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Kristin L.
Customer Reviews for Abbeys Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The customer service was above what we have ever gotten at any other location to date!
Derrick G.The gentleman who served us was very helpful and put me at ease as this was my first time renting a vehicle.
Debbie H.Great service. Clean truck. Will be coming back to this location when renting another Uhaul truck.
Lupe P.Very tight. Not much room to drop off
Jared G.Have the worker be on time and open to receive return of equipment.
Earl G.Terrible location. The access is via an alley or a smaller alley along the side. No room to maneuver a motorhome with trailer.
Robert S.The gentleman that was working was very nice great customer service, very patient with me “ I was very unorganized the day I picked it up†If I ever need a U-Haul I will use you guys again
Melissa R.Guy was surly, rude,, mysigonistic prick.
Eda R.Great dolly it made moving the car easier. Thumbs up.
Joseph J.Very smooth rental. Friendly, professional. Will certainly use again
Chase H.Have items that you ordered (dolly,etc) already inside truck when ready for pickup. Have ramps to make it easier to load and unload.
Connie B.I couldn't sign off online (that's me) so called Abbey and they took care of it. If U-Haul is called I suggest calling in off hours or there's a long wait time to get through. 50 minutes when I called.
Carol F.Keep doing the Excellent job you are doing!! We were very happy with the all a round service we needed to have a toe-dolly ASaP an with help from a couple of the Uhaulers helping out we got one. An we were able to get our job done Quickly for a neighbor in need.
josephine B.when you reserve a trailer in one location you should be able to pick up there But no U-Haul made me travel 2 hours out of my way to pick up so that was a total of 4 hours out of my way Not a happy customer at all
Douglas D.Excellent service. Very helpful!
James C.Awesome staff!
malcolm G.Absolutely loved the management! Super friendly and willing to work with you! Very sad to go but no longer need it as I have moved away.
KEANA H. | Expérience généralePickup was extremely difficult.
Brennon M.Maybe lower per mileage cost.
Mark B.Great staff
Rusty H.Only complaint wud be that it is not open every day, but completely understand why that's not possible. Definitely recommend this facility to anyone who needs more space.
CAROL C. | Expérience généraleThe truck whistled (winsheild or window) the whole way every time we hit 70 mph.. going cross country from washington to florida!!! We hit a few rainstorms and discovered water coming in from the windshield and running down the inside of the windshield from the inside which was a hazard because there's not windshield wipers on the inside of the truck. also the passenger speaker was out so in order for the passenger to hear music over the whistling and truck / road noise the driver had to go deaf. It wouldn't of mattered if we were moving town to town but on a cross country move four days of driving it was not acceptable.
Kristen V.Access is slightly hard to find.
Jeffrey M.Great options and availability. In and out. Very easy. Helpful fella behind the counter
JUSTIN T.Driveway is narrow/requires backing in and spotting a trailer in a tight place. There was also not really much room for the trailer I was dropping off because U-haul initially gave me a drop-off location 7 miles away that doesn't accept any U-haul vehicles.
Michael O.Get rid of whoever is running the corporation, uhaul has declined to an all time low, this has been an isolated good experience as I dealt with corporate the least possible. Only smooth experience I've had out of the last 20. Last one had to wait 2 months for the credit card company to chisel my refund promised by at least 2 uhaul customer reps after hours of "on hold". Time before that I got a truck after an hour wait from scheduled time with bald tires. Only recomendation I have is for this last franchisee to find another company before his reputation goes bad...... oh but there is no competition YET so he's stuck with a poorly run organization.
jeffrey B.They were amazing to work with and I definitely will use them again in the future. Very helpful in our situation as well
JULIA S.The attendant was passive and the building smelled so bad i didn't want to be there
Kristopher K.Guarantee the equipment alot sooner
Michael D.I asked for a contract with my bill and was told it was emailed to me. I have received nothing.
Diana G.this location is easy to get in and out of and close to home
Glenn V.Staff did a wonderful job taking care of me, despite a power outage at their location they got me hooked up, paperwork completed and got me on my way very efficiently. Great service.
EARL DALE M.Excellent trailer and in great condition compared to the one rented prior from That one was severely rusted, holes where it's been rusted through the metal and some support welds had cracks. It worked but was concerning for a small motorcycle trailer.
Brett S.Very helpful
Robert G.Good location, but UHAUL itself suck overall, you provide a pickup truck to rent with the power and the towing capacity but with no trailor brake control they are worthless. You wasted my time and my money even after I stated the I tended purpose in renting the pickup at the time of rental
Jonathan C.Your employee was excellent, very helpful.
Ian R.My only complaint would be that the roof of the U-Haul had a leak in it which isn't a great thing when you're hauling in the Pacific Northwest where it rains almost every day. Apparently it had been reported but not repaired and since there were other trucks on the lot I'm not sure why I couldn't have one without a leak. I used tape to try to block the leak and I was fortunate enough to not have anything ruined, but I would suggest that when you have leaks in your U-Haul trucks and you're in an area where it's raining quite often, it should probably be repaired as soon as possible. Or at least explain to the customer who's paying that there is a reported yet unrepaired leak that may possibly damage your items. I may have changed my mind on the rental.
Paul G.Corey was excellent
William T.Confusing and very fun down. People were rude and unhelpful.
tia T.Send them to this location. Very knowledgeable, helpful, and courteous staff
Richard E.The uhaul scheduling office for the area was a total mess. However I was able to get a hold of Cory at Abbey's and he did a great job. Great to work with, knew what I needed and made it happen
Charles H.Trailer was not ready. It had lots of bark dust still in the bed and had to wait for manager to clean it without proper tools.
KENNETH R.They charged me $25 cleaning fee but the van wasn't that clean when I used it. And I pnly used it for 5 hours and didn't make any mess.
Victoriane C.Did not have any issues. The trailer worked fine and as advertised. Would like to recommend installing at least one light in the trailer that could be connected via the vehicle tow wiring. The light would be great for use during darker hours when loading/unloading; makes a world of difference.
Zane M.Great, helpful employee.
Tawnya G.Customer Service was very poor. He seemed like he didn't want to be there and unfortunately made our visit very awkward and dull. However, I understand people have bad days.
Bryce F.If I ever need to close again I will make sure to come back and I will recommend you guys you guys were nothing but awesome 😊
JR R. | Expérience généraleLoved everything about this place...after hours access, security, use of carts that easily fit into the elevators, dry & warm inside, and even the price was very reasonable. I'll definitely come back.
STACEY S. | Expérience généraleI was able to reserve a storage space for the same day! It was an easy process and I received a call to confirm my reservation as well.
Privacy R. | Premières impressionsI was looking for a storage space last minute and was able to reserve one online! I then received a call confirming my reservation for that day. The man was nice and answered all my questions!
Privacy R. | Premières impressions