Customer Reviews for Able Rents LLC
(U-Haul Neighborhood Dealer)

Évaluation :

5

We had no interaction with a person at the truck rental site. Had a little problem with the picking up and returning of the truck. But overall we had a great experience.

Évaluation :

3

There was supposed to be an appliance dolly in the truck but there was none

Évaluation :

1

Terrible location. He was unable to get on the website and was basically telling me he couldn't give me the trailer. So with some persistence and pulling some teeth that was not going to do for me and I called headquarters. Will never go there again.

Évaluation :

5

I rent trucks here all the time and have been for years and still have to for many reasons . You have no idea what a pleasure it is to do business here the owner is the most nicest guy I have met in years renting U-Haul trucks . . Thank you for a person like this working for you .

Évaluation :

5

Was very happy,

Évaluation :

4

Pick up location was fine, the u-haul app was horrible.

Évaluation :

5

These people are great. Very helpful.

Évaluation :

1

Outside key drop box was broken had to leave key under seat as instructed by owner who I had to call after hours

Évaluation :

5

The owner, Damion, was friendly, helpful, and professional. He had no problems jumping in and getting me moving!

Évaluation :

4

Everything there was fine

Évaluation :

5

The owner had to come and help me get into the truck on a Sunday! Very thankful for this location I had one day to get done what I needed and if he hadn't come out to help I'd be out of luck. Thank you so much for your kindness!

Évaluation :

5

After hours drop off was easy...

Évaluation :

4

Great service

Évaluation :

5

Abel's has great customer service and are very quick and efficient providing service. Damien is awesome!

Évaluation :

3

He was not there even though we had the 2 trucks the auto transport and the dollies back on Tuesday B4 his closing time

Évaluation :

5

Not much !!! It was a great rent / experience

Évaluation :

5

My only problem was that the 10 foot truck I rented didn't have a ramp. I know some are supposed to, but I didn't realize that the majority of them do not.

Évaluation :

5

Able Rentals is always on point!

Évaluation :

5

Only problem I have is I was charged one price n it wasn't correct

Évaluation :

3

Dumpy pickup location

Évaluation :

1

let's start from the beginning, i drive up and i get no kind of "welcome to u-haul", or any sort of presentation. so whatever it's 3rd party so i kinda understood that. after i'm waiting for around 10 minutes for someone i finally walk up to someone saying "do you work here?" he had no representation of how he worked there, no name badge no shirt depicting that he worked there. he says "yup" so i tell him i'm here for my reservation and he decides to start on his phone just not saying anything for about 10-15 minutes then he asks me for contact information and everything. he never asked me, "is this your order number" or nothing, just immediately checked me in and i gave him people to contact in case of emergency. he then gets kicked out of the system then looks at me and says "did you mess with the reservation" i say "no why?" he stated "cause it kicked me out cause you did something" okay just blame the customer that's cool i guess. Then he said "it's a 100$ deposit" i asked him, "why 100$? he said "that's what the system tells me" that doesn't really sound professional but whatever i give him 100$ cash and get no receipt at all, he then gives me his phone to sign which is completely shattered and i literally had to be cautious when signing so i wasn't going to cut myself (i work in phone sales and know it's very easy to cut yourself on damaged screens) he then hands me the keys and says "you'll get a link sent to your phone to verify everything" sir, verify what? this is literally my first time EVER renting a u-haul truck. i was left to figure it all out on my own. the app was somewhat helpful but i feel as i should've gotten more instructions on towing and everything when it's full, how to unload the ramp, etc. NOTHING AT ALL. so i get in the truck. and i see the no smoking sign and thought "oh that's cool the truck is non smoking" or so i thought. as i went in i was hit with the smell of cigarettes and cigarette ashes all over the steering column and steering wheel. whatever i needed to just hurry up and get my stuff moved so i sucked it up because i already had to put so much money down and my ride was gone because i was not able to leave my vehicle there because "there's nowhere to put it at" well that sounds like a you problem not me. so i had to drop my car off at the walmart 5 miles away have my boyfriend come with me to get my car to drive 5 miles BACK to go drop the truck off. horrible experience and as it being my first ever experience i will not be returning. please reach out to me in email as i would like to be followed up on this because this was such a extremely unsatisfactory experience.

Évaluation :

5

Easiest return ever!

Évaluation :

5

I rented a tow dolly and found the gentleman at Able Rents to be very helpful and thorough. A+++ to him. I highly recommend them too. http://ablerentsllc.com/

Évaluation :

5

Very helpful staff

Évaluation :

2

We were charged milage overage since the GPS took us to the wrong location in the wrong town. We then had to turn around and go back to the correct location. The associate at the correct location said this is a problem he has requested to be fixed but still keeps happening. So we pay the price for someone else's mistake. I would like my $20,12 credited back to my account. Since we drove around in circles looking for the proper location. Very unhappy.

Évaluation :

3

To make sure the truck is clean on the inside.

Évaluation :

5

The staff at Able rentals was very helpful. Merci.

Évaluation :

5

Very easy rental. Equipment clean and well maintained

Évaluation :

5

Ables is a very helpful and friendly place to rent any equipment. I appreciate doing business with them. Thanks for great service.

Évaluation :

5

Nothing,,, The guy was GREAT!!!! I never towed a car before and he hooked up my trailer for me and explained everything.... I felt very comfortable.... When I got to my car,,,, everything that he told me came together and it was an easy process loading the car and driving off.... I pulled over one hour down the road and everything was still secure..... Highly recommend ........

Évaluation :

3

Fix your link for mapping the pick up point. I clicked on the address but was sent 10 miles out of the way to the wrong place. And your online pickup needs to be more clear cause I expected to get the uhaul through online pickup and got all the way there to check in and then received a message that I had to come back once they opened. That set us back a whole day. Moving is stressful enough.

Évaluation :

5

Everything was excellent. And so helpful! If I ever need to rent a uhaul again I will rent from this location.

Évaluation :

2

Location was dirty. Sketchy looking. Took forever to get rental because the rep could not get the internet to work:

Évaluation :

5

Very customer friendly.

Évaluation :

3

I rented my truck on Memorial Day, so the rental place was closed maybe that had something to do with it I’m not sure, I was supposed to pick up the truck at 9am but wasn’t able to until after 11am it seemed that everything that could go wrong went wrong and not being able to talk to a live person didn’t help I was told the wait time would be 20-30 minutes when I was at the end of my rope I called again and a young lady named Kenyada answered the phone she was an angel she took care of everything called me back three times if it wasn’t for her I would probably never rent from U-Haul again it’s people like her that make good companies great

Évaluation :

4

The U-haul website didn't work. I had to call U-haul 3 times and was on hold for 30 minutes each time!! Get some sleep. Love you! 

Évaluation :

5

Very helpful, took the time to explain everything & hooked it all up & made sure everything worked.

Évaluation :

3

The drop off area was very wet and muddy. Was afraid I would get stuck.

Évaluation :

5

For my first time experience at Able Rents,I received exemplary and professional services and Respect!  Damien provided Awesome Service!!! Thank Y'all...........

Évaluation :

5

Thank You for the ease and speed, made my trip a great start.

Évaluation :

5

Nothing at all. The gentleman was very kind and helped me unload the car from the trailer in the rain. Highly recommend!!!

Évaluation :

5

I asked for drop off in Ponte Vedra Beach Fl for a return today.... a rep from U Haul called and informed me that no location in PVB was available for my contract... they offered St Augustine...20 Miles South.... I told them I would rather a location in JAX that I knew was open......the contract was never sent to that location and I had to wait for the representatives to get it corrected..... also I was charged extra mileage for something that was not my fault or under my control... I would like a refund for the excess mileage I was charged for!

Évaluation :

3

Equipment did not meet my needs. Returned and got refund.

Évaluation :

3

friendly

Évaluation :

4

No problem with your venders! Got a flat tire on the interstate which delayed me 2 hours! Repair guy was awesome but why old tires? Saw 2 more just like me on my travels that day! Will think twice about uhaul next time

Évaluation :

5

Skippy

Évaluation :

4

The owner was great! Truck was great! And customer service was great. The only challenge was website. It was terrible and difficult to follow. Said my express reservation was complete but no where to input payment and almost impossible to locate lockbox info without calling Customer service 3 times, which each time I waited for 10-15 minutes. I wonder if call volume dealt with same issues.

Évaluation :

5

Excellent service!

Évaluation :

5

The man was very helpful and friendly. Thanks for making my move easier.

Évaluation :

4

It was quick to get the track and personnel were friendly

Évaluation :

1

There was a brand new truck sitting there, not used. It had a fuel efficient sticker, and had a nice inside. Instead we were given the old truck that was bare bone, had ash in the door compartments, and that was awful on gas. No one else rented the other truck that day, and we got stuck with the crappy one for no reason other than the guy did not want us driving it.

Évaluation :

5

The gentleman at that location was very helpful and took care of my needs quickly he was very friendly and courteous he is very professional and customer oriented I would recommend him and he should be commended thanks