I have rented from UHaul in the past and it was always a positive experience. However, please know that they have changed their system. It was an absolute nightmare! It was a total bait and switch. There is a very nice facility about 5 minutes from my house. The representative said it looked like they would have the truck there and it would be no problem but when they called to confirm (48 hours prior) They changed the location to one that was more than 25 miles from my house in a dangerous area and it was closed! I would never rent from a location that is not a dedicated UHaul center again. The app didn't work at all. The shop was closed. There were scary druggy people passing by and I was alone with a non-functioning app in 100 + degree weather. After 20 min on hold for UHaul help I either got disconnected or the woman hung up! Thank goodness the owner of the shop finally came. He was very nice and able to override the app that was asking me for ridiculous things like my lease agreement and passport!! This was the worst rental experience I have ever had and it took almost 4 hours to get the truck. Never again.
Tamara D
Customer Reviews for A&L Auto Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The location was a bit scary. There was trash and fentanyl foil around the location. I also did not choose this location as my pick up and they didn't open until 10am so I was forced to do mobile pick up which wasn't working well and I was an hour late getting the truck home.
Dylan MExtremely disappointed. Uhaul changed my drop off location and sent me to the worst part of town! The location was difficult to find, the location was supposed to be open yet no one was there! A homeless person was pounded on the door. I had to call three times before anyone answered. I'm sure the person that answered was asleep! Terrible experience!
Brenda KAwesome location really easy to access the vehicles thank you
Michael LU Hual sent me to dangerous part of Phoenix. Prices extremely high. No Veterans discount
Rory MNothing it was a great experience!
Raj KMy reservation was for location 1901 E Broadway, Phx. I arrived just after 11am, the place was closed (2 UHaul trucks out front tho). I waited a few min then called and left message. Waited at least 15 more, called and left another message. Someone called me, I answered and it was woman from location 601 E Broadway, Phx asking if I was coming for the truck, and she said at no one ever at 1901 location. I went to 601 for truck, by then 1 hr after agreed time. Place was a dirty garage, no supplies, and man there not customer service savvy and woman on phone giving him all directions. There were no UHaul supplies. I had to take down mileage and gas reading for him. Windows rain and dust splattered, no fluid in windshield cleaner, mirrors are extremely hard to adjust. Man left before I did. I was now almost 2 hrs late. I stopped at another 'official' UHaul location to get supplies, he filled (dry) washer fluid reservoir, got the windshield cleaned and mirrors adjusted. Very pleasant customer service. Will look for this place next time I need a truck.
Christine P