Évaluations des clients AAA Rent A Space

First experience it was good.

The guys were on point, great experience .

Overflow parking is not clearly marked

we had a specific reservation to pick up the truck and we were there for an hour and a half before we could get registered and on the road with our U-Haul truck the employee was not addressed appropriate

Customer service was above and beyond. Representative was well informed, helpful and very polite.

This is the best UHaul rental location that I've ever used. The staff is friendly, and service-oriented. The staff member I worked with was very thorough, kind, and easy to work with. I would highly recommend this location.

The guy was real helpful. I had a bad experience at another uhaul off i-75 and eastern bypass.

This was not the location I made the reservation for. I get informed a few days before that I had to come here, out of my way. There is a Uhaul location at end of street where I was loading. When I arrive to pick up, I am informed that the dolly I reserved is not available.

Have everything at the location that is on the reservation. Have to go to different locations for the rest of the equipment I needed to move

The truck I drove did have some play in the steering. But other than that it did great.

I was informed that I did not have to download the app (that it was optional) and when I got there they could do it all in person. This was not the case...we had to do multiple things when we got there including a video, the person working was not helpful at all and we arrived at exactly 12 and did not leave with the truck until 1. I would not recommend this place at all.

The person on site to help us with this rental was fantastic. Very helpful and knowledgeable. It was our first time renting a trailer and we were very thankful he was there to help us. Thank you.

This had nothing to do with this facility I was misinformed on the cost to rent the dolly And the phone number that was given for verification went to voicemail and was incorrect Not happy with my experience. Wouldn't recommend Uhaul to anyone

The guy at the store was very helpful and nice. He had lots of helpful info.

There was an issue with the dolly rental, while we had the receipt/proof of payment the location did not have it. It wasn't their fault but it did delay us from getting our uhaul on time. We didn't get to leave for an hour. Otherwise it was great.

Give the person there some help on a busy Saturday afternoon!!!

I have rented uhaul trailers frequently, and all over the country, as I travel extensively for work. Without question, this is the best location I have ever used. Marcus is knowledgeable, professional and friendly. I now go out of my way to use this location because I know they will have what I need and take good care of me. I cannot say enough good things. Thank you so much for making trailer rental so easy!

The customer service was GREAT. The owner was there as was a great clerk. You all came though in an emergency situation and everything just worked perfectly. I'm VERY HAPPY with all this and would DEFINITELY recommend them to anyone. The truck was clean and ran well. I couldn't find anything to complain about. You all were upfront with the estimated price and it was pretty close. I'm just well pleased with the entire operation and would give it a 10 out of 10.

Friendly helpful staff who made moving easier for is

Company could not process credit card on this day and had to do application remotely. Staff were very helpful in the process.

You charged me twice for one service. I'm calling tomorrow to see if I can get a refund!!

1. The website is terrible. 2) employee was RUDEE! I was running a little late due to weather and he called to see if I was coming to get the truck still and that if I pass an hour they cancel my reservation. I assured him I would be there and I was less than two minutes away. (I still had almost twenty mins before my hour was up. He interrupted me and repeated himself numerous times it was very rude and unprofessional. When we arrived he acted like a child and had an attitude. Back to website. It added many unnecessary items to my cart, I deleted them(or so I thought) when my boyfriend checked out they charged me for all the extra items so we had to ask the employee to take the items and refund the 30 dollars worth of things we didn't request. The employee got a attitude again. 3. My money was never refunded for that thirty dollars worth of stuff that not only did I not want, but that I gave back to the employee and was assured it was refunded. I rent a uhaul once sometimes twice a year consistently and I'm not sure if I will anymore after this experience.

Excellent contactless pickup.

They was very great people. We got the truck the back was not cleaned We sweep it out and cleaned it before and after.

Logini was very hard. I did not logon by cell phone. Person's helping me was just as confused. This has got to be a better way. I will not try this again.

Vehicle driver floor mat was dirty and the truck needed a washing on the outside. It wasn't a big deal for me and I'm guessing the truck was turned in the day before and was unable to be cleaned. I will rent again at this location in the future. I have rented U-Haul trucks of various sizes in the past with good service. This was the 8' pichup truck this time.

You quoted me one price and then charge me something else I went to pick it up don't understand what it was about but I'm sure you got a reason for it

Great customer Service

The worker was 35 minutes late to the site, showing up at 9:35 when the location opened at 9:00. He was very rude and very unapologetic. Also, failed to mention that even though I scheduled to have the uhaul for 12 hours, I would be charged for 2 days and double the insurance coverage. I manage a retail store for a 100 million dollar company so I understand punctuality and professionalism. Overall horrible experience, and will not be going back.

We're new to the area and have rented both trucks and trailers from this location. Everyone is always super friendly and beyond helpful! Great staff.

Little nervous about parking 26ft truck in tiny parking spot. I also figured there would be a sign that designated it as a after hours drop off spot. It made me nervous it didn't, considering it said it charges if you're in the wrong spot. But I didn't get charged so It all worked out. Still a great experience!

The representative from this location was not very knowledgeable. I filled the U-Haul truck up and was watching the gas hand carefully in order to put it back to when I got it. The gas hand didn't move and I filled the truck all the way up. That was an extra $40 that I should not have had to pay!! I won't be using U-Haul again!!

The truck's brakes seemed a little off but the man who I dealt with was helpful and I'm grateful he is open Sundays! Thanks

Truck could use a set of windshield wipers. U haul needs to design a ramp for this truck. Other than that it is awesome.

The person in charge was very helpful. We were arrived 10 min. before closing and he stayed over to finish the deal. We reported the door issue to him. He notel it.

When I picked up the truck the floorboards were muddy and dirty, the drink holders were dirty, and the door pockets were dirty. We returned it the same way we got it and I took pictures before we left with it

Nothing, service was perfect.

I returned my uhaul a day early, and with the appropriate amount of gas, and five minutes after leaving, i was notified i was charged a refueling fee. I told the gentleman that o had taken pictures of when i got the uhaul and when i dropped it off, and he said to take it up with corporate. Which i did, too which they refunded the refueling charges, and attributed it to documenting error. Which it was not.

Make sure ratchets and things work properly.

We always use U-Haul. Don't know of any improvements needed.