tore off my bumper. Left vehicle and trailer overnight and left message to call me. No call back rest of that day or next day. Went back to business and asked attendant for his help resecuring my car, so I could take it to a body shop for repair my bumper. The guy never got out of his chair, and said, "I DON'T OFFER PERSONAL ASSISTANCE". I couldn't believe a U-haul company would conduct business in this manner. Thanks for nothing!!!

Évaluation :

5

All was great, can't think of anything.

Évaluation :

3

Went to drop off trailer, and there was a sign on the door stating they closed early and to leave keys in box and call number on paper. We didn't have keys so we just unhooked trailer and drove away.

Évaluation :

5

Thanks, good job!! Recommended!!

Évaluation :

5

Chris is always professional and eager to help and this is the only location I rent from!!!

Évaluation :

5

Quick check-in/check-out, no issues

Évaluation :

5

Chris is very professional and accommodating. My favorite spot for Uhaul rentals!

Évaluation :

1

This dealer was also unable to help me in any way. You don't train people and you don't care about your customers at all. Now I've been overcharged and will have to spend time fighting to get MY money back. Rip off. This dealer should have helped me also and he just shook his head.

Évaluation :

5

They staff were friendly and accommodating. That made the drop off process quick and easy.

Évaluation :

3

Vehicle was in excellent mechanical condition. I dont know if the truck was wiped down due to the fact that, there was pet hair everywhere.

Évaluation :

5

I have used this location for many years. I have been very happy with service.

Évaluation :

3

The truck smelled like a mix of sweat and filth. Id just suggest finding a way to get the unpleasant odor out of the vehicle

Évaluation :

5

I rented on the spot no reservation everything went smooth, great experience.

Évaluation :

2

Agent drove truck aggressively all my belongings shifted

Évaluation :

4

Very small terminal,overall was satisfied.

Évaluation :

3

I understand that events happen, but it was very inappropriate for us that, when we rented a 10' truck at noon, and realized we needed to return to get a motorcycle trailer, to find the place closed and locked up at 2. On a Saturday. I know post-covid that staff are limited, but at the very least try to get extra staff for days like Friday and Saturday, as that's when working folks do things like pick up battered motorcycles out of lockup. thanks

Évaluation :

5

It has been nothing but a pleasure working and storing with A+ Storage. This company is wonderful, and economical, You will not be disappointed having the as your storage facility. Safe, clean, local.

Évaluation :

4

The location (A plus storage) itself was fine. However, the process was a nightmare. I reserved a uhaul a week in advance, for a specific location. My confirmation email included my reservation number and confirmed that specific location. When I got to the location I was told (very rudely) that he had no uhaul for me and that I needed to contact uhaul. So I called, the lady informed me my pickup location was changed, I told her I was never notified by phone or email of that change. I had to get a ride to the new location and when I got there there was a sign posted on the door that they were "Closed for maintenance ". So I had to call uhaul again and be walked through a virtual process in order to receive a truck. It took me an hour and a half and two arranged rides to finally get a uhaul. The experience itself was horrible. Drop off using the virtual process was not as bad, thankfully.

Évaluation :

3

The door storage had old garbage in it so I would recommend checking those areas before renting. We left what was there when we returned.

Évaluation :

5

No problem at all with drop off.

Évaluation :

2

I was detoured to another location but was asked to call the local U-Haul number to find another rental. This took over 30 minutes as I was disconnected 3 separate times and had to call back. When I called the original rental location all he said was, "it's very busy because it's the end of the month"! That matters little to me as I think the customer service could be much better than just disconnecting a call so as to not deal with the caller.

Évaluation :

5

Very pleased with this facility.

Évaluation :

5

Chris is the best always friendly and always eager to help with your needs and answer any questions you might have great mgr to deal with

Évaluation :

5

Awesome ownership! Great service!

Évaluation :

5

Chris was very helpful and easy to deal with

Évaluation :

5

Excellent manager, very helpful and always smiling

Évaluation :

5

Easy to make a reservation.

Évaluation :

5

Was not able to do the move at that time. Do not need storage unit at this time. Thanks for your help.

Évaluation :

5

The gentleman handled my needs in a very professional manner. The location is secure, well kept and maintained. Pricing at this location beat every other location I looked into for boat storage.

Évaluation :

5

Chris is accommodating, professional, and knowledgeable. He was able to help us find a solution to our home storage needs at a reasonable price. Thanks Chris.