Le client n'a pas laissé de commentaire.Joseph S.
Customer Reviews for A1 Saf T Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lubbock, TX 79404
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 8h am à 6h pm
- Ven - sam : 8h am à 8h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 6/25/2021: 8h00 am - 5h00 pm
- 6/26/2021: 9h00 am - 12h00 pm
- 6/27/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The operator was EXCELLENT - very helpful and had a great personality. He made sure we had everything we needed for a safe trip. My husband got in the uhaul and I went back to my car - the nice gentleman even held my car door open. I wish I remembered his name!Craig Y.
Le client n'a pas laissé de commentaire.LEONARD L.
Le client n'a pas laissé de commentaire.ERIN F.
Very unhappy with the process of trying to get a truck when I was GUARANTEED a truck for the time I asked for one! Being told I could have one for only 24 hours to trying to get me in a truck 5 hours after the time I was Guaranteed one and now seeing my bill for about 4 gallons short of fullBERNARD R.
Le client n'a pas laissé de commentaire.TOM L.
Le client n'a pas laissé de commentaire.CLAUDIO R.
Nothing, as far as I'm concerned. JJ and his staff were extremely helpful from beginning to end.PAUL H.
I received great service at the pick-up location. The service by the on-line reservation system was lousy. I was told I would have a trailer to pick up at 7am at 34th St. Then I got an email "confirming" a 9 am pick-up at another location 6 miles farther away. I called and she said I could pick-up at 8AM. I went to the location and he said I could pick up the night before so I wasn't delayed. At 3:25 PM I got a call from UHAUL that they were looking for another trailer for me because the pickup place had said they were committed to send it out the next day at 9 am and they weren't sure I would return it in time. It was a busy time because college grads were moving home for the summer. I said I reserved for 1 day and would return it in one day. When I went to pick it up, the gentleman told me he had made no such call, and that he trusted me to return it as agreed. What kind of nonsense was this? Did the lady want to make more money with a one-way rental than my one-day local paid?Fred S.
The entire truck smelled like cigarette smoke. And it was disgusting at 6 months pregnant I couldn't even drive it. Also this has nothing to do with the location but I was sent on a wild goose chase to get a truck that I had rented because they didn't have it at the location it was supposed to be at. I always use Uhaul but after this experience I probably won't!James D.
Le client n'a pas laissé de commentaire.Ryan K.
Gary and J J are great guys. Always politeAleesha W.
Le client n'a pas laissé de commentaire.Judy S.
They are the very best !Patricia D.
Le client n'a pas laissé de commentaire.AMBRUN A.
The guys are very friendly & helpful.Jayne A.
Great guy waited on usJOYCE M.
Le client n'a pas laissé de commentaire.Joseph M.
Le client n'a pas laissé de commentaire.Willard G.
Le client n'a pas laissé de commentaire.Mike N.
Le client n'a pas laissé de commentaire.SHANNON R.
Le client n'a pas laissé de commentaire.DONATO S.
Yall were great!! Thank youELMA A.
Le client n'a pas laissé de commentaire.Clifford W.
Keep promise of not paying at pickup. Clean trash out of rentals. Charge properly i don't understand how i was charged going off receipt.JESSICA S.
Can't improve at all .. the gentleman that run this place is very friendly and respectful.. he ask me what exactly I was moving and recommended what truck I needed.. he was very attentive to me needs.. will definitely use this guy again!!!!JOSHUA S.
I have to admit when i saw where this particular establishment was located and the smallness of it all i thought to myself "no way"! the site of it does not look as polished as the bigger locations. However with that being said... It took me meeting your employee (an older Caucasia guy) to put me at ease. The general way this employee of yours is professional / knowledgeable / and friendly all at the same time gave me the impression of big business mixed with heavy country hospitality! I will from now on recommend this out of the place location just because of the person you have running it. Thank you for the memorable experience.OLIVER L.
Owner of location was rude and racist. Every other word was â€œf*ck this or that â€œ or â€œtalk to The handâ€. Made a few comments of what apparel was wearing and accessories ( clutch purse ). Equipment was not ready upon arrival at time of reservation. His â€œhelperâ€ did not know anything and had to call Gary for any type of anything. A trailer was onsite and we were told â€œ that's not yoursâ€. Was told to return in 3-4 hours and would be ready. Picked up the uhaul truck and called about 2 hours later was told â€œoh yea trailer been here entire time load up and come get itâ€. Would not recommend location to anyone at all, ever ! When dropping off uhaul at I35 location told rep about what happened in Lubbock and he took down â€œuhaul dealer numberâ€ and said would figure out what happened. Biggest thing that made me mad was quoted 430 $over the phone upon arrival found out it was 625 $and time was extended. Asked about the extra days and he said â€œ oh well you just paid for it can't change it sorry f*cking for ya talk to the hand - charged ya in full the second you pulled up with your purse, enjoyâ€. Cab had trash beside and behind seats and ashtray had cigarette butts in it.CARLOS B.
The man who runs this place is super helpful. He went out of his way to make sure we would have what we needed, including fixing errors in the online reservation. And he is a great conversationist!Jennifer G.
Horrible worst truck ive ever rentedDA QUESHA R.
Gary Nunn commitment to giving every customer the best U-Haul experience is the reason i continue to do business with his location. He never fails to go above and beyond with customer service.STEWART LEALAND C.
Best Customer service! Love this location!NICHOLAS M.
Excellent service à la clientèleRosalinda G.
Excellent ServiceRobert H.
Le client n'a pas laissé de commentaire.Taylin L.
Best uhaul renting experience we have ever had.Barry M.
Everything was great. Pickup and return was quick and easy.brettBrent M.
Very happy doing business with A1 storage. Gray is very helpful Thank you Bo GroveAllen G.
Gary was Very helpful and cares about his customersAllen G.
Le client n'a pas laissé de commentaire.Sergio C.
Reverse the 50 $cancellation fee I was charged in errorShelly B.
I can't think of anything that needs improvement. The gentleman who helped me was very kind and friendly and I thoroughly enjoyed my experience with U-Haul.Michele N.
Le client n'a pas laissé de commentaire.KALEB R.
Mr Gary was n amazing man he has great customer service makes u feel At home will never go to another place but hisEdward R.
Gary was a true professional and although his location is the furthest one in Lubbock from my house, I will be going there from now on when I need a trailer. Highly recommend if you're a fan of great service and friendly people.JAMES H.
Amazing to work with, and was very quick and easy to get my truck ready. Would 100 % recommendChelsey M.
Le client n'a pas laissé de commentaire.Jonathan P.
Excellent service à la clientèleMartin L.
Le client n'a pas laissé de commentaire.Robert H.
Very friendly atmosphere in all respects.Henry R.
Le client n'a pas laissé de commentaire.Shannon D.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.Daniel H.
Keep up the great work !Tony E.
Le client n'a pas laissé de commentaire.stacey D.
Le client n'a pas laissé de commentaire.Kim J.
Great service - very nice people.Kevin M.
This was the best Uhaul experience I have had to date.Victor S.
Le client n'a pas laissé de commentaire.PAUL C.
Staff was great and very helpful. U-Haul was ready for me when I showed up!Andrew D.
VERY GREAT SERVICES. the truck we rented was really nice! thank you gentlemen at u-haul!paul O.
Had trouble reaching them by phone this time, but I always receive great service; they had the truck I needed available, they had it ready for me to pick up on time, and they are always friendly. I appreciate the effort they put into making my experience good every time.Ryan F.
Super nice ma. That runs it.Shana D.
I enjoyed dealing with your representative, he helped me and made sure that I was taken care of. I will recommend this specific location, A1 Saf T Storage at 2520 East 50th in Lubbock, to everyone that needs to use U-haul.Ryan F.
Le client n'a pas laissé de commentaire.Levi H.
Le client n'a pas laissé de commentaire.Linda M.
Le client n'a pas laissé de commentaire.Jerry D.
Le client n'a pas laissé de commentaire.MICHAEL RAY D.
Le client n'a pas laissé de commentaire.Richard C.
They charged me for not cleaning which i left it clean and they charged me with a 14 $insurance fee!!!Angel A.
Le client n'a pas laissé de commentaire.CINDY T.
Le client n'a pas laissé de commentaire.christian T.
Fast friendly service!JORGE T.
JJ is the cats meow. Always excellentAndrew C.
Le client n'a pas laissé de commentaire.Teddy M.
The location wasn't the best just because of the side of town it was at but the person working was by far the best employee you have absolutely wonderful person will use Uhaul again just because of himQUINTON LEE E.
JJ is awesomeAndrew C.
Le client n'a pas laissé de commentaire.Stephen V.
Le client n'a pas laissé de commentaire.Elanie P.
Jonathon provided excellent service and made the entire experience stress free. 5 stars.John W.
The attendant (so sorry that I forgot his name) was very friendly and personable. Engaged in pleasant conversation. Returning the truck was probably THE most pleasant and easy-to-use experience ever.Timothy S.
The employees were great!ERICA LYNN M.
Excellent service à la clientèleCARLOS O.
Le client n'a pas laissé de commentaire.Michelle B.
Le client n'a pas laissé de commentaire.REBECCA G.
Le client n'a pas laissé de commentaire.BUSTER B.
Great customer service by J J and the crew here.ANDREW BENJAMIN C.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.CINDY T.
Everything was greatMANUEL M.
Everything was goidCRISTIAN L.
Small location but did a great job. Employees are friendly and helpful. Everything worked out great and was completely satisfied.RONALD J.
It was all great!JOSEPH EDWARD B.
I rated the location highly simply because of the employee. He was very kind and helpful. However, I originally reserved pickup at a much closer location (where vehicle was guaranteed at) then once I completed the reservation, the location was changed to the A1 Saf T Storage, 10 miles away! I feel like uhaul took advantage of me since they charge by the mile. Of course uhaul will make more money by automatically switching pickup locations on their customers. Because of that, I was charged an extra 20 $just driving the vehicle from and back to the pickup location. That's not right.Sarah C.
Pick up in Plainview would have been nice.Ryan R.
Le client n'a pas laissé de commentaire.Davidson D.
Your online check in and return suck. Fortunately there was a great person there to help me out.Paul C.
0 space to maneuver. Wood all over the ground. Too crowded. Would rather drop off anywhere else than here again.Zach W.
Awesome customer service ??LESLIE T.
Le client n'a pas laissé de commentaire.David W.