Customer Reviews for Acadiana Stor-N-Lock of Iberia LLC
(U-Haul Neighborhood Dealer)

560 évaluations

1301 W St Peter St   New Iberia, LA 70560
(@ Landry Dr)

(337) 367-7200

Heures d’ouverture

  • Mon-Sat: 8 am–6 pm
  • Sun: 12 pm–4 pm

Services dans cet établissement :

Pour nous contacter

(337) 367-7200

1301 W St Peter St
New Iberia, LA 70560
(@ Landry Dr)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 8 am–6 pm
  • Sun: 12 pm–4 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Le client n'a pas laissé de commentaire.

Karen L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tara B 
Évaluation :
5

Nothing I thought the lady at new Iberia location was very friendly and professional

Carrie L 
Évaluation :
5

My only complaint was trying to check out on the app during a heavy rain storm. I actually a few days before to verify exactly where to go and the person was VERY helpful and nice.

Carmen A 
Évaluation :
5

Creating an account and uploading your photo ID is absolutely useless. Although friendly and professional, the person renting me the equipment informed me that U-Haul needs a physical ID and did not take a digital ID, which is legal in my state.

TODD K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james m 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liesha M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNA S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shawn F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dinora E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gerald m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

McMullan D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel B 
Évaluation :
5

It’s not just the equipment, the place or the location… It’s the wonderful lady that I rent from and return to who is always on the spot ready to help and very friendly and most importantly, very efficient in managing her time as well as mine… I always go to this location first.

wr h 
Évaluation :
4

Truck was a disaster with no muffler, check engine lights and gas cap lights and no AC

DAVID M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James N 
Évaluation :
5

All was good

Rodney G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kendall c 
Évaluation :
5

Great service professionals

Shontell B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIEL D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bridget J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah P 
Évaluation :
5

No recommendations. Everything is perfect.

Michael M 
Évaluation :
2

The truck was dirty and battered. The electronic experience was terrible! The truck did run fine.

Sergio G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane G 
Évaluation :
5

No problems !!!

Darrell M 
Évaluation :
1

On 11/18/23 I went to drop off my rental and noticed I forgot the dolly..I then explained to her that my friend that was with me and he would drop it off after he drove me home 30 minutes away..she said she couldn't check the truck in until the dolly was returned..my friend (his name was on the contract) did indeed return the dolly and asked if there was anything he needed to do or pay and she said no that's all and sent him on his way..well when I get finally get settled in my new place i check my bank account and there was a charge for $33 and some change..I then checked my email only to find that she checked the rental in and tried to charge my card for 5 or 6 miles over my mileage allotment..it was a one way trip totaling 32 miles and I was allotted 40 miles from the pick up location..the gas gauge was right on the mark of where it should be from the same as when I picked it up..first I don't trust that she should've checked it by herself bc she knew one of us would be back in plenty time before the 24 hours was up and dolly returned..I know this is usually done only when the office is closed but it was still open..I DO NOT FEEL I OWE THIS. On my U-Haul app it said completed so completed to me means I'm done with that transaction but this woman decided to take it upon herself to check the rental alone when clearly one of us was in her face to check it with her..I will not pay this until this is investigated..and if I'm wrong the least she could've had was the decency to call and make me aware of what she was doing..I think I'm right on this matter and will not pay it until the details are checked by someone other than her..thanks

Charleen P 
Évaluation :
5

You are good

Lula J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kendall c 
Évaluation :
5

Everything was perfect. Customer service awesome.

DONNA B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacqueline G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james b 
Évaluation :
5

Fast and convenient!

KENNETH W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH H 
Évaluation :
5

N.D.

Dianne L 
Évaluation :
3

I would ensure a receipt was given.

Mike D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashton Q 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENITA Y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward B 
Évaluation :
5

Very helpful staff

CURTIS C 
Évaluation :
5

Make the move for me 😊

Shirden T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWERENCE L 
Évaluation :
1

The woman that was working in 5/8/23 had a horrendous customer service disposition. Showed up for my reservation and presented a paper copy of my license (when you renew your DL online in GA you get a paper copy until your renewal arrives in the mail) and my state issued photo ID. The woman refused to accept it. I understand if there are policies regarding documentation, but I checked with Uhaul before making the reservation and was told it was acceptable. I have used this same documentation 3X prior with no issue. I did not argue with the woman about the policy, but the inconsistency is frustrating. I called Uhaul (the phone rep was extremely pleasant and helpful) and had the reservation switched to my co-workers name for pick up, not a big deal. Please know that the policy issue is not my complaint. The absolute RUDE demeanor of this woman was above and beyond. She really hates her job or despises people. When I left to go retrieve my co-worker, I thought that maybe I didn't know what kind of day she was having or what's going on in her life and felt regret for being terse with her (matching her energy). I apologized on return hoping to make her day better because I know customer service can be a shit sandwhich. Her attitude became WORSE. My co-worker said he'd never felt so uncomfortable. I was going to leave a Google review and read some of the current ones posted. Lo and behold there's a review about her (with a picture of her attached). So, I figure this location already knows they have a super unapproachable person working there and do not care, so what's the point? If the location gets to read this review - GIRLLL - I am sorry for whatever has turned you into such an unpleasant person in your life experience. I hope you find happiness somehow, because life is too short.

Cyril V 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamall T 
Évaluation :
3

They charged me $10,98 for what I don't know the vehicle had the right amount of fuel. I dropped the vehicle off on Saturday a day earlier than expected. So not sure what the extra cost was.

Wilfred F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sherri l 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K 
Évaluation :
5

nothing

Ken K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S 
Évaluation :
5

Supply at least one blanket

Roland V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john C 
Évaluation :
5

na

David L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clay C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JILL W 
Évaluation :
5

The office people had a little attitude and I didn't really care for it. She was sounding very demanding when she could have been nicer. Maybe she was having a bad day or something. Usually they are very nice when I go in.

Debra P 
Évaluation :
5

Really happy. No improvement needed.

Michael M 
Évaluation :
5

Rien

Nick L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curt L 
Évaluation :
5

Merci

Leopoldo d 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael K 
Évaluation :
4

The gas left needs to be taken into consideration when charging for the milage being over 281. I started with less than 1/4 of a tank and I returned it with over 3/4 worth of gas and you still charged for extra milage. With gas prices the way they are you got at least $50 worth of gas and you charged me over $80 for the extra miles. For this reason I will never use uhaul again and will definitely make the recommendation not to use.

Logan L 
Évaluation :
3

The vehicle kept overheating. When I called hot assistance I was told they aren't a mechanic shop and don't service the vehicles. I was traveling with my toddler and kept having to stop along the highway to allow the vehicle to cool down. This is not acceptable.

Christine R 
Évaluation :
5

Very good service

Joesph D 
Évaluation :
5

Very good service

Dan S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keeshronda W 
Évaluation :
5

Thank u

wr h 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY D 
Évaluation :
5

Nothing, everything was great

michelle K 
Évaluation :
5

Very friendly and helpful.

Michael M 
Évaluation :
5

Easy and fast to return.

david l 
Évaluation :
5

The New Iberia location was great !! She was prepared and had a lift Jack to assist with removing trailer from tow ball so no physical lifting was involved!!

elvin s 
Évaluation :
4

The problem was not this location. The problem was four seasons in Gonzales, La. My original pick up was for the day before but either uhaul or the lady at location did not keep my credit card on record I had given. I came in three weeks early to do everything only to have my reservation cancelled. Then calling uhaul was no help as the reps we're rude, condescending and unhelpful. Repeating over and over not their problem we had t put a credit card on file…we had at the location. Had to make a new reservation at a location 1,5 hours away each direction. They didn't have moving blankets causing much of our items to get ripped or scuffed. Needless to say using uhaul was NOT a great experience. I could go in about how uhaul corporate would not help or claim "independent" locations as part of uhaul a not own the mistakes, nor help after the mess up, nor discount even after I found the uhaul truck I needed and hour and a half away and the list goes on.

ERIC B 
Évaluation :
4

Cruise control would be really nice to have when traveling!!!!!!!!!!

Michael J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iris L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucien P 
Évaluation :
5

Rental was extended due to extenuating circumstances with my storage unit the day before due to a power outage. I was billed a second day but told to immediately return the rental. I am upset I was told to return the rental but billed for an additional day.

Lizzie B 
Évaluation :
4

Windshield washer did not work. Caused minor visibility problems. Should be part of checklist (operation and reservoir level).

Jonathan H 
Évaluation :
5

Simple and quick drop off process! Extremely friendly as well!!

Savannah K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacie R 
Évaluation :
5

Promp and proffesional service recieved from Ronda! She made the process from renting to hooking up very plesent, The facility was very clean and has easy axcess. The trailer and equipment was well maintianed. Very satified ! Would recommend this facility to anyone. Thanks for the awesom service Ronda!!

sidwin b 
Évaluation :
5

Was in and out like that service

Charlie S 
Évaluation :
5

Very friendly staff

Michael H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrett B 
Évaluation :
1

Le client n'a pas laissé de commentaire.

christy T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas S 
Évaluation :
3

i wasn’t given my dolly initially and had to go back the next day for it and was charged the mileage for coming back to usual for it

Ambrechel H 
Non les évaluations ont été soumises pour cet établissement.

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