I received great service at the pick-up location. The service by the on-line reservation system was lousy. I was told I would have a trailer to pick up at 7am at 34th St. Then I got an email "confirming" a 9 am pick-up at another location 6 miles farther away. I called and she said I could pick-up at 8AM. I went to the location and he said I could pick up the night before so I wasn't delayed. At 3:25 PM I got a call from UHAUL that they were looking for another trailer for me because the pickup place had said they were committed to send it out the next day at 9 am and they weren't sure I would return it in time. It was a busy time because college grads were moving home for the summer. I said I reserved for 1 day and would return it in one day. When I went to pick it up, the gentleman told me he had made no such call, and that he trusted me to return it as agreed. What kind of nonsense was this? Did the lady want to make more money with a one-way rental than my one-day local paid?Fred S.
Moving Truck Rental in Lubbock, TX at A1 Saf T Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lubbock, TX 79404
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 8h am à 6h pm
- Ven - sam : 8h am à 8h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 5/21/2021: 8h00 am - 6h00 pm
- 5/22/2021: 9h00 am - 12h00 pm
- 5/23/2021: Fermé
- 5/28/2021 - 5/31/2021: Fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Lubbock, TX 79404
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The entire truck smelled like cigarette smoke. And it was disgusting at 6 months pregnant I couldn't even drive it. Also this has nothing to do with the location but I was sent on a wild goose chase to get a truck that I had rented because they didn't have it at the location it was supposed to be at. I always use Uhaul but after this experience I probably won't!James D.
Gary and J J are great guys. Always politeAleesha W.
They are the very best !Patricia D.
The guys are very friendly & helpful.Jayne A.
Great guy waited on usJOYCE M.
Yall were great!! Thank youELMA A.
Keep promise of not paying at pickup. Clean trash out of rentals. Charge properly i don't understand how i was charged going off receipt.JESSICA S.
Can't improve at all .. the gentleman that run this place is very friendly and respectful.. he ask me what exactly I was moving and recommended what truck I needed.. he was very attentive to me needs.. will definitely use this guy again!!!!JOSHUA S.
I have to admit when i saw where this particular establishment was located and the smallness of it all i thought to myself "no way"! the site of it does not look as polished as the bigger locations. However with that being said... It took me meeting your employee (an older Caucasia guy) to put me at ease. The general way this employee of yours is professional / knowledgeable / and friendly all at the same time gave me the impression of big business mixed with heavy country hospitality! I will from now on recommend this out of the place location just because of the person you have running it. Thank you for the memorable experience.OLIVER L.
Owner of location was rude and racist. Every other word was â€œf*ck this or that â€œ or â€œtalk to The handâ€. Made a few comments of what apparel was wearing and accessories ( clutch purse ). Equipment was not ready upon arrival at time of reservation. His â€œhelperâ€ did not know anything and had to call Gary for any type of anything. A trailer was onsite and we were told â€œ that's not yoursâ€. Was told to return in 3-4 hours and would be ready. Picked up the uhaul truck and called about 2 hours later was told â€œoh yea trailer been here entire time load up and come get itâ€. Would not recommend location to anyone at all, ever ! When dropping off uhaul at I35 location told rep about what happened in Lubbock and he took down â€œuhaul dealer numberâ€ and said would figure out what happened. Biggest thing that made me mad was quoted $430 over the phone upon arrival found out it was $625 and time was extended. Asked about the extra days and he said â€œ oh well you just paid for it can't change it sorry f*cking for ya talk to the hand - charged ya in full the second you pulled up with your purse, enjoyâ€. Cab had trash beside and behind seats and ashtray had cigarette butts in it.CARLOS B.
The man who runs this place is super helpful. He went out of his way to make sure we would have what we needed, including fixing errors in the online reservation. And he is a great conversationist!Jennifer G.
Horrible worst truck ive ever rentedDA QUESHA R.
Gary Nunn commitment to giving every customer the best U-Haul experience is the reason i continue to do business with his location. He never fails to go above and beyond with customer service.STEWART LEALAND C.
Best Customer service! Love this location!NICHOLAS M.
Great customer serviceRosalinda G.
Excellent ServiceRobert H.
Best uhaul renting experience we have ever had.Barry M.
Everything was great. Pickup and return was quick and easy.brettBrent M.
Very happy doing business with A1 storage. Gray is very helpful Thank you Bo GroveAllen G.
Gary was Very helpful and cares about his customersAllen G.
Reverse the $50 cancellation fee I was charged in errorShelly B.
I can't think of anything that needs improvement. The gentleman who helped me was very kind and friendly and I thoroughly enjoyed my experience with U-Haul.Michele N.
Mr Gary was n amazing man he has great customer service makes u feel At home will never go to another place but hisEdward R.
Gary was a true professional and although his location is the furthest one in Lubbock from my house, I will be going there from now on when I need a trailer. Highly recommend if you're a fan of great service and friendly people.JAMES H.