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LORI M.
Customer Reviews for AAA Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The manager was a middle aged gentleman who was an absolute rockstar! He made the process simple and easy.
LAITH A.Everything was great!!!
Ceasar A.The man at this location was able to take the truck we had as well it saved us time because we didn't have to drive to the other uhaul location to drop off the truck
Michael C.Location was 20/10. Perfect service
Jesus R.Excellent customer experience.
Teresa T.Very nice staff. Pleasure to deal with.
Eva M.Took forever to get checked in - mobile pick up didn't work and attendant wasn't super helpful.
CONSTANTINE X.Dolly required in all your vehicles
Gopinath S.The best!
Samuel P.Been here before....great experience
David R.Rudy, who is the manager of AAA Storage in Plano is fantastic. He made it very easy to rent the truck and facilitated my move with a smile. Best place in Plano, TX to store things and rent a UHaul truck! Five stars! *****
Fran B.Fast, efficient, professional
George M.Excellent customer service, clean fueled van that was perfect for what I needed to accomplish. I'll be a repeat customer! Merci.
Kevin C.The interior needed sweeping out in the bed and a wipe down of the front area.
CONSTANTINE X.I reserved a moving dolly on line with my truck reservation. When I got to location for pick-up they didn't have a dolly. Rudy, manager, said Uhaul site has dollies listed on line for reservation but they seldom actually have the moving dollies available. Very frustrating.
Peggy K.First time I have used this location and it is great. Smaller than some but quick and efficient
Colin M.The person I talked to was very helpful and answered all my questions and concerns. It was a quick and easy pick up and drop off.
Chun Hsien S.Coordinate early with pick up location to ensure you know the location hours and paring availability in the area.
Larry S.All as expected
Daniel S.I had to make some changes to my original rental plans. The local agent was very helpful in assisting me make the changes without adding charges. I was very impressed, as immovable corporate policy blocks to actual customer service seem to be the rule these days. Well done, UHaul team!
kirsten M.The staff at this location is the best I've encountered in the 5 trucks I've rented in the last 3 months. They were attentive to my concerns and made me aware of some I might have not noticed. When I need a truck, I will use this location!
Matthew M.The back of the van was dirty and the return experience was HORRIBLE! The link provided would not load. The UHAUL app would not allow me to log in. You call center wait was 45 minutes. Very bad
CONSTANTINE X.Nothing , you already have the best customer service.
Dimitrios D.This was one of the BEST experiences I've had with any U-Haul location in North Texas area. I'll go out of my way to use them again when/if the time arises. Extremely polite and helpful owner.
Neil S.No improvements needed. Very friendly and efficient service.
Jon A.Excellent service à la clientèle
Walter M.Service was great, vehicle was in good working order. Fast and efficient service, overall great experience
John G.Rapid service at pickup & return. Very professional & extremely efficient!
John T.Let us know to check in before getting to rental wasted 30 minutes. But over all it was a great experience easy process.
Gesseyna G.You do not make it clear that the equipment must be picked up within an hour of the scheduled pick up time. At the West Plano location our equipment was given to someone else. When we tried to call that location we got uhaul customer service instead, who were not helpful and gave us the run around.
Tom K.Great service, great equipment and excellent ease of equipment rental
Geoffrey C.Nothing of note.
austin S.Rudy was absolutely amazing very helpful
Joseph E.More variety of truck sizes.
Perry M.The manager is very professional and courteous. It was a great experience.
ISRAR H.MR: RUDDY IS EXCELENT PERSON.
Blanca R. B.Excellent customer service !
calvin C.Rudy was amazing! The system was moving extremely slow but he remained patient and helped us to get our truck. The other guy was helpful as well! (just can't remember his name, sorry)
Alex J.Super great service
David R.Staff person very helpful and welcoming. Easy return very easy
David R.Fast, excellent service!
WILLIAM S.It doesn't get any better than Rudy!!! He's the best!!! We rent every single week and he never fails to take great care of us! Remembers my name and even details about an accident my mom had last week and was thoughtful enough to remember to ask about her. He is truly an asset in every way!!!! I look forward to his smiling face every Tuesday!
Sara P.Never let Rudy leave!!!! He's the best!!!!!
Sara P.Good service
Laura V.I can't submit comments/concerns to 3321_GM@uhaul.com regarding my receipt. I get "5.1.0 - Unknown address error 550-'5.4.1 Recipient address rejected: Access denied. AS(201806281) [DM6NAM11FT059.eop-nam11.prod.protection.outlook.com]'" I thought the gas gauge was at 7/8ths when I returned it and wanted a picture of it showing less.
Mason R.Rudy is amazing! Will definitely rent here again! 🤗
Bryan H.While the people in the field were very helpful, it does not change the fact that I was sent to 3 different locations to find the trailer promised. After returning home with trailer movers said it was to small. I returned it and rented a truck and car hauler within 20 minutes but was still charged a daily rental for trailer. Even after I was told I would receive a $50. credit for the hassel.
Lee G.Box truck measurements are misleading, it says 15' long but it is only 12' long + the extra overhead room.
Sami A.Rudy was great. Will recommend in the future.
KANE E.Rudy is amazing he greeted me by name by my 2nd visit and I have never seen him greet anyone that comes through the door by anything other than their last name he is amazing! Honestly i use this location mainly because of his customer service ability!!!!! Never had a prob with any truck or equipment but a friendly face like his when I walk in the door is the one thing no one else has that keeps me coming back! Great guy great place!
SARA P.Everyone I worked with here were extremely helpful and courteous. I would recommend Aaa Storage to anyone!!!
PAM K. | Expérience généraleRudy was great. He was courteous and answered every question I had promptly.
Daniel C. | Expérience généraleExcellent location. Excellent customer service
ISRAR H. | Expérience généraleRudy was always professional and friendly! He is great
JENNIFER ANN M. | Expérience généraleMuy buen lugar ‘’el señor muy atento siempre
JORGE OSCOBEDO S. | Expérience généraleAbsolutely pleased with the storage facility, but even better was working with Rudy Gonzales. He was always pleasant, very helpful, and just an overall pleasure to work with.
LISA KAY D. | Expérience généraleFacility manager was great, he was very helpful and informative. Over all great experience with the rental process.
Privacy R. | Premières impressionsThey were really nice helpful! Thank you!!
Privacy R. | Premières impressionsThe facility manager was wonderful! The facility is practically brand new and is really nice. We're quite happy with our choice!
ALICE S. | Premières impressions