The facility was not equipped to deal with the amount of customers that were there. I arrived prior to my booking time and it took an hour for the employee to set up my rental despite there only being one person ahead of me in line. Once I finally got the equipment the lights did not work and the facility offered no solutions and said it was just cold. There was several other customers there who had issues with equipment they ordered not being in stock. The facility also never answered their phone prior to my booking to answer questions I had about the rental.Faith T.
Customer Reviews for A&D Power Equipment 2013 Ltd
(U-Haul Neighborhood Dealer)
Pour nous contacter
Prince George, BC V2N1V8
Services dans cet établissement :
9h am à 12h pm / 1h pm à 5nbsp;h 30 pm
- Samedi9h am à 12h pm / 1h pm à 3h pm
Heures d'ouverture spéciales
- 12/10/2022: 9h00 am à 1h00 pm
- 12/12/2022: 9h00 am à 4h30 pm
- 12/24/2022 - 12/26/2022: Fermé
- 12/31/2022 - 1/2/2023: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Matthew S.
Le client n'a pas laissé de commentaire.rob E.
I am still fighting to get my cash deposit that I had to put up to secure the use of the Dolly since I did not have a credit card. For some reason I was told there is no record of my transaction. I was thinking if trying to rent a truck to finish my move but I am concerned I will loose my money. I am at 4 days trying to get my depisit back so far.cory B.
Improve the online check in. The staff were awesome but the check in online didn't work so I had to go in storesara G.
Le client n'a pas laissé de commentaire.Charlotte J.
Friendly lady, great service, quick and efficientRyan C.
When I arrived to the establishment the lady at the desk was on a personal call. She asked if i wasn't in a hurry, could i come back later. I said no cause my ride was here now and needed to go. She gave attitude and said she was too busy. After everything that happened when i picked up the vehicle escalated my frustrations, i said no and needed to return it now and wanted to go. She did an inspection and the fuel wasn't over 3/4 full like what the inspection showed on the other end. Now I'm upset how the way the business is done cause what i said would happen when picking up the vehicle. If it was full in the first place there would have been no problem. But instead she asked me to go fill up the vehicle so she didn't have to take my deposit. If it was full in the first place, i would have returned it the same way. I spent a lot of money at uhaul and this experience has made not to want to do business with your company again.Greig Q.
Le client n'a pas laissé de commentaire.April M.
Lady here was helpful. She made a few calls and after about an hour of waiting agreed I could leave d truck. She was more welcoming than the manager on 3rd Avenue. I could tell she made effort to help resolve my issuesDickson I.
unfriendly staffGREG N.
Le client n'a pas laissé de commentaire.Alicia B.
Le client n'a pas laissé de commentaire.ALEX G.
Le client n'a pas laissé de commentaire.Dan M.
Le client n'a pas laissé de commentaire.Tharun E.
Make the pick up easier. When everything has been reserved online should not have to do everything all over again.Leanne W.
Le client n'a pas laissé de commentaire.Don T.
Le client n'a pas laissé de commentaire.Gordon R.
Le client n'a pas laissé de commentaire.Elizabeth G.
The car hauler trailer I rented worked like a charm. The staff were extremely knowledgeable and courteous. I'll definitely rent there again when the need arises. Bill M. Prince George, BC.WILLIAM M.
Their should be instructions for dropping off a trailer at this location doe to the fact they closed early. Uhaul should remove locations that no longer provide their service from there web site.Paul S.
The truck box wasn't swept out and neither was the inside of the vehicle cleaned. The staff at this location had poor customer service. The staff wasn't friendly and they didn't explain the charges very well. They initially tried overcharging me before I questioned why the price was so high. I was grateful for the receipt to see what I was being charged for. I've been to other Uhaul locations and haven't experienced this, I won't be returning to this location.Alissa T.
We had a awful experience with the truck itself, kept going into 5000-6000 rpm's, was jumping in the front end when it was high in the rpm and wouldn't go down, lights kept going on and off during the night while it was driving, the interior light stayed on for about 4 hours before it went off on its own, the lights were very finicky, the truck box wasn't cleaned, washer fluid needed to be topped up, the oil was low and needed to be topped up, drivers side floor had a puddle indicating a leak of some sort, there was no walk through done to the truck during pick up. The truck was cleaned inside the interior and the box when we were done, and I put in more gas than what we started with after the 14 hour drive from Prince George to stettler. I think we should be offered some sort of credit considering the experience was awful driving through the mountains in the middle of the night without lights.kyla W.
Le client n'a pas laissé de commentaire.Wendy P.
The cab of the truck had a putrid smell. We had to have the windows down the whole trip. We placed several air fresheners into the cab to no avail.Mark T.
The right hand signal light did not work - even though the attendant told me it was working. The attendant' was of minimal help as she assumed I knew everything about pulling a trailer of this sort.Edmond D.
Your regional manager sent me to 3 locations because everything had a gas tank drilled and gad stolen and nevet bothered to check if the others were ok. The. He finds a truck for me send me a confirmation text for 9am pick up then tells me to wait an hour or to call his employee and ask why they aren't there. Then he never notified the location I was going to rent. The. Because he screwed up he ghosted me and wouldn't answer my call. Every disgusting attitude from this incompetent regional manager and I will never rent from him again. Luckily the people than ran the location I finally got the truck from were actually competent and were able to help me and also knew that this regional manager was a not the brightest crayon in the box.Bryan G.
The lady at the front desk was one of the rudest people I've ever had the misfortune of dealing with in customer service of any kind. Just grouchy, irritated, impatient and just plain miserable.John N.
I did not get the truck I reserved more than 1 month before, and I got to know that 2 days before I went to pick it up. I got I smaller one, which made me rent a trailer, and I spend almost double. Truck was okay inside but very dirty outside, I had to clean the windshield and mirrors.Luiz T.
Le client n'a pas laissé de commentaire.Reynaldo R.
Poor customer service at this place. Prior to this reservation, my partner has reserved a truck 2 weeks prior to my moving to pick up in Prince George. 18 hours before moving day. Uhaul sent me a mesage to pick up the truck in Quesnel, 1h30 minutes away from Prince George. When we called to sol e the issue not only the operator was rude but we did not received any help at all. We were told there were no trucks available for the week. We had to cancel that reservation and gladly WE were able to find a Uhaul truck. Also we had to pay double that the amount we were given on the first reservation!! honestly i used Uhaul so many times but i really think this was the last.Melissa M.
The equipment was clean but the AC wasn't working and the one staff was awesome but she could have used some help.Glenn H.
Le client n'a pas laissé de commentaire.Christopher J.
Make more Availability of uhaul. Rentals are not guaranteed and it's sad.Bassey I.
There was a short in either the truck or tow dolly and I was expected to take it the mechanic to get it fixed.Alexander J.
Le client n'a pas laissé de commentaire.James F.
Le client n'a pas laissé de commentaire.Jesse M.
The office/storefront could use some cleaning an updatingJune H.
Le client n'a pas laissé de commentaire.Dave R.
Le client n'a pas laissé de commentaire.William R.
Great service. Very quick and easy. Location is great.Spencer G.
Le client n'a pas laissé de commentaire.Rachelle M.
The truck was covered in bugs, the staff were surly at first and warmed up. The computer system kept going down, the location pick up and time were changed while we were heading to get the truck sending us to a different location and then away as the time was pushed back. The shop was incredibly messy. The staff seemed over worked and unhappy. I know it is tough to hire and keep employees right now, so I am not holding it against them. I hope they get some help.Theodore K.
Le client n'a pas laissé de commentaire.Samantha E.
Always a pleasure dealing with you allChris W.
Treat customers as a client. Someone you wish to feel wanted rather than a distraction to whatever else you wish to do that day.Arnaldus Z.
I thought everything went well!Jesse M.
Le client n'a pas laissé de commentaire.Dylan W.
Le client n'a pas laissé de commentaire.Kim L.
Le client n'a pas laissé de commentaire.treavor T.
Le client n'a pas laissé de commentaire.janpreet A.
Uhaul's electronic sign up equipment is slow and cumbersome for the customer.CLARK F.
Le client n'a pas laissé de commentaire.Blayne B.
Le client n'a pas laissé de commentaire.Allen N.
I have used this location on numerous occasions and each time they they went out out their way to accommodate my needs.Dan G.
All goodRonald Kevin R.
Had good experience. No comments on my end.jASON P.
Love the people running the store. Truck was clean for me, thanks all.Alexis K.
Le client n'a pas laissé de commentaire.CHARLES M.
Was a great experience overall!Megan D.
Le client n'a pas laissé de commentaire.Swethambari B.
I've moved 6 times in the last 10 years and always use this location. The lady who works at the counter is absolutely amazing. She's friendly and so helpful.JANICE W.
The car wasn't cleaned and I was charged for cleaningLucas B.
Staff at this locations has always been exceptionalMark M.
Le client n'a pas laissé de commentaire.George P.
Le client n'a pas laissé de commentaire.Manjit G.
The lady was not friendly at all. She never called me the day prior and insisted she did.Tyler L.
Le client n'a pas laissé de commentaire.Howard B.
This location was incredibly friendly and helpful made a very stressful day end on an extremely positive note.Ryan L.
Le client n'a pas laissé de commentaire.Rena U.
Absolutely nothing !!! Excellent service all around right on I'm happylidia T.
Le client n'a pas laissé de commentaire.KURTIS C.
Le client n'a pas laissé de commentaire.DEREK D.
Le client n'a pas laissé de commentaire.Annette S.
Le client n'a pas laissé de commentaire.AARON E.
Le client n'a pas laissé de commentaire.RICHARD P.
Le client n'a pas laissé de commentaire.JEREMY V.
Having the trailer tongue out of the ice and snow to make connection easier. It wasn't too difficult to connect just had to clean it outKEVIN H.
Have friendlier staff. Lady at counter was rude and made me feel like i was a burden..she seemed annoyed and short with providing help. Lacked customer service skills and did not seem to enjoy her job. Surrounding or customers. Will not be going back to this location.Elaine C.
Le client n'a pas laissé de commentaire.Alan G.
Le client n'a pas laissé de commentaire.Scott S.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.Matthew W.
Le client n'a pas laissé de commentaire.CHRISTOPHER R.
Less wait time at counter Be more friendly and apologize if made to wait unnecessarily. Improve customer serviceHarold M.
Le client n'a pas laissé de commentaire.SADIK A.
Nothing, the service was excellent and the lady went above and beyond to be accomodating.ROBERT C.
Le client n'a pas laissé de commentaire.DAVID G.
Overall pretty good. Trailer had a low tire but no big deal.Matthew L.
Le client n'a pas laissé de commentaire.JORGE C.
Poor customer service. Unfriendly, unhelpful, the lady was honestly quite rude.TINA A.
Le client n'a pas laissé de commentaire.Arvinder S.
Le client n'a pas laissé de commentaire.JEFFREY R.
Le client n'a pas laissé de commentaire.JENNIFER M.
Great equipment and awesome customer service. Very satisfied indeed.RANDY M.
Le client n'a pas laissé de commentaire.RUTENDO M.
Le client n'a pas laissé de commentaire.ken A.
Le client n'a pas laissé de commentaire.adebayo A.
I was well pleased with my uhaul trailer rental. I originally had it booked for 3 days and extended it to 5 days with no problems the unit was good and the service was very good also. Im a happy man an will use uhauls services again.WILLIAM S.