Customer Reviews for AC Gentrol
(U-Haul Neighborhood Dealer)

165 évaluations

100 S 4th St   Chillicothe, IL 61523

(309) 274-3279

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(309) 274-3279

100 S 4th St
Chillicothe, IL 61523

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Was disappointed in the requirement by the site manager to back up the trailer attached to a UHaul truck into the “proper” location in their yard or I would be back charge for the time it took them to back in the trailer.

Patrick Mohrman 
Évaluation :
3

I was told that if I did not back up the trailer into the proper location in their yard I would be back charged for the time it took them to back up the trailer. Again very disappointed. While the equipment was in good mechanical condition the cleanliness and petty request to put the trailer in the proper location will make me recommend UHaul with reservations.

Patrick Mohrman 
Évaluation :
3

He just told us to park it and put chucks under tires . He was fine.

John HARPER 
Évaluation :
5

I can’t think of anything everything went very smoothly

Lumie Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale Giddings 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Giddens 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larry Dell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Schultz 
Évaluation :
4

Nice big parking lot! Fine transaction!

Julia Jast 
Évaluation :
5

owners were most friendly and helpful, will definitely use this location again in the future should the need arise

John Jast 
Évaluation :
3

UHaul sign needs to be bigger and more easily seen, entry way to location was blocked by green/yellow barricades that I had to remove to return the rental truck. I parked it where I think it should go, was not certain just where to drop it off.

John Jast 
Évaluation :
2

Tire tread came off tire well driving, made it to destination

James Kladifko 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John Beesley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy Kyle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie Huston 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD RUDE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wade Devoss 
Évaluation :
2

when picked up one tire was almost flat, windshield was so dirty you had difficulty seeing through it and windshield washer only worked on passenger side,when driving truck had a terrible wind noise from the passenger doors door or window gasket, at around 40 mile per hour truck would viberrate and shake

Kenneth blum 
Évaluation :
5

Why did you make us drive an hour each way to get a truck, which was supposed to be in Mendota? That was incredibly frustrating. Not the fault of the Chilicothe location, but still frustrating.

James Ray 
Évaluation :
3

The place I got the trks from were great to work with uhaul fucked everything up.

SCOTT COCKERHAM 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER Rodier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA BERTA 
Évaluation :
3

Fix entry and concrete in lot to make location more accessible.

Daniel Kolb 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELLY WHITE 
Évaluation :
5

The guy who works here is great

devan franks 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARY SNYDER 
Évaluation :
3

Location was convenient. Parking lot needs work. Truck was received not fully fueled and pickup ticket was not accurately marked. Guesstimating how much fuel I used should not be part of rental experience.

Edwin Kach 
Évaluation :
5

Very friendly staff, truck was very clean and all ready to go when I I get it there. Equipment ran well and easy to drive. Very happy overall.

kristin smithee 
Évaluation :
3

Explain the rental agreement a little better.

barbara james 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEBRA PUMPHREY 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rodney Dale 
Évaluation :
5

Great, easy to return and gave the keys to an employee before we left.

Kristin Mayer 
Évaluation :
3

Had to drive 45 minutes to pick it up. Should have been local in Peru, IL.

Gary Buckley 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jack Shadday 
Évaluation :
1

although the UHaul did not break down, they did not have what we had ordered available so i ended up having to leave my recliner at home, and it was dirty in the inside. and also i moved from IL-AZ and the air conditioning stopped working when we got to AZ.

Ashlee Funfsinn 
Évaluation :
3

If there were other options, I wouldn’t use U-Haul.

EDWARD KOTT 
Évaluation :
2

Driveway is in horrible disrepair, building looks run down and abandoned.

Jennifer Davis 
Évaluation :
5

Aucun

David Asher 
Évaluation :
5

Very nice and helpful people!!!!

Vickie Yoakum 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Reed 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sara james 
Évaluation :
5

Great service

Ramon Pagan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon Pagan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl Carr 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John Gardner 
Évaluation :
1

Be aware and familiar with all of the UHaul locations and whether, or not, the pickup and return location is staffed or even closed when the UHaul is picked up and/or returned.

joy franks 
Évaluation :
3

Access to vehicle was good but wasted an hour just getting truck due to return location and mix ups here and there but either way, my articles are moved. I may go with Penske next time due to cost and unlimited miles for the usage of their vehicle

peter smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamera Greenback 
Évaluation :
5

I tried using the Jefferson St Peoria location and it was a joke. Completely mismanaged. I called the Chillicothe Uhaul and enjoyed a perfect transaction. I could not have been helped any better.

gary crank 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bruce adams 
Évaluation :
2

Appears to be strictly a drop-box location. No obvious office.

Stephen Phelps 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sheilah Ramos 
Évaluation :
3

The pavement of the lot was awful at the return place. Also both entrances to the area were blocked off. One w/ a gate & one with heavy metal cones which we moved enough to drive in. I couldn't get the "return truck" to work on the internet. So I/we took pictures of everything. I called U-Haul and told them my situation. She said she would email the place's owner, to leave my keys & the vehicle. I called the drop off the next day. Lady very polite. They were checking the vehicle then. About 10 mins later, I got Final receipt via email. It all worked out. Uhaul's reservation online appears simple but I ended up having to call because I ended up with incorrect reservations. The customer service person on March 1st was like, you should just call, we can set it up for you & give tell you all the fine print. The fellow who called on 3/9 to arrange pickup was very polite & helpful. Even checked otherplaces that would be more convenient for my family to pick & drop off! Nice fellow! U-Haul's official video for returning the vehicle was misleading. I watched it twice and even took notes so I knew what pics to take & how to do it after a long moving day. However, I couldnt reach the screen via logging into my acct via the internet on my smartphone. I think they left out the portion that u need to download their App. U-Haul might want to include that in their video for us older generations. Otherwise everything else (hiring movers via U-Haul) went great.

Juli Brozak 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Brownlee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas Crank 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jack Shadday 
Évaluation :
3

Le client n'a pas laissé de commentaire.

richard nelson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aubra Hickerson 
Évaluation :
1

Dont charge people for extra days when they bring it back before it's due!

Valarie Steward 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK PERANITO 
Évaluation :
5

The best place to rent n very helpful Jun was super nice.would highly recommend

meredith childers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilea Wood 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Edwards 
Évaluation :
4

Back of the truck was clean but the cab had dog hair all over the seats and floor.

Jim Welter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

enwin wayne 
Évaluation :
3

It is worth a trip into Peoria if you want anything besides the truck. Just a side business in this location.

Larry Schmidt 
Évaluation :
5

The only issue I had, had nothing to do with the equipment or service, but rather your entryway to your parking lot. As I was trying to enter the lot to return the truck, I wound up hitting one of those "barricade" posts sitting on the right-hand side of the entrance. It got knocked over and dragged part way, under the right-rear tires. As a result the pole on this barricade got bent. I'm really perplexed as to the reason those are even there. No offense, but it's sorta'...silly? I mean, if you can drive around them? Thanks so much for being good people to deal with. I will very likely be using your trucks again. Have a great spring and summer folks!!! Barry Martin

Barry Martin 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kelli Robison 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christie Loring 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett Gardner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie Schroeder 
Évaluation :
1

Was over an hour away from the location stayed on the website

DeAnna Ortega 
Évaluation :
3

We couldn't figure out where the entrance was or where to park. We had to circle the block and come back around. A map of the site would be very helpful

Jamie Roberts 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory Holloway 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eddie Hess 
Évaluation :
2

The location looked like an abandoned building. It didn't look like there was a business located there. The people working there were helpful. It just didn't give a good first impression.

tammy ketcham 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom mcnally 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Ritzman 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Penny Long 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela Fedigan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda huser 
Évaluation :
5

The Chillicothe team is excellent. They went out of their way to help me find the best moving option for me. They were warm, knowledgable and customer-focused. Great job!

ARIANNE ORR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS CLYDE CAMPBELL 
Évaluation :
5

Pick up and drop off locations were great and the truck was awesome!!! The only that stinks is that customer service kept getting the pick up and drop locations and times messed up, while I had my 26 ft. truck another location besides my pick up and drop off called me and told me I had a reservation to pick up a 10 ft. truck that day, very very unorganized. After a few phone calls I did get it worked out.

Sarah Halsne 
Évaluation :
3

I rented but ended up not using it cause house locks were changed my debit card still not reflecting right cost little confused on why

LORI GRIFFITH 
Évaluation :
2

They were late to issue me my truck and double charged me for the truck.

CRYSTAL MORSE 
Évaluation :
5

Very helpful staff.

Dennis Lane 
Évaluation :
2

The drop off location is in an old Ford dealership building and not marked. There was a gate across one entrance and pylons blocking the second entrance. We thought the place was vacant from the looks of things except there were cars in the parking lot. We pulled over and called the contact number on the rental Agreement form and it went to some other company, i.e., not AC Gentrol. We then did a web search and found a different number, called that and received directions of how to enter the facility so we could drop the vehicle off. Once linked up with the staff at this site, we were handled very professionally and everything went well. You need to update your records to reflect an accurate telephone number for this site and insure it's posted clearly that the location is a U-Haul drop site...

Lonnie Veldhouse 
Évaluation :
5

Le client n'a pas laissé de commentaire.

todd horack 
Évaluation :
3

Make sure the customer is ware if there is limited mileage on the trip. This was not explained to me for my recent rental.

Belinda Bertelli 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruperto Rodriguez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Roos 
Évaluation :
4

Only able to speak by phone but very friendly and helpful.

TERRY STONE 
Évaluation :
5

Don't use recycled paper with names and addresses still on the back of them.

Lisa Burgett 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elsie Tryon 
Évaluation :
5

never again will rent from U-Haul. and once I posted my story on Facebook, many of my friends had some sort of problem with U-Haul

Linda Crawford 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cathy csepregi 
Évaluation :
2

Uhaul sent me 20 miles to pickup when I had scheduled a pickup 3 miles from my house. Everything else was fine. The rental place looks pretty dumpy but they were ok. Just a little miffed at pickup location being changed.

John Waggle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHEILEI TRAVER 
Évaluation :
2

The only problem I had was that I ordered 2 dozen pads ahead of time. After doing the paperwork checked the back of the truck to make sure I had the pads there were none. I went back into the office and the gentleman that was helping me met me at the door with 18 pads he said that he could not find 6 more. He said he would credit me the 6 I was charged for. The credit was never done to date.

WAYNE PHILLIPS 
Non les évaluations ont été soumises pour cet établissement.

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