Efficient. Smooth process.
Ruth Jordan
Customer Reviews for A1 Storage King
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The location where I picked up the truck lied about the gasoline the truck had on paper she stated that it had 1/4 tank that should be around 100 miles when i took a look I had already taken the truck but only 1,8 miles from the pick up location and the truck only had 46 miles on the dash and below the first line not even close to 1/4 tank it was too late to argue about it but I just wanted to let you know that pick up location lied to me in my face I had to put $40 In gas in total to make it to my new place and to drop it off with 1/4 tank because I didn’t wan any Trouble.
Roberto BarretoMs. Brittney was very pleasant. She worked with me and answered all questions. Fortement recommandé!
Tyeisha RobinsonThis was the easiest pick up and drop off. Britney helped us and she was super nice.
Michelle RodriguezIt is a company that has experience in marketing and has excellent service
Benito DominguezMake your payment app more safe to use. The last place I used my card was when I went to pick ip the truck. I had to give her my card because the number on the contract.was being denied. She ran my card and there was no issue. The next day late in the evening I got a fraud alert from my bank saying they denied a charge of $73 to a Gtl prison imate call. ThT certainly was not me. They had to cancel my card and now I have to go to the bank to get a temporary card to use until my new card arrives in 7 to 10 business days. I have another reservation with you on Friday 2/2 to pick up another truck and have access to my account for payment.
DONNA COLOSIMOI love doing with no hassle drive rent drive and ride
Richard CobeNever got a final receipt
Michael AdkinsVery friendly n provides information
Billy PhillipsBrittaney was amazing I hope she gets a juicy bonus, she deserve it! Best location all around me.
Felix Velazquez LorenzoEasy drop off
Raiza LopezLady who helped me had me in and out in no time. Would recommend to others
Jeff CulbertsonWe use the same location every time due to the wonderful customer service that we receive every time I would recommend this place to everyone thank you and we hope to see you again
Shawn TuckRien
Dominic FabrizioThe person that checked me in was helpful, efficient and very friendly and funny. Great job!!!
Nyla DeMarActually have someone there when you get there to pick up.
Manuel CottoNothing because everyone is perfect the way it is
PERCY ETHERIDGEExcellent and Fast Customer Service! I'm Totally a Happy Customer!
Latosha ThomasGreat service
Kenneth FermaintContinue with the excellence Customer service.
Ladislao SanchezBritney was very helpful. She always goes beyond the call of duty and is the reason I only rent from this location.
takayla maloyTotally Awesome 👌
Melissa BrandewieFast, friendly service. Vehicles are new and well taken care of.
Raymond InghamEvery thing was perfect. The employees really know their job.
leonard stout jrNothing. Everything is fine.
PERCY ETHERIDGENothing it's a good team work treat people the right way. Merci
Anibal DiazNothing everything is ready to go for the next customer
PERCY ETHERIDGEVery nice ,thanks for the help
Martin CandiaI called to make the reservation. Went to pick the truck, the truck that they gave me still was under the reservation from another person. I called the company they gave me another truck from another location.
Claritza JimenezGood customer service clean trucks
DARYLE HENRYExcellent -
LUIS SANCHEZI rented a 20' truck but the brakes were not working very well. Had the push very hard on the pedal to stop the vehicle. However, the air conditioning worked wonderful and I did not have to travel very far so was careful leaving plenty of space behind other cars. The truck was clean and I was able to move furniture to a new location.
Robert SabistonThe only issue we had with this location is that they do not permit customers to go into the building. We were in the middle of a heat wave and we had to stay out in the heat until they came out to take care of us. So no I would not recommend this location and if I did I would let them know that they will have to stay outside the whole process or do a mobile pick up.
Keeney JamesIt was around the corner from where I relocated. I drop the keys in the lockbox and called the next day and everything was perfect.
Jennifer FletcherGreat lady that work on the weekend she was very helpful
casey hallmanCustomer service was excellent and vehicle was clean a d ran excellent.
william ebertsExcellent service.
Jovanni GuzmanPerfect, thanks
Aura NucetteThey are excellent and very professional everything is up to grade
luis rodriguezI rented a pick up truck on June 30 [BP 7217R] It's a great truck. I enjoy driving either of the Chevy Silverados. I rent from U-Haul often and have left past reviews. I want to compliment a previous renter that very kindly filled up the tank, even by accident. I want give this person a big thank you for doing that. I'm very courteous to the next renter, and I do what I can to add extra fuel when I can spare the cash and keep the trucks and van clean as possible. I cleaned the interior including the console compartments, and wiped down the vinyl flooring, and all the glass. To future and or new to U-Haul renter if you're ever going to use the mobile website for 24/7 truck share you should expect problems with it. Rarely does the website go as smooth on the check out process. I had camera related issues in the past and I thought the website can't go wrong on my check out but it did. My last issue was, it wouldn't except the credit card date and I even tried to create a new credit card payment and that didn't work either. This is a big draw back because this requires customer service when the webpage can't except a payment. If you do a rental after hours you don't get your rental and the call center rep is useless to except the card over the phone. Also on a pick up truck, 24/7 truck share return, U-Haul wants you to upload more pictures that pertain to the bigger trucks. On a pick-up it's usually only 4 pictures that U-haul wants you to send, but my last return on Sunday I had to upload a whole bunch of them. Like passenger side equipment. I photographed the passenger interior. Also if you purchase a CDW waiver it went up $1.00. It's no big deal to me. Even Florida rental Insurance has gone up. My review to the staff at A1 Storage, both ladies that work at this location always provide the best customer service. I was offered another bottle of water. That was perfect on a hot morning and a 30 minute walk up there. Their always so helpful and have so positive attitudes with offering help. A1 Storage King is the best place in Winter Haven to rent a truck or trailer. That said it's a very popular location and they may not have the equipment you need on a weekend. I'm so very grateful U-Haul has made two Pick-up trucks available for at this local neighborhood dealer. It has helped me so times to go to Lakeland, Also the times I rented the Cargo van. It's great that they have one too. Even if it's not available.
SCOTT IVLOWUhaul cancelled my reservation 3 times. I'm told have reservations guaranteed or $50 if not
Samise LeeBrittany is amazing. She knows her business and is very accommodating. Merci!
Sharice CammortoCostumer service representative was helpful and went above and beyond to help out make everything go smooth!
Abaib CarrasquilloEverything went well, thanks.
Jose Israel CalderonExcellente expérience
VINCENT VODOLANot a thing.
Pablo VenereoThey make life real easy on renting a uhaul great people great company they are 5 stars in my book
Richard CobeI don't remember the young lady's name but she was awesome, had a great attitude and was very helpful! Great experience and would definitely recommend!
Brian Hartman