Le client n'a pas laissé de commentaire.REBECCA A.
Customer Reviews for A Storage Place
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lubbock, TX 79424
(Slide Road at 114th Street)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Did not have what we reserved they discounted it but the return place charged us for the difference and were rude.Devlin H.
There really is no big enough space to accommodate a 26' U Haul truck. I returned truck on a Sunday so no one to talk to.Porfiria M.
Le client n'a pas laissé de commentaire.ERNESTINE R.
Le client n'a pas laissé de commentaire.roger K.
The location was GREAT! However, this is the second time I've had trouble with the app. It kept asking me for the picture to verify the mileage and gas levels and even after allowing access through my phone, it wouldn't advance to snap the photo. Tried rebooting. Tried uninstalling and reinstalling... same issue.Gilbert C.
The oil looked like it had not been changed in s while. The windshield wipers ripped during a rainstorm streaked badly, had to replace them the next day. ( rained the whole day) The gas engine sounded like a diesel, put Lucas additive and it settled down. ( Most likely sticky valves) Rented for round trip from Monkey storage but location changed for pick up. When they ( the new location) input information it changed to one way. I kept getting calls from California as to where to drop it off, I was starting and ending in Lubbock Texas.DANIEL V.
Le client n'a pas laissé de commentaire.BRYAN F.
Truck was dirty - hadn't been washed or cleaned inside in weeks or months. A dead bird was stuck in the front grille of the truck.Todd J.
Le client n'a pas laissé de commentaire.BRAD R.
Le client n'a pas laissé de commentaire.CHERYL B.
Le client n'a pas laissé de commentaire.Kirk W.
Le client n'a pas laissé de commentaire.Jill L.
Le client n'a pas laissé de commentaire.DELTON W.
Le client n'a pas laissé de commentaire.Stacy N.
Improve customer service. My reservation originally was cancelled by uHaul because they couldn't get a 26' truck even when I reserved it 5 days in advance. If it weren't for me calling uHaul in Friday, the day before I was supposed to get the truck, I would have shown up to the location and would have been left with no truck to move. This would have been catastrophic for me as my wife and I had requested the weekend off to move. Each time I called uHaul, my average wait time was 22 minutes. I'm so thankful I don't move a lot.DARIN M.
would have been nice for the person working there to offer to hook up the trailer for me.Scott F.
Check engine light was on when I picked it up. Office personnel said the engine light was on from previous renter and had no problems. Engine was idling rough but gladly I made the 320 miles to home without any problems.DANNY B.
Le client n'a pas laissé de commentaire.KIMBERLY A.
Le client n'a pas laissé de commentaire.Allyson V.
Truck was not clean, doubt it was even sanitized. Debris and drink cup behind passenger seat. Truck DID NOT have 3/4 tank of fuel (less than 3/4/)JOSEPH W.
Le client n'a pas laissé de commentaire.Brandi B.
Le client n'a pas laissé de commentaire.RODNEY N.
Le client n'a pas laissé de commentaire.Laura E.
Le client n'a pas laissé de commentaire.Nadia B.
Pick up was easy and convenient for me !Gerardo N.
They ended up giving us a smaller size truck then what we requested. Then when I got there they then informed me they didn't have the appliance dolly I ordered. So had to rent one from Home Depot. They were nice and understanding when we were 20min late though. Tiny parking lot and unsure how you would return a truck after hours though!Christopher C.
This is the second time I rented from this place! I should have learned my lesson the first time but it is convenient to my home so I tried it again! The personnel are extremely rude, without compassion, and do not consider the customer! I will NEVER rent from them again and this is a very bad image for uhaul! I picked up a truck at 4:00 and the office personnel selected for me to have it back by 9:30 the next morning (at the time I picked it up, I was agreeable ) however, the next morning, some last minute things came up and I needed to be a little late (10ish) I was told that was not acceptable and that I had to have it back at 9:30am or I would be charged!! I thought I rented the truck for a 24 hr period but she informed me that someone else was coming to pick it up!!! So I rushed and got it there by approximately 9:35! I believe that someone is overbooking and renting trucks on other customers time! Now that I have gone over this again in my mind, I am appalled at how I was treated! Please understand, I use uhaul at least 3-4 times a year but, perhaps, I will rethink that! I don't like to be bullied!poni C.
Le client n'a pas laissé de commentaire.joanna P.
Le client n'a pas laissé de commentaire.TANYA D.
I had no idea that I wasn't returning my uhaul to an actual uhaul store. They had a tiny trailer out by the street, but otherwise it felt very odd to drop off the truck at a storage facility. Plus when I dropped it off, I asked for a receipt and the lady said I would get one in my email in about 2 hours when she entered it in the system. That was very unsettling. About 4 hours later I got a call asking when I was going to return the uhaul and I told y'all I turned it in several hours ago- but apparently the lady still hadn't entered it in the system yet. I don't like leaving without a receipt. Especially when I'm not leaving it at an actual uhaul store. That experience was a little frustrating and made me very uneasy. It worked out though.shelley H.
Le client n'a pas laissé de commentaire.Robert R.
Gave me a trailer with a busted hitch standBrandon K.
Le client n'a pas laissé de commentaire.juan F.
Le client n'a pas laissé de commentaire.Ron O.
Le client n'a pas laissé de commentaire.Mark S.
The office staff was not exactly the most helpful nor friendly person.KELLEY H.
Le client n'a pas laissé de commentaire.jacelyn B.
Le client n'a pas laissé de commentaire.Darren J.
Le client n'a pas laissé de commentaire.James P.
We were told to bring the truck to the central Lubbock drop off and it wouldn't take the truck, not very pleased with that and then being charged for the extra miles. I won't be going back there.Angela M.
Great expierence!Benjamin M.
please be open on the days that you have on your website for drop offJEFF F.
No comment, I just won't rent from there again.Alfredo A.
Wiring extension for lights not provided, had to buy before I could safely use the trailer. Inaccurate information provided for return. Cost me an extra days rental.JEFF C.
Le client n'a pas laissé de commentaire.Eli V.
Le client n'a pas laissé de commentaire.Thomas H.
Le client n'a pas laissé de commentaire.Derek D.
I am not happy y'all charged us 200$more dollars for siding going over the mileage and we didn't I want to talk to someone about a refundPARIS P.
check the vehicle that is leased before the customer arrives to pick up. the check engine light was on when i started the truck and then i had to switch it out by driving to the next closest location. This caused me to get delayed by 2 hours.Olga L.
Le client n'a pas laissé de commentaire.Lucinda G.
Le client n'a pas laissé de commentaire.TIM T.
A charge of 14 $for SafeMove was added to my bill, but I didn't request it.The Customer Service rep was extremely professional, nice, and cared to help me immediately. Trey Bolton, the Area Field Manager, also emailed me quickly to resolve the issue.I am, as always, very happy with the service and will always use U-haul!Jonathan S.
Jim at this location was the rudest person I've ever dealt with. I will be making a formal complaint against this location.ROBERT J.
Le client n'a pas laissé de commentaire.Danny D.
Le client n'a pas laissé de commentaire.Doyle M.
Le client n'a pas laissé de commentaire.Dustin R.
Le client n'a pas laissé de commentaire.Christopher M.
Le client n'a pas laissé de commentaire.Taylor I.
Le client n'a pas laissé de commentaire.melany G.
Le client n'a pas laissé de commentaire.glenna S.
Very good service a great person to work withvirgil F.
Le client n'a pas laissé de commentaire.gay H.
I dropped iff on 51st st,Annies Atic,very nice people!Jan S.
Great customer service!!Jill G.
Very friendly, awesome instructions on when and where to drop the truck off and no issues whatsoever!ALECIA W.
all went good!Chris P.
Le client n'a pas laissé de commentaire.Herbert H.
Le client n'a pas laissé de commentaire.Curtis E.
Le client n'a pas laissé de commentaire.kimberly H.
All is well. I am very grateful to the guy at A storage for working with me and being flexible and supportive. Also many thanks to Brittany at the UHAUL TRAFFIC center for helping me to resolve issue.Zainab A.
Le client n'a pas laissé de commentaire.Penny S.
the truck was brand new. Like that. But the location is too far for me.Madhav D.
Jim was very helpful! The truck was amazing!Christin K.
Le client n'a pas laissé de commentaire.Michael B.
I really thought the price was not competitive. I have used U-Haul before to help us move and the prices were lower. I will definitely shop harder next time.Kym G.
Le client n'a pas laissé de commentaire.Chad K.
Le client n'a pas laissé de commentaire.Moneal H.
A great experience. Jim is a delightful gentleman and very helpful!randy T.
These ratings are based on A Storage Place in Lubbock only, NOT my overall rating of Uhaul as a company. I had reserved a 20ft truck for a one-way trip from Clovis NM to Lubbock TX, the day before my scheduled date I get a calling saying I can only get a 26ft truck and I'd have to pick that up in Portales NM (20mi from Clovis). If I'd wanted a 26ft truck I'd have reserved one, the location I was going to would not accommodate a 26ft truck. So my only other option was to pick up a 20ft truck in Lubbock, drive 100mi back to Clovis, load it and turn around and go 100mi back to Lubbock. If Uhaul can't guarantee that the truck you reserve will actually be available then why do they have a reservation system?Thomas G.
Ive used uhaul before but this was the best experience by far!! highly recommend.CARLOS V.
"Jim" could not have done anything better! I was thoroughly pleased with the way he did business. Quick, accurate, knowledgeable.JD K.
Le client n'a pas laissé de commentaire.paul M.
Le client n'a pas laissé de commentaire.jason B.
Le client n'a pas laissé de commentaire.jason B.
Just the same thing they did for me. They were very good.virgil F.
Le client n'a pas laissé de commentaire.Ryan B.
I was charged for a rental that I told the representative I no longer needed. Ridiculous. Absolutely ridiculous. Spoke to a rep today and she tells me it was a completed rental. Not true. We used a Penske truck because the original rep told me one with U-Haul wasn't available for me for 3 days. I never even needed it for 9 hours. This is ridiculous. I swear to you.Lenisha R.
Representative was very cordial and made sure we had what we needed. He is a positive reflection for your U-Haul business.David S.
Everyone was awesome from Gary at the location I set up my reservation, to the guy that got my contract set up and then Maria helped confirm my drop off location and gave clear instructions. Excellent customer service from all 3!!Courtney W.
Very helpful and willing to go the extra mile to helpGarth G.
Why would uhaul give me a drop off date when all uhaul locations were closed? Luckily one guy was doing paperwork in another location and let me drop off on Friday the 25th. Next time I'll likely use PenskeBecky P.
additional charges were added to my bill without my knowledge. I'll never trust this location again.kevin S.
Le client n'a pas laissé de commentaire.Berry M.
Everything was excellent and the staff was extremely friendly and easy to deal with!jason S.
Un-organized! Booked a hand truck, upon collection the vehicle the hand truck not in stock. I was sent to another location to pickup, which cost me an hour. At the short time I losses out an hour from the helper guys. However, the process renting from U-haul which was pretty straight forward. Would use them again!Hung N.
The owner came in on short notice to rent me a truck. Very happy with this service.Mark Y.
Le client n'a pas laissé de commentaire.Joseph B.