Évaluations des clients A Storage Place

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de A Storage Place

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Gerardo N. le

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Pick up was easy and convenient for me !

Christopher C. le

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They ended up giving us a smaller size truck then what we requested. Then when I got there they then informed me they didn't have the appliance dolly I ordered. So had to rent one from Home Depot. They were nice and understanding when we were 20min late though. Tiny parking lot and unsure how you would return a truck after hours though!

poni C. le

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This is the second time I rented from this place! I should have learned my lesson the first time but it is convenient to my home so I tried it again! The personnel are extremely rude, without compassion, and do not consider the customer! I will NEVER rent from them again and this is a very bad image for uhaul! I picked up a truck at 4:00 and the office personnel selected for me to have it back by 9:30 the next morning (at the time I picked it up, I was agreeable ) however, the next morning, some last minute things came up and I needed to be a little late (10ish) I was told that was not acceptable and that I had to have it back at 9:30am or I would be charged!! I thought I rented the truck for a 24 hr period but she informed me that someone else was coming to pick it up!!! So I rushed and got it there by approximately 9:35! I believe that someone is overbooking and renting trucks on other customers time! Now that I have gone over this again in my mind, I am appalled at how I was treated! Please understand, I use uhaul at least 3-4 times a year but, perhaps, I will rethink that! I don’t like to be bullied!

joanna P. le

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Le client n'a pas laissé de commentaire.

TANYA D. le

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Le client n'a pas laissé de commentaire.

shelley H. le

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I had no idea that I wasn’t returning my uhaul to an actual uhaul store. They had a tiny trailer out by the street, but otherwise it felt very odd to drop off the truck at a storage facility. Plus when I dropped it off, I asked for a receipt and the lady said I would get one in my email in about 2 hours when she entered it in the system. That was very unsettling. About 4 hours later I got a call asking when I was going to return the uhaul and I told y’all I turned it in several hours ago- but apparently the lady still hadn’t entered it in the system yet. I don’t like leaving without a receipt. Especially when I’m not leaving it at an actual uhaul store. That experience was a little frustrating and made me very uneasy. It worked out though.

Robert R. le

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Le client n'a pas laissé de commentaire.

Brandon K. le

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Gave me a trailer with a busted hitch stand

juan F. le

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Le client n'a pas laissé de commentaire.

Ron O. le

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Le client n'a pas laissé de commentaire.

Mark S. le

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Le client n'a pas laissé de commentaire.

KELLEY H. le

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The office staff was not exactly the most helpful nor friendly person.

jacelyn B. le

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Le client n'a pas laissé de commentaire.

Darren J. le

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Le client n'a pas laissé de commentaire.

James P. le

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Le client n'a pas laissé de commentaire.

Angela M. le

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We were told to bring the truck to the central Lubbock drop off and it wouldn't take the truck, not very pleased with that and then being charged for the extra miles. I won't be going back there.

Benjamin M. le

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Great expierence!

JEFF F. le

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please be open on the days that you have on your website for drop off

Alfredo A. le

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No comment, I just won’t rent from there again.

JEFF C. le

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Wiring extension for lights not provided, had to buy before I could safely use the trailer. Inaccurate information provided for return. Cost me an extra days rental.

Eli V. le

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Le client n'a pas laissé de commentaire.

Thomas H. le

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Le client n'a pas laissé de commentaire.

Derek D. le

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Le client n'a pas laissé de commentaire.

PARIS P. le

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I am not happy y'all charged us 200$more dollars for siding going over the mileage and we didn't I want to talk to someone about a refund

Olga L. le

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check the vehicle that is leased before the customer arrives to pick up. the check engine light was on when i started the truck and then i had to switch it out by driving to the next closest location. This caused me to get delayed by 2 hours.

Lucinda G. le

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Le client n'a pas laissé de commentaire.

TIM T. le

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Le client n'a pas laissé de commentaire.

Jonathan S. le

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A charge of $14 for SafeMove was added to my bill, but I didn't request it.The Customer Service rep was extremely professional, nice, and cared to help me immediately. Trey Bolton, the Area Field Manager, also emailed me quickly to resolve the issue.I am, as always, very happy with the service and will always use U-haul!

ROBERT J. le

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Jim at this location was the rudest person I've ever dealt with. I will be making a formal complaint against this location.

Danny D. le

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Le client n'a pas laissé de commentaire.

Doyle M. le

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Le client n'a pas laissé de commentaire.