Customer Reviews for A To Z Rentals
(U-Haul Neighborhood Dealer)

917 évaluations

1413 E Francis Ave   Spokane, WA 99208
(Perry)

(509) 489-0267

Heures d’ouverture

  • Mon-Sat: 7:30 am–5 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(509) 489-0267

1413 E Francis Ave
Spokane, WA 99208
(Perry)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 7:30 am–5 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The men working were so nice and had great customer service.

Angela S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

april c 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew E 
Évaluation :
5

Staff was great. Keep doing what you're doing!

Elaine W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Y n 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKY O 
Évaluation :
5

Easy drop off, lots of room to park.

Sunni A 
Évaluation :
5

Great customer Service and vehicle condition.

NICHOLAS R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danitra P 
Évaluation :
3

I usually don't do reviews but this rental experience is the worst I've ever had. Customer service was fine . Kind and polite. The truck however was filthy. The back smelled of rotten meat or a fridge was left in there unplugged for weeks. The cab had the smell of wet dog and cat urine. My wife almost lost her lunch when she opened the door to let me out of the cab. I drove 40 miles in 30 degree weather with both windows down and no heat due to the smell in the vents. Please for the love of god wash your trucks!!!!

Jaime P 
Évaluation :
5

This location should have 24 hour rental. Like using a combination lock on back door of truck. And when you do 24 hours they send you a combination of the lock.

Ricky O 
Évaluation :
5

Very helpful!

Joseph E 
Évaluation :
5

Customer service was fast and friendly. I will return for my next rental

Kenneth J 
Évaluation :
1

Headlights were not effective. Headlight lenses were not properly maintained. I only felt safe driving a max of 50 mph as I could not see far, even with high beams on! I lost many hours on my trip. Pick-up location refused to secure my vehicle to the auto transport. I had to complete myself with zero experience. One of the ratchets on the tire straps was broken. It would consistently loosen after only 30-60 mins of driving. I had to stop every hour or so over a 16-hour trip to re-install. I had an extremely poor experience with my truck.

Stephen K 
Évaluation :
5

The folks t the E Francis location are awesome. I have worked with them for over 20 years.

Dave M 
Évaluation :
5

I have never been dissapointed with equipment or service at the E Francis location. I have rented numerous times in the last month + for a lengthy in town move and cleaning out of my moms estate. John is the Assistant Mgr and is always pleasant, helpful and professional. He goes the extra mile to make it a great experience. I'll go back for any moving needs, and also any rental needs...and they have propane too! A to Z rental/ E Francis Uhaul for life!! And fyi, try to avoid the online Uhaul booking system, it's problematic to say the least. Reserve directly. Thanks John!!

margaret p 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T 
Évaluation :
5

Great experience, staff was very knowledgeable and helpful, truck was clean and ready to go. Thank you will be back.

mick C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derek D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L 
Évaluation :
1

I did not rent a u-haul.

CRAIG D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas W 
Évaluation :
5

Easiest uhaul rental I've ever had. My only trouble was checking in with my phone regarding the location services.

Monica W 
Évaluation :
5

Thank you! Very easy and helpful

Cena B 
Évaluation :
5

The process was super easy.

Raay B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BARBARA S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael I 
Évaluation :
5

Vehicle seems to need an alignment. It wiggled a bit as I drove it 30 miles.

Mike I 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tarrel c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omar K 
Évaluation :
5

The local A-Z has been awesome. I am so glad they have U-Haul there. It's 1 stop for everything!

LEEANN D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEEANN D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina F 
Évaluation :
5

Fantastic customer service as always!

Zachary M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie A 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Virginia S 
Évaluation :
5

Everyone was very friendly & professional. They were so patient with my hectic & stressful situation. I couldn't have asked for a better company itself to work with. Merci encore.

Shawna N 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dennis V 
Évaluation :
5

Was called from another location to drop it off and they said they would credit me $50 to do that. I called the original location to tell them and they said no I had to bring it to the original location. The gas marker when I got it said just under 5/8 and I brought it back just over between 1/2 and 5/8 they said 1/2. They were wrong $28 charge for maybe 1 gallon. Bad experience on drop off end. Would never go there again.

ken L 
Évaluation :
3

Call to update to customer where and when to pick up. I reserved at the n division store for 7am but had to pick up at a to z at 730 am

Nicholas K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia S 
Évaluation :
5

My greatest wish is that trucks be dispatched with a FULL tank of fuel and brought back with a full tank. It is extremely difficult to measure any lesser amount using the gage.

Ronald W 
Évaluation :
1

Great customer care service online . Horrible that I was charged an extra day! I was an hour late and charged an extra day? William Kearney even sent me a message! Hurray. Thanks again Willy for making a good experience horrible. Kindly kiss it.

Michael L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

osazee t 
Évaluation :
5

Quick and easy check in.

Carey C 
Évaluation :
5

These guys are great to work with and so timely when you return equipment. Merci!

Steven D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nonie N 
Évaluation :
2

This location was not prepared for fitting the trailor to my car. I came in with a hitch ball that was too big and I didn't have an adapter for a four prong to seven prong plug. I had to go find these items elsewhere and come back.

Chris W 
Évaluation :
4

U-haul was at 1/2 fuel tank upon receipt.

Zachary D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL N 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Milly T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul G 
Évaluation :
5

I am very impressed with UHAUL.

Michael D 
Évaluation :
5

The yard help is the best!!

Shane R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lesa D 
Évaluation :
4

The truck functioned fine, but it smelled like cat urine. It was very strong in the cargo part of the truck, and permeated the cab. It was very intense, and quite foul smelling.

Kaci C 
Évaluation :
5

I always use A to Z!

CHRISTOPHER J 
Évaluation :
5

The yard guys deserve a fist bump on pick up and delivery!!

Shane R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica H 
Évaluation :
4

The truck we reserved was not available. It was not available at the Place we reserved it. We were not informed of this and he had to scramble all over town to find a truck that was not the size that we wanted. Overall it was a horrible experience. I would not recommend U-Haul to anybody.

Paul M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd L 
Évaluation :
2

The truck was dirty. The interior of the cab was dirty, the windshield was so covered in dead bugs could barely see through it and the back of the truck was unclean. When I showed up to pick it up, the back was open and there was a broom, no moving blankets,no hand truck just a bunch of dirt. I took the broom in to the attendant and told him about it and he just looked at me like he didn't understand English. Made sure to take plenty of photos of the damage to the truck that wasn't marked.

Charles B 
Évaluation :
5

Fast in out service

Roger M 
Évaluation :
2

The truck had zero gas when we arrived for pick up, and the entire time me and my friend were in the car, we couldn't breath. There is SOMETHING in there that actively aggravated my asthma.

Hailey R 
Évaluation :
4

We were told to load our heaviest items over the axles and that almost killed my vehicle going through passes, and then we had no running lights so we couldn't drive early in the morning or at night after we got pulled over for no running lights. We traveled across the country in heat and wanted to be able to drive early or night.

Ryan O 
Évaluation :
5

Trailer gate locking pin needs adjustment.

Patrick G 
Évaluation :
5

Not a thing.

Marni W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH B 
Évaluation :
5

The online reservation was very easy and saved so much time. The truck ran really well and was much cleaner then other places.

Victoria T 
Évaluation :
1

The truck was filthy and contained personal items from the previous customers like a vape pen. It was also a 15' truck when I had reserved a 10' truck, which was a huge issue because we couldn't fit the 15' truck in our final destination to unload the moving items. Bottom line, it was not the equipment I had reserved, cost me about $40 more on gas because of poorer mileage in the larger truck, and was too big to reach my final destination where I needed to unload my belongings.

Britt H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff I 
Évaluation :
5

It was the easiest U- haul rental I have ever had. Easy pickup, easy drop off.

Kevin O 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIM C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie K 
Évaluation :
5

Super fast service!

MARCY R 
Évaluation :
3

The reservation process could be better. The original pick up location didn't have the truck I reserved and another was 35 miles away. It was moved and then had to be moved again because the second location had no vehicle there when I arrived. It was quite inconvenient because I traveled to the location by bus.

Stan b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M 
Évaluation :
2

Have moving blankets like I reserved. Also inside of truck was super dirty and the passenger rear tire pressure was at 20 psi when I got home

Jarred T 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary O 
Évaluation :
5

Your company was very easy to work with and answered all of my questions and made some great suggestions. I will certainly come to you again and recommend you. My clients brought the truck back and I just wanted to see if you could possibly email me the receipt showing payment on my bank card. My email is: Halgreene@windermere.com

HAL G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wesli c 
Évaluation :
5

Great customer service!! Made the whole transaction seamless & worry-free!! Highly recommend A-Z

Heather S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry L 
Évaluation :
1

Limited selection of equipment. Staff instructions for return and rental were, "return wherever you want; truck's out there, and we don't have the moving blankets you requested." Would have been helpful to have a bit more interaction with me. For example, "call this number upon arriving and download this app, etc."

GERALD M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES L 
Évaluation :
3

I dropped my vehicle off after hours.

LAURA S 
Évaluation :
5

Why does Tacoma Uhaul charge $3000 for the same 26' foot truck that costs $700 in Spokane. Sounds like greed to me. Thanks to Spokane I saved over $200 on the rental.

Gene S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUANITA K 
Évaluation :
5

I had to pick up the truck on Saturday because they are closed on Sunday. I used the truck on Sunday and returned it Monday morning I should have not been charged for 2 days, just because they are closed Sunday.

paul G 
Évaluation :
4

The fuel level was not recorded correctly. There were trash items left in the cab of the vehicle.

Christopher K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew W 
Évaluation :
5

Everything was great.

Makar S 
Non les évaluations ont été soumises pour cet établissement.

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