Customer Reviews for A1 Mini Storage of Rex
(U-Haul Neighborhood Dealer)

582 évaluations

6435 Hwy 42   Rex, GA 30273

(770) 506-9288

Heures d'ouverture de l'établissement

  • Lun - mar : 9h am à 5h30 pm
  • Mer : 9h am à 2h pm
  • Jeu - sam : 9h am à 5h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(770) 506-9288

6435 Hwy 42
Rex, GA 30273

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - mar : 9h am à 5h30 pm
  • Mer : 9h am à 2h pm
  • Jeu - sam : 9h am à 5h30 pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Very professional

Deborah J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
5

May sure info from main transfers to the branches.

Wayne H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARVIN D. 
Évaluation :
5

I would not recommend Uhaul to no one, I reserved my rental 2months in advance. You guys changed my location. I called to confirm the location and they said they wouldn't be able to see my reservation until the day of pickup. I called several times to confirm my rental and was told it will be available the day of my reservation. The day of my reservation I received a call stating my Uhaul will not be available until 5:30pm my event time was 5pm. You guys sent me to another location and when I got to the new location they said they didn't have any UHAUL trucks. I was on the phone forever trying to get help. Finally, the lady found a truck at the mini storage location. The rep at the mini storage was very nice & helpful but Uhaul sucks. I returned my truck to the location it said on the website which was the wrong location. I called customer service and Teresa was very rude and nasty. She kept saying the return location is on my contract which it was not… it only showed that I picked it up there. I based the return on what you guys had on my account. I ended up being late because of that and you guys charged me $27 . I hate Uhaul and will be use you guys again. I will never recommend you guys to anyone. This has been the worst experience ever. The lady (not Teresa) claim she was going to give me a $50 reservation credit and of course I didn't get it.

Stacy O. 
Évaluation :
5

The team member was professional and polite gave us the information we needed provide us with insurance and contract for vehicle. We got the vehicle got our job done and returned it by 1:30 pm at convenience of key drop. The contract was adjusted for the fewer miles we drove and a final receipt was emailed to Me thanks for a pleasant no hassle experience

DONALD L. 
Évaluation :
4

I do believe they may need to work on their customer service. I dropped off vehicle and trailer. But I was also told I have to park trailer in its proper parking spot and the vehicle as well. And if I couldn't do that then I had to go to another location. Very poor service. I should been able to drop off and not have to do that.

Jose Y. 
Évaluation :
1

Arrived to someone's residence..very dark and uninviting feeling..other uhaul trailer and a truck was on-site so I figured I was in the right drop location...a female begins yelling down from the patio to separate trailer and truck..I told her I didn't put it together and wasn't sure how to separate the unit..she said if I couldn't I'd have to drop it at a different location and went inside..10 minutes later a guy showed up and helped me..apparently he lived there too and said she knew exactly how to break down the unit, he works for her.

Tanea C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEVILLE S. 
Évaluation :
1

Mileage and gas was listed wrong on paper work, key to truck wasn't available per mobile instructions. No one was available in the office to assist which caused me to have to push back my reservation and delayed my move, this was the worst experience ever, I will say the uhaul manger did help as much as possible.

LaVisa J. 
Évaluation :
1

Give someone a truck that doesn't have mechanical issues try to help the customer just don't make a sell and try to get ppl out of the door care about they're travel do your best to make sure it's not the company or your fault we don't make it safe and sound.

cortney H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy F. 
Évaluation :
1

Too expensive and the person at the pick up place had no idea how to do the transaction.

Charity Y. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ravis B. 
Évaluation :
5

Nothing. I had a great experience. The representative was very helpful and knowledgeable. Best experience I've using a U-Haul hands down.

Brian H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharrod B. 
Évaluation :
4

Wasn't pleased with the uhaul I received this weekend. This location is usually great, but this time, the back of the uhaul was torn up, there was an old tire and jack still in the back, and the service and tire pressure lights were on! I had to sweep out the uhaul before I could place my belongings!

BREANNA W. 
Évaluation :
3

The online check in wasn't working well for us. We kept getting referred back to it. Finally someone came out and helped us. This online thing is a huge inconvenience and Uhaul makes it much harder them before

Christopher W. 
Évaluation :
1

They tried to bill me twice and tried to say I did not put enough gas back in the truck.

Terry R. 
Évaluation :
4

Where is my receipt What was I charged again for? This truck ate up gas and cost me $180 . i want an explation

Shameeka D. 
Évaluation :
5

The young lady at the site was very helpful and gave me great confidence that I too can drive this 26ft if I know how to drive a car and I did just that. Merci

phyllis S. 
Évaluation :
5

nothing

Morgan O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith H. 
Évaluation :
1

Clean the trucks. When I picked up the truck it was on E with the has light on. I inside was filthy. The transmission is going out, the truck stayed in the same gear the whole time. I was a nervous wreck on the road thinking that the truck would turn off. This was absolutely unexceptionable and I will never rent from this location again

Monica S. 
Évaluation :
5

Outstanding customer service!!! Very knowledgeable and helpful!!! The lady who help me was attentive to my needs of what I was trying to do and move with great urgency. Will definitely use them on my next move soon!!! A-1 service!!!!

KEITH W. 
Évaluation :
3

Staff provided excellent customer service.

alecia C. 
Évaluation :
5

Everything was great!

Alicia M. 
Évaluation :
3

Better way to pick up... took me more then an hour to complete my order due to self check out ..phone check-out malfunction dear thank you for your time

Khadir H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TANEISHA L. 
Évaluation :
1

Nothing.

MICHAEL M. 
Évaluation :
4

The staff was very friendly and helpful, but the truck was dirty and the engine sounded bad.

Aaron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramona W. 
Évaluation :
5

The lady at the desk was very helpful and very patient. Very pleasant indeed. My pickup was worry-free, and drop off outside of business hours using the app was really easy. I always use UHaul, and will use again.

DIONE N. 
Évaluation :
5

The lady inside helped out a lot even with it being a mobile pickup and drop-off. She went out her way to make sure everything was OK from truck to lockbox

Eric W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl lee D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEMIKA T. 
Évaluation :
5

Great job!

ALISON D. 
Évaluation :
5

Aucun

Connie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond K. 
Évaluation :
4

Lubricants needed on tire strap ratchets and running lamp out.

DOUGLAS J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Desiree M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMONIQUE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAUN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA C. 
Évaluation :
5

Remain consistent and continue to communicate well.

ERIC F. 
Évaluation :
3

Vehicle needs to be washed and cleaned out for the next customer

Marie H. 
Évaluation :
2

Opening time, the representative was helpful.

Robert S. 
Évaluation :
1

There should be better notification if a mobile pick up has to change. I had a reservation for 7:00 am and it was not ready. I had to wait until 9:00 am for someone to arrive. Afterwards, the key was the incorrect key in the key box. This threw off my whole schedule and I ended up losing money. I was not pleased with this situation at all.

Kassidy M. 
Évaluation :
2

Check the vehicles, do not give away vehicles that have been reserved

Lonnie B. 
Évaluation :
5

Everything was great I got in got out brought the truck back with no problems

ZORANDE D. 
Évaluation :
5

Good experience, would have been better if the equipment was where I reserved it from.

ADEN B. 
Évaluation :
4

The truck smelled old and needs some air freshener.

CHANEL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cleon A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SONYA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAINA G. 
Évaluation :
3

Wasn't told about check in afterhours. So after dropping key in dropbox wasn't able to finish check in...

kenneth G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane M. 
Évaluation :
5

polite and courteous. observed covid 19 guidelines, helpful and knowledgeable.

ALI S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ROBERT O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raymon B. 
Évaluation :
5

Seriously, the manager and her team at A 1 Mini Storage Rex continue to provide outstanding truck rental customer service! Moving (already stressful and overwhelming) was again put at ease by their attention to details (equipment I needed was in great condition and all there, willingness to answer questions and concerns/clarifying procedures throughout the rental process, provided additional available options) in a professional, pleasant, and personable manner. All truck rental locations should follow their lead!

Bryant T. 
Évaluation :
5

Continue having professional, friendly, and attentive, team members like the on-site manager at A 1 Mini Storage of Rex.

Bryant T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex R. 
Évaluation :
5

Nothing. Rep was great!!!

John S. 
Évaluation :
1

I waited about 30 minutes for the Rental Person to arrive. I had requested 2 dozen furniture blankets, none were available. I had to travel 20 miles to another full service Uhaul location to get pads losing additional time. Truck was dirty inside, had to stop at Walmart to get window cleaner and towels to be able to see our of windshield clearly, there was rain/snow part of the way back, windshield wipers were in dire need of replacement, streaking and not keeping the windshield clear, a real safety hazard!

James S. 
Évaluation :
5

Rep was very patient and understanding. Customer service was excellent!

SHIRONDA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

I had an issue with the pick up date which was my error. When I called the location I spoke with Angelica. She made sure that my issue was resolved in a seamless and professional manner. Angelica was wonderful in assisting me and was extremely helpful when I arrived to pick up the equipment. Thank you Angelica and thank you U-Haul!

michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

don E. 
Évaluation :
5

My experience was good. Staff was very helpful.

Antoine F. 
Évaluation :
1

They charged me for the gas that wasn't in there, when I got it the fuel level was o. empty so I had to put gas across from the location. No breaks I almost had an accident.

Lawrence G. 
Évaluation :
5

Great customer service. Very helpful and friendly.

Dana G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kayla A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Idra P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIDGETT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emory M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bridget S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tasha W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERMAINE A. 
Évaluation :
1

Over charged but wasn't offered any help.

Joshua D. 
Évaluation :
3

Have everything we pay for ready with the uhaul as promised. Upgrade your uhauls, I had to drive with the driver seat window down to push the driver side rear mirror up from facing the ground! Make it clear how much additional the gas will be if not returned where it was when picked up.

Janetta E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frederick M. 
Évaluation :
5

Nothing the whole visit was great.

Drakeo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell E. 
Évaluation :
5

Excellent customer service. The young lady helped me with everything and I was so grateful!

dnisa J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

everton A. 
Évaluation :
5

This location had excellent customer service, easy and fast process, very helpful. There is nothing that needs to be changed. Merci!

nakia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREKA W. 
Non les évaluations ont été soumises pour cet établissement.

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  • Icône de camion de déménagement
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