Customer Reviews for ABC Self Storage
(U-Haul Neighborhood Dealer)

1 001 évaluations

511 Pine Ave   Snohomish, WA 98290
(Off Hwy 2)

(360) 568-8538

Heures

  • Mon–Fri
    De 9 h 30 am à 6 pm
  • Sat–Sun
    De 9 h 30 am à 5 pm
Heures d'ouverture spéciales
  • 12/4/2022: 9h30 am à 2h00 pm
  • 12/25/2022: Fermé
  • 12/31/2022: 8h00 am à 2h00 pm

Services dans cet établissement :

Pour nous contacter

(360) 568-8538

511 Pine Ave
Snohomish, WA 98290
(Off Hwy 2)

Services dans cet établissement :

Heures

  • Mon–Fri
    De 9 h 30 am à 6 pm
  • Sat–Sun
    De 9 h 30 am à 5 pm
Heures d'ouverture spéciales
  • 12/4/2022: 9h30 am à 2h00 pm
  • 12/25/2022: Fermé
  • 12/31/2022: 8h00 am à 2h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great communication and service from this location - personable and an overall great experience with personnel.

JEFFREY R. 
Évaluation :
3

It would have been nice if this location had the truck ready to go. They didn't even have the appliance dolly we ordered available. Needs to be better prepared

Christopher E. 
Évaluation :
5

Kelly was helpful, knowledgeable and very nice.

Kurt H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUBREY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

virgil N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian L. 
Évaluation :
5

Will use it again.

Marilyn J. 
Évaluation :
5

Dawn is so helpful and a pleasure to work with!

Jacqueline R. 
Évaluation :
2

I made a reservation online and happened to be about 45 minutes late, which, I did not know would be a problem considering I paid and reserved the truck. I showed up and the lady automatically told me there were no trucks available without even looking up my reservation. She was nice about it but what she was telling me didn't make any sense and after questioning the procedure and whatnot, she still didn't look anything up for me. She sent me away with a phone number to call Uhaul to find an available truck in the area. When I called, I was put on hold and told to go back and that they did in fact have a truck for me. When I went back, she claimed that my reservation was in "yellow" because I was late and she said she thinks "they're just trying to cover their ass."

Allison P. 
Évaluation :
1

What a horrible experience. We booked a 26ft trucks over three weeks before we needed it to insure we had the right truck. The week before picking up the truck, they said it would not be available at our location and gave recommendations hours away. We had to decrease the size of the truck to a 20ft one hour away from our location. Many phone calls and hours of holds, poor customer service. The drop off location was very easy. I would not recommend u haul if you need a specific sized truck with a real move out date. We have to rent another truck for another time since we didn't get the size we reserved.

Jesse Y. 
Évaluation :
5

Excellent customer service.

Larry C. 
Évaluation :
4

All well, very friendly, glad I could get a 20' truck. I really appreciate U-Haul for having so many choices at so many locations, for a good price.

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary-Jo B. 
Évaluation :
5

Dawn was awesome and the process was super smooth!

Kathleen M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kathy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori F. 
Évaluation :
2

Customer service Rep didn't seem to know what they were doing. They also misquoted us on the rates. Upon returning the U-haul the following day we were helped by the same Rep. They were somewhat rude and not very friendly. No need to be rude.

Michael S. 
Évaluation :
5

Great service end friendly

sergio R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN W. 
Évaluation :
5

Drop off was so easy. Loved it!

scott S. 
Évaluation :
1

they sent me out on the road illegally, and with no lights and was told bye other uhaul location that they hitched me up incorrectly and put lives at risk

debbie W. 
Évaluation :
5

👍👍 .nothing they are doing an excellent job there .!! .friendly people picking up and dropping off .will definitely use and recommend this facility to my friends and others ...thanks have a good day ..

Ronald S. 
Évaluation :
5

The truck is gutless, but was clean and did the job!

MARTY F. 
Évaluation :
2

The truck that was issued to us ran terrible. Had a exhaust leak and accelerates badly. The truck should be retired or over hauled no one should have to drive a vehicle like that when moving. Moving is stressful enough on its own.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTON K. 
Évaluation :
5

Great service here. Friendly and professional !

EDWARD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jolene H. 
Évaluation :
5

This was my first time using ABC to rent a U-Haul. The gentleman behind the counter was friendly and answered all my questions. The van provided was very clean. . I look forward to using ABC again in the near future.

Zalenna F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah W. 
Évaluation :
5

It would be great to also have a standard pickup truck available at that location.

Jason M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

You guys do good already I will let my friend know next time

XIONG C. 
Évaluation :
5

All good

Brett B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra H. 
Évaluation :
4

Guys……the U- Haul website offers online, contactless check in @ check out with an I-Phone. All good…BUT the location I used stopped doing online, contactless check in /out over 1 year ago. Didn't find out about this until the night before. Grr!!!! Why was this even an option on the U-Haul website if this wasn't an option? VERY Frustrating!

Thomas P. 
Évaluation :
5

They went above and beyond to make the scheduling of my rental happen for me. I have no complaints

Dennis B. 
Évaluation :
3

I picked the truck while the fuel was a quarter tank based to the clerk. But when I got the truck and started driving for about half a mile , I noticed the arrow for the gas tank was almost to the E. I ignored it thinking it could be the hill. But it wasn't and I had to put fuel so I could complete my trip. I didn't like the fact that, truck was a quarter tank as it was claimed. It should always be full. I felt cheated and scammed. Truck felt like didn't have power, it struggled to drive at the speed of 50mph. Something with motor wasn't right.

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy P. 
Évaluation :
3

Clean your vehicles . The box in the truck was full of dirt and smelled like hay

Christian G. 
Évaluation :
5

The person at the register was SUPER friendly and very helpful.

Adam L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE K. 
Évaluation :
5

The truck ran horribly. Was badly out of tune and obviously not running on all 8 cylinders. It had no power to accelerate which caused me to use way more gas than I should have (probably got about half mileage it normally got if truck was running correctly).

Bob S. 
Évaluation :
5

Extremely polite and friendly

Toby W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel V. 
Évaluation :
5

We have rented UHaul trucks from this facility on multiple locations and have been very happy with the service which has been professional and friendly!

Terry L. 
Évaluation :
1

The owner/Employee was extremely rude from the beginning and I did not enjoy dealing with him. If I had time I would have gone somewhere else

John B. 
Évaluation :
5

Had a great experience. Staff was friendly, helpful, and efficient to get us going.

Craig K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeremy T. 
Évaluation :
5

The guy was super amazingly nice and helpful!

Jonathan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
4

truck was horrible...suspension was not existentant...it drove horroble..needs to be pulled as its unsafe

Delcinda S. 
Évaluation :
4

Chad was REALLY helpful when my drop off location changed. He went above and beyond to call Uhaul command center and talk with them about many miles I would be credited.

RACHEL F. 
Évaluation :
5

Friendly and very helpful service!

Julie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan B. 
Évaluation :
1

The customer rep who checked us in was abrupt and not warm at all. The truck was messy from the previous renters which was gross to think about especially during this pandemic. The steering wheel shook shook, the brakes made noise and the cab rattled loudly as I drove it. I filled the tank back to where it was when I got the truck and they charged me $22 for fuel! When I reached out to tell them this was wrong they ignored me. I will not return or recommend.

Julian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAYMOND K. 
Évaluation :
5

Great experience. Great job!

Roy S. 
Évaluation :
1

There was no one there. Sign on the door said be right back. We waited 30 min and nothing. Was told 3 different spots for drop off so our full tank of gas was off and to top it all off they charged us 1200 for fuel. Worst experience ever with these guys

Garth H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Savannah J. 
Évaluation :
1

It's alright, but having to street park a 15' trailer is annoying as shit when they have a giant lot. Why they wouldn't have a method for uhaul customers to park in the wide open space in back seems silly. Also, if you don't have the size I want, why should I be forced to pay the higher rate for the larger size? It's not my fault you guys don't have enough smaller vehicles. There should be some kind of credit towards a future uhaul in these situations at least - non expiring. People don't move that often. Hook them up and make them loyal

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONI C. 
Évaluation :
4

Everything went smoothly

Edward T. 
Évaluation :
1

Uhaul is capable of quoting the rates that they charge. They also can't charge the customer the equivalent of how many days that they have rented equipment. This rental required at least five phone calls and emails to be charged accordingly… Uhaul is controlling this response and I am not sure that the public will ever see this review!!

MATTHEW B. 
Évaluation :
5

The staff at ABC Storage were both professional and helpful. The process was quick and easy and I will rent from them again

Kellee D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VENESSA H. 
Évaluation :
5

Verify truck box is clean. Better maintained vehicles. Truck had a bad exhaust leak. Bad fumes in the cab while driving.

MICHAEL DAVID L. 
Évaluation :
4

Uhaul needs to get their act together on the 24/7 mobile p/u. If you place your reservation after the p/u location closes there is nobody to place the key in the lock box and you have to wait for them to open to get your truck. All the whole uhaul is telling you that you have chosen the 24/7 p/u and you must have your cell phone to p/u the truck. Very misleading.

steve S. 
Évaluation :
5

Both Dawn and Dave were excellant and helpful. Trailer was perfect for moving the Ranger Pickup truck to its destination, in a safe amd timely manor Will use your service again.

Stephen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY C. 
Évaluation :
4

Keep up the great work!

Aristides I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

The person who checked in and out was very personable, helpful. Very friendly not only to me but the person ahead of me.

MARVELL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LISA K. 
Évaluation :
2

Cab was dirty with spilled sticky liquid. Dirt on floor. Change oil light on. Back of van also dirty. When returning associate wore no mask and was obviously not having a good day.

Kimberly K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debby L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FIONA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEPHEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irene C. 
Évaluation :
3

I would have given 5vstars but the appliance dolly had the right wheel that wouldn't roll. Made the move difficult. If that was refunded I would give 5 stars

PAUL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anne M. 
Évaluation :
5

Parking brake is ineffective, needs adjustment. Price is a little steep.

Phillip C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M. 
Non les évaluations ont été soumises pour cet établissement.

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