Le client n'a pas laissé de commentaire.LINDSAY M.
Customer Reviews for Abbott West Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Nashville, TN 37209
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 3h pm
- Dim : fermé
Heures d'ouverture spéciales
- 11/25/2021: Fermé
- 12/24/2021 - 12/25/2021: Fermé
- 12/31/2021: 9h00 am - 1h00 pm
- 1/1/2022: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.DENNIS C.
Le client n'a pas laissé de commentaire.SARAH H.
I will not only never rent from uhaul again myself, but I will be sure to tell every friend and family member of mine to rent from anywhere BUT uhaul due to the situation I encountered and the way that I was treated. There was very much racial prejudice on uhaul's end of my transaction, and I certainly would not put up with my employees acting the way that the uhaul employee acted when I tried to pick up my truck. Two hours past the scheduled pick up time, mind you. Just take your money elsewhere because this company absolutely does not care about its customers.CALLI B.
Animal hair inside vehicle. Online scheduling allowed me to setup a pickup time that was before the location even opened which resulted in me waiting half an hour outside in the rain and missing my doctors appointment.TRENTON M.
Le client n'a pas laissé de commentaire.Michael V.
Le client n'a pas laissé de commentaire.KYRA S.
Le client n'a pas laissé de commentaire.TEMPEST U.
This is the second truck I have had extremely dirty on the outside extremely dirty on the inside this particular truck at the Charlotte location has several scratches and imprint little dents in it it was horribleALLAN P.
The truck was dirty,and on the final bill the emailed me the same recipe I was given when I picked up the truck ðŸš›,I still haven't gotten the final bill.STANLEY H.
We had to back the van out on Charlotte. Could be parked in easier spaces. Other than that, reservation was smooth and easy. Loved the communication I had with UHaul.Rebekah C.
Le client n'a pas laissé de commentaire.Edwin H.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.TEMPEST U.
Excellent friendly customer serviceWILLIAM C.
Le client n'a pas laissé de commentaire.DANIELLE M.
Everything y great at this location. Very friendly staff and easy pick up.Derek R.
Le client n'a pas laissé de commentaire.Charles D.
SUPER easy!SUSAN H.
Le client n'a pas laissé de commentaire.JEFFERSON T.
Le client n'a pas laissé de commentaire.RYAN L.
Easy drop off and friendly service.STEFAN M.
It's not easy how to figure out where to drop off the truck at this locationPeter W.
Le client n'a pas laissé de commentaire.Michael N.
Our trucks catalytic converter was missing, the engine light was on and the truck was deafeningly loud. I had reserved a hand truck only to find out when we got there that they didn't have any left. Self check in was also horrible. Terrible experience!Richard R.
Le client n'a pas laissé de commentaire.Nathan G.
I made my reservation to pick up the truck in 8th Avenue. U-Haul unilaterally moved my reservation to the other side of town, which incidentally, is further from my house. I picked the original location based on proximity. If I wanted to pick it up elsewhere, I would have made my reservation that way. If you guys can't fulfill it move a truck around, don't make me move. The location you moved me to has no sign and is behind a giant wall. It's not even technically a U-Haul location, it's a storage facility. It is invisible from the street. I barely found it before it closed for the day. The first truck they gave me had the check engine light on. The only reason this isn't a one star rating is because the dude who worked there was nice and gave me a truck that want about to die after I complained.COLBEY R.
Le client n'a pas laissé de commentaire.Timothy S.
It was impossible to get any customer service in advance of the pick up. We were lucky that we could figure out the app to get the lock password to open the truck to get the key. This should have been explained much more clearly before pick up.Jane M.
Was told they close at 5pm. Arrived slightly before 5pm. Doors were already locked, and lights were out. Not convenient.JAMES W.
Le client n'a pas laissé de commentaire.TODD P.
Le client n'a pas laissé de commentaire.Eric F.
I never dealt with an employee, so I really have no reference to rate them. I was a little confused as to where to place the lock while I had the truck. It said there would be a box by the key box or something. I just kept it til I was done and replaced it on the back like I found it. I do want to say that the online check in process takes WAY too long. It took 40 minutes to complete which means I only got 5 hours, not 6, in which to move. The approval process should happen BEFORE moving day. What if I wasn't approved? Oh well, no truck... I like the fact that you can rent on a day where the location is closed, but the check in process definitely needs some improvement.Samantha H.
Didn't have blankets available to rent, but service was friendly and very quick! Plentiful availability of trucks.SAMUEL O.
Le client n'a pas laissé de commentaire.GREGORY D.
Easy in & out. Employee at in the office was great, kind and very helpful.MATTHEW F.
Le client n'a pas laissé de commentaire.LORI L.
Had trouble closing the pull down door.VIVIAN B.
I had a great experience! Dale was friendly & knowledgeable Told me everything I needed to know!SHERROD H.
I had ordered a utility dolly and furniture dolly during truck reservation. Upon arrival to pick up truck, both of these items were unavailable. It would have been nice to be notified of this beforehand. Otherwise it was convenient and the staff person was helpful.GRACE M.
In person check in was a breeze. The person at the counter was very helpful and nice. I was glad I arrived during business hours because the Self Return mobile app did not work. When I used the IOS (Safari) browser, it wouldn't detect my location to show I was at the correct drop off. When I switched to Chrome, it did recognize my location but would not allow my camera to take a picture of the mileage and fuel gauge.Mel C.
Le client n'a pas laissé de commentaire.Evan D.
Also very nice and informativejason S.
My reservation was for a 15 foot truck and 12 blankets. They had one blanket. I told the representative this was a problem as I was picking up the truck at 3:30 PM for a loading the following morning. I was from out of town. The representative told me he understood but that this was just the way it is. I responded that he did not understand that this was a problem for me. His response was that he could just go ahead and cancel my reservation if I did not lose my attitude. At that point, I said nothing more for threat of losing my reservation. I asked if there were any other U-Haul facilities near by that might have blankets. He gave me the addresses of two. I asked if he could call either of them to confirm they would have blankets so I could come get them. At this point, it is 4:00 PM. He refused to call anyone. So, I left with the truck and was fortunate enough to find blankets at the facility I drove to.JOHN F.
Picking up a big truck that already has under a 1/4 tank of gas is a little...not ideal! When you're moving you're already rushing around, thinking of a million things, and likely trying to bang it out as fast as possible. Would have appreciated not having to get gas in the middle of moving!LINDSAY S.
Le client n'a pas laissé de commentaire.Timothy P.
Nothing great experience overall.DSHAUNNA G.
EXCELLENT IN ALL WAYSWILLIAM J.
Le client n'a pas laissé de commentaire.Zoe H.
Le client n'a pas laissé de commentaire.MARK W.
Uhaul smelled horribly of cigarette smoke. Workers didn't show me my vehicle but instead left me to find it myself.Ryan W.
I wanted to move my bed right away and stopped by this uhaul place and was in and out the guy I didn't catch his name but he was very quick and on it!!! If I ever need another uhaul IM MOST DEFINITELY GIUNG BACK TO THIS LOCATIONðŸ¤žðŸ½ðŸ¤žðŸ½ðŸ¤žðŸ½PHYLLIS L.
Very easy to work with. Great experienceKEVIN B.
Very friendly and helpful staff!WILLIAM B.
Le client n'a pas laissé de commentaire.Elizabeth L.
Le client n'a pas laissé de commentaire.LESLIE S.
The directions for drop-off at this location are not helpful in the least. The gate says it is supposed to be open at the time on the plaque 7 days a week, year-round. I called to find out and they said they were closed early for memorial day and theres no parking clearly available there. I had to leave my truck across the street in a chain-link fence because it was the only parking available that didnt obstruct any of the storage units there.Justin R.
Reserved blankets and was never told or notified that they weren't available until picking up truck. Had to put additional mileage on truck to go to two other uhaul locations to find blankets. Email or text should have happenedDavid T.
No one was even at the facility when I arrived. How does the entire company just bail on the front desk entirely for nearly an hour? Then the dolly I had reserved wasn't available either. Total mess. Horrible and embarrassing.DEREK H.
Le client n'a pas laissé de commentaire.EDWARD F.
Le client n'a pas laissé de commentaire.David A.
I reserved multiple things to use (furniture dolly, appliance dolly, furniture pads) and none were in stock. Made my moving day a lot harderabigail J.
Le client n'a pas laissé de commentaire.RONALD T.
The website is garbage for returning the car. For some reason the location service did not work on iPhone safari.LINH N.
Le client n'a pas laissé de commentaire.Regina C.
Mr Hoover was very helpful and I greatly appreciate him and his assistance with my truck rental.KRISTIN W.
Easiest pick up I've ever experienced. The gentleman was polite and knowledgeable. They had a slight computer problem, but he didn't let that get in the way of a good experience for me.Daniel A.
Le client n'a pas laissé de commentaire.AMY B.
Le client n'a pas laissé de commentaire.Clinton W.
The gentleman that helped with my rental was cordial and very efficient. Had me on my way in just a couple of minutes.Clyve B.
Le client n'a pas laissé de commentaire.SHANDON J.
Le client n'a pas laissé de commentaire.TONY G.
Dale was a great customer rep. He was knowledgeable, listened and kind.Tammy L.
Le client n'a pas laissé de commentaire.Karen H.
Truck smelled like an ashtray. The door didn't close all the way so the air whistled through the door for 8 hours and the cab was filthy. Not cluttered just dirty like it hadn't be wiped down in years.MARK B.
Customer service was great! Truck was so clean!DOUGLASB S.
Le client n'a pas laissé de commentaire.DARYL T.
I would like to note that my â€œreservedâ€ 15 ft truck was not on site when I arrived. I'm not sure why since I had reserved the truck months in advance. However, the employee on site worked with me to get me in a truck that was available on site. This location is primarily a storage facility and not a traditional U-HAUL location. Whoever is responsible for getting those trucks delivered to locations like these, needs to get their shit together. Had they not had an available truck, I would've been highly pissed and been looking for someone @ U-HAUL to hold accountable.John H.
Parking lot was covered in snow and ice. I asked the gentleman where to park the truck and he told me anywhere on the street - which was also covered in snow and ice and he would not assist or leave the desk.Ty J.
Le client n'a pas laissé de commentaire.GARY H.
I was charged for a utility and furniture dolly -14,00 $ and they were not in the truck when we picked up.Bethany W.
The attendant,Dale, was very pleasant and helpful. The truck ran perfectly; although, it was dirty on the inside and out. I was surprised that U-Haul would release a vehicle that dirty.PHILIP S.
Le client n'a pas laissé de commentaire.Danielle R.
This was the absolute worst experience I have dealt with in a long time. I would love for someone to correct the situation. I won't ever be using UHaul again, nor will anyone I know that I've shared this experience with. The sales associate that was working the morning of Friday 2/5/21 had absolutely no idea what he was doing. It was the most frustrating experience. He was beyond unhelpful, careless and rude. He tired zero percent to help us and was very uneducated on every manner possible. I heard â€œI don't knowâ€ countless times when asking questions. Some of which being additional charges and what they were. Very disappointing overall the entire route including drop off location.Brittany N.
This location is the bestJERRY M.
Make the online rental Procedure geared more toward the person finding the things that I need other than trying to upsell every single click. I didn't know how many miles I was allowed to drive and when I got to the turn in destination they charged me 13 extra dollars because I apparently went over by a few miles.Gerald C.
Very good experience / will use Uhaul againMATTHEW C.
Le client n'a pas laissé de commentaire.Clay K.
Le client n'a pas laissé de commentaire.samuel M.
The truck wasn't ready. I couldn't find the lockbox and when I did, it was too dark to see the combination. They have me the wrong combination and then the box wouldn't open correctly.John S.
Le client n'a pas laissé de commentaire.ANGELA D.
Customer service was excellentJAMES A.
Le client n'a pas laissé de commentaire.Andrew C.
Great. Much better than AtlantaJAMES M.
Le client n'a pas laissé de commentaire.Shannon M.
Le client n'a pas laissé de commentaire.Daniel M.
The worker there could not have been more rude . The facility was closed and the website would not let us logon. We parked the unit ext to other uhaul units and the worker called and called me a liar and told me there would be additional charges for parking the unit where I did. I am in a position where I have referred hundreds if not thousands ot people to UHaul and that will never happen again after this experience.William H.
The person who took care of me was very nice. There was, however, an empty can of Red Bull and a cardboard piece in the back.MIGUEL H.
It was not clear to me that I was renting a truck outside of normal office hours and would need to complete the transaction online. Once I figured that out, the technology worked well but the process of getting the truck key out of the lock box was significantly more troublesome than it should have been. The combination and lever on the box were sensitive and had to be manipulated in just the right way to open. I had to wait until the office opened to have a staff member open it for me. So for all the investment you have made in a solid technological tool for online reservation and check in, the reliance on a non-tech solution like a lock box with a fussy combination seems misplaced.Jason R.