Customer Reviews for Acadiana Stor-N-Lock
(U-Haul Neighborhood Dealer)

410 évaluations

372 Westside Blvd   Houma, LA 70364
(On Westside Blvd behind Canata's super market)

(985) 223-0605

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 12h pm à 4h pm

Services dans cet établissement :

Pour nous contacter

(985) 223-0605

372 Westside Blvd
Houma, LA 70364
(On Westside Blvd behind Canata's super market)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 12h pm à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Thaddeus M. 
Évaluation :
3

Went in person to reserve a 26' which I did. Got a call the next day that I could not have that one and all they could provide was a 20'. Not much option at that point. 26' was not going to be big enough so 20' definitely did not allow to get all I wanted. The truck was clean but the exhaust was so loud it was irritating to drive.

Kenneth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zachery B. 
Évaluation :
5

Very narrow parking area to move the larger trailers in and out of.

Jerry D. 
Évaluation :
2

The lady who rented to me didn't tell me anything about mileage. Didn't recommend anything or warn me about going over mileage which caused me to lose deposit and gave to pay $20 more dollars. So I payed $260 for a not even 3 day uhaul rental

Payton B. 
Évaluation :
5

Quick and easy. Very helpful lady at this establishment.

Bruce H. 
Évaluation :
5

While I understand why U-Haul does not require previous users to fill the gasoline tank like rental care companies do, it seems you should. Gasoline is expensive and I 'donated' a quarter tank of gasoline to the next user because I had not idea how much gasoline I was/would use. It seems to make more sense to rent it full and return it full.

Gary G. 
Évaluation :
5

Both side mirrors (top/bottom) of the truck cannot be angled to fit the individual driver. I adjusted mirrors for my driving position but vibrations of the truck knocked them back into their original “fixed” position, making driving hazardous in heavy traffic/heavy rain. Otherwise, G8 experience

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrel S. 
Évaluation :
5

I will recommend this location to any and everyone. The customer service was amazing! I will drive the hour and half I did to rent from here versus those I called because they are VERY RUDE!

QUINA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan G. 
Évaluation :
3

Battery was dead. Had to wait for service when I arrived to pickup. I was not given additional time on my rental. That should be a given when it is a service issue.

Mary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LIONEL T. 
Évaluation :
3

None.

Paul G. 
Évaluation :
3

I rented the Uhaul truck and two furniture dollies online, but when I arrived at the rental place, there were no furniture dollies in the truck. I had to cancel the rental because I needed the two dollies to move the furniture. It was a major inconvenience and disappointment. I was told that when you rent online it will allow you to rent any piece of equipment and purchase other items such as pads, appliance dollies, tape etc, but there is no guarantee it will be available when you arrive to pick up the truck and supplies. The girl at the location was very nice and helpful. It was not her fault. UHaul needs to update their rental site so it will indicate if the items you need to rent are available and will be reserved for your use.

Paul G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee K. 
Évaluation :
5

Excelente service thanks you.

Dorise A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan A. 
Évaluation :
3

There were no signs or drop off instructions. Checkout on the app was difficult due to weak data connection. Someone came outside as we were finishing, but we had no idea anyone was there, as there were no signs indicating an office. None of the problems I had were because of personnel at the locations. This was all on the Uhaul reservation system.

HUBERT W. 
Évaluation :
4

There was no appliance dolly available on site although offered online

Melvin W. 
Évaluation :
5

Make sure that the hitches stays screwed up to the tow balls ! Even using a wrench it got loose and flipped up while unloading the last heavy thing out of it ! Nearly gave me a heart attack . Better hitches would work .

Dinah M. 
Évaluation :
5

I need to talk with someone from uhaul about my experience in Richmond VA regarding my hitch installation

MARTHALISA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann C. 
Évaluation :
4

I ordered a furniture and appliance dollies and they were not in the truck.

Brandon D. 
Évaluation :
5

The staff was exceptionally helpful

Johnny B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark T. 
Évaluation :
2

Assistance for trailer hookup by location would help. Front right strap was torn in half, front chains were excessively long. Brake light wire was frayed; when showed they informed it was their only cable they have.

Devan H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAMON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEIA MARIE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFRED J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barry F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana F. 
Évaluation :
5

Keep doing what uou do the service was great.

Patricia E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicolas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALDO C. 
Évaluation :
5

The representative was professional and made this rental experience Great!! THANKS

David C. 
Évaluation :
3

We were charged for furniture mats/pads that we never actually got.

Jason D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
4

There were screws and the inside of the trailer was dirty. Doesn't appear to have been swept out after the last user

Leray B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amy P. 
Évaluation :
5

The lady. Was AMAZING very friendly. We will only use this location from here on out. She is always very personable and nice.

shawn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clyde C. 
Évaluation :
5

Christina was very pleasant and helpful. Would definitely rent from them again and recommend this location to family and friends

Dean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sawyer C. 
Évaluation :
5

I've used this location before and they are very helpful.

DANNA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MISTY W. 
Évaluation :
5

Early InAug. I reserved a 26 ft truck from Cypress Storage 2276 S. Range Rd. Denham Springs, LA 70726. The Friday before I received a call saying there was no truck for me. Being I had sold my house, I needed to move my furniture. So instead of paying about $500 to move, it cost me $1500. UPSET? You bet. **I needed a 26 truck To move my things out of my storage unit in Houma so again I reserved a U- haul for 11/14/2020 from 10:30 plus 8 hours. AGAIN my 3 movers Joined me at 133 Monach Dr. Houma, LA. Only to find NO TRUCKS. Walter said we would have to wait about 3 hours till the truck was returned. UPSET.? Yes! My daughter found another U-haul: ACADIANA STOR-n-LOCK, 372 Westside Blvd, Houma, LA. Thank God for that manager: Christina. She is a gem to your company.

Rose P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lanisa R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEROME M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary P. 
Évaluation :
5

Great Job

john B. 
Évaluation :
3

My original reservation was at the Monarch Dr location in Houma. When I arrived they didn't have my item. I was not informed they didn't have the trailer as I was told I would be if they couldn't get it. Once the manager arrived the conversation between her and the other employee was very unprofessional especially with me as a customer there. They did find a trailer at another location for me that I had to go get. My trip was delayed over an hour but I did get what I needed.

eugene R. 
Évaluation :
5

Christina was very friendly and she was a pleasant to work with. Notified us as soon as the truck was available. Made working with U-Haul a pleasure. I will use this location again.

Catherine Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robbie T. 
Évaluation :
5

Christina and Rhonda are the BEST. They are soooo friendly and sweet. I HIGHLY RECOMMEND ACADIANA STOR-N-LOCK.

Robyn R. 
Évaluation :
5

The on thing is the truck did not have a ramp. But everything else was great. I've got another reservation for a bigger truck. Also the Acadiana Stor-N-lock is the best and most friendly place to go to. Christina and Rhonda are the best and so helpful.

Robyn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quentin M. 
Évaluation :
5

Very helpful and great customer service during pickup.

Brooke L. 
Évaluation :
5

My only concern is that I did not have the ability to keep track of how many miles I had purchased and what I had used. So when I went to return the truck it was trying to double charge me for some reason which I assume it is because I went of a mile or two. Which I would be willing to pay for the mileage used, but not an duplicate charge as the original one. It would be beneficial to be able to see what I paid for in mileage on the receipt.

Darren T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chad P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Swakniee H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd L. 
Évaluation :
5

I think everything was in very good standings.

Consuelo S. 
Évaluation :
5

The whole process was very smooth. The employee who helped me out was really nice and straightforward. The pricing was very fair and the truck was in good condition. I was moving in between one mile and the services offered here were ideal for me. Merci.

Gurjit B. 
Évaluation :
3

I thought $94 was alot for only renting it for 3 hours.

BRANDIE H. 
Évaluation :
5

Friendly and accommodating.

John L. 
Évaluation :
5

everything was fine, no problems

bobby F. 
Évaluation :
5

Miss Crystal was more than helpful throughout the entire process & the equipment worked flawlessly. Thanks for a wonderful experience.

matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
3

Sales representative didn't know her job . I was over charged . I called location and manager explained she was going to look into it . It's been 4 days still no call back . First charge $141 second charge $105 . If you can get me a resolution to this matter . I would appreciate it. Thanks

Kevin T. 
Évaluation :
5

Rhonda and Christina were very helpful and nice.

mark D. 
Évaluation :
5

Everything went smoothly with no problems. Christina was a pleasure to work with and answered all my questions thoroughly.

Tracy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica A. 
Évaluation :
5

Truck had broken sun visors, I had to jump start it, the truck smoked very bad, it smelled like smoke. Needs to be serviced due to mechanical issues, but overall clean cargo area and external and cab area. Excellent facilities and helpful staff.

Claude A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony J. 
Évaluation :
5

no complant

JAMES R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ERNEST E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kristine B. 
Évaluation :
5

Everything was great. I was helped by Christina. She was very professional, and she is a people person. Many Thanks

Angelo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Treva L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

judith A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lena D. 
Évaluation :
3

My card was charged twice...

Laura L. 
Non les évaluations ont été soumises pour cet établissement.

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