Tamra called me the day I dropped off the U-haul, mentioned someone who is "disabled" man will be picking up the car tomorrow and that they will need the u-haul back. Of course I was still going to bring it back since I knew I had to return it Tuesday, August 30th. I brought it back and got an extra charge of $58 since I returned in hours after my official time to return it. The guy at the front desk here was pretty rude when I asked why we were getting an extra charge of $58. BUT NOWHERE on my contract says I'd get charge that much if I returned it late. The only thing I saw was "$14 for an extra day" yet I get charged $58? I returned it within store hours as well, so I couldn't have been charged the extra $20 fee for after hours. I spent over a $1000 here for my move and the lady on the phone (Tamra) couldn't have told me about this extra charge for "an extra day fee" for being hours late but she could tell me the man who is going to be renting it next is disabled?? Pretty unprofessional and unnecessary. Pretty sure that goes against Hipaa.Hannah A.
Customer Reviews for A To Z Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The location and gentlemen running the location was great. Having to fly from Seattle to Spokane to pick up a truck and drive it back was unacceptable. If i didnt need to move across the country in 2 days, I would have canceled.MARIE A.
Not friendly Looks like a dumpJulie C.
Lock was left on that facility hadn't checked, ended up having to drive back and I had to pay for those extra miles. Otherwise staff was friendly and helpfulKaterina M.
Le client n'a pas laissé de commentaire.Pete R.
Le client n'a pas laissé de commentaire.Joseph S.
Le client n'a pas laissé de commentaire.CELESTE S.
They gave me the crappiest truck. It had a cracked windshield and was beat up and dirty. During the drive across the country it blew a tire and was stuck sitting at a truck stop waiting for the repair guy.SHERRY H.
Le client n'a pas laissé de commentaire.Holly R.
Le client n'a pas laissé de commentaire.Vendalyn A.
They only had half the blankets I had ordered on my reservation. Then they stated in the contract more blankets then they have me and when I told them they had miscounted, they were unable to correct the number of blankets on the contract. Also, they were unable to print me my copy of the contract. The truck's windshield was covered in dry bugs. It was so bad and I had to go to the nearest had station to wash the windshield before I could use the truck. I was very disappointed in the pickup location and it was not the location I had chosen in my reservation which cost me more in Uber to get to.Jerry C.
Le client n'a pas laissé de commentaire.James D.
Person at register was rude and impatient, his whole attitude was very unpleasant and unprofessional. I will never go there again to pick up a vehicle.RICHARD CHARLES W.
Uhaul truck was clean and worked well.Ed B.
Le client n'a pas laissé de commentaire.David K.
Le client n'a pas laissé de commentaire.KARL S.
I walked in the counter person was not wearing a mask. There was snow and ice all over windows and the 10' truck that I had to clean off myself. I was moving out of the city and someone else was following behind my car and snow and ice was flying off the uhaul to my hit and but small chips in my windshield from the ice. The counter person said they weren't going to clean the snow off because there just a drop off center. Great customer service, NOTKim M.
I arranged to pick up the truck at 7:30 am using the mobile truck share. truck was locked and keys were not where the truckshare directions said they would be. after being on hold for a half hour I gave up and had to wait until 9 am for the uhaul location to open. they desk agent had the keys at the front desk. made me 2 hours late for a job.David Y.
Made it to my destination. Overall, disappointed with the maintenance of the vehicle. Multiple tires were significantly low. None of the additional items like mattress covers and boxes that I ordered were provided.Elliott P.
Le client n'a pas laissé de commentaire.Kylie N.
Get rid of a to Z Randall totally obviously they like personal grudges over any type of business with uhaul. That's what I would do this location was disrespectful not conducive to the you haul promise and totally no customer service whatsoever, I think they went as far as to call their 2nd location to mess with my rental which cause problems with the pick up and the drop off of the equipment all due to as I see it this a to Z rental location I know uhaul good company this is not a company that uhall should be dealing with if they're gonna treat their customers this way and represent uhaul in that fashion... Furthermore on the drop off of the equipment I had one of my friends drop it off this process should be a seamless 1 and easy give Them the keys and the truck They look it over and bill accordingly. A to Z rental refused to let my friend leaveAnd when he tried to they said take your equipment with you refused flat refused to take U hauls equipment on a return of equipment. So in short my mission now is to make sure this doesn't happen again to you all I see clearly the a to Z rental is the problem in this situation and is not somebody uhaul should be represented by because they have no interest in you halls best interest. Any questions regarding the situation and the poor customer service I received please contact me 509 Thank you very much for your time and patience sincerely, JgJustin G.
Friendly and prompt service. Would highly recommend.SAMANTHA V.
Interior cab floor was caked with mud. The internet instruction said to return the truck to an area that was closed and locked, and then said to return the key to a drop box that didn't exist. Had to call customer service and talk to two different people for almost 20 minutes before they told me to just leave the key in the ramp. Ridiculous.Jacob M.
Le client n'a pas laissé de commentaire.Jacqueline M.
No key drop! I had to drive another 25 minutes to drop off my key the next day. Why does Uhaul allow after hour drop off if there is nowhere to leave the key?!?Kyle B.
The man who checked us in was a bit curt. It was hot so maybe that is why. The rest is the of gentlemen we worked with were awesome and very friendly. We were charged for a dolly, but did not use one. I was even asked during checkout and confirmed we did not use one. I have a copy of the receipt and will call to get it squared away.Brianna T.
Le client n'a pas laissé de commentaire.Ronald L.
Le client n'a pas laissé de commentaire.DARYL T.
Le client n'a pas laissé de commentaire.Pat S.
Le client n'a pas laissé de commentaire.Sandra B.
Le client n'a pas laissé de commentaire.michael H.
Le client n'a pas laissé de commentaire.Isabella W.
No improvement necessary. Everything was timely and the customer service was excellent.Jim P.
i was told to drop the vehicle off at this location, when i went, they told me that i have to go to another location, when i reached the other location they said no turn back and go back to the original location you are suppose to, they drove me nuts. I'm not renting from you again. wasted my time! not acceptable and very upset.Haitham D.
Have the truck prepped Have the truck clean U haul system down Get my address correct Call center rude she said return truck or make a note U had no inventory It had long hair from an animal Dash board sticky dirty Dead bugs Strong Cigarette odor Windows dirty Needs new windshield wipers Gas tank less than halfSONIA H.
Le client n'a pas laissé de commentaire.steve T.
Le client n'a pas laissé de commentaire.Kerri O.
Equipment was rented in unacceptable condition. I tow strap was torn almost completely through. The replacement parts were not available at the location so I was told to drive to another uhaul location to be repaired. The entire rental pickup process, with replacment of the broken tie-down took well over 2 hours. Will not use A-Z rentals for anything in the future and would not recommend this company to anyone.jesse D.
This is a contractor of U-haul. Not sure why I couldn't have dropped off at the u-haul store near by.BROOK L.
Le client n'a pas laissé de commentaire.mike C.
Le client n'a pas laissé de commentaire.LIA B.
Le client n'a pas laissé de commentaire.Jasmine B.
Great experience the last couple weeks I have rented a uhaul.Elaine J.
Le client n'a pas laissé de commentaire.CAMERON G.
great customer service. easy experience.JASON W.
Le client n'a pas laissé de commentaire.Mike S.
Le client n'a pas laissé de commentaire.Sherry G.
Terrible Customer Service. Didnt have my reservation when I arrived. When I called a couple of weeks later to get an explanation on why my Visa card was charged an additional $32,77 they were no help and just keep saying they didnt know anything. I wont ever use A to Z again.david J.
Not rent out the truck that was reserved for me to someone else.Erin P.
Le client n'a pas laissé de commentaire.Mike M.
Le client n'a pas laissé de commentaire.Paul J.
Good experience overall. Check-in and check-out went flawless, customer service was very professional. Merci.TAEIL Y.
Le client n'a pas laissé de commentaire.Lucas G.
Le client n'a pas laissé de commentaire.GEOFFREY J.
The challenge here was simply that with the one person on the phone and counter service, it was a bit of a wait while that person addressed customer concerns about rental equipment (not U-haul equipment) over the phone. Everything did work out.SUSAN M.
I dropped the truck off at 7 am because I got in a day later than I wanted because of the issues with the truck and having to pick up the trailer. The timeline was fine but the place didn't open until 7:30am. I kept the keys until I got back because I had to rush my friend back 4 hours to the city she flew out of to help me. I called to tell the representative I would be there the next morning. He told me the auto transport was gone. He was very rude. I called u haul and they called him and called me back telling me he had the trailer. He was mad I parked it and left. Then this morning I was at uhaul for an hour because they wanted me to pay extra fees for mileage when it was hauls fault because I had to go to Oakland in it. If it was just one of these issues I could understand but all of these made it the worst service I have ever had anywhere, and that is not an exaggeration.JEREMY L P.
Le client n'a pas laissé de commentaire.BILL C.
I had a difficult time trying to rent The truck. When they first pulled me up on the system, they stated that I had to pay for the truck when it was already prepaid. Then they did not do a walk around the truck with us nor did they give us a brochure with the safe move information. They wouldn't give me the keys till I signed the contract and once I did, they stated I had to go find the truck that was on the contract. Then I noticed that what it stated on Tue contract for the gas amount was not what was showing on the gas gauge. Then we saw that the truck was dirty and never cleaned. I had to call U-Haul customer service to make a complaint. Its all in the notes of my contract. I will not rent from A to Z Rental again or U-Haul at that location.ANDREW G.
This was the location on my contract. The person serving me told me to take it to another location, over 5 miles away. He told me he did not have any room on his lot for this tiny 4x8 trailer, and he made more money renting his own equipment out. Instead of stooping to his level, and unhitching right there, I called Uhaul customer service. After about 5 min, I was told he would accept the trailer. Thank you to Uhaul customer service. If I ever need to rent a piece of equipment it will not be from the drop-off company.GABRIEL O.
The truck was dirty inside and out. The gas was less than half full and I had to restore it to the same level or pay extra to fill it more. The tank should be topped off before every rental so the client can use the truck as much as needed, then fill it up just before bringing it back. The office was equally unimpressive, the computers didn't work right and the credit card reader wouldn't work. I felt like I was renting from a dump, but still paying full price, in fact, much more than full price, as there are so many hidden/added on charges. They advertise $29.99, but it's really closer to $79,99 on average. Won't rent there again!RODNEY S.
Le client n'a pas laissé de commentaire.MOLLY P.
Le client n'a pas laissé de commentaire.JODI W.
Le client n'a pas laissé de commentaire.CORY R.
Le client n'a pas laissé de commentaire.YI S.
Le client n'a pas laissé de commentaire.KIMBERLY M.
Le client n'a pas laissé de commentaire.BRADLEY D.
All good w the exception of the fact that they couldn't credit me for the missed dolly. They should have someone look at their bathroom as well. Disgusting and no papertowels. The toilet paper roll was on a table in the bathroom. Bathroom was in need of significant repair/attention.DARIN C.
The staff wasn't very friendly. They didn't seem very happy to be at work and honestly, I wouldn't either. The place seemed like a dive!RUSSELL R.
There weren't any dolly carts available and the fuel level was overstated.CHARLES C.
they processed the charge for the UHaul rental but could offer no clear explanation as to why I had to process the truck and the paperwork there. They seem to think it was rather amusing.NANCY D.
I've rented many times from A to Z, always good.KEVIN G.
Le client n'a pas laissé de commentaire.MARK T.
I don't think that yes/no are very useful answers on this survey. For example, the staff was helpful enough, but I had to call the Gresham location and get my reservation number etc instead of them, so that they didn't send me to another U-Haul to return, even though the trailer was already unhooked from my car.LAURIE V.
Put some heat in the place, the guy was freezing.JIM M.
They weren't aware of the drop-off arrangement and staff was not U-haul knowledgeable.NICHOLAS H.
no one ever called and told me that the place I reserved for truck pick up was not where the truck would be. that place was over 10 miles away in another town. What an Inconvience that proved to be. When I finally found the truck, the Windshield was so dirty that it was tough to make it to the nearest fuel station to get them washed. Fortunatly everything else went fine. No other problems.Paul F.
Excellent service! Truck was in perfect condition. I have rented in the past and was not very satisfied. Equipment was in very poor condition. It is nice to see you have improved your standards. Will definately be back again.RICHARD B.
Le client n'a pas laissé de commentaire.Karalee G.
Le client n'a pas laissé de commentaire.EDGAR H.
The trucks are advertised to have a smooth ride. The truck I rented was very difficult to drive due to forward jerky movements. Fortunately I only had a 34 mile round trip, because it was very stressful. The truck came from Arizona so I can't blame the location, but U Haul should not have this truck in its inventory unless it is overhauled.Cleo A.
Le client n'a pas laissé de commentaire.JEREMY C.
A to Z Rental did not have the 60 furniture pads or the dolly that I ordered on line to rent. It took an additional hour to get 60 pads from another location. A to Z rentals also did not have any of the information I had entered on-line to pre-register. The cargo area of the truck had not been swept out before our use. A to Z rental did not have us do an inspection before we left.CLEO M.
They were able to fill a need for another places damaged equipment on a moments notice!ANDREW A.
Le client n'a pas laissé de commentaire.Brandon W.
I got an older trailer - Lots of dents! One tire was a little light on the tread and a little low on air.Scott D.
Service was prompt and friendly. They did not seem to have access to the order I made online, though ... the truck was available on time, but no dollies or blankets as I requested.Benjamin A.
The truck was ready and clean, the auto transport brake lights did not work properly. Replacing the AT delayed our departure significantly. A working AT should have been ready for my rental.CHRIS M.
Very helpful employeesRandy S.
Le client n'a pas laissé de commentaire.jeremy O.
Le client n'a pas laissé de commentaire.CHARLES M.
Le client n'a pas laissé de commentaire.Kyle G.
Le client n'a pas laissé de commentaire.Tarnell B.
Le client n'a pas laissé de commentaire.ROCKY B.
Le client n'a pas laissé de commentaire.PATRICK M.
He couldn't pull up my info on two of his computers.......he had to call for assistance.PATRICK M.
They did not have the blankets I had reserved when I arrived. I had to drive to another Uhaul location to pick them up. Thus costing me mileage.John C.
I always love renting from this location.Kimberly M.
I was not told it would cost more to drop the truck off at a different A-Z Rental than where I picked it up. Also the attendant that helped us when we picked the truck up wrote the gas amount down wrong. There was 3/8 of a tank and he said there was 1/2 a tank of gas. The truck only got 3 miles to the gallon and THEN we had to pay for gas that wasn't even in the tank when we picked it up.EILEEN C.
less per milearmando M.
Le client n'a pas laissé de commentaire.Shannon H.