Customer Reviews for AAA Rent A Space

Vehicle driver floor mat was dirty and the truck needed a washing on the outside. It wasn't a big deal for me and I'm guessing the truck was turned in the day before and was unable to be cleaned. I will rent again at this location in the future. I have rented U-Haul trucks of various sizes in the past with good service. This was the 8' pichup truck this time.

You quoted me one price and then charge me something else I went to pick it up don't understand what it was about but I'm sure you got a reason for it

Great customer Service

The worker was 35 minutes late to the site, showing up at 9:35 when the location opened at 9:00. He was very rude and very unapologetic. Also, failed to mention that even though I scheduled to have the uhaul for 12 hours, I would be charged for 2 days and double the insurance coverage. I manage a retail store for a 100 million dollar company so I understand punctuality and professionalism. Overall horrible experience, and will not be going back.

We’re new to the area and have rented both trucks and trailers from this location. Everyone is always super friendly and beyond helpful! Great staff.

Little nervous about parking 26ft truck in tiny parking spot. I also figured there would be a sign that designated it as a after hours drop off spot. It made me nervous it didn’t, considering it said it charges if you’re in the wrong spot. But I didn’t get charged so It all worked out. Still a great experience!

The representative from this location was not very knowledgeable. I filled the U-Haul truck up and was watching the gas hand carefully in order to put it back to when I got it. The gas hand didn’t move and I filled the truck all the way up. That was an extra $40 that I should not have had to pay!! I won’t be using U-Haul again!!

The truck's brakes seemed a little off but the man who I dealt with was helpful and I'm grateful he is open Sundays! Thanks

Truck could use a set of windshield wipers. U haul needs to design a ramp for this truck. Other than that it is awesome.

The person in charge was very helpful. We were arrived 10 min. before closing and he stayed over to finish the deal. We reported the door issue to him. He notel it.

When I picked up the truck the floorboards were muddy and dirty, the drink holders were dirty, and the door pockets were dirty. We returned it the same way we got it and I took pictures before we left with it

Nothing, service was perfect.

I returned my uhaul a day early, and with the appropriate amount of gas, and five minutes after leaving, i was notified i was charged a refueling fee. I told the gentleman that o had taken pictures of when i got the uhaul and when i dropped it off, and he said to take it up with corporate. Which i did, too which they refunded the refueling charges, and attributed it to documenting error. Which it was not.

Make sure ratchets and things work properly.

We always use U-Haul. Don't know of any improvements needed.

Overall the truck worked as needed. Cold A/C and it held almost our entire home. The only issue was that the truck would shake really bad when I would go above 60mph so be aware you will not be able to reach highway speeds.

I dropped the truck off and he had a phone or tablet. He said I was good to go. I told him the dolly and pads were in the back. Short and sweet.

You Can't.

I'll never recommend uhaul to anyone. It was a fiasco from start to finish... I'll use Penske or hertz,in the future.

The personal went through everything and even called me back for a lost cell phone left in truck. Even though it wasn’t mine. The personal at the Oxford, Ohio didn’t clean out the vehicle as the one in Kentucky did all checkpoints!

Best service in town! Efficient and friendly service.

Very nice staff

The customer service could be a little better.

The reservation sheet had a different address than where the truck actually was. Further, when we did not show up by the time we listed we would be there, the representative called and was very rude, saying how my need to contact my partner to see why he wasn't there "is not my problem." He was unnecessarily rude when I told him I needed to see why my partner was not there to pick up the truck an hour after the time I listed he would be there to pick up.

The regular gentleman that was there is always good and thorough with all information. Only complaint I have is buy the office a new ac unit so the workers and customers don't have to listen to it.

Very professional.

professional

The throttle became stuck 2 times when slowing down from the freeway... I had keep the brake down to keep the vehicle from moving while the engine kept between 5000 to 6000 RPMs... Then, I had to put the vehicle in neutral and step on the gas to get it to throttle down... The vehicle was not safe at all... The drop off location was closed, so, I wasn't able to let UHAUL know that the vehicle was not operating safely... I was suppose to have the vehicle for 2 days, however, I turned the vehicle back in after a few hours... Please fix the problem with that vehicle.

Marcus goes above and beyond to assist his customers! Great Job Marcus and thanks again!

Cleanest uhaul truck I’ve rented!

Well where to begin.....I initially made a reservation for a specific truck a week before the specified date of use. When I arrived at the location the man working was not professional to say the least. He made a completely new reservation causing uhaul to charge my bank multiple times. Six days later I am still dealing with uhaul and the bank regarding multiple charges that pop up in my bank account. They charged me for the wrong truck and the charged me for fuel on the wrong vehicle, even after stating to them that was the case. All in all I have never had a worse experience dealing with any company whatsoever. I will never be using uhaul again and after my family members and friends witnessed this clown show firsthand they will not either.

Just what I needed

Dont overcharge for mileage that shouldnt have been charged in the first place.