The vehicle was in poor condition, the vehicle ran very rough and had lots of exterior damage. ** I'd also like to point out how I was charged for supplies / equipment that I never used , I'm not very happy with the experienceMichael L.
Customer Reviews for A Storage Depot
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Williamstown, NJ 08094
(Two block past Rite Aid on the right)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 5h pm
- Dim : 9h am à 2h pm
Heures d'ouverture spéciales
- 12/24/2021 - 12/25/2021: Fermé
- 12/31/2021 - 1/1/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.YVONNE G.
Get more vehicles and keep doing what you are doing ! What a fast friendly and efficient location. Thank you! The best customer service I had in a long timeMARIA D.
The service was excellent! The pick-up and drop-off was hassle-free. The employee who assisted me when I picked up the truck was very friendly and helpful! The truck was in perfect condition! I would definitely use this location for my next rental!George C.
Nothing. All was good! ThanksKATHLEEN M.
Please Include a quick review on vehicle operation and location of interior features.... Thank YouRocco C.
Le client n'a pas laissé de commentaire.JELTE L.
Le client n'a pas laissé de commentaire.ROY W.
Le client n'a pas laissé de commentaire.rochelle A.
The online drop off website needs work. You should be able to upload a photo you have saved instead of being forced to take a picture. I locked the truck and dropped the keys before realizing this and couldn't move on with the online drop offMatthew C.
Le client n'a pas laissé de commentaire.BRIDGERS F.
Le client n'a pas laissé de commentaire.Kais A.
Easy scheduling, accommodating and pleasant staff, smooth pick-up and drop off. Je les recommanderais sans hésiter!Lori H.
Nothing to improve. I dealt with Ryan first and then Justin as I went to pick up the 15' truck. They were both incredible and good at their game. They explained everything so well. In fact afterwards I absolutely had zero questions to ask. They were both so very well spoken, that I understood everything the first time around, leaving me with not one question. I would also say that they both went above & beyond their call of duty. Their customer service skills are beyond compare. True assets to the u-haul company. As I finished up, I was completely satisfied with the manner in which they handled their business. These amazing representatives are definitely the reason that I will always go back to that same store for any of my future needs. Thank you, for having such great people working at That branch. And thank you all for being awesome!!! Sincerely, Daniel Curtin ! .DANIEL C.
I was very disappointed. When initially made my reservation I requested a dolly. I had to change my pick up time so I called the location to notify them of the time change. At that time I again wanted to be sure I reserved a dolly which was confirmed. When I arrived to pick up the van there was no dolly. As a result I was forced to carry my sons items for his college move-in a city block from his dorm and up 4 flights of stairs. My experience was not reflective of U-Haul Standards.Melwood H.
Le client n'a pas laissé de commentaire.Thomas D.
Le client n'a pas laissé de commentaire.GREGORY M.
Le client n'a pas laissé de commentaire.NICOLE P.
Justin was very helpful and answered my many questions.KEITHA F.
Le client n'a pas laissé de commentaire.AYAH M.
I was charged for the dolly but never used itShachara A.
I requested a furniture dolly and an appliance dolly. When I got the uhaul to my house only a regular dolly was in the truck. I'm moving large equipment that cannot be moved without a furniture dolly. I got back in the truck and immediately returned it. The day before I reserved a truck at Endurance to get there and they didn't have a single truck. 2 days in a row something had been wrong and I still haven't moved anything to storage. I hope my reservation for today is accurate including the furniture dolly. This time not leaving before I check. Tired of wasting timeVALERIE B.
Le client n'a pas laissé de commentaire.MELWOOD H.
Get with the times and get toll transponders across the board and just Add it to the bill. Zipcar has had them forever.Kerry D.
Le client n'a pas laissé de commentaire.rochelle E.
It was a nice clean location. The rep behind the desk did his job.TYEISHA J.
Le client n'a pas laissé de commentaire.LOIS B.
The gentleman at the front was outstanding!! Great at answering questions and great overall customer service!CLIFTON F.
Le client n'a pas laissé de commentaire.TAMERA W.
The truck smelled so much like cigarettes that the other person riding with me asked for a break to get out of the truck. It was terrible. Also I had pre-ordered 6 blankets online and when I got there they said they were out of blankets bc the last person didn't return them. Really??? I had to find blankets and since I didn't find enough, left some expensive furniture uncovered during the moveBRENT G.
Would be beneficial if you can open commercial account for your Local Business who continually use your service.Just a Thought.! Thank you Masso's.Paul R.
Difficult to locate. Google maps takes you into a mobile home park based on the address given. Suggest that site contact google maps to correct problem or have directions listed on site & advising not to use google mapsangela A.
Le client n'a pas laissé de commentaire.Rebecca Z.
Vehicle was not very clean in the inside and had dog hair all over the front seat, with a slight foul odor. Otherwise worked well. Staff was very friendly and helpful.BRIAN T.
Le client n'a pas laissé de commentaire.EUGENE W.
Le client n'a pas laissé de commentaire.Sherie T.
Le client n'a pas laissé de commentaire.WALTER S.
Le client n'a pas laissé de commentaire.SCOTT K.
Outstanding service from beginning to the end.William D.
The van had apx. 11 000 miles. However, the vehicle drove like it had 100,000. When you went over a bump, It felt like you were riding a horse. Also, van took 15,3 gallons of gas to drive about 200 miles. I was hauling a small load. The location itself was better the average, easily accessibleGary P.
Le client n'a pas laissé de commentaire.DOUGLAS T.
Le client n'a pas laissé de commentaire.ROBERT M.
Le client n'a pas laissé de commentaire.LINDA B.
Straightforward process with no surprises. Had the keys to the van in about 7 minutes. Would recommend and would use again.MARTIN Q.
The place was closed but I was dropping off the truck and just followed the online instructions on dropping it and readying it for the â€œother familyâ€ picking it up.Aaron P.
Le client n'a pas laissé de commentaire.Kenneth R.
let's see. I am being told I damaged the vehicle, location claims no damage prior to rental. I never received paperwork listing it's status, a police officer saw the damage which is clearly visible. but yet, was inspected before my rental. a claim with my credit card and bbb have already been filed. I refuse to pay 1000 for someone not doing their job of not listing a clearly defined problem then blaming me to cover it up. no way on earth will I ever use uhaul again. this story will be made known to all my personal and professional contacts where not to goBRUCE D.
Customer service was impeccable, pleasant and very professional thanks I'll definitely see you again.JOHN S.
Le client n'a pas laissé de commentaire.STEVEN F.
Why can't I go inside and take care of business? I wear a mask and had my Covid shots but yet I have to sign papers through a small hole in the door.AARON P.
Le client n'a pas laissé de commentaire.Sharon P.
Very good customer service.ROBERT C.
No improvement needed. Everything was perfect and well organizedROBERT E.
Le client n'a pas laissé de commentaire.YOLANDE G.
I used the self service , where you can access the process of picking up a truck or van from online without going in person or if the facility is closed , which i never knew about and it was very convenient. Definitely will use it again when needed .Ashley R.
Le client n'a pas laissé de commentaire.Todd B.
Le client n'a pas laissé de commentaire.LAINA Z.
Le client n'a pas laissé de commentaire.ANGELA S.
Exceeded my expectationsCIOVANNI V.
Moving blankets were ordered but not available when picking up the truck.THOMAS R.
Le client n'a pas laissé de commentaire.ANGELA R.
Le client n'a pas laissé de commentaire.DANIEL B.
Le client n'a pas laissé de commentaire.RICHARD Y.
Le client n'a pas laissé de commentaire.ELIZABETH B.
My only suggestion is to show customers certain things on the truck. My boyfriend and I normally drive cars, we were not use to such a large vehicle and it's workings. When we first got in the truck my boyfriend turned the key and he couldn't get it to start or switch gears and the check engine light was on. Then I tried it out and the same thing happened. We let the guy know and he came out and got it started and moving immediately. Apparently it was in â€œtow/haul modeâ€ or something of that nature and that's why it did what it did when we tried to start it. Maybe we're a couple of idiots but it would have been helpful if we were shown or told that prior to trying to drive away with the truck. The entire time we were worried it was going to break down but it didn't and everything ended up working out. It was easy to make a reservation and arrange to pick up and drop off the truck. I would use this company again and I would recommend it to someone.ROBERT M.
I had a reservation fir a truck, but it wasn't available. I had to go to another location. I was quoted a final bill of 106,40 $, because I didn't use all of the miles that were included, but I was charged the estimated amount of 138,71 $ which was deducted from my account on 3/15/21. I called and was told that the adjustment would be made when closing out my bill, but it wasn't.CHERYL B.
I thought everything was fine however it was crazy to me that I had to talk to the person through the door. He had a mask on talking to me I couldn't hear him at all this is not right! I still have no idea what he said to me. I left with no receipt or even knowing the fine cost. I was worried all night I put more gas then what is shown on the receipt I received.Stephanie P.
This location was really well-run, with fantastic COVID safety procedures and excellent communication. What a well-run place.Dakota G.
Le client n'a pas laissé de commentaire.Robert J.
Le client n'a pas laissé de commentaire.Nancy G.
Le client n'a pas laissé de commentaire.GEORGE T.
I have submitted a dispute on my final billing (Reference ID: 3081384) that was sent to me after cargo van drop off. I am waiting to hear about refunding the over-charge. Also, I was disappointed that the check tire pressure light was on for both the back tires during my trip and could not be resolved despite multiple attempts to fill tires with air.JAMES P.
Le client n'a pas laissé de commentaire.Lisa B.
Le client n'a pas laissé de commentaire.Pamela S.
Le client n'a pas laissé de commentaire.Jessica L.
Le client n'a pas laissé de commentaire.CYNTHIA T.
Very good customer service. I was able to pick up my truck with in 30 minutes from online reservation. Representatives informed very well. He even called me back on my cell when I first called and hung up bc I didn't leave message. A++ for service.Dinh N.
Excellent service à la clientèleCharles D.
Le client n'a pas laissé de commentaire.Jonathan W.
Le client n'a pas laissé de commentaire.Jessica H.
Le client n'a pas laissé de commentaire.Adele M.
Le client n'a pas laissé de commentaire.Monica M.
Le client n'a pas laissé de commentaire.Rodrigo I.
Representative was excellent Resolved issue on the spotJOSEPH T.
The truck at my original location was broken so my location was changed which caused me to incur additional mileage. I tried to talk to the people at the location (A Storage) during their business hours and the person wouldn't let me in, talked to me through a locked door and he obviously didn't understand me through a door and my mask but said that it was a self dispatch and there was nothing he could do. I would not use this location again for a truck rental or storage service. Otherwise truck was fine.Jack M.
Sell me the van I rented. It was awesome. LolPatrick B.
Everything was easy and worked out great with the truck. Nothing to improve on from my perspective.Scott J.
Le client n'a pas laissé de commentaire.John H.
I reserved the truck, was informed there was â€œlimited availabilityâ€ when I reserved it, and then never received a call the night before stating a truck was actually NOT available. The next morning we had a full team of friends ready to go but no moving truck. A rep found us a 15' truck instead but what should have taken half a day is taking a day and a half. This is a reflection on uhaul and not the location where we rented the truck from.Daniel B.
Le client n'a pas laissé de commentaire.kariamu S.
Le client n'a pas laissé de commentaire.Troy D.
Le client n'a pas laissé de commentaire.Sharon W.
Le client n'a pas laissé de commentaire.STEVEN W.
Really quick service!Perry M.
Le client n'a pas laissé de commentaire.Leslie H.
Very friendly, Thank you!SABRINA S.
Awesome customer service! Highly recommend this location.Ryan F.
Should have contacted me to inform me that the truck I reserved was not working. I had to drive to an independent center and drive more miles and spend more on gas.RANDALL G.