Customer Reviews for Access Mini Storage LP
(U-Haul Neighborhood Dealer)

Évaluation :

4

The yes and no option for equipment clean gives no option to say like some cleaning were missing.

Évaluation :

5

Todo muy bien con la atención de la oficina, la seguridad del lugar , iluminación del lugar , todo muy accesible .

Évaluation :

3

Better describe where the key box is at, because the box was small and matched the fence( would be better to put in a red box as in videos)

Évaluation :

5

Great service and always very helpful. I can't say there is anyone near as great as the facility and Norma at the front desk. Great service and would utilize them again.

Évaluation :

5

Inform customer when lunch break is in order to prevent delays.

Évaluation :

5

Norma was very helpful and went out of her way to help us feel welcome. Five star service.

Évaluation :

5

Good storage location an services. Great customer experience.

Évaluation :

5

I love this place! I was with Access Storage in Edinburg for 4 years. They never raised my rent. The office Manager, Norma, was so easy to work with and pleasant. Their rates are very affordable!

Évaluation :

5

Online process is somewhat confusing.

Évaluation :

5

was a good first time experience

Évaluation :

5

I RENTED SEVERAL YEARS AND NEVER HAD ANY ISSUES. THE STAFF IS VERY COURTEOUS AND HELPFUL.

Évaluation :

5

Nothing, your doing a great job

Évaluation :

5

Norma and her team are so accomodating and went out of their way to ensure I had everything I needed at every turn. I was a tenant here for almost 8 years and I recommend them very highly! Thank you Norma, for everything! Michael

Évaluation :

5

Norma was so helpful and made my move painless!

Évaluation :

5

Ms Cavazos was always very helpful, and the facilities are always clean and secured.

Évaluation :

5

It was awesome easy and smooth process

Évaluation :

3

Back of truck was not cleaned out by previous users or dealer.

Évaluation :

5

Nothing to improve, the lady who helped me out was very friendly and helped me with any questions I had. I would definitely recommend this location over others. I had called a few other places in the area and they were not as friendly as she was.

Évaluation :

5

Norma made me feel very at ease on returning the truck. The only complaint I'd have is Not against Norma, but the company policy on return time. Norma said if I did Not return the truck by 11:00 am, I would have to pay for a Full Day! What?? I asked to return it 30-1hr later. Should think about charging by the hour after allotted time instead of punishing the customer by charging them a full day. I had to unload Monday morning bc storage closed on Sunday and I had not received the gate code yet.

Évaluation :

5

Such a great experience and amazing customer service. Norma was extremely helpful and went above and beyond. I almost want to put stuff back in storage just to keep that positive and energetic conversations we would have when I would go to the facility. Our storage facility was spotless; SUPER CLEAN. Setting up autopay was easy and entry and exiting was also easy. There are cameras everywhere and the storage rooms were safely secured. 10/10 would recommend.

Évaluation :

5

Price. Having to be charged more than once. Too much money. I would rather invest in my own trailer.

Évaluation :

5

The problem I had wasn't necessarily with the location but it was the hard time I had with pick up. Spent more than an hour trying to get the key when they were giving me the wrong password the whole time.

Évaluation :

5

Really satisfied thank you so much

Évaluation :

5

Awesome service

Évaluation :

5

Muy atentos y serviciales la encargada de la oficina y el personal de mantenimiento lo recomiendo empliamente

Évaluation :

4

$20 for less than quarter of gas(unleaded) used, I understand the prices rn are crazy but seriously $10 would’ve filled.

Évaluation :

5

Very friendly

Évaluation :

5

Keep up the good work

Évaluation :

5

Great job!

Évaluation :

5

Customer service was great!

Évaluation :

4

Too many steps

Évaluation :

1

Took almost 2 hours to pick up my rental. The location was if no help and the customer service I received over the phone was horrible. The last representative I spoke to was the only one who help

Évaluation :

5

Norma was always very helpful and assured me with any questions or concerns I ever had. She is always very professional and friendly. Her customer service was always top notch.

Évaluation :

5

Very friendly staff

Évaluation :

5

I would highly rate this location. Friendly and professional staff! Before we started renting a unit here, we had a hard time finding an available storage unit with many providers. We left voicemails at many locations, but Access Mini Storage was the only location to call us back and TRULY place us on a waitlist. As soon as a unit became available, we were promptly notified. This was great customer service!

Évaluation :

5

Man this location is berry friendly and helpful nice employees 👌👏

Évaluation :

5

We had two different units both were clean. Norma at the office is a real treasure she is great to work with.

Évaluation :

5

Overall I had a positive experience with this business. Norma was exceptional at helping us.

Évaluation :

5

The person was very helpful in accepting my truck, the location I was given at 2111 W. Sprague Ste. 2, Edinburg TX doesn't exist. It is a Health insurance agency. I really appreciate Access Mini Storage LP for accepting my rental. Please review the 2111 W. Sprague location and take it off your list of U-Haul locations.

Évaluation :

5

thank you so much helping us. You were very helpful and cooperative with us. a special thanks to Norma Cavazos for her help and kindness.

Évaluation :

5

Great prices, friendly staff

Évaluation :

5

Safety check mirrors. Prior to my departure from the the location i checked my mirrors. A mirror was incorrectly pointed. Fortunately I found it prior to leaving and had a associate assist. Clean windshield better. It was very streaky and dirty.

Évaluation :

5

This was the best storage facility I've ever rented with. Super friendly staff, secure, clean, great access hours - can't really beat that!

Évaluation :

5

Great service and facility was perfect!

Évaluation :

5

Great service!

Évaluation :

5

I was nervous at first that the truck I wanted was too big, but it was easy to rent what I was looking for and it was the right size. I'm definitely going to be renting from here again if I need another truck. Merci.

Évaluation :

2

Did not explain , process well . Stated my 100 deposit would be returned as soon as truck was turned in , but when turned in stated it would take 7-10 days .

Évaluation :

5

She was awesome. Stayed through part of lunch to get me on my way. Great employee there.

Évaluation :

5

Not a thing. In addition, Mrs Cavosos, was outstanding in the service she gave us.

Évaluation :

5

Great customer service, fast and easy rental experience.

Évaluation :

5

Easy process. Highly recommend

Évaluation :

5

Excellent customer service!! Helped with truck upgrade and pick up instructions

Évaluation :

5

Everything was perfect

Évaluation :

5

excellent, friendly service

Évaluation :

5

We are so grateful for the entire process of renting the truck to make the move from home to home an easy transition. Norma Cavazos gave us outstanding service as always and we highly recommend this Uhaul rental location to everyone. Thank you so much. Mike and Olga Carranza

Évaluation :

5

Everything perfect. Even service..thank you.

Évaluation :

5

The only storage place I go to. Very convenient & helpful people.

Évaluation :

5

If I ever need to keep something well kept and safe I will be returning back. A great place to store items with friendly staff.

Évaluation :

4

The young man who did the initial transaction for us years ago was nice. For the price, we had a much better than average experience. We did not any problem with the transactions or getting in/out. :)

Évaluation :

5

Thank you very much for your services. Just out of curiosity is there anyway i can return the new storage lock with the keys ?

Évaluation :

5

The manager was helpful and friendly. She understands the stress of moving and offered advice that made it better. Thanks a million times.

Évaluation :

1

The staff at this location is friendly and equipment is in great condition. Uhaul is pricy and placed a hold on my account. It has already been more than 10 days since the hold has been placed. I've called my bank and uhaul back and forth daily for both of them telling me it's the other companies fault for the hold. I've been hung up on, told different things && have at least a 15 min hold every time I call. The first two times I called for a hold release form they asked for an email address. The third time I called back to have the form sent, the oporator told me they don't send that form through email only fax. It's very frustrating and time consuming.

Évaluation :

5

Extremely helpful staff, and they made themselves available at all times.

Évaluation :

5

Clean truck windows and don't forget dolly

Évaluation :

1

For one, I took the truck out and the guy who rented it to me told me it was full, Well i got into the truck and saw that it was NOT full but yet i still filled up the gas to full and when i tried to contact the place that offered it to me, They said that they could not help me and i guess we got disconnected and tried to call them back with no reply.. So i will not be renting a truck EVER from this place again. I will try somewhere else if i need to rent a truck.

Évaluation :

4

It would be good to explain the importance of picking up truck at the time you requested. We did not understand that it had to be at that time. Now we understand and will do better next time. The lady was very kind and patient when we arrived at 10:00 instead of 9:00.

Évaluation :

4

Well when I dropped off the truck she checked the truck and mileage doing her job well I end up having to pay for mileage and ended losing my belongings whish I would have been told at the lake Charles office well all in all bad experience lost my belongings had to pay more and wores of all had to walk paid off exmileage no money to call cab so people always double check never trust help lesson learned for me

Évaluation :

5

Loved it!

Évaluation :

2

no help at all with equipment , not very knowledgeable either !!!!!

Évaluation :

5

I will rent with u-haul in the future. Representative was very helpful and explained all questions I had to my satisfaction.

Évaluation :

3

The rep who was at the desk was not very professional or helpful.

Évaluation :

3

The computer was unable to edit and take off the optional insurance. This was after I declined the insurance through the online booking. Twice. Then I get a confirmation with the wrong address/location. I have to take a random guess at the correct Uhaul location. I get there and then I'm charged for insurance which I did not want. However, while the computer could not edit my order, it can easily and without delay charge me. Then I have to take time to call and give my complete credit card information over the phone to process the refund even though I was told that they would be able to take care of it themselves. Why they needed my security code, I dont know. I did not appreciate how insecure the process was.

Évaluation :

5

The steering was a tad on the wild side need to service trucks regularly but was able to control it thanks to god. Other than that it was pleasant.

Évaluation :

2

I was very pleased with how Norma Cavazos handled my booking. However, Marco the person she left in charge, July 1st, the day of pick up wasn't very clear on my return time. He didn't mention to me that the return time. He could of asked me what was convenient for me. He failed to mention that the time of the return date to me. When I called him on Monday, July 3rd, he mentioned that as long as I turn in the UHAL before the closing time, that I wasn't going to be charged an extra day. So I took the time to call the Anytime Rental in Kyle, Tx. They said that they closed until 5pm. I arrived at 2:30pm only to find out that I was going to be charged an extra day. This was something that I wasn't expecting. I mentioned to the lady working at the Anytime Rental That I was told that I wasn't going to be charged a day late as long as I came in before closing.

Évaluation :

5

Very professional and very friendly. I recommend people to come here.

Évaluation :

3

I reserved on line and then went in and paid for U-Haul. She said they closed Sat at 2 and Closed on Sunday so we could keep the U-Haul til Monday morning.... Well we were still waiting on our new keys monday morning so I called and talked to the office and reserved it an additional day. Tuesday by 5 pm I dropped off U-Haul she checked miles and gas....I had used 10-11 miles only yet she charged me 15 miles....I put extra gas in it. and the U-Haul never had a dolly.... She ALLOWED US TO BORROW ONE AND OUR TRUCK did not have a ramp to help us load or unload..... I was told that my balance was $247 dollars then it went down to $185.00. I offered her the cash I had or a check she stated she didn't have time she had to get to a meeting and would act like I just NIGHT DROPPED OFF THE U-HAUL.... IN WHICH I DID NOT. I was called this morning and told she ran my card and it was declined and that she would have to charge me for another DAY!!!.. I am livid. what is going on. I just moved I have boxes and boxes all around me and literally my world is upside down from this move I do not have time for all this drama with ACCESS STORAGE AND WE WERE TREATED BADLY I asked for a smaller unit..To no prevail. Nothing. Please contact me back Troubled and Tired -T

Évaluation :

1

Make sure they check the mileage before renting the moving truck.

Évaluation :

4

I would not recommend this or any other U-Haul location because U-Haul is a dishonest corporation that tries to swindle its customers. You picked on the wrong person this time. Fair warning, I NEVER have lost a case in court. Bill me fairly and accurately, or I will add another win to my list of court victories.

Évaluation :

5

This was a very good experience with very little room for improvements.

Évaluation :

5

Great customer care

Évaluation :

3

Staff was helpful and the facility is nice and clean.

Évaluation :

5

Nothing. Everything was to my liking. The young man once very courteous and attentive to my needs.

Évaluation :

5

The only problem is that the truck that we rented did not have a hitch lock, I think it should have one we had to go buy one and we have no use for it, Thank you

Évaluation :

5

truck had something wrong with front end that vibrated violently when speed got up to 67 mph. headlights were aimed way too low, could not see at night. will call penske the next time.

Évaluation :

5

The best first time ever rented the lady was great and the van rocked please congratulate the lady job well done thank you will be going here again

Évaluation :

5

great service!!