This was the second location of the day. This was arranged by a fabulous rep on the phone after a serious challenge at location one. These two ladies alleviated some of the stress brought on by the while moving process and the issue at location one. Not only did they save the day for us, but also our opinion of Uhaul as a whole.Gordon R.
Customer Reviews for A1 Storage King
(U-Haul Neighborhood Dealer)
Pour nous contacter
Winter Haven, FL 33881
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 9h am à 5h pm
- Ven : 8h am à 5h pm
- Sam - dim : 8h am à 1h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Ashley H.
Le client n'a pas laissé de commentaire.Robert F.
Clean out the trucks! If your company is charging a cleaning fee to the person who doesn't sweep out the truck bed why is the truck still dirty? My rental was also full of bugs and when I rent a truck I don't think I should have to take 40 minutes killing bugs then sweeping the dirt out and having to let the back air out bc of bug spray on a hot Florida summer day.Monica F.
There was roaches in the truckClifton C.
Great customer service I will be using this location again.Caleb M.
This is my second rental from your facility. I tried others but ultimately changed to your facility for the the great customer service you provide. Thank you again for a great experience!Alex S.
Great servicr by the lady that wokrs on the weekenfjose G.
Le client n'a pas laissé de commentaire.DENNIS VAUGHN K.
Le client n'a pas laissé de commentaire.Nicole H.
I don't know why a car trailer cost $1000 dollars but I won't be using u-haul again. For that service.Joseph M.
Le client n'a pas laissé de commentaire.Joseph P.
Le client n'a pas laissé de commentaire.arthur C.
The customer service was outstanding and the process was smooth and easy.John D.
Since I'm a regular U-haul renter from A1 Storage King I figured I would write another review. Even if most of my check-ins and returns are done online the mobile webpage some Saturday mornings and afternoons can get really busy here. I got the key handed to me after completing the check in on the mobile page on 7/9 because they only have 2 lock boxes. Again customer service is always top notch friendly and very helpful even when trying customers all at the sametime. On one visit I was if I needed help and I said I'm doing it online with late in the afternoon she got what she needed to do inside after it rained. The Chevy Express Cargo Van is my main rental here and it's my favorite vehicle to drive. At times I still miss driving the Chevy Pick-ups from Lakeland but this van the past 2 or 3 months has gotten me to Lakside Village in Lakeland on many drives and once to Disney Springs. It's fun to drive but I'm still waiting on the wheel alignment to get done. I keep it very clean even the exterior for the most part for the next rental customer. What makes Uhaul my go to rental company there is no security deposit charges like you get from Avis Budget and Enterprise. Plus the rental rates is always the same regardless of week to week.SCOTT I.
Nothing! First time renting and it quick and easy and the lady who helped me at the location was wonderful friendly and bubbly 😊Heidi B.
Le client n'a pas laissé de commentaire.Raymond C.
Nothing. Great quick and professional service. Customer Service lady was very kind and courteous.Kathleen F.
Everything was great !!maxie H.
Have customers discount coupons they can use...surprise..Denard W.
My experience was top notch.hillary T.
Clear more space for people returning equipment. I felt awkward returning it in the middle of the business's parking area as there was nowhere else to leave it.Dustin M.
Le client n'a pas laissé de commentaire.Kenneth H.
Le client n'a pas laissé de commentaire.Jennifer F.
Le client n'a pas laissé de commentaire.Debra K.
Le client n'a pas laissé de commentaire.Edward D.
Le client n'a pas laissé de commentaire.Christopher P.
Le client n'a pas laissé de commentaire.Vincent M.
Le client n'a pas laissé de commentaire.Arlene S.
the place was not on the GPS correctlyJohn H.
This was the third place I made a reservation through for the trailer I needed. My experience prior left me frustrated but they were fast and friendly at this location. Overall very happy we found them to help us with our trip back up north.Katelyn M.
Le client n'a pas laissé de commentaire.Javier G.
Le client n'a pas laissé de commentaire.migel N.
The equipment wasn't working well and it was hard to change.Antoinette B.
Brittany was awesome!Chris R.
Le client n'a pas laissé de commentaire.Andrew T.
Fix ratchet to drivers side tire strap on car hauler. Kept coming off as I drove..Amy H.
Le client n'a pas laissé de commentaire.Martin S.
Le client n'a pas laissé de commentaire.Marcio A.
Le client n'a pas laissé de commentaire.Pam H.
Le client n'a pas laissé de commentaire.Marcio A.
Always great service when we use this location.Jessica J.
Le client n'a pas laissé de commentaire.Jacqueline C.
Very friendly, easy in and out and return.James P.
I left a prior review on this store. I rented a Cargo Van this time and it's a nice van. The staff at this location is top notch in with friendly, and courteous with customer service. They do care about wanting to know of any minor repairs that need to be done for the next rental driver. After completing to exterior walk around I got to sit in the van while doing the inside check in so that helped. Also the lot person cleaned out the inside cargo area so that I didn't have to do it.Scott I.
unfortunately when i went to the davenport location to pickup the truck i was informed that the truck was not at the location and that i had to go to winter haven to get it. this was out of my way but it had to be done.skip S.
Very fair rates, great equipment & great service friendly, knowledgeable!!! Hands down y'all are the best!! I'll be glad to come back for your help when in need of assistance to accomplish my next task. Thanks. Respectfully, Pete McNultyPeter M.
Le client n'a pas laissé de commentaire.David L.
Le client n'a pas laissé de commentaire.David N.
Le client n'a pas laissé de commentaire.Dianna W.
The poor lady there was short staffed and running behind, but customer service was excellent and she made it worth our wait by throwing in a few extra milesTiara L.
Super friendly and helpful!Tim D.
From having to avoid taking a bus to Lakeland and back it would great for Winter Haven and Lake Alfred residents if A1 Storage King could have 2 cargo vans and 2 pick-up truck for in-town rentals. In-town rentals are always in need on the weekends. In March they had 2 vans and one 1 Ram pick-up. Now they just have one van available that I seen on lot on May 8. U-Haul is not like a regular car rental company like the two other local car rental companies in Winter Haven and Lakeland that have higher rental rates and smaller inventory of compact and economy cars that are in short supply and in demand during peak tourist season that harder fro these location replenish. U-Haul even with a milage rate can be every competitive for choosing U-Haul over a budget rental for a day when they also include a $200 deposit plus other insurance packages that's you might choose add on a car rental. U-Haul just wants to have a $100 deposit but you do that by including the estimated miles. If you have a low limit credit card choosing a U-Haul pick up truck or cargo van is a very good alternative to what a car company is going to charge for the same vehicle.Scott I.
The staff was very friendly and went above and beyond to make sure the trucks were cleaned appropriately. It was honestly the cleanest truck I've rented.Courtney V.
Excellent vehicle and the customer service lady was so nice and had great energy. Would absolutely recommendTyler T.
Not alot of room to maneuver with trailers. Have to back up in a street.Thomas D.
Le client n'a pas laissé de commentaire.nelly L.
Le client n'a pas laissé de commentaire.Brian W.
Le client n'a pas laissé de commentaire.Traci H.
No enough parkingbinoobkumar S.
Le client n'a pas laissé de commentaire.Anthony R.
Nicemoises r C.
Le client n'a pas laissé de commentaire.JENNIFER S.
Excellent service à la clientèle.Jomar R.
We dropped truck after hours and checked it in via the U-haul application.Diana T.
On our initial pick up day they didn't have the truck we needed so it got pushed a day. Then when we went the next day they still didn't have it and we waited about 30 minutes and someone happened to be returning the size we needed so they gave us that truck.Brian V.
Have the truck where it's supposed to be where you tell us to pick it up at and also closest to where we live and the gas was not even full we had to go to three different places before we eventually got a truck and we had reservations since the 1st of February but the truck did run good and we didn't have any problems with the truckRobert S.
Le client n'a pas laissé de commentaire.Timothy J.
I was suppose to get van on Sat, wasn't available, went back Sunday was upgraded to a 10' Box truck, however, the engine light was on, so I had to comeback Monday. Lost a day of work and had to pay an extra month of storage at $168.00. Please consider crediting my credit card $168?William C.
I returned the truck with more fuel in it than when I picked it up and the folk still charged me $25 for gas. That was uncalled for. The lady acted like she didn't have time to talk to us. Didn't give us any paperwork to sign it back in or anything. Very unprofessional. I wouldn't recommend these people to anybody.Damon H.
Le client n'a pas laissé de commentaire.Wendell M.
Your agent, a competent young woman (I don't recall her name), was very busy with the customer ahead of me. Nevertheless she acknowledged me and was able to get a truck for my rental needs without too much delay. She showed extreme patience and was very respectful. Her job skills were excellent as she had to wear â€œmany hatsâ€ that day! You are very fortunate to have employees like her!MARVIN M.
Le client n'a pas laissé de commentaire.Angela H.
Le client n'a pas laissé de commentaire.brenda D.
Would use anytime great serviceartnatsher A.
Great experience from start to finish.Teresa G.
Exceptional customer service both in person and on the phone. Very accommodating. Highly recommend using this facility!Alex S.
Le client n'a pas laissé de commentaire.SYED K.
Le client n'a pas laissé de commentaire.Evelyn L.
Absolutely nothing!!! That location was perfect. No contact was absolutely wonderful and easy!Tiffany M.
Due to dropping the truck off without interaction brings about uncertainty and suspension. Not a good dealGeorge B.
My original confirmed scheduled pick up (Chevron) did not have keys for trucks. She was rude and told me to figure it out! The worst customer service! I found another pickup spot, she was nice and did what she could to accommodate my needs.Lisa L.
Le client n'a pas laissé de commentaire.Monica B.
The only problem is is they keep forgetting to check the washer fluid and the van I rented and the 15-footer had no windshield washer fluid 😱😱Tamara G.
When I went to pick up my van, the Uhaul employee mentioned that the website was down and they were having challenges uploading info..she apologized in advance and said she would go as quickly as possible to get me set..the delay was minimal but her friendliness and professional attitude was top notchDavid J.
Queenie is the best â€¦Carter W.
The lady was very rude She didn't explain well that the prices online is a different price when you get there because she wants to charge by the hour and by the mileage and not by the day like I thought online it saidSilvana F.
First time and very happy and satisfied with serviceDigno E.
Best customer service I have received in a long time. Helpful in ever aspect and went the extra mile to ensure satisfaction.Jerry B.
Le client n'a pas laissé de commentaire.Kailey C.
Le client n'a pas laissé de commentaire.gary P.
Le client n'a pas laissé de commentaire.Jessica T.
Le client n'a pas laissé de commentaire.Haiden V.
Le client n'a pas laissé de commentaire.LaKeisha S.
Le client n'a pas laissé de commentaire.james B.
Excellent UHAUL dealershipMike M.
Le client n'a pas laissé de commentaire.Bray D.
Personnel was courteous and very friendly. A pleasure to work with. Merci.Carole J.
The staff was very friendly...I will definitely rent again from this location.TERRI H.
Le client n'a pas laissé de commentaire.DANNY G.