The cruise control on the truck wasn't working and I was told that it was working. I had to spend 280 $for gasoline on my trip.
Isaac K.
Customer Reviews for A1 Saf T Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very professional and courtist
JERRALD H.It was so very pleasant to work with the staff. Thank you again
JULIANA R.Fast, friendly & easy to use.
ROY K.Gary and his crew are phenomenal to work with. Easy going and willing to work with you according to your situation. Great place and extremely accommodating. Will be using in the future and recommending to all my friends.
RHETT H.Parking is extremely limited for the number of Uhuals in and out of their facility. Extremely friendly folks and would definitely use again!!
TIFFANY H.None, great customer service! Thanks U-Haul!
GUY T.I had trailer reserved and it was ready when I got there. I was in and out less than 30 minutes. Everyone there was very helpful and friendly.
Brent M.Provide return parking. Brakes are scary when you touch them, it pulls HARD left.
BILL F.Customer service was excellent
CYNTHIA P.It was a little out of the way but way easier than34th St.,The man who helped us there did everything .. we didn't have to leave our truck and he taught me how to take off the trailer hitch.
ZACHARY N.Excellent! Very kind and professional staff in this Lubbock location.
MARCO I.Outstanding service!
Martin M.Easy in Easy out
CLIFTON I.Gary is great. thanks
JONATHAN R.The truck had 3 different lights come on and stay on. ABS, Traction, and it told us to check the brake system. We called Roadside assistance. They sent the service technician to the wrong place. We waited for almost two hours. He was nice and did a good job. I reserved the truck on June 29th for a July 10th pick up. The Regional office called on July 8th saying there were no available trucks. After many tears and several phone calls they finally got a truck.
LUCINDA S.Great service!
ALVEZA M.We were sent way on the other side of town to pick this up because supposedly it was the only location in town with this size. This cost us an extra 20 $in mileage. We passed numerous locations in town with lots full of the same truck. Way to mess your customers around.
Jesse M.Place was really really dirty inside, but the kids that moved the trucks around were polite. Didn't take very long either, so not a huge problem with them. Still very sketchy location and manager.
MASON H.The operator was EXCELLENT - very helpful and had a great personality. He made sure we had everything we needed for a safe trip. My husband got in the uhaul and I went back to my car - the nice gentleman even held my car door open. I wish I remembered his name!
Craig Y.Very unhappy with the process of trying to get a truck when I was GUARANTEED a truck for the time I asked for one! Being told I could have one for only 24 hours to trying to get me in a truck 5 hours after the time I was Guaranteed one and now seeing my bill for about 4 gallons short of full
BERNARD R.Nothing, as far as I'm concerned. JJ and his staff were extremely helpful from beginning to end.
PAUL H.I received great service at the pick-up location. The service by the on-line reservation system was lousy. I was told I would have a trailer to pick up at 7am at 34th St. Then I got an email "confirming" a 9 am pick-up at another location 6 miles farther away. I called and she said I could pick-up at 8AM. I went to the location and he said I could pick up the night before so I wasn't delayed. At 3:25 PM I got a call from UHAUL that they were looking for another trailer for me because the pickup place had said they were committed to send it out the next day at 9 am and they weren't sure I would return it in time. It was a busy time because college grads were moving home for the summer. I said I reserved for 1 day and would return it in one day. When I went to pick it up, the gentleman told me he had made no such call, and that he trusted me to return it as agreed. What kind of nonsense was this? Did the lady want to make more money with a one-way rental than my one-day local paid?
Fred S.The entire truck smelled like cigarette smoke. And it was disgusting at 6 months pregnant I couldn't even drive it. Also this has nothing to do with the location but I was sent on a wild goose chase to get a truck that I had rented because they didn't have it at the location it was supposed to be at. I always use Uhaul but after this experience I probably won't!
James D.Gary and J J are great guys. Always polite
Aleesha W.They are the very best !
Patricia D.The guys are very friendly & helpful.
Jayne A.Great guy waited on us
JOYCE M.Yall were great!! Thank you
ELMA A.Keep promise of not paying at pickup. Clean trash out of rentals. Charge properly i don't understand how i was charged going off receipt.
JESSICA S.Can't improve at all .. the gentleman that run this place is very friendly and respectful.. he ask me what exactly I was moving and recommended what truck I needed.. he was very attentive to me needs.. will definitely use this guy again!!!!
JOSHUA S.I have to admit when i saw where this particular establishment was located and the smallness of it all i thought to myself "no way"! the site of it does not look as polished as the bigger locations. However with that being said... It took me meeting your employee (an older Caucasia guy) to put me at ease. The general way this employee of yours is professional / knowledgeable / and friendly all at the same time gave me the impression of big business mixed with heavy country hospitality! I will from now on recommend this out of the place location just because of the person you have running it. Thank you for the memorable experience.
OLIVER L.Owner of location was rude and racist. Every other word was “f*ck this or that “ or “talk to The handâ€. Made a few comments of what apparel was wearing and accessories ( clutch purse ). Equipment was not ready upon arrival at time of reservation. His “helper†did not know anything and had to call Gary for any type of anything. A trailer was onsite and we were told “ that's not yoursâ€. Was told to return in 3-4 hours and would be ready. Picked up the uhaul truck and called about 2 hours later was told “oh yea trailer been here entire time load up and come get itâ€. Would not recommend location to anyone at all, ever ! When dropping off uhaul at I35 location told rep about what happened in Lubbock and he took down “uhaul dealer number†and said would figure out what happened. Biggest thing that made me mad was quoted 430 $over the phone upon arrival found out it was 625 $and time was extended. Asked about the extra days and he said “ oh well you just paid for it can't change it sorry f*cking for ya talk to the hand - charged ya in full the second you pulled up with your purse, enjoyâ€. Cab had trash beside and behind seats and ashtray had cigarette butts in it.
CARLOS B.The man who runs this place is super helpful. He went out of his way to make sure we would have what we needed, including fixing errors in the online reservation. And he is a great conversationist!
Jennifer G.Horrible worst truck ive ever rented
DA QUESHA R.Gary Nunn commitment to giving every customer the best U-Haul experience is the reason i continue to do business with his location. He never fails to go above and beyond with customer service.
STEWART LEALAND C.Best Customer service! Love this location!
NICHOLAS M.Excellent service à la clientèle
Rosalinda G.Excellent Service
Robert H.Best uhaul renting experience we have ever had.
Barry M.Everything was great. Pickup and return was quick and easy.
brettBrent M.Very happy doing business with A1 storage. Gray is very helpful Thank you Bo Grove
Allen G.Gary was Very helpful and cares about his customers
Allen G.Reverse the 50 $cancellation fee I was charged in error
Shelly B.I can't think of anything that needs improvement. The gentleman who helped me was very kind and friendly and I thoroughly enjoyed my experience with U-Haul.
Michele N.Mr Gary was n amazing man he has great customer service makes u feel At home will never go to another place but his
Edward R.Gary was a true professional and although his location is the furthest one in Lubbock from my house, I will be going there from now on when I need a trailer. Highly recommend if you're a fan of great service and friendly people.
JAMES H.Amazing to work with, and was very quick and easy to get my truck ready. Would 100 % recommend
Chelsey M.Excellent service à la clientèle
Martin L.Very friendly atmosphere in all respects.
Henry R.Keep up the great work !
Tony E.Great service - very nice people.
Kevin M.This was the best Uhaul experience I have had to date.
Victor S.Staff was great and very helpful. U-Haul was ready for me when I showed up!
Andrew D.VERY GREAT SERVICES. the truck we rented was really nice! thank you gentlemen at u-haul!
paul O.Had trouble reaching them by phone this time, but I always receive great service; they had the truck I needed available, they had it ready for me to pick up on time, and they are always friendly. I appreciate the effort they put into making my experience good every time.
Ryan F.Super nice ma. That runs it.
Shana D.I enjoyed dealing with your representative, he helped me and made sure that I was taken care of. I will recommend this specific location, A1 Saf T Storage at 2520 East 50th in Lubbock, to everyone that needs to use U-haul.
Ryan F.