Évaluations des clients Abbott West Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Abbott West Self Storage

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

William H.
Évaluation :

The worker there could not have been more rude . The facility was closed and the website would not let us logon. We parked the unit ext to other uhaul units and the worker called and called me a liar and told me there would be additional charges for parking the unit where I did. I am in a position where I have referred hundreds if not thousands ot people to UHaul and that will never happen again after this experience.

MIGUEL H.
Évaluation :

The person who took care of me was very nice. There was, however, an empty can of Red Bull and a cardboard piece in the back.

Jason R.
Évaluation :

It was not clear to me that I was renting a truck outside of normal office hours and would need to complete the transaction online. Once I figured that out, the technology worked well but the process of getting the truck key out of the lock box was significantly more troublesome than it should have been. The combination and lever on the box were sensitive and had to be manipulated in just the right way to open. I had to wait until the office opened to have a staff member open it for me. So for all the investment you have made in a solid technological tool for online reservation and check in, the reliance on a non-tech solution like a lock box with a fussy combination seems misplaced.

florence D.
Évaluation :

Le client n'a pas laissé de commentaire.

Erin F.
Évaluation :

Le client n'a pas laissé de commentaire.

Kaji V.
Évaluation :

Le client n'a pas laissé de commentaire.

Kathye S.
Évaluation :

Thank goodness we found a parking spot. the person inside was very Helpful when I called to have someone check the upper section to ensure we got everything.

Scott G.
Évaluation :

Great customer service. I forget the guys name but he was from Chicago and super friendly and helpful.

dawn B.
Évaluation :

Working with Dale was great. He was very friendly and knowledgeable.

Christopher H.
Évaluation :

There isn't a dedicated parking lot for customers to leave their vehicles. You are forced to use street parking.

ALYSSA S.
Évaluation :

There was dog hair in the car and trash in the back of the van. The mobile app did not work after i chose this for contactless delivery. Turning the truck in was difficult because i could not use the website and never received confirmation that i had both called and used online contact to turn in the van. Other than that, it was a very affordable option.

alexander G.
Évaluation :

Your system was down when I went to pick up my truck. I had to wait an hour

Wanda T.
Évaluation :

Le client n'a pas laissé de commentaire.

michael W.
Évaluation :

Le client n'a pas laissé de commentaire.

James H.
Évaluation :

This store needs a paved parking lot. Several trucks had been stuck due to the grass and wet parking area. Lack of parking.

MICHAEL C.
Évaluation :

Very limited parking at this location have to park the U-Haul across the street in a empty grass lot with lots of holes. Got stuck twice parking the truck

Michael C.
Évaluation :

Truck was dirty inside. Not that big of deal for me. Online rental is ridiculous and needs fixing. Agent at store was great and helpful.

Alicia W.
Évaluation :

The employee was not very helpful. It was not terrible but not great. I do not normally leave comments like this but the personnel on each end was just so so. The equipment was great.

Luis R.
Évaluation :

Dale was super awesome! Very friendly, professional, and helped me get everything taken care of super easily and quick! I had left my wallet in the truck the night when I returned the truck and called customer service (great service by the way!) and the next morning went to pickup my wallet, and Dale had it ready for me when I arrived! Very great service!

tom W.
Évaluation :

Great customer service and friendly staff. Well done!

Sherri T.
Évaluation :

We did evening drop off for return. The rating should not apply. Returning worked fine.

Sophie H.
Évaluation :

Le client n'a pas laissé de commentaire.

David E.
Évaluation :

You should have the trucks full of gas and then they will be ready to go and we will not be looking for a gas station right away. All the fees should be made know. Up front, not when you get there. Should get a discount for the one day return and extra gas you received because of your system. Also, the pick up location should not be changed so late

David R.
Évaluation :

The gentleman who helped me what wonderful!

CASSIDY P.
Évaluation :

We had to wait 30min for our truck past our reservation time as there was only one employee there to assist customers with their truck. We didn't think this would be an issue since we were doing mobile pickup due to COVID-19, however the online check in system was not working so we had to go into the store. The truck also was wet and muddy inside once we opened it up.

Ronald W.
Évaluation :

Did we buy the blankets or rent th

Patrina J.
Évaluation :

The Rental Van need cleaning in front and back.

JERRY M.
Évaluation :

This was an old truck that made lots of noise

Aliyah S.
Évaluation :

The person checking the truck out to me was really inexperienced, and when I asked questions to make sure the driver was listed correctly in the system, he couldn't confirm. I asked him to show me or print out confirmation that my info was correct and he couldn't. I'm going to call a main uhaul number to get my profile straightened out, but he made it confusing and entered incorrect information about the driver of the truck.

Cole R.
Évaluation :

Le client n'a pas laissé de commentaire.

Elizabeth T.
Évaluation :

Le client n'a pas laissé de commentaire.

Austin G.
Évaluation :

Le client n'a pas laissé de commentaire.

Alexander L.
Évaluation :

Le client n'a pas laissé de commentaire.

Jaclynn E.
Évaluation :

Le client n'a pas laissé de commentaire.

Monica B.
Évaluation :

The girl who helped me was fast and super helpful. Thank you!

TROY B.
Évaluation :

Le client n'a pas laissé de commentaire.

Andre P.
Évaluation :

N/A

Jerry M.
Évaluation :

The on line took more time to check in than in the store. It was really a waste of my time and I had to still do some of the process when I was at the store.

demanuel L.
Évaluation :

Le client n'a pas laissé de commentaire.

Virginia W.
Évaluation :

The customer needs to know ahead of time that this is just a sketchy gravel lot with no office or anyone to talk to. I called the day before to confirm that there would be a place to park (they said yes but that wasn't really the case), when I got there I wasn't sure if my car would get towed or if it was safe to leave there.

Cora M.
Évaluation :

Le client n'a pas laissé de commentaire.

Darrell H.
Évaluation :

I was coming to a different state to rent a truck to bring some things home to my state. They needed to move my reservation because the size truck I needed wasn't available at my preferred location (Chosen because it looked the most safe/professional). The locations were only 5 miles apart and the new location would not be staffed on a Saturday for pick up. I told the representative that I spoke with that I was apprehensive about digital pick up and asked if they could arrange to move the one I needed to a location that would be open. That was apparently not an option. It was only 5 miles away- and there was 24 hours until my scheduled pick up time. This definitely should be something uhaul should be able to arrange for its customers. Many people (especially those over 40 years old) are much more comfortable dealing with people rather than trying to manage the process online alone. The cell signal at that location at times seemed very weak- what if there had been no cell service? What if my phone had died? I did have trouble getting my account to activate- I had to redo my password multiple times- and didn't realize that uhaul doesn't say the password must be better than “stronger” to be accepted. It needs to say- that you won't accept this password until it fills the bar- I just kept getting error messages and I wasn't sure why. And then when I tried to call the 800 uhaul number I got also got error messages. So I couldn't even get a live person to help with my tech support questions. The whole process was unnecessarily stressful.

DEUNNA B.
Évaluation :

I returned the truck well before the time to drop off but u didn't receive the text regarding the process and codes for the lockbox until after my scheduled dropoff time. Maybe send the text before the scheduled dropoff AP people are informed in advance.

Riley B.
Évaluation :

Le client n'a pas laissé de commentaire.

JERRY M.
Évaluation :

This location always takes care of my companies needs. They are Great to work with every time.

Vivian N.
Évaluation :

Le client n'a pas laissé de commentaire.

William M.
Évaluation :

Le client n'a pas laissé de commentaire.

Tonya B.
Évaluation :

Send them to a reputable U-haul location

ALEXANDRIA M.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew R.
Évaluation :

I returned with the same Half tank tank of gas as when I picked it up. A half tank is a very hard amount to judge when refilling. Trucks should always come with a full tank so that they can be returned with the sane amount.

Keatyn W.
Évaluation :

Love this location and I use it often. The staff is very nice.

Jerry M.
Évaluation :

This site and staff are always there for my company. They never let me down.

Frank C.
Évaluation :

As a first time user of the online check-in process outside of their usual business hours, I was not aware of the information needed to access the lock box. As a result, I stood outside in freezing cold for 20 minutes waiting for my rental contract to be approved. I wish I had been better informed about the process and that I could have waited someplace warm.

Thomas D.
Évaluation :

Le client n'a pas laissé de commentaire.

Emily H.
Évaluation :

Fast quick and easy to get the truck and return it

Carey H.
Évaluation :

Employees were friendly and courteous and provided me with everything I needed.

Andrew G.
Évaluation :

dropped off after hours so didnt have any interaction with the staff

Roger W.
Évaluation :

Le client n'a pas laissé de commentaire.

Arnie W.
Évaluation :

All was well

Ellen H.
Évaluation :

Le client n'a pas laissé de commentaire.

James B.
Évaluation :

Windshield wiper on passenger side did I not work. We drove all day in the rain. Inside still had food crumbs from previous trip. Otherwise the truck drove great. Gas mileage was good

Gayle S.
Évaluation :

1) Van had not been cleaned prior to our picking it up 2) Service from desk representative was poor. No engagement, no real eye contact, no effort to help.

Louisa Anne W.
Évaluation :

Le client n'a pas laissé de commentaire.

Shawn F.
Évaluation :

Le client n'a pas laissé de commentaire.

Scott M.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher L.
Évaluation :

I would not recommend this location based on my one experience. I had an after-hours pickup and drop-off, so was picking up and dropping off using the mobile website. There was an incorrect mileage reading and fuel tank reading, so I had to call into the corporate U-Haul to ensure they logged the correct one before I left. Upon return, I had to call corporate again to validate that they had the correct information. The next morning, I left a message with the specific location to confirm that they would be charging me the correct mileage and fuel usage. I never got a return call. My final receipt showed the correct mileage and fuel used, but the final odometer and fuel tank reading continued to be incorrect (i.e., I was charged the correct amount, but I suspect the next person will have the exact same issue that I did and potentially get significantly overcharged for mileage or fuel). I would have appreciated a better explanation of what happened, and at the very least, a returned phone call.

Anthony S.
Évaluation :

Le client n'a pas laissé de commentaire.

JERRY M.
Évaluation :

They always do a Great Job to meet our needs.

Frank M.
Évaluation :

Le client n'a pas laissé de commentaire.

Eddie C.
Évaluation :

Excellent experience overall. Thank you!

Beverly W.
Évaluation :

Customer service was awesome.

QANI I.
Évaluation :

The Rental guy was rude and unprofessional

JESSICA T.
Évaluation :

Le client n'a pas laissé de commentaire.

Parker B.
Évaluation :

be more observant during verification and decrease absurd prices

Brandon L.
Évaluation :

Have a legit business not just a street with uhauls parked everywhere. GPS didn't even have a clue and once again don't consider drop off and pick up with just a smart phone if it's not going to work it's very inconvenient and stressful

Aaron W.
Évaluation :

I was happy with the location. I was insanely unhappy with U-Haul. I'll move my stuff 100 lbs at a time in a backpack before renting another U-Haul.

Autumn L.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark D.
Évaluation :

Le client n'a pas laissé de commentaire.

Martin R.
Évaluation :

Could never get this site on the phone when trying to make contact. No signage at the site to indicate it was Nashville Truck Rentals, although a U-haul sign was evident.Upon contacting national office, I was given the wrong opening times twice for this drop off location. This experience was plagued with misinformation.

Ronald C.
Évaluation :

I had the worst experience ever with Uhaul and will NEVER use it again! I rented a van used it for less than 20 miles, for 2 days, filled the tank before returning it. Then I get a receipt saying that used the van for 100 miles, that I didn't put gas and charged me for 3 days. I called Uhaul, went to the store where I rented it and they said they could not do anything because the van is not there anymore. There should be a walk through before and after renting a van to make sure everything is correct. I feel violated and will make sure everyone knows about this. I cannot believe you guys charged for more than twice than what I was supposed to pay and got away with it.

REBA P.
Évaluation :

Le client n'a pas laissé de commentaire.

Mitchell S.
Évaluation :

I am a little unhappy about the fact that the mileage was so much. There needs to be more explanation from the start about how much mileage cost and if you should fill up your truck when you are done.

Avery F.
Évaluation :

Le client n'a pas laissé de commentaire.

Roxanna S.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark P.
Évaluation :

Great experience!!

Daniel B.
Évaluation :

I was charged a $30 insurance fee that was not discussed with me at the time of rental. I immediately called when I received my paid invoice and noticed it. The location said I would need to call Uhaul directly and tell them that it was added by mistake. Uhaul did not fix the error and said they would need to send it else where within their company. I have not heard back from Uhaul to resolve.

David C.
Évaluation :

Le client n'a pas laissé de commentaire.

Bill A.
Évaluation :

Improved signing is needed to show location of Uhaul rental office.

JERRY M.
Évaluation :

They are Great at the location every time I need a truck. On a scale of 1 to 10...they are a 12!!

Larry H.
Évaluation :

Should cover the paperwork with mileage and/or additional charges. Explain the rental process better.

Sue C.
Évaluation :

Drop off location was very convenient. Instructions for drop off after hours was sketchy.

Johnathan P.
Évaluation :

The U-Haul cab was dirty, the dashboard had crud all over it, and worst of all, it reeked of smoke. Otherwise everything went well, but it was really gross to drive.

JERRY M.
Évaluation :

This site is the best. I use them often.

Charles D.
Évaluation :

The online check-in did not work well at all for this recervaton, too many system problems. The local manager was very helpful in getting the check-in process completed for me.

Brad D.
Évaluation :

Wanted to pick up from a different site...was sent to this site from the first site and was one hour later than needed

John F.
Évaluation :

Le client n'a pas laissé de commentaire.

JERRY M.
Évaluation :

They always have a truck when I call them at the last minute and are a great team to work with.

Ellen J.
Évaluation :

You're kinda on your own , but that's how the system is set up ; just follow all the instructions on your phone. Don't expect anyone to answer the phone and NEVER try to get a refund for returned unused boxes

Elijah T.
Évaluation :

Le client n'a pas laissé de commentaire.

Justine V.
Évaluation :

They couldn't explain the additional coverage and that ended up costing me $300. I knew exactly where I wanted to drop off the Uhaul and the guy said--that place is not in the computer so I'll just put unknown drop off. I knew exactly where i wanted! Then when I dropped it off they wanted to charge me additional!!

Non reviews have been submitted for this location.

Retour
Haut de la page