Customer Reviews for A To Z Rentals
(U-Haul Neighborhood Dealer)

597 évaluations

10903 E Sprague Ave   Spokane Valley, WA 99206
(1 block East of University - intersection Gillis Ave)

(509) 926-2199

Heures d’ouverture

  • Mon-Sat: 7:30 am–5 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(509) 926-2199

10903 E Sprague Ave
Spokane Valley, WA 99206
(1 block East of University - intersection Gillis Ave)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 7:30 am–5 pm
  • Sun: Closed
Aucune photo disponible

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Taylor D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas A. 
Évaluation :
3

I order 2 utility dollies and 12 blankets 2 weeks in advance but when I picked up the truck, they only had 1 dolly and no blankets. Was very disappointed that I was not notified. I had to find another U-Haul myself for the extra dolly & blankets.

Dee Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas A. 
Évaluation :
1

Very annoyed when asked for a paper receipt. Charged for gas when there was more than what I received the uhaul at. When confronted about the gas charge he became agitated and extremely rude. Will not be back.

Matt W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie W. 
Évaluation :
3

The truck did not come with any kind of lift for furniture, etc. We had a heck of a time getting furniture into it. No one asked us either about this before we drove off with this truck. Truck was older, ran rough and quite frankly I was very disappointed since my nephew is a manager with UHaul in San Fran area. I did appreciate getting the $10 off but will not use this site again. Clerks did not even know what they were doing - it took me over 1/2 hr. to check this truck out and the reservation had been in for a week.

Cindy B. 
Évaluation :
1

I could not rent the truck do to overall computer problem and the guy at the desk didn't seem to care. Did not take my name or phone number. I still was charged. Will not rent again from you guys. Tammie Manson

Tammie M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua A. 
Évaluation :
5

Ummm free rental

Danyail S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
2

There was no body there and the gates was locked

Carl S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Chandler N. 
Évaluation :
2

The two reps we dealt with contradicted each other.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ynasia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Jack N. 
Évaluation :
3

Your technology for scanning drivers licenses does NOT work! Fix it! Or get rid of it. It's horrible. Took 5 x to get it done and even the. The guy had to do a work around.

Kimberly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dona D. 
Évaluation :
3

My frustration with this process was I made the reservation for everything for Coeur d'Alene (government way location) but when I got there, they had no record and sent me to the Appleway location. I then had to go to Spokane Valley to pick up the trailer. NONE of that had been communicated to me prior to pickup. I feel like UHaul could definitely do a better job of letting customers know when the products they ordered aren't available to be picked up at the location that they ordered them from. It was definitely a stressful situation due to time constraints.

Shawna D. 
Évaluation :
3

They often don't answer the phone

Robert N. 
Évaluation :
1

I was charged twice not sure how but having a hard time trying to get them to refund my card. My daughter had used her card info and when I went to pick up the uhaul they asked for a card again even though they had hers on file so I gave them mine and mine was charged as well. So for a one day rental for a trailer we were charged $54 total. :((((((

Raejean R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew L. 
Évaluation :
5

Very helpful and friendly.

JAMES C. 
Évaluation :
5

N.D.

Steven S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard L. L. 
Évaluation :
5

Return was quick & easy. Great service

Joan K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kristina K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bradley F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rob M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terresa L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IVA G. 
Évaluation :
3

The people at this site were very nice but the truck was not. The check engine light was on when I picked it up. I went back inside and asked, and was told "yes, it is just always on. We don't know what it is but there is not really a problem". The window crank down handle kept falling off in my hands. I think the people are nice just very, very busy.

Maryelizabeth S. 
Évaluation :
5

Excellent service à la clientèle. Very friendly and helpful personnel.

Clark N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth N. 
Évaluation :
5

Overall experience was excellent. Thanks!

ERIC C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry J. 
Évaluation :
5

Super helpful and knowledgeable. Thank you.

kellie C. 
Évaluation :
2

Truck was clean. Customer service was horrible. Then when brought to the managers attention, not one but twice he insinuated I was lying. Will never use their services again.

Gabriel M. 
Évaluation :
5

The trailer was clean however the ratchets were so rusted out they were barely inoperable. Since these ratchets and straps are the primary means for securing your vehicle on the trailer they should be regularly inspected and maintained. They obviously aren't. I was so nervous the ratchets would give way I had to stop about every hour to ensure they were still holding.

Bill W. 
Évaluation :
5

When I pick up the U-Haul in Bellingham I rented a dolly and some blankets and when I got to my house they were not there so you could have your people check to make sure everything is there thank you otherwise it was great

Pamela J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie V. 
Évaluation :
5

The six by 12 ramp trailer had a suprise..when I dropped the ramp at atv dealership we discovered the trailer had a reduced entrance size. I purchased an ATV with plow attached. The plow barely cleared the sides at the top of ramp by a couple of inches. It opens up to six ft once you cross that point....service it self was fantastic..

Norman S. 
Évaluation :
5

Excellent experience all the way around. Definitely recommend this business.

Jim D. 
Évaluation :
5

Loved renting from AZ rental there are very customer friendly. Merci.

Bill D. 
Évaluation :
5

On equipment well maintained question, there was a hole the size of a quarter in the roof of the trailer. Given the weather we had to drive through this would have been a problem if I had not put a sealing tape over the hole.

Tom H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wes C. 
Évaluation :
5

The staff was great

craig P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Angelica E. 
Évaluation :
5

A to Z rental staff were polite, kind, fast and efficient. I would definitely rent another uhaul trailer from this location even though i live on the south hill.

Brooke C. 
Évaluation :
5

Fast efficient and helpful.

RUBEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg R. 
Évaluation :
1

Called and asked if I could drop off the truck at a later date and the representative made it sound like extra days were free and didn't tell me anything about a charge. Once I dropped off and saw the charges i chose not to pay and have someone contact me to discuss the charges and instead I was randomly charged without consent and now I have no money

Susannah M. 
Évaluation :
3

The trailer had debris in it we had to clean it before we used it. There was black grease on the out side of one of the wheel wells that a child got into before we realized it was there and it was very messy

CAROLINE SUE P. 
Évaluation :
4

Thanks for being so helpful!

Audrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa M. 
Évaluation :
5

Love the hydraulic brakes on the trailer. Very smooth.

pat C. 
Évaluation :
5

nothing...went very smooth

MARK J. 
Évaluation :
5

They seemed a little confused that I was there to pick up 5 dozen moving blankets but once we sorted that out, they were very helpful and polite throughout the process.

Holly W. 
Évaluation :
5

Aside from the truck not being available and having to pay way more than I expected it was fine. I will not be renting from a secondary U-Haul site again.

GRANT ROY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia E. 
Évaluation :
5

Fast, friendly and courteous service.

Ron A. 
Évaluation :
5

Clean and convenient shop. Polite and helpful staff.

Stephen W. 
Évaluation :
3

My problem is not with the location but with UHaul itself. My experience was not pleasant. However that had nothing to do with this location.

MOLLY REBECCA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN JEAN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenny T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
1

When I picked up my U-HAUL TRUCK the scheduled drop off time was 6pm. The man that got me the truck and keys said nothing in regards to drop off/return Instuctions. So when I tried to return the truck at 6pm not only was the place closed but I had zero idea what to do with this truck. I followed the instructions online on how to return the truck. But there was NO WHERE to return the key Into a drop box. My only option was to leave the truck parked outside the business gates and hold on the key until they open In the morning. The man at the desk knew my drop off time. He obviously knew they would be closed and could have AT LEAST explained the after hours drop off instructions. I will NEVER do business with this establishment again. I'm very disappointed and frustrated with my experience.

Alisha W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LANCE P. 
Évaluation :
5

Website/mobile was built by 12 year olds.. Absolutely would not work.. Thankfully I could walk into A to Z and finish the transaction.

Jeff J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecka B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Edward C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Robert N. 
Évaluation :
5

Great staff

Shawn S. 
Évaluation :
5

There were bug marks all over the front of the truck. The people helping me were fantastic.

Ronald M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dewayne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milos N. 
Évaluation :
5

A to Z rentals is the place to go for a uhaul The ucity location here is horrible I called 4 times and no one would answer the phone bad Business there I'll never recommend anyone to that location Good job A to Z you guys rock.

jordan M. 
Évaluation :
5

I would never use UHAUL,but had no choice.A to Z did not have any of there units available.UHAUL screwed me and my reservation will never use UHAUL if other unit is available.Also have talked with other former UHAUL customers who are equally dissatisfied.Thankx,Jim Kappen

James K. 
Évaluation :
4

This location was great but my overall experience was terrible with uhaul. I reserved a truck more than a month in advance and then was called 2 days before my move to tell me they didnt have a truck available. When I asked why or what happened, I was told that the rep shouldn't have said one was available. What is the purpose of reservation and confirming if it's not actually reserved and why was it not realized before 2 days before pickup? Then when we tried to resolve it the 2nd rep didn't get all the information correct and I was emailed a different and wrong location. It did get resolved by the third rep but frustrated that I had to take all that time to make sure it was correct. Spokane Valley location was very nice and overall it worked out in the end. I will probably not use uhaul again though. A person need to feel confident that if something has been set up it is correct and not changed at the last minute.

Yvonne L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew L. 
Évaluation :
4

The cab of the truck had crumbs all over

carrie D. 
Évaluation :
5

The gentleman that took back the truck was extremely kind and helpful. He too, could not believe then way the vehicle looked inside.

Staci W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jean D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas B. 
Non les évaluations ont été soumises pour cet établissement.

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