After I paid, the 100 deposit and signed the paperwork I ask if I could leave my car parked overnight at Your U-Haul Facility. (Ronda Caballero) told me it was safe and that there was Cameras on property that record outside and inside. I left my car parked than I left with the U-Haul truck. I returned at about 3:30am next morning. My car had about 7/8 of a tank a gas. I noticed when I got in that there was only about 3/8 of a tank of gas in my car. With that said, I can Not and Will Not recommend Your U-Haul Facility, on 1301 W St Peter St, New Iberia, LA 70560. I went today at about 11am I spoke with (Ronda Caballero) again told her I had a issue with my car about the gas being Siphoned off on your side on your property. I asked her about the Surveillance cameras that she had told me my car would be safe parked on the property. I than asked her again if there where Surveillance cameras she told me No, in front of several other customers that were standing there. I than turned told about 5 Customers that were standing there do not park and not leave your car overnight that there car's where Not safe to leave overnight. I will use Another rental truck company, if and when I need to rent a truck again I cannot recommend you company.CARL W.
Moving Truck Rental in New Iberia, LA at Acadiana Stor-N-Lock of Iberia LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
New Iberia, LA 70560
(@ Landry Dr)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 6h pm
- Dim : 12h pm à 4h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in New Iberia, LA 70560
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
That dependsHUBERT G.
Make contacting the facility easier. Spend too much time navigating your online menu to end up with no help at all. The person in charge of the Peter street storage facility could not have cared less of the difficulties I encountered. Not a pleasant experience but certainly a costly one.STEPHANIE M.
All goidALLEN R.
No lock on my truck.CHAUNDA D.
The on site location was great! Booking on line is a nightmare! I will definitely keep all of my booking in person!TEKAWANA W.
Friendly and courteous seviceðŸ‘CURTIS C.
Friendly service at this location. Good online website. Easy to navigateHELENE A.
I had to drive 30 min to pick up trailer from where I rented it. Returning it to this location was very inconvenient as I had to haul it with me to workMICKI K.
The check out process was very difficult to complete and frustrating.Alison C.
Acadiana made my return of equipment hassle free and easy the staff was very helpful and I will use them for my moving need in the future.Catrina W.
Exceptional staff and customer service.MARK T.
The app wasnt working right when we got to the New Iberia location after hours. So we had to pay for an uber to pick us up and bring us back home..I called customer service after hours and they told me I have to go in at 8 the next morning when someone will be in the office.. I went at 8:00 a.m. next business day and the lady working at the desk did paperwork and got me in my uhaul...I needed it for extra day and called ..with an attitude she said I would have to pay extra...so the following day I called customer service to book online one more day that I needed to finish and lady told me that it was open I can have for extra day and she put a note on the side to let them know . New Iberia location called me with an attitude and told me she had just rented out.i needto bring it back now...I said I called early to let yall know and customer service said it w as ok..I was sending someone on their way to pay cash..she said no that she had already told someone they can pick it up. So I needed to bring back..I still had to pay an extra day bc I brought it back after 8:00 a.m. I cant see why if I paid an extra day why I couldnt keep for the time I paid I'm paying plus customer service already confirmed I could keep it bc I was going un and pay but new iberia said no. Just bring back bc she has someone to use it...I was furious...Tonya D.
The trucks could possibly use some shocks, rough 9 hour ride. Other then that it was a good experienceshawn J.
very helpfulAndre T.
Very satisfiedKarl V.
Customer service was great and I will definitely be coming back for more service! Thank you for your wonderful hospitality!RANDAESHA S.
The only issue I had was verifying my alternate contact. I wasted 22 minutes at the site waiting for that after I had submitted my photo my drivers license photo etc. I felt that was a waste of time I loved the service and I feel it would've been much better had I not had to wait to have my alternate contact verify me. Otherwise good service feature ordering online. I was also curious why you charge $1.09 a mile and require refuel. That was disappointing.Kerry A.
Had to use mobile check-in and continuously had issues. Also, the photos of the current condition of the truck were not accurate, and I had to 'dispute' and provide my own photos. The photos/ condition of the truck should have been accurate when I picked it up... Had I not caught this, I would have been charged a lot of money upon returning the vehicle.Robert N.
I thought the price was unreasonable I thought I would get something back and there was nothing.Craig M.
Only problem i had was the first location i picked didnt have what i needed, so they gave me another location and fixed the reservation but he didnt call or email me the location he changed it to like he said he would i had to call and get itSharlotte H.
I think it really sucks that you charge me an after-hours fee when nobody was there to do anything anything to earn that moneyDeborah H.
friendly prompt service. will rent from them again.Narriman F.
Great and friendly professionals!mark T.
This location is very clean and staffed with professionals who can answer your questions and get you on the road in minutes. Improve? I would keep the staff.mark T.