Évaluations des clients AC Gentrol

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de AC Gentrol

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sara J. le

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Le client n'a pas laissé de commentaire.

Ramon P. le

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Great service

Ramon P. le

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Le client n'a pas laissé de commentaire.

Carl C. le

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Le client n'a pas laissé de commentaire.

John G. le

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Le client n'a pas laissé de commentaire.

joy F. le

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Be aware and familiar with all of the UHaul locations and whether, or not, the pickup and return location is staffed or even closed when the UHaul is picked up and/or returned.

peter S. le

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Access to vehicle was good but wasted an hour just getting truck due to return location and mix ups here and there but either way, my articles are moved. I may go with Penske next time due to cost and unlimited miles for the usage of their vehicle

Tamera G. le

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Le client n'a pas laissé de commentaire.

gary C. le

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I tried using the Jefferson St Peoria location and it was a joke. Completely mismanaged. I called the Chillicothe Uhaul and enjoyed a perfect transaction. I could not have been helped any better.

bruce A. le

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Le client n'a pas laissé de commentaire.

Stephen P. le

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Appears to be strictly a drop-box location. No obvious office.

Sheilah R. le

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Le client n'a pas laissé de commentaire.

Juli B. le

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The pavement of the lot was awful at the return place. Also both entrances to the area were blocked off. One w/ a gate & one with heavy metal cones which we moved enough to drive in. I couldn’t get the “return truck” to work on the internet. So I/we took pictures of everything. I called U-Haul and told them my situation. She said she would email the place’s owner, to leave my keys & the vehicle. I called the drop off the next day. Lady very polite. They were checking the vehicle then. About 10 mins later, I got Final receipt via email. It all worked out. Uhaul’s reservation online appears simple but I ended up having to call because I ended up with incorrect reservations. The customer service person on March 1st was like, you should just call, we can set it up for you & give tell you all the fine print. The fellow who called on 3/9 to arrange pickup was very polite & helpful. Even checked otherplaces that would be more convenient for my family to pick & drop off! Nice fellow! U-Haul’s official video for returning the vehicle was misleading. I watched it twice and even took notes so I knew what pics to take & how to do it after a long moving day. However, I couldnt reach the screen via logging into my acct via the internet on my smartphone. I think they left out the portion that u need to download their App. U-Haul might want to include that in their video for us older generations. Otherwise everything else (hiring movers via U-Haul) went great.

Karen B. le

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Le client n'a pas laissé de commentaire.

Nicholas C. le

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Le client n'a pas laissé de commentaire.

Jack S. le

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Le client n'a pas laissé de commentaire.

richard N. le

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Le client n'a pas laissé de commentaire.

Aubra H. le

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Le client n'a pas laissé de commentaire.

Valarie S. le

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Dont charge people for extra days when they bring it back before it's due!

MARK P. le

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Le client n'a pas laissé de commentaire.

meredith C. le

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The best place to rent n very helpful Jun was super nice.would highly recommend

Marilea W. le

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Le client n'a pas laissé de commentaire.

John E. le

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Le client n'a pas laissé de commentaire.

Jim W. le

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Back of the truck was clean but the cab had dog hair all over the seats and floor.

enwin W. le

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Le client n'a pas laissé de commentaire.

Larry S. le

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It is worth a trip into Peoria if you want anything besides the truck. Just a side business in this location.

Barry M. le

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The only issue I had, had nothing to do with the equipment or service, but rather your entryway to your parking lot. As I was trying to enter the lot to return the truck, I wound up hitting one of those "barricade" posts sitting on the right-hand side of the entrance. It got knocked over and dragged part way, under the right-rear tires. As a result the pole on this barricade got bent. I'm really perplexed as to the reason those are even there. No offense, but it's sorta'...silly? I mean, if you can drive around them? Thanks so much for being good people to deal with. I will very likely be using your trucks again. Have a great spring and summer folks!!! Barry Martin

Kelli R. le

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Le client n'a pas laissé de commentaire.

Christie L. le

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Le client n'a pas laissé de commentaire.

Brett G. le

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Le client n'a pas laissé de commentaire.

Debbie S. le

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Le client n'a pas laissé de commentaire.

DeAnna O. le

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Was over an hour away from the location stayed on the website

Jamie R. le

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We couldn't figure out where the entrance was or where to park. We had to circle the block and come back around. A map of the site would be very helpful

Gregory H. le

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Le client n'a pas laissé de commentaire.

Eddie H. le

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Le client n'a pas laissé de commentaire.

tammy K. le

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The location looked like an abandoned building. It didn't look like there was a business located there. The people working there were helpful. It just didn't give a good first impression.

tom M. le

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Le client n'a pas laissé de commentaire.

William R. le

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Le client n'a pas laissé de commentaire.

Penny L. le

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Le client n'a pas laissé de commentaire.

Pamela F. le

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Le client n'a pas laissé de commentaire.

Melinda H. le

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Le client n'a pas laissé de commentaire.

ARIANNE O. le

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The Chillicothe team is excellent. They went out of their way to help me find the best moving option for me. They were warm, knowledgable and customer-focused. Great job!

DENNIS CLYDE C. le

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Le client n'a pas laissé de commentaire.

Sarah H. le

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Pick up and drop off locations were great and the truck was awesome!!! The only that stinks is that customer service kept getting the pick up and drop locations and times messed up, while I had my 26 ft. truck another location besides my pick up and drop off called me and told me I had a reservation to pick up a 10 ft. truck that day, very very unorganized. After a few phone calls I did get it worked out.

LORI G. le

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I rented but ended up not using it cause house locks were changed my debit card still not reflecting right cost little confused on why

CRYSTAL M. le

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They were late to issue me my truck and double charged me for the truck.

Dennis L. le

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Very helpful staff.

Lonnie V. le

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The drop off location is in an old Ford dealership building and not marked. There was a gate across one entrance and pylons blocking the second entrance. We thought the place was vacant from the looks of things except there were cars in the parking lot. We pulled over and called the contact number on the rental Agreement form and it went to some other company, i.e., not AC Gentrol. We then did a web search and found a different number, called that and received directions of how to enter the facility so we could drop the vehicle off. Once linked up with the staff at this site, we were handled very professionally and everything went well. You need to update your records to reflect an accurate telephone number for this site and insure it's posted clearly that the location is a U-Haul drop site...

todd H. le

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Le client n'a pas laissé de commentaire.

Belinda B. le

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Make sure the customer is ware if there is limited mileage on the trip. This was not explained to me for my recent rental.

Ruperto R. le

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Le client n'a pas laissé de commentaire.

Mark R. le

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Le client n'a pas laissé de commentaire.

TERRY S. le

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Only able to speak by phone but very friendly and helpful.

Lisa B. le

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Don't use recycled paper with names and addresses still on the back of them.

Elsie T. le

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Le client n'a pas laissé de commentaire.

Linda C. le

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never again will rent from U-Haul. and once I posted my story on Facebook, many of my friends had some sort of problem with U-Haul

cathy C. le

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Le client n'a pas laissé de commentaire.

John W. le

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Uhaul sent me 20 miles to pickup when I had scheduled a pickup 3 miles from my house. Everything else was fine. The rental place looks pretty dumpy but they were ok. Just a little miffed at pickup location being changed.

MICHEILEI T. le

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Le client n'a pas laissé de commentaire.

WAYNE P. le

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The only problem I had was that I ordered 2 dozen pads ahead of time. After doing the paperwork checked the back of the truck to make sure I had the pads there were none. I went back into the office and the gentleman that was helping me met me at the door with 18 pads he said that he could not find 6 more. He said he would credit me the 6 I was charged for. The credit was never done to date.

RUTH F. le

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Have closer mileage for the pickup.

JOHN H. le

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Le client n'a pas laissé de commentaire.

James T. le

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Le client n'a pas laissé de commentaire.

Andrew R. le

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In all fairness, my displeasure was not caused by this location specifically. We had numerous problems with the reservations at the locations we had originally been scheduled for and were passed around numerous times until a trailer was secured at this location. Our reservation was dumped on this location after hours on the day our original reservation was made for.

DONALD D. le

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Le client n'a pas laissé de commentaire.

DAVID H. le

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Le client n'a pas laissé de commentaire.

DONALD H. le

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Le client n'a pas laissé de commentaire.

SANDY R. le

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Le client n'a pas laissé de commentaire.

JOHN F. le

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The E85 fuel is a problem, with limited filling options in Illinois. Otherwise, I can suggest nothing else. It was good service. Keri (sp?) was terrific at service.

SCOTT T. le

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Le client n'a pas laissé de commentaire.

Scott K. le

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Le client n'a pas laissé de commentaire.

MARK Z. le

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Very friendly and helpful staff.

DENNIS B. le

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Le client n'a pas laissé de commentaire.

Aman S. le

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Le client n'a pas laissé de commentaire.

MARY G. le

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Le client n'a pas laissé de commentaire.

eleanor E. le

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Everything was just great....of course I only moved 3 miles away!!

Paul P. le

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Entrance was blocked by poles that needed to be moved so I could get in to the parking lot/access teh office.

SANDY S. le

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Your representative, Terry was very patient and courteous to me. She made the move run smoothly. Thanks so much

JACQUIE B. le

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Le client n'a pas laissé de commentaire.

STEVEN D. le

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Le client n'a pas laissé de commentaire.

TIMOTHY K. le

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Have the equipment at the requested location as promised.

lisa B. le

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They are great to work with! Would recommend them to everyone.

SONIA M. le

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it was easy getting information and a trailer. folks were polite and ver helpful

LINDA L. le

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This location helped me out after your location on university in Peoria il called me two days prior to my move to say there was no truck available due to me booking my truck online and would not do anything to help me find a truck. I called another location, told this gal my dilemma and she suggested I call 1800gouhaul and talk to them. I was given a 17 ft truck instead of the 22 ft truck I reserved causing me to make multiple trips resulting in unneeded extra mileage. I did get a discount on mileage but I thought it was for the larger truck so it really made no difference. Will I use uhaul again? I doubt it because of the way I was treated by the staff at the university location.

JEANINE S. le

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The Below average rating is not focused on the location but rather the service prior to picking up the trailer. I was contacted via uhaul and told that I would not be able to pick up the trailer at my preferred location but would have to leave town to do so. My complaint is not for the Chilicothe location but for Erin in the Illinois distribution center. When I contacted Uhaul, I was instructed to contact the Illinois facility where after a conversation about the inconvenience of the pickup location, I was told my price would be discounted to cover the mileage to the new pickup location. Erin transferred me to an associate named Brenda who helped remedy the situation. I appreciate Brenda's help. However, this price was not reflected upon the bill when I picked up the trailer. The workers in Chilicothe were not aware of it and I was told that I had to contact via phone again, but because of the hassle involved during my first call, I decided to wait and contact via email. The trailer itself was fine, but the experience setting this up was very stressful.

CHAD A. le

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Never entered the location. I pulled in and was greeted by a guy who wanted the truck for a noon pick-up. Everything seemed fine.

Brent O. le

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Location appeared to be a vacant building. U-Haul signage too small. Only knew it was there because I used Google Earth before the pickup. The tow dolly was lacking a necessary electrical extension. The agent was unable to provide one and told me I would have to go to the auto parts store located across the street and purchase one, which I did, at my expense. Also, the pin securing the passenger side loading ramp was defective, allowing the ramp to fall onto the pavement while I was driving. I secured it with cable ties to prevent it from happening again. This local agent apparently did not conduct an adequate inspection of the equipment when it was dropped at their location. I am not looking for any reimbursement or credit for this rental. I will continue using your service and equipment as this is the first truly negative experience I have had. Thank you.

RONALD M. le

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They were helpful but the safety chain was looped over the trailer tongue. Later I learned that is not the recommended method to connect the safety chain to the towing vehicle. There were no issues in transit and the trailer performed well.

DANIELLE H. le

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Le client n'a pas laissé de commentaire.

SCott M. le

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Le client n'a pas laissé de commentaire.

Edward C. le

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Le client n'a pas laissé de commentaire.

Betty R. le

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Only improvement would be to have better selection of trucks to pick from.....they only had one.

ASHLEY A. le

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well what happened was I orignally was to pick up in east peoria but could not due to no truck being there then the location i did pickup at said it would be ready but it was not it was dirty and the rent me sign was still in the window i had to wait 45 mins before i could leave with the truck I was already upset by having to drive to chillicothe to pick up the truck!

John W. le

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Le client n'a pas laissé de commentaire.

William R. le

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Le client n'a pas laissé de commentaire.

Don B. le

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Better signage; there is no name on the building, just a small uhaul banner out front.

KeAndra W. le

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Le client n'a pas laissé de commentaire.

LEO L. le

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Le client n'a pas laissé de commentaire.

dave V. le

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Le client n'a pas laissé de commentaire.

BRIAN T. le

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Le client n'a pas laissé de commentaire.