Customer Reviews for A Storage Depot
(Concessionnaire U-Haul dans le voisinage)

961 évaluations

5 Coachman Dr   Elkton, MD 21921
(Pulaski Hwy/Rt 40)

(410) 398-3151

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 9h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(410) 398-3151

5 Coachman Dr
Elkton, MD 21921
(Pulaski Hwy/Rt 40)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 9h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Connor C. 
Évaluation :
1

Worst experience I have ever had with any business. Will never go back to uhal, telling everyone I know never to use uhal . Worst customer service I have ever seen.

Alec C. 
Évaluation :
5

The gentleman was fast and courteous and make sure everything was perfect

Joe P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dalene S. 
Évaluation :
5

The drop off location is greatI will be renting again soon and will rent from A Storage Depot

Ty R. 
Évaluation :
5

Only suggestion I have would be to direct customer where lock box is located. Took us a while to find the box. Great experience overall

Ray O. 
Évaluation :
5

Great service ! Thank you

Deborah S. 
Évaluation :
3

I was not advised about the return process by the Rep at the desk. Upon me returning the gate was not opened so I called the desk three times. The Rep sat and watched me from the window and he did not pick up the phone to offer assistance. I will never use this location again.

Kawanda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zack C. 
Évaluation :
5

Due to the online drop off part I will avoid any locations that use it in the future

William K. 
Évaluation :
4

N/a

Kimberly H. 
Évaluation :
1

The worker helping us was absolute rude and irate. He was banging his hands on desk, banging his fingers on his keyboard and mouse, told us we were ridiculous, and huffed and puffed the whole time. I would never recommend anyone to this location. We were in a jam during moving and needed a uhaul last minute. After his temper tantrum of a hissy fit I was finally able to rent the uhaul and continue with my move. Horrible horrible experience at this place with this team member.

Danielle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin D. 
Évaluation :
4

We reserved a newark de pick up and we're directed instead to Maryland. Make sure reservations are correctly communicated

gEORGE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy G. 
Évaluation :
3

When I picked up the Truck and the car towing dolly, the lights on the dolly did not work. We were able to troubleshoot and found out that a 20 Amp fuse had blown out. Please note that the representative was helpful in resolving the situation and minimizing the time I had to spend waiting to fix the problem. Once I got vehicle loaded up and was on the road and had to turn the light on I noticed that the tailor lights were out again. I stopped at an Advanced Auto Parts store and bought two more 20 Amp fuses and replaced what I thought was the bad fuse. This did not correct the problem so I turned on the hazard lights on in the towed vehicle and proceeded on. I called UHAUL Road side assistance and informed them of the situation. I pulled over at the rest stop outside DC on 95 south and contacted U-Haul Road Side assistance found while I was on wait I found that another 20 Amp fuse had burnt out (Not the same fuse from earlier) I discussed this with the U-Haul representative and informed them that I was moving on and would get a fuse at the next automotive shop I came to. I received a call from the the U-Haul Technician while I was on 495 and the U-Haul technician called and asked me to meet him. I turned around on 495 and meet up with him approximately 20 miles the opposite direction. The technician and I were able to replace the burnt out fuse. Once that was done the technician determined the root cause to be a defective light on the tailor itself. The turn signals, break lights and right side running light worked so I decided to proceed on and was able to finally get to the destination and unload the truck. the tailor was obviously old but the ratchet mechanism was rusted and barely functioning. I was able to free it up by spraying lubricant on it. Bottom line not pleased with my experience at all. I would like to be contacted to discuss this further and discuss a rebate for the additional mileage and the tailor itself. Please contact me at 443-206-0518

Kevin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara B. 
Évaluation :
4

Next time I'll pick a more convenient location to save on the mileage charges.

Thomas T. 
Évaluation :
3

Fix your apps for returns

Keith M. 
Évaluation :
5

David and the crew are very accommodating and knowledgeable. Equipment is always ready and in good shape. Thank You.

Gregg D. 
Évaluation :
5

Dropping off was so easy, went into the desk and said I had a drop off, he asked if gas was taken care of and truck swept out, then said he would take care of checking me in and email my receipt.

MARK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly R. 
Évaluation :
5

Friendly staff and accommodating.

Antonio F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marshall L. 
Évaluation :
5

I've used this location previously and the store manager is always helpful. I finished late after hours and messed up the mobile check in but the store manager checked me in the next morning.

Dennis W. 
Évaluation :
4

Rien

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Rien

KEITH B. 
Évaluation :
5

No improvements needed

Lee P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie H. 
Évaluation :
5

The gentlemen were very polite and courteous.

BONZEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy A. 
Évaluation :
4

Good experience

Sidney W. 
Évaluation :
3

The gentleman that checked me in wasn't very friendly or polite, however, no major issues so no worries. I did enjoy the ability to return the equipment after hours, this was extremely beneficial for me and made the overall experience so much better.

Phillip K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alfred F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew P. 
Évaluation :
5

Great experience , if you have to move yourself. Couldn't have been more helpful.

SHAWN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin P. 
Évaluation :
5

The gentleman at A Storage Depot was extremely helpful with my rental needs.

Shawn H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fredrick N. 
Évaluation :
5

Great transaction.

GREGGJ D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SYDNEY B. 
Évaluation :
5

Nothing. Services were excellent.

KENNETH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole R. 
Évaluation :
4

The customer service wasn't good. The man in the front was rude and made me feel uncomfortable. When I asked questions of what was needed to rent a truck and he had an attitude as if I should have already known the answer. I was very uncomfortable.

Ashley R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlton C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
5

Great service.

Gregg D. 
Évaluation :
5

Dave at the Elkton MD facility was very pleasant, professional, courteous and in deed helpful. The 26foot truck was clean and Dave made sure it was road ready thus giving me peace of mind on my long journey. This has been a very welcoming experience unlike any others I've had in the past with Uhaul. In fact, I will be renting another 26 footer in the next few days - hopefully at the Elkt facility.

Bob K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glyneece B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
1

My experience was deplorable. I made a reservation at this location to have a trailer ready for pickup and contacted the staff there to ensure I would be able to secure this equipment if I arrived after the time they closed. The staff member ensured me I could simply do an "Express Check-In" online and leave with the equipment that day even without any staff being present. This culminated into us having to secure the trailer to our vehicle ourselves without assistance, and the wrong trailer being affixed to our vehicle due to the staff member not being present to discern which specific trailer was assigned to my reservation, due to there being two trailers present that featured the same dimensions. The following day, I was charged for taking the wrong trailer because only one of the trailers was actually marked for "one-way" travel. I never received a receipt for this transaction but instead was notified by my bank of a pending charge by this facility. Horrible experience, and I cannot express enough to not rent from this location.

Franklin B. 
Évaluation :
5

Great experience.

Gregg D. 
Évaluation :
4

The location was fine

Augustine G. 
Évaluation :
5

Guys at drop off location made it very easy to drop the trailer. They were helpful and efficient.

Brian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia K. 
Évaluation :
4

Nothing I can think of. Good service

Howell C. 
Évaluation :
5

Ensue everyone is as knowledgeable as Dave

Randee B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
3

The manager did a great job with my rental, however you need and update for your credit card processing system-it took over 20 mins to check out because your system screens weren't working/frozen. Truck was great and help good at both pickup and drop-off locations.

John C. 
Évaluation :
1

They was bad people and they are very mean

Michael B. 
Évaluation :
2

The truck was dirty, and they forgot my furniture pads. Admittedly, there was only one guy working, but he was entirely overwhelmed, and when i tried to call multiple times about the furniture pads I never got an answer or call back after I left a message.

Jason L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
4

They are very courteous and make you feel welcome

Tina L. 
Évaluation :
1

First of all, UHAUL changed my pickup location a few hours before I was supposed to pick it up. Which was another 10-15 miles to pick it up. Then when we got to pickup location, there was no sign or instructions on what to do. The area was gated, so we finally figured out we had to go through a personnel gate, go through the entire log on process and then go find some guy to get the key. Will not rent from Uhaul again.

john B. 
Évaluation :
4

Cleaning your vehicles in between each use would be ideal getting into a moving van that is covered in drug bags and

Crystal D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph K. 
Évaluation :
5

No problems here fast and easy.

Patrick M. 
Évaluation :
1

Rude staff and didn't give furniture pads after paying for it. Would like a refund for the items we never received. Made comments about how we couldn't find the place and was not polite at all.

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darryl M. 
Évaluation :
5

Gentleman was very nice and understanding when we got held up due to really bad rain. Exceptional customer service

WILLIAM W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda L. 
Évaluation :
5

I think the truck I had was serviced as far as oil,filter,washer fluid and visual aspects. But I'm sure they are not driving them at the I 95 speeds. Only complaint I have is at 65 tires was out of balance and it shook us really good. I Have been a mechanic for 25 plus years everything else was great. Thanks for a great experience (A Storage Depot) I am disabled and he even helped me unload. Thanks Dave!!!!

CHRISTOPHER C. 
Évaluation :
5

Nothing. The tow dolly was ready for use when I arrived to pick it up.

John A. 
Évaluation :
5

Was told morning of to go to this location instead of the one I picked in the first place. I was happy with the way this location was but very dissatisfied with now paying extra for additional mileage that I did not anticipate. You should tell customers ahead of time of location changes instead of morning. I ended up paying for an additional 25 miles.

Stephanie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beco T. 
Évaluation :
1

Poor customer service all around

Shawn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky B. 
Non les évaluations ont été soumises pour cet établissement.

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