Customer Reviews for AAA Shiloh Storage
(Concessionnaire U-Haul dans le voisinage)

305 évaluations

4909 Hightech Dr   Tyler, TX 75703

(903) 508-2442

Location Hours

  • Lun au ven : 8h30 am à 4h30 pm
  • Sam : 8h30 am à 11h30 am
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(903) 508-2442

4909 Hightech Dr
Tyler, TX 75703

Services dans cet établissement :

Location Hours

  • Lun au ven : 8h30 am à 4h30 pm
  • Sam : 8h30 am à 11h30 am
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon P. 
Évaluation :
5

Great and friendly customer service.

MICHAEL SHAWN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL S. 
Évaluation :
5

Lana, the manager of the facility, was cheerful, friendly, and competent. Give her a pay raise.

Melvin J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRUC N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVENE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAQUETERIA N. 
Évaluation :
5

Not a thing! I bought supplies there and rented a moving truck. I am only sorry that I moved so far away and won't get to work with her again!

SONYA H. 
Évaluation :
5

I think this was the best Uhaul rental location I have used. Friendly and knowledgeable manager. I will use them again when the need arises.

DAVID GARRETT T. 
Évaluation :
3

Stop taking people for granted.

Christiane B. 
Évaluation :
5

Excellent service à la clientèle

Deona P. 
Évaluation :
5

great service! super easy!

Ronna E. 
Évaluation :
5

Nothing At All, Keep Up The Good Work

Darriell C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARVIS DEVON J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS C. 
Évaluation :
5

Thanks, I'll be back!!!!!

byron L. 
Évaluation :
5

N/a

Natalie A. 
Évaluation :
5

Owner is very nice and helpful! In and out in 15mins

JEFFREY R. 
Évaluation :
5

Lana is a joy to work with and an asset to your company.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NASHELLE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martin B. 
Évaluation :
1

Clean the trucks between renters. When we opened it up to look at the box the night we picked it up, we didn't notice anything and closed it back. When we got it back to our apartment and opened the box ready to bring our stuff down, there were little roaches everywhere. The ride across town disturbed them and they all came out of their nests behind the tie-down anchors on the walls. We spent hours chasing them out trying to get rid of them so we could put our stuff in the truck without our stuff becoming infested with German cockroaches. It was disgusting and unacceptable. I shouldn't pay someone so I can be an amateur pest control technician. I have never had an experience like that at a real u-Haul dealer and I don't plant to be back to a neighborhood dealer anytime soon.

Katelyn S. 
Évaluation :
5

They were very helpful and friendly I reccomend this company .

ANN DAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN DAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IDA B. 
Évaluation :
4

I originally selected this location. When I arrived I was advised I had to go to the one on Troup Highway. I had a terrible experience at that location a few years ago and will never do business there. The lady here cancelled the reservation and rented me a smaller truck they had. Turns out I needed the larger truck as I had to make 2 trips to complete my task.

Stephen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drexell F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA M. 
Évaluation :
5

I would highly recommend AAA Shiloh Storage to everyone! A+ service!

Stuart F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

melinda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ilga R. 
Évaluation :
5

Always excellent service from this location!!!

Ricky B. 
Évaluation :
5

My first time to rent a cargo van and I was pleasantly surprised at how clean and nice it was. Easy pick up and drop off experience and friendly staff.

Thomas P. 
Évaluation :
5

Friendly folks, equipment clean, and ready to. Couldn't ask for more! Thank you, Lana, for a great experience.

Brian B. 
Évaluation :
5

The office was closed when i returned the truck. I had lost my contract during the move and spoke to an agent and she took care of the closing the contract. Excellent!

Alfredo R. 
Évaluation :
5

The customer service was excellent. Lana was very professional and helpful. She made my rental fast and easy. We need more people like Lana. Thanks for everything!!!!!

Paul P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diyamon J. 
Évaluation :
5

It was great. Awesome customer service!

Nita G. 
Évaluation :
5

great service, fast , easy and great prices.

Samuel F. 
Évaluation :
5

Easy to use and super cost effective!

Billy T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeanna W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Very nice people

April K. 
Évaluation :
5

Your already great just keep up the good work?

Chaqueteria N. 
Évaluation :
5

This is nothing to do with AAA Shiloh Storage, but rather with UHaul's corporate customer service. I reserved my UHaul online and my van was guaranteed to be available at the location I chose. When I arrived I was informed that the van had been taken to Shreveport, LA, and that I would have to go to another location. This wasn't convenient because the other location was further away and would cost me more money in mileage. I didn't think this was right so I called customer service. The first man tried to be helpful but he had limited information so he transferred me to someone from scheduling. The woman who answered was rude and unapologetic. I told her the new location was further and would cost me more money. She informed that UHaul would NOT cover the additional mileage repeatedly and verbatim. When I then asked about the guarantee she was incredibly rude and sternly told me "WE WILL NOT GIVE YOU 50 $" (paraphrase). I have used Uhaul loyally for all my moves over the years, but I don't think I can support the company anymore knowing how poorly UHaul treats their customers when something goes wrong. I can only imagine what it would be like if I ever damaged a truck. I'll rent with another company from now on.

Matthew L. 
Évaluation :
5

Have all your rep's as friendly and accommodating as the Lady that adsisted us.

Lawrence T. 
Évaluation :
5

This location is clean and the people knowledgeable about their products.

GABLE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
5

great experience - lana was friendly and helpful.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martijn M. 
Évaluation :
5

The best customer service I have ever had since renting truck from U-Haul and any other trucking company. If there is any rating more than excellent that is her rating. God bless you all.

Cyril N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronnie S. 
Évaluation :
5

My entire experience was excellent. I was treated well, and truck was perfect. I have always liked this location. Thank you, Casey

Casey M. 
Évaluation :
5

Excellent service!

Bruce M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH G. 
Évaluation :
5

It was all good. The lady who rented to us was very nice and helpful. The only thing was that the dashboard light was saying it needed an oil change but we had no problems with the truck.

Nita G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert C. 
Évaluation :
5

Pleasant staff ! Rental and return process a breeze!

Latorie B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Josh F. 
Évaluation :
4

The van had dirt around the fender wells and tires. Not extremely dirty but needed at least rinsed off. Also the key slot for after hours drop off needs to be fixed. The key barely fit so I had to take the key chain off and push the key through the slot with considerable pressure and then slide the key chain into the slot separately.

Ryan S. 
Évaluation :
4

I rented what I thought was a truck with a 15' cargo space. The floor space in the cargo area is not even 12' and when you include the space over the cab, it still does not reach 15'. I rented this truck with specific measurements in mind for my items to transport and had to make adjustments because of the limited space. You should not advertise a 15' length when that is not actually the space available. I am not likely to rent from Uhaul again. The local rep was very nice and helpful. I appreciated her assistance. The cab of the truck had not been cleaned or vacuumed and had animal hair on the seats.

Taryn C. 
Évaluation :
5

Nothing, Lana was great!

jacob B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy M. 
Évaluation :
5

No comment.

michael H. 
Évaluation :
5

The staff was very accommodating and everything went great.

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles P. 
Évaluation :
5

Whole process was great, would definitely use them again.

Jaime A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael W O. 
Évaluation :
5

Awesome Uhaul business!

Karen G. 
Évaluation :
1

My reservation was at 2, get a phone call day of at 10:45 saying she's going out of town and needed me there by 12 and was almost 2 hrs away out of town... had to speed there since everything was closed Sunday. Don't tell me tube equipment I reserved you don't have... don't care you didn't charge. Don't lie and say I'm due back certain monies at check out, a minimum of 160$, plus fees for days/ milage not used that upon drop off was advised that was not tube case. Don't rent faulty equipment. Trailer lights went out causing us to have to stop travel. Had to Pay for a hotel, could have gotten into legal trouble being pulled over, ect. Advised that oil life was only at 10 %, was reassured no issue. Got to Georgia and check engine light came on causing extreme anxiety and panic for the remainder of my trip. The customer agent told us to turn towing/ haul button off when it clearly stated to turn off uphill and in snow only.

Angela J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH G. 
Évaluation :
5

I will rent again from this place. Very professional and nice.

MARGARET L. 
Évaluation :
5

The lady was great. We were asked to NOT go to the location that was originally assigned. Calling the 800 Number being on HOLD and working w/ them to get another location was time consuming ---and trust me I had NO time to deal w/ same. The lady at the spot I dropped the trailer at was TERRIFIC.

Julie B. 
Évaluation :
5

Lady was very kind and professional. She made my checkout very easy. The truck was in good shape and we'll maintained.

William C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRIS P. 
Évaluation :
5

Very friendly staff

Patricia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen G. 
Évaluation :
4

I didn't reserve my van there I reserved at storage Mac and got sent to this location because they didn't have my van even tho when I reserved it they did. I didn't appreciate having to drive to another location. Especially without an apology

Rhonda M. 
Évaluation :
5

Superior service. so easy to do business with you.

BRENT M. 
Évaluation :
5

Very friendly staff. Perfect location and very quick service. Merci.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA C. 
Évaluation :
5

The truck was 95 % great! However, the front end is WAY out of alignment. Also, the driver side rear view mirror kept moving out of position while I drove.

Brent L. 
Évaluation :
5

Staff was great and friendly.

Patricia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelley B. 
Évaluation :
5

Great transaction!!!

Tim M.  |  Expérience générale 
Évaluation :
5

We were very pleased with the facility, but, most importantly, with the service we received from Lana. She is always very friendly and helpful. We would absolutely recommend this facility to a friend.

RODNEY P.  |  Expérience générale 
Évaluation :
5

I had absolutely no problems at all! Loved it!

BRITTANY B.  |  Expérience générale 
Non reviews have been submitted for this location.

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