Évaluations des clients AAA Dripping Springs Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de AAA Dripping Springs Self Storage

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

lina C.
Évaluation :

Le client n'a pas laissé de commentaire.

chris A.
Évaluation :

I booked the Uhaul for a week but finished with it in 4 days and returned it 2 1/2 days early and they still charged me the same amount of money. Actually the tacked on $200 for gas for mileage. I think they should have taken off money for returning it 2 days early because they can then rent it out again. That is not good Customer service on their part.

Jerri H.
Évaluation :

Brett, the manager at this location is excellent. I drove 7-8 miles past a closer location with more equipment because of availability and friendliness of the people at this location.

Kathryn E.
Évaluation :

Le client n'a pas laissé de commentaire.

Larry L.
Évaluation :

Le client n'a pas laissé de commentaire.

Andrew B.
Évaluation :

Nothing was wrong with the location. EVERYTHING that could have gone wrong on the reservation, and return side, did. I will strongly avoid UHaul in the future. Again, the local location was excellent, the corporate end was atrocious.

Sandra B.
Évaluation :

Couldn't get the app to work so attendant helped me. Very courteous.

KARI S.
Évaluation :

Used to use only this location - was rudely greeted when the Uhaul app did not work for me at the location - older lady was rude - gentlemen that was much nicer called me back to finish what the app did not do - but van was dirty and with COVID - would have liked it to at least be wiped down - we did the cleaning since my employees would be using it. Will go back to other location - I tried !

Gary B.
Évaluation :

Le client n'a pas laissé de commentaire.

James D.
Évaluation :

The one complaint I have is on the contract it states there was a full tank of gas and when I did my walk around there was only half a tank.

William M.
Évaluation :

I realize there is only one person on duty at this location, but it's a little inconvenient having to wait outside the locked office door, which we had to do for about 10 minutes each time, when picking up the truck and returning the truck. Also, the truck was returned on the same day as rental at 6:15 (when the attendant finally came to the door), and not at 7:56 a.m. on 08/29/2020 as the receipt reflects. Other than those minor irritations, the service, process and equipment were great!

JULIE C.
Évaluation :

The location was fine and the people very pleasant. The problem is with Uhaul changing the location of my pickup at the last minute. It was very inconvenient. I know you notified me text a day before, however when you make a reservation to pickup a month in advance I can't see why the pickup place was not honored.

Ajay V.
Évaluation :

Please add washer fluid to the truck we rented. Overall quick easy experience.

Debra B.
Évaluation :

Le client n'a pas laissé de commentaire.

Steve S.
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin G.
Évaluation :

There was no one there at the office when I dropped off the vehicle mid day, so I can comment on personnel nor facilities.

Gerry W.
Évaluation :

Le client n'a pas laissé de commentaire.

Philip B.
Évaluation :

Le client n'a pas laissé de commentaire.

Ted W.
Évaluation :

Le client n'a pas laissé de commentaire.

Kayla R.
Évaluation :

Le client n'a pas laissé de commentaire.

Ted H.
Évaluation :

Le client n'a pas laissé de commentaire.

Samuel W.
Évaluation :

Great experience.

Steven S.
Évaluation :

After hour drop off using phone app and drop box, clean and very well maintained location.

Gerald T.
Évaluation :

Easy and quick access.

Christopher G.
Évaluation :

Le client n'a pas laissé de commentaire.

Patricia T.
Évaluation :

Le client n'a pas laissé de commentaire.

James S.
Évaluation :

Comments on mobile check-in: 1. Did not work - my reservation was still under review for approval at time of pickup. I did not drive away with truck until 1.5 hours after originally planned pickup time. Might have been due to payment processing problems on your (U-Haul's) end. 2. Forced to break social distancing! Because the mobile check-in did not work, the person working at the pickup location physically approached me to give me the keys after verifying that I had a legitimate reservation number. He was not wearing a mask and made no indication that handing me the keys was an irresponsible action. Comments on truck: 1. Steering wheel was not straight - to keep truck driving straight, it must be held about 20 degrees to the left. 2. Cup holders were full of some sticky syrup-like mess. Comments on drop-off: 1. The gate leading to the parking lot where the trucks are picked up was closed when I returned. There was no place to park outside the gate, so a random lady at a storage unit opened the gate for me to drive the truck through. General comments: 1. I ended up in close physical contact at multiple points throughout day when trying to interact with U-Haul truck rental service due to the mobile check-in procedure failing on U-Haul's end.

Uwe B.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael K.
Évaluation :

Customer service at the location was awesome! They've taken care of me very well twice BUT..... Don't use the U Haul APP. Just call the location. The APP experience was very bad and had misinformation. It told me the location did not have what I needed, but they had several of the trucks I needed available.

Sterling H.
Évaluation :

Le client n'a pas laissé de commentaire.

Denise H.
Évaluation :

Le client n'a pas laissé de commentaire.

Sterling H.
Évaluation :

Le client n'a pas laissé de commentaire.

Clayton V.
Évaluation :

Staff was amazing.

WILLIAM P.
Évaluation :

They were great!! So nice and had us ready to go on time

Michael K.
Évaluation :

They were very helpful here!

Steve B.
Évaluation :

Overall great experience.

Non reviews have been submitted for this location.

Retour
Haut de la page