The proprietor of this business tried to charge me for insurance (and perhaps more) that I did not need when I arrived (I realized this when the online estimate of the total bill was nearly 100 $less than the amount the proprietor attempted to charge me). This was corrected after I pointed it out to the proprietor. Also the proprietor connected the U-Haul trailer to our pickup truck. He set the electrical cable and chains so loose that they often dragged on the ground. We were concerned about the electrical cable and secured it on the trailer tongue so it didn't drag. I wasn't sure about the chains so we left them as they were. When we returned the trailer, the agent told us that the chains were indeed set too loose.Kevin O.
Moving Truck Rental in Laramie, WY at A1 Recovery & Towing
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Laramie, WY 82070
(I-80 exit 313 Behind Chuckwagon)
Services dans cet établissement :
- Lun - ven : 9h am à 5h pm
- Sam - dim : 9h am à 12h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Laramie, WY 82070
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Made a reservation over the phone and the equipment was available, and the Rep, as promised, actually opened early so we could get on the road before a big storm. The trailer was clean and well maintained. The Reps were organized, efficient and very thorough in attaching the trailer to my vehicle. Very much appreciate the customer service and their attention to detail.Katharine T.
Called 4 times over the course of 3 days and never received a response or call back.Zachary H.
Dealer was arrogant and rude. Made negative personal comments and laughed at an acceptable change in equipment set-up. Very unhappy with this exchange.Alexander M.
He was so kind and helpful backing my trailer into the spot for me due to me being so tired and nervous in my new town. Cannot be grateful enoughEmily C.
Got great information on where to get necessary towing supplies at a good price. The pick-up process was smooth and easyChristher B.
Very nice people easy access but the office area is a mess.JENNIFER M.
Very helpful and flexible in helping me with changes.Osea N.
Amazingly helpful and friendly customer service! Really felt confident in the uhual brand!Jeff C.
Fast and friendly.Nora J.
When the owner at A! Recovery found out the vehicle had a dead battery, he went out of his way to come to my location, take me to mechanics and install an brand new battery on the spot! I highly recommend A1 for their commitment to the customer. Thank you.Eric N.
The service from A-1 was very good. Helpful and friendly.Gerry B.
Will probably always go to A1 if I need UHaul stuff.Tarsha S.
Truck dirty, melted chocolate in chubby hole on dash. Trailer had a low tire, had to keep putting air in it. Ordered 2 packs of furniture blankets, they had zero. Asked how to strap the car down on the trailer and he acted like it was a big inconvenience for him to do so.Timothy E.
It took a while for a representative to pick up the phone, but after I got connected I was taken care of in short order. Everything was ready when I got to the pick up location.Gilbert W.
Let customer know store closes for lunch. Had to drive from another town to get the truck we ordered from our town approx 45 mikes away. Ordered for 9am pick up couldn't pick up until after 11:30 then had to wait until 1pm to get truck. So travel plans had to be changedBenjamin S.
Dropped off at 4:45, must have gotten called out, as no one was on-premises.john O.
Staff are alway very helpful.Martin B.
Great location to drop off. Very helpful staffCHRISTOPHER T.
Very friendly and very helpful.lance C.
The people at the location were great. The online experience was poor. Between the account dropping my reservation association and overall poor communication from the automated systems, the experience was stressful and undesirable. I used the website and app to manage my reservation and had to call the customer service hotline on the morning of my reservation because my reservation was not available. They told me I didn't have a reservation at first. Then they cross-searched my reservation number with my other information and found I did have a reservation but it was unavailable. They told me I was out of luck and would have to wait until later in the day to get my reservation. I wish I would have done my business in person. I regret using Uhaul's online service.Benjamin M.
Shane is always on time. The truck gas tank was full and the equipment was in perfect condition.Martin B.
Very helpful. Staff saved me about 20 minutes as they were right there when I arrived with the truck. Took 60 seconds to return it.Martin B.
A brake light was not working on the trailer, and the employee working there wanted to blame my vehicle and cancel my reservation instead of investigating the problem. We are knowledgeable about trailer lights, and tried to help him fix the light because the wires were disconnected for the trailer light. The employee was rude to us during this. This location is small and run down, not inviting at all.Marilee G.
THe early check in that came in the email is useless, a lot of what I had already put in for early check in, had to be put in when we went to pick it up. seems like if you are going to have that the same info shouldn't have to be put in by the people we are picking it up from.Mote D.