The proprietor of this business tried to charge me for insurance (and perhaps more) that I did not need when I arrived (I realized this when the online estimate of the total bill was nearly 100 $less than the amount the proprietor attempted to charge me). This was corrected after I pointed it out to the proprietor. Also the proprietor connected the U-Haul trailer to our pickup truck. He set the electrical cable and chains so loose that they often dragged on the ground. We were concerned about the electrical cable and secured it on the trailer tongue so it didn't drag. I wasn't sure about the chains so we left them as they were. When we returned the trailer, the agent told us that the chains were indeed set too loose.Kevin O.
Customer Reviews for A1 Recovery & Towing
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Laramie, WY 82070
(I-80 exit 313 Behind Chuckwagon)
Services dans cet établissement :
- Lun - ven : 9h am à 5h pm
- Sam - dim : 9h am à 12h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Chris F.
Made a reservation over the phone and the equipment was available, and the Rep, as promised, actually opened early so we could get on the road before a big storm. The trailer was clean and well maintained. The Reps were organized, efficient and very thorough in attaching the trailer to my vehicle. Very much appreciate the customer service and their attention to detail.Katharine T.
Le client n'a pas laissé de commentaire.Chris F.
Called 4 times over the course of 3 days and never received a response or call back.Zachary H.
Le client n'a pas laissé de commentaire.Austin P.
Dealer was arrogant and rude. Made negative personal comments and laughed at an acceptable change in equipment set-up. Very unhappy with this exchange.Alexander M.
He was so kind and helpful backing my trailer into the spot for me due to me being so tired and nervous in my new town. Cannot be grateful enoughEmily C.
Got great information on where to get necessary towing supplies at a good price. The pick-up process was smooth and easyChristher B.
Le client n'a pas laissé de commentaire.Greg H.
Le client n'a pas laissé de commentaire.William W.
Le client n'a pas laissé de commentaire.MARTIN O.
Le client n'a pas laissé de commentaire.A1 R.
Very nice people easy access but the office area is a mess.JENNIFER M.
Very helpful and flexible in helping me with changes.Osea N.
Le client n'a pas laissé de commentaire.Joseph C.
Le client n'a pas laissé de commentaire.Leon R.
Amazingly helpful and friendly customer service! Really felt confident in the uhual brand!Jeff C.
Fast and friendly.Nora J.
When the owner at A! Recovery found out the vehicle had a dead battery, he went out of his way to come to my location, take me to mechanics and install an brand new battery on the spot! I highly recommend A1 for their commitment to the customer. Merci.Eric N.
The service from A-1 was very good. Helpful and friendly.Gerry B.
Le client n'a pas laissé de commentaire.Russell T.
Le client n'a pas laissé de commentaire.Cheryl R.
Le client n'a pas laissé de commentaire.Monty C.
Will probably always go to A1 if I need UHaul stuff.Tarsha S.
Le client n'a pas laissé de commentaire.Lowell Kent S.
Le client n'a pas laissé de commentaire.Cerise M.
Le client n'a pas laissé de commentaire.Joel C.
Truck dirty, melted chocolate in chubby hole on dash. Trailer had a low tire, had to keep putting air in it. Ordered 2 packs of furniture blankets, they had zero. Asked how to strap the car down on the trailer and he acted like it was a big inconvenience for him to do so.Timothy E.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.Jennifer M.
Le client n'a pas laissé de commentaire.Donald Wayne P.
It took a while for a representative to pick up the phone, but after I got connected I was taken care of in short order. Everything was ready when I got to the pick up location.Gilbert W.
Let customer know store closes for lunch. Had to drive from another town to get the truck we ordered from our town approx 45 mikes away. Ordered for 9am pick up couldn't pick up until after 11:30 then had to wait until 1pm to get truck. So travel plans had to be changedBenjamin S.
Dropped off at 4:45, must have gotten called out, as no one was on-premises.john O.
Le client n'a pas laissé de commentaire.Sabine B.
Staff are alway very helpful.Martin B.
Great location to drop off. Very helpful staffCHRISTOPHER T.
Very friendly and very helpful.lance C.
Le client n'a pas laissé de commentaire.Ricky S.
Le client n'a pas laissé de commentaire.Cindy P.
The people at the location were great. The online experience was poor. Between the account dropping my reservation association and overall poor communication from the automated systems, the experience was stressful and undesirable. I used the website and app to manage my reservation and had to call the customer service hotline on the morning of my reservation because my reservation was not available. They told me I didn't have a reservation at first. Then they cross-searched my reservation number with my other information and found I did have a reservation but it was unavailable. They told me I was out of luck and would have to wait until later in the day to get my reservation. I wish I would have done my business in person. I regret using Uhaul's online service.Benjamin M.
Le client n'a pas laissé de commentaire.Ryan E.
Le client n'a pas laissé de commentaire.Kim D.
Le client n'a pas laissé de commentaire.Debbie J.
Shane is always on time. The truck gas tank was full and the equipment was in perfect condition.Martin B.
Le client n'a pas laissé de commentaire.Brooke B.
Le client n'a pas laissé de commentaire.jan N.
Le client n'a pas laissé de commentaire.KIMBER LYNN W.
Le client n'a pas laissé de commentaire.JOHN J.
Very helpful. Staff saved me about 20 minutes as they were right there when I arrived with the truck. Took 60 seconds to return it.Martin B.
A brake light was not working on the trailer, and the employee working there wanted to blame my vehicle and cancel my reservation instead of investigating the problem. We are knowledgeable about trailer lights, and tried to help him fix the light because the wires were disconnected for the trailer light. The employee was rude to us during this. This location is small and run down, not inviting at all.Marilee G.
Le client n'a pas laissé de commentaire.Randall W.
THe early check in that came in the email is useless, a lot of what I had already put in for early check in, had to be put in when we went to pick it up. seems like if you are going to have that the same info shouldn't have to be put in by the people we are picking it up from.Mote D.
Fast and competent service, thank you.Thomas P.
Le client n'a pas laissé de commentaire.MATTHEW E.
Employee not wearing a mask.Weston P.
Le client n'a pas laissé de commentaire.Martin B.
Le client n'a pas laissé de commentaire.Dwight B.
Le client n'a pas laissé de commentaire.RONALD J.
Nothing at this point.Ronald L.
Le client n'a pas laissé de commentaire.JACOB J.
Shane was very professional & made the whole process enjoyable!Jeff C.
Le client n'a pas laissé de commentaire.Kimberly K.
Maybe have some specific information on where to park as the parking area is fairly largeJake H.
Le client n'a pas laissé de commentaire.JAMES B.
I used the app to return, not by want but based on the fear that if I didn't it wouldn't be recognized as returned, see the previous comment regarding disdain for the app. The people at this location were nice, the app is shit.Katherine J.
Other than internet problems, everything went well. Great staff.Mike N.
Sucks that we had to pick up a trailer in a different town and that the new location didn't have furniture pads. New location of pick up did a good job of getting us hooked up to our vehicle.Jon G.
Le client n'a pas laissé de commentaire.Martin B.
Le client n'a pas laissé de commentaire.Larry D.
Le client n'a pas laissé de commentaire.Stephen E.
Truck was not clean. Windsheild and front were covered in bugs. Had to stop at a gas station to clean the window to see. Resevered 10 blankets but there were none avaiable. This location is also a tow truck company. It is a RAT HOLE!Andy C.
We returned the uhaul on time. We were erroneously charged for a late drop off. We were not accurately charged for the actual mileage that we drove. We were charged for more mileage! On and on and on! Miserable experience! Overcharged!Dianna S.
Le client n'a pas laissé de commentaire.Karen C.
Le client n'a pas laissé de commentaire.Jacob W.
The â€œ50 $service feeâ€ for parking anywhere near the other slew of vehicles is ridiculous. Create an area away from other vehicles to park U-Hauls if you want to be greedy little piggies.Torin P.
Le client n'a pas laissé de commentaire.ty B.
Le client n'a pas laissé de commentaire.Margaret G.
The representative was rude, stupid and useless.Dermot T.
Le client n'a pas laissé de commentaire.Cody H.
Not a convenient drop off. We've done drop offs before with Uhaul & this was by far the worst experience.Milton O.
The staff was professional and friendly.Keith B.
Explain location of key pick-up box.Tyler H.
Le client n'a pas laissé de commentaire.Sheli C.
Le client n'a pas laissé de commentaire.RIchard D.
Le client n'a pas laissé de commentaire.Steven B.
Le client n'a pas laissé de commentaire.Wyoming T.
Le client n'a pas laissé de commentaire.Stephen F.
As usual, the only trouble with the rental was uhaul and their computer system.William W.
Le client n'a pas laissé de commentaire.Aaron C.
Le client n'a pas laissé de commentaire.Scott D.
Perfectly taken care of as always, Thank-youMonica W.
Le client n'a pas laissé de commentaire.Sharon B.
The customer service was rude. I had to call and try to confirm my pickup time, but no one picked up. When I arrived, they were closed for lunch (sitting inside the shop, watching me knock on the door.) after waiting 30 minutes, and being lectured about my reservation, I was given a different sized trailer and was not talked through the pick up process. Would definitely not recommend this location.Nina E.
Fast service and got the job done!Bethany H.
Le client n'a pas laissé de commentaire.Rob Y.
Nothing right now.Ronald L.
Dropped off after hours but I have dealt with them before and they are fineWilliam W.
The uhaul was not clean .grace P.