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Nathan C
Customer Reviews for ABC Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Your app sucks especially when uploading pictures of the ID.
Renato YVery easy and convenient!
Marla WI had trouble using the phone app, but getting used to the technology
Jeffrey WHelpful and friendly customer service
Chris COnly issue I had was the rental was supposed to be a full tank. It wasn't and I was responsible for filling it.
Mark SThe location staff were friendly however....the truck did not have the right dolly on it and I had scheduled a pickup before business hours using the app. YOUR APP IS HORRIBLE. THE WORST EXPERIENCE RENTING A TRUCK EVER. AND I HAVE RENTED MANY MANY TIMES. IT TOOK AN HOUR FOR ME TO GET THROUGH THE APP PROCESS AND I HAD TO TALK TO YOU CUSTOMER SERVICE. HORRIBLE APP!!!! GENTLEMAN ON THE PHONE FOR CUSTOMER SERVICE WAS AMAZING BUT HE SAID MANY PEOPLE HAVE ISSUES WITH THE APP. I WILL NEVER USE IT AGAIN!
Kathrine INo need to improve. Everything was done to assist in renting the truck. The service was great. The truck was very helpful. The truck was ready at the pickup time. It was a good day, with no hustle, bustle, or hassle.
MARTHA WThe gas thank was not full as stated on the checkout document, and as soon as I drove off the gas dropped down again to half a tank. When I picked up the vehicle it was parked on a hilly area which I think had something to do with the change in the gauge.
Richard AHad a low rear tire and had to call for road side repair brdoew we got on the road. Also we never received the furniture dolly and there were not all 12 of the blankets. Gal there was super helpful and called ahead to where we had to the Girnee store so we could get more blankets. Unfortunately Gurnee store didn't have the furniture moving dolly either, so we didn't have one for our trip.
Brooke GCab was not cleaned and smelled horribly of cigarette smoke. There was a rattle/rubbing sound any time the accelerator was pushed. Overall the truck did the job I needed it to do and got me to and from safely.
Kimberly MJust dropped it off. No issues
Steven SProvide gate exit code. Wash vehicles.
Matthew SWorst experience and will never use uhaul again
Kiarnan MI will rate as average because some people still prefer a human vs an app and struggled in the beginning with the instructions but then was able to figure it out. But on the contrary the return was simple. Overall great value and was able to contact someone via phone during the day. Thanks
Hector ABetter signage-you are sort of hidden. Would have never saw it without my GPS-but service was great
Kathy gExcellent service à la clientèle
regina rWas not aware that I needed to get the code and truck details online, when I ask the rep how I would know the truck I would be getting she said the person at the site will have all that info for me when I arrived, not the case, place was closed, after an 1hr 1/2 of waiting I completed the online setup to get code and truck keys, not a happy for the late start
Fred MI am upset that I was charged another day, when I dropped it off on Saturday. The rep did not tell me I had to go online to verify I dropped it off. I found out on my own. He wasn't very helpful, no explanation, just rang me up and gave me the keys and told me where to park the truck if I drop it off after hours and where to put the keys. Never mentioned any extra fees. So I'd say they need to just explain how the renting policy goes. Merci.
Patricia TYou guys did great, no improvements needed.
TIM CI chose to do the self check in on my phone and I would not recommend it. Once I arrived at the location it had me answer a bunch of questions and verify who I was and it took awhile. I wish that could have been done ahead of time.
Kyler CI rent for 2 days I the row and I like it...good price. And service
RAUL FI had a great experience. with this place and truck
RAUL FWas having some issues with the website but I eventually got it to work
Anthony BThis feedback is based on the initial experience on November 2nd. During that time I experienced extreme difficulty in making a transfer from a 26ft. vehicle for a 15 footer. During the discrepancy of over three hours, I was in need of immediate technical assistance but was not allowed to have the representative stay on the phone and walk me through the situation. The issue was not resolved until the following day during business hours. I strongly suggest that individuals be available to assist the customer every step of the way if needed during after hours. Once the issue was resolved in person the following day, the experience was excellent.
Lawrence FVery nice to work with.
JILL KThe app was not working correctly, it wouldn't allow me to tale pictures so my return took almost 40 minutes.
AISHA ROverall customer service awould be great and it would be nice to have an actual employee at the place of business.
ANTONIO DHad many problems with my reservation at this location. Location staff was Incompetent, inexperienced and low customer service. Equipment was not maintained well. After loosing my reservation, they forced me to get a smaller truck and return it in 3 hrs and then they charge me for a second day after 3 hrs. Overall a very stressful day.
HAMID GWas never sent link to check in equipment... Then was charged an additional fee.... Called to handle situation an got hung up on by the worker at the location I rented truck from upon calling back to resolve this they ignored my call the rest of the day
MICHAEL FI feel when booking on website it should be more clear that even if you pick a site to pick up from you may need to drive FAR to get rental. Your NATIONAL website is not very clear in this
James FCustomer service was Awesome and timely manner
WANDA CWe had booked the truck for my parents for 9am 2/6. It took about an hour to get the truck out of the location. They had to dig out the truck from all the snow and we had trouble starting the truck. Unacceptable! Also when we had booked the truck I didn't add insurance but it was added to it anyways. I will make sure for future not to pick up at this location.
Cesar BThe storage facility opened late.
Kayla WThe 15ft moving truck I had ordered for pick up was not pick up ready at all. Frozen ice completely covering the windshield. And snow all around the truck. There was no windshield snow cleaner so I had to grab a shovel and take off the ice myself. Not only that I was stuck for 15 mins cause the wheels were too submerged in snow. Had no help and overran took 35 mins to get the truck out after started the rental time. Worst experience
Deylyn Gvery friendly staff easy no stress 5 day truck rental
Dominick PVery happy with this experience, easy, friendly, helpful, and the truck itself was clean and well maintained.
Brett STruck was not cleaned inside
Irma WI love how you guys charged me for a dozen furniture pads and you only gave me six so I had to run to Menards and buy tarps to cover my furniture and then I tell you guys this and you still charge me for a dozen when that’s not even what I got so no I would not recommend your service
Jason PI was told rental was for 24 hours. Then I was told the truck had to be returned the same day. Attendant said I could drop off truck any time that evening, just drop keys in slot on the door. I rented truck at NOON. I returned the truck at 5:30 pm, same day. I had the truck 5,5 hours & charged over $60! I was charged an additional fee for returning truck after hours. BULLSHIT!! I would NOT recommend renting a truck from that location to anyone. I was NEVER informed that there would be a late fee added to my cost. To say I was enraged would be an understatement.
MARTHA Wthe after hours check in procedure left much to be desired. Won't do that again.
scott dOffice hours listed are 9 AM to 4 PM; was closed when I arrived at 9; I called them & no answer; I knocked a few times, no response. I called U-Haul & was on hold for about 30 minutes & was told it was a GPS issue & that she couldn't help so was transferred & on hold for about 20 minutes more; more people arrived & I had to tell them about the situation. She also placed me on hold for an additional amount of time to correct the time & to find me another location! Other people didn't wait & left! While on hold 2 employees arrived after 10 AM! After a brief discussion, lady in office said that if I was having issues with U-Haul, they'd have issues too! I put c/s lady on speaker & had her talk to office lady. They fixed it but now I'm running over an hour late which was a ripple effect with the movers I got which is why the truck was returned after 4 PM. I also never received an email/message about return procedures as stated in the email for this review & now I'm being charged $20 more! I'd appreciate, if anything, you can waive the $20 fee. This was a horrible experience & doubt I'll use U-Haul & ABC Storage ever again. Should you have any questions or concerns, please contact me.
Jessie ZThis has nothing to do with ABC. They were OK. It's your on-line reservation system that is terrible. It took me an hour to get out of there , after waiting on hold, being transferred, being told I had to turn on the locator on my phone, then having to download your ap only to have it not work, finally speaking to a supervisor who had me out of there in five minute. Why couldn't she help me in the first place? To top it off, I was charged an "after hours fee" even though I had the truck back to ABC by five o'clock. THIS IS ONE OF THE WORST, if not THE worst, business experiences I've ever had. The first thing I did after getting the truck keys was to delete the newly-installed U-Haul ap from my phone. I can guarantee few things in this life, but I can guarantee this with all certainty: I will never, EVER, use U-Haul again.
James FThe location and staff great. The app is crap. Did not work and kept shutting down . Took almost an hour to get the thing to work then 20 min to go through all the steps. And then to top that off when I called for help the wait time was almost a half an hour. But when I was a few minutes late I received a personal phone call. Same problem with app when leaving. Gave the key to the nice lady that was getting yelled at all the time because of your shit system.
Randy BThe lady at the front desk was extremely rude and unhelpful. Will not recommend.
JUAN RII was embarrassed on how the front desk spoke with me and with my friends. She was very mean and have an attitude .She has no quality of dealing with the customers.
Frank BThe owner of the rental place was rude and not helpful. When asking questions she said to look at the app she doesn't deal with anything that's booked online. And the site wasn't working.
Ryan ZWhen doing the mobile pick up I guess just a reminder to people that before you drop the key you need to take pictures of the truck odometer and fuel gauge otherwise love the automated service
Kenneth HCustomer service. Lady at desk round lake park was Extremly rude and short worded. Will never recommend. Truck was dirty. Couldnt get truck we needed. After reserving online our preference and location, it was changed
Raul CUhaul gave me my worse experience ever. Not only did Uhaul select a location 2 days prior to pick up, but no one was there to give me my rental. It wasn't for me calling the Round Lake Park location, I may not have had a rental that day. The Round Lake Beach location was a complete joke. Waste of my time! I will give that location a low rating on Google.
Joe AIf I create an order for a 15' truck a week and a half in advance and everything went through, why was only a 10' truck available? I had to compromise and leave some things behind at my previous apartment just to have enough space in the truck. I don't understand why U-Haul has the audacity to tell its customers the day before the scheduled pick-up date whether the truck will be available or not. That should be on the day of creating an order directly from the website. So U-Haul just processes orders without knowing if the truck is available until the day before pick up? It's rather ludicrous and frustrating to deal with that sort of unprofessionalism. It's unfair to the client. Also, why am I able to order supplies from the website but the pick-up store doesn't have them available? Like I said in my previous paragraph, U-Haul just creates orders without assuring that the store will have the supplies? Why isn't there any coordination between U-Haul and the pick-up store? The only thing good out of this experience was the ABC Storage customer service. It's not their fault my preferred AND ordered truck wasn't in their lot. The clerk attended me very well and will recommend this store for any moving needs. But to recommend U-Haul is something I cannot do. This was awful service on their behalf. I won't use their service again.
Alexis ZThe issue I had was with the app. The gate code was not identified as the gate code, i had To figure result it out on my own. Also, there wasn't any notification that I would be able to access the gate code again later. When I realized I wasn't able to reference the gate code again, I wasn't able to get any kind of response on the chat. Once the chat closed, there was no guidance on how to contact someone and no phone number listed for me to call to get assistance. It took me an hour to get in touch with someone to get assistance.
Gregory TEverything was wonderful and it made my move so easy. Merci.
Renee HNothing to change...rental process was quick and efficient...assisted me when I called stating I was behind schedule to return...overall experience was great...I’ll come again
Leo SIt took 45 minutes to checkout because the new requirements of photo of drivers license took forever. It should be a 5 minute checkout!!
gary sMost of our issue was not with the location, so much as for the experience of renting using our phone for after hour service. It took us an hour and a half to pick up the truck. We arrived right at 7PM and got the access code. When trying to pick up the truck, there was an error processing the request. We live chatted, but the rep was unable to help. We called and spent at least 30 minutes trying to resolve. We got disconnected, but apparently the rep was able to get the account fixed, and we finally had instructions on getting the key, which was in a locked box outside of the gate where the truck was. Luckily, we remembered the access code to go in and out of the gate. The truck did not have the requested utility dolly. I have asked for a refund for the $10 charge, so hopefully I will get that back. When we returned the truck, we were again expected to remember the access code, as that was not provided. Luckily, we did and got the truck back inside the gate. I also needed to remember the combination for putting the key back in the lock box. We found the pick up and drop off procedure to be very frustrating, especially the pick up. The night we picked up the truck was cold and windy, so that made the experience even worse. As far as the location is concerned, the driveway into the facility was in poor shape, and as far as we could tell, once in the locked gate, we needed the access code to get out. If we had forgotten it, we would have had to contact someone so we could get out. Also, I put the blame of the lack of utility dolly on the location, as they should have made sure that was in the truck.
kenneth wNo clear-cut parking for personal cars when picking up truck there are signs everywhere that's a no parking so it's tough to figure out where 2 the car
Brian MJoann had trouble locating our truck, as the girl on Waukesha wrote down the wrong truck number. Joann stayed late to check us in. Greatly appreciated.
mary p