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CHARLES F
Customer Reviews for ABA Recovery Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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S.O.
Phelix HWe originally went to a different location to pick up the uhaul because that's where the reservation was booked for and they sent us to Mission Gorge because they didn't have it. The customer service representative at the original location was unhelpful and rude.
Ean AFriendly employees Great customer service
Phyllis MGreat service the guys are easy to work with.
Chris JNothing, the attendant was very lovely and personable. Everything was explained upfront. Extra services as hand trucks, moving blankets and boxes were offered. Upon return I was attended too immediately and everything as charges were explained to me clearly and intelligibly. Very professional young men at this location. I will be using again if I need to move other items.
John GReserved a truck and trailer a month in advance. The day before the pick up I called to confirm the location to find out they had moved the truck location and no longer had a trailer available. Nobody ever reached out to me like they were supposed to tell me things had changed. Extremely inconvenient and terrible communication.
Ryan TExceptional gear and customer service overall! Christian, Dylan and the third member of the team were very helpful in explaining the rental process and how to use the gear. This was the first time I had rented a truck and trailer and towed my race car. I was very impressed with the condition of both the vehicle and trailer and how smooth both were on the highway. Will certainly be back next time I race outside of the San Diego area. Well done to all, Bob Hospodar
Robert HI left my Bluetooth in the rental and the honest person there told me he found it in the cup holder which was very appreciated
DON RPleasant employees very friendly great service
Mahmoud IThe staff member was efficient, thorough, and informative. The truch I rented was in impecable shape. I will defintely return to this location.
Kevin RI have issue with gas due to i over the gas please rein verse or give me back the amount of money of the gas. Reason why there is no exact amount you need pay the gas because is not full tank.
Henry GHave a place to sit when it’s raining inside
Margaret SAmazing service. Very personable and professional. Highly recommend this location. -Brawn & Brains Moving & Packing Services
antoine mThis is a five star establishment .The only thing I would suggest is maybe a couple of chairs outside for waiting customers. Merci
VARONIA GMore lighting.
Rosa CThe service was impeccable the truck was wonderful and I would recommend you to anyone God bless you and thank you for your service you truly appreciate it and made our Christmas wonderful thank you and God bless
Terry MEmployees were super awesome and took charge immediately at pick up and delivery. The only issue was that the trailer had oil on the floor and I slipped when I first got on at home. I hurt myself almost enough to return it for another trailer but I didn't. I had a serious deadline to meet and I was still able to complete my task. I notified the employee upon return.
Eddie HThe locations was difficult to drop off the UHaul due to the size and configuration of the main parking lot. Luckily, there were no other cars there when I dropped it off.
TRISTON MI don't remember the name of the gentleman that assisted me in my rental. However he was very helpful with any questions I had and very nice. Great customer service!! Thank you!!
Denise WLoved the service person's efficient style.
Steven WLocation was easy to navigate and the service was fantastic.
Jared TQuickest and easiest uhaul pickup I ever had. 26 foot truck was clean, safe and easy to load.
Jeffrwy BBrand new van that drove great. Even had a back up camera in the rear view mirror. The Uhaul rep was very nice too and made the rental process very easy. I'm very happy about my experience with Uhaul.
Kathryn SThere was no furniture dolly available so I killed my back moving stuff but it was great besides that
Robert HSo only other thing I would offer is getting a lock and tie rope. Had no idea until I was loading up the U-Haul that that was necessary as it was my first time doing this.
Vanessa CThe transmission light was on, and the truck drove very hard, .
Stephanie BFelt like I was being nickel and dimed. 1. I don't think your processes are well defined nor well communicated. I was told to just fill the tank back up to where it was when I left. I saw the line at 1/4 tank but apparently when I came back I was told it was just above the quarter line… I went 20 miles in the truck, and put two gallons back into the truck on my way back… not to mention I had the truck rented for an hour… when I came back I felt like the inspector was trying to find any way to charge me for something… just poor customer service and I felt like you're just trying to find a way to get your tank refilled for free. Here's an idea - start with a full tank so all I have to do is refill to full…
Justin CThe men were very communicative and welcoming. They spoke very clearly, which I find lacking in other UHaul locations where some tend to "mumble" in soft tones, not very inviting. But this was not the case for this location.
Jim SGreat experience. Thanks Marco!
rich qThis is the very first Uhaul I have been to that that does not welcome customers inside or offer a bathroom, they have a sign up on the front doors that due to Covid19 no one is allowed inside, this is total non-sense. They don't let people in because they have a repo business being operated out of here and they don't want irate people going inside. There lot looks like a prison with all the barbed wire to keep the people out trying to get there cars back. Marko was very friendly and helpful, equipment was ready and no problem so an A+ on that. Just not a good overall experience. Felt unwelcome.
Blair gWhole experience was junk. First reservation got cancelled in different location, showed up here truck smells disgusting, windshield from inside was so dirty that couldn't see anything, was so low on gas that didn't make 4 miles to nearest gas station and ran out of fuel, no brakes at all, makes very weird noises when running from engine, truck was not safe operating above 40 mph it was shaking so badly that couldn't keep in the lane, customer service was poor
Oleksii KMain cabin smelled like cigarettes. Highly unacceptable. There should be zero tolerance for having any vehicles smell of cigarettes.
Sean KThe truck we rented had the weather stripping on the door coming off and made it a nightmare to get in and out of the truck. The worker knew it was messed up, but still gave the truck to us.
JOSHUA BLots of extra fees. Charge per mile and stop to get gas? Everything is an add on. Could have highered someone for the price
deanna eMarco always responds and gives superb customer service and very accommodating.
Stanley TVery nice and friendly staff and easy to access location. Merci.
Michelle JAttendant was timely and polite at both pickup and drop off. Very easy. No need to improve based on this one - just do it the same next time :)
Kurt DI have always received wonderful customer service at this location.
Amy DBrand new truck (only 4 000 miles) - very fast and easy experience picking up and dropping off, won't hesitate to do again!
H BNothing. I was amazed at how easy it was. The customer service was excellent and I was even more pleased to have the employee do everything with the trailer for me.
James KThe uhaul guy that checked me in was awesome!!!
ernest aDid not receive a "key" or RF keyfob for access to open and start. Apparently it was hidden somewhere in the cab. So, starting/operation was not a problem. However: I was unable to secure the cab overnight and had to leave it unlocked.
JOHN SStaff at this location are exceptional! Super quick and friendly!
Amy LStaff was very polite and helpful.
MARCELLE EThe steering wheel was completely crooked, the engine didn’t sound too well, gears didn’t shift good either.
Muzhgan Ofaster service. A walk around the vehicle for scratches and dents. The check engine light was on. I've rented from here before and it was a good experience.
norman bNobody was available to check in truck (perhaps because there was a major storm) and self check-in directions for how/where to leave truck we're not clear. I spent a significant amount of time trying to check this vehicle in.
Rodrigo RYoung man who rented me the truck was great, more companies need employees like him. Will definitely return because of him.
Jeffery Cit was hard to see my final bill..i had to look back through really long email...great truck..great staff..thanks
joseph lLovely servise!!!
Michal BThe person helping me at this location was friendly, knowledgeable, and professional.
Brian RThe truck AC stops working after about 10 minutes. The after-hours drop-off parking area is very small and I got the last spot.
MICHAEL NGreat service
Michal BThe guy who got the stuff was great!
Caleb M