Kim was great from the time I picked it up then when I returned!!! She was awesome and made everything so very simple!!! If I have to use uhaul again this will be my location!!! Kim you are awesome!!!!
Robert E.
Customer Reviews for Access Self Storage Oak Cliff
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
2 rentals in a day one had messed up steering and wheels. The other had a plastic bag shoved in the gas tank. Find another rental place and save yourself headaches.
Christian C.Everything. The truck was dirty. The truck didn't run that well. I ordered a dolly and when I got there they didn't have one.
Antonio H.The man there was very nice and helpful.
Emanuel P.I was overcharged on mileage by at least 40 miles
Susan A.Excellent service à la clientèle.
Wanda W.Rien
gwendolyn M.The guy at the storage unit office was so nice and helpful! Honestly best customer service i've ever had renting a U-Haul, he was very casual and we just enjoyed chatting with him. I regret not getting his name. The location was convenient to my house and the uhaul van we got was in brand new condition. It drove well and overall we were so happy with how easy the process was!
Meghan C.While the attendant was quite pleasant, she failed to fully explain the check in & check out procedure of the vehicle. I was only told to take a photo of the mileage & the gas gauges before leaving. I even complained to her that I'm used to the attendant doing that themselves. She then said that she was busier than usual, that I'd have to do it myself. It's just frustrating more when she told me (or I thought that she'd be there on Sunday morning at 10a.m.). You know PPL are tired after moving. Then I tried going online to input the info to check out (while still sitting on the U-Haul lot). The system wouldn't allow me to do that, kept saying that the mileage wasn't correct!? Again, really frustrating!!! I'm VERY disappointed in U-Haul this time around. Improve your system!
Yvonne L.They charged me for gas and I put the right amount
Sherrell H.They're always so sweet when I pickup and drop off
Elizabeth P.Continue being friendly and delivering top notch customer service.
Elizabeth B.Jim and Jeni are the best. Highly recommend this location to everyone
Jim H.Customer service was great they make you feel welcomed and make sure they give you all the information that is needed. Even quick service. They where great….
gertrude C.Great staff helpful and put me at ease
Lana R.Best people to do business with..Jim and Jeni go above and beyond for the customer... Highly recommend this location to everyone.
Jim H.I have been using the location for years no matter where I move to I still use this location
SANDRA W.The nicest people work here! They are doing road construction on the frontage road, but don't let that stop you - easy return and excellent customer service.
Carolyn Y.Best damn representatives for uhaul in the country. Jeni and Jim go above and beyond to take care of the customer. Best customer service ever. Highly recommend this location to everyone.
JENI H.The service was great
Timothy S.They were so sweet and greeted me when I walked in.
Elizabeth P.The managers Mr. And Mrs. Hamil we're amazing!!! Kind, outgoing, friendly and respectful. They helped me get a truck last minute due to a mistake at another location. Thank you both so much for your kindness it truly changed my day around!!!! Will use your location whenever I need a professional and fun going location!!! Pray the best for you both!
Serita A.THEY answered the phone. Not a call center. One location the phone # was no longer in service. Another location the mail box was full?
Roy T.This location was wonderful Jim saved the day. I explained to him that I left the Camp Wisdom location in tears. He made my purchase painless, very professional , sympathy and empathy. He and his lovely wife saved the day for me. I highly recommend this location to any and everyone. The so call General Manager at the Camp Wisdom needs to shadow Jim on how to provide customer service she definitely has no clue. Just a little kindness goes a long way.
marilyn H.NEED AT LESS ONE LARGE TRUCK@ EVERY LOCATION...
TONI J.Not a thing great customer service..
ANDRES E.nothing everything was perfect!
Alyssah C.Customer service was excellent and very helpful.
JORGE N.It was all good
GUSTAVO A.Thanks
JULIA H.I have no comments I had no problems So I can't suggest any improvements
MARY V.I received great customer service. Very nice people.
TOWYA C.Love it very comfortable very please with kind people
HILARIA R.Let folks know that the free month that uhaul offers ONLY applies to uhaul storage units, not subcontractors. When I attempted to rent from another location their website didn't match the actual hours. This location made every attempt to make things right.
Elisa M.Wonderful people very professional and has a great sense of humor. I would go back to this location anytime!!
REGINA M.The BEST
Charmont W.They were very nice people,Customer service was great,very professional,I will always use this place,Thanks Mr,Jim.
Debra M.An employee meeting me at my scheduled appointment would be a good start
Zachary H.Service was great. Very professional and friendly.
WILLIE S.Service also was beautiful & friendly will tell anyone dropping in Dallas Tx this location is the best!!!!!
Christopher T.I've been to many uhaul locations over the last 20 years and can say this was the best experience. From the treatment and overall interaction with myself and everyone that came in while I was there, to the help and awareness. The couple I worked with were fantastic. I have already recommended this location to several people, one being a family member who is booking a long distance move with them today actually.
Matthew W.Management is awesome and very helpful.
CANDICE B.I recommending. The man that is there is very helpful
Fernando L.Super smooth experience. The people inside are the best!
EDWARD B.Great staff and good customer services
BRACHONE C.Staff was great, very helpful and friendly. Nice clean facility, yard was very orderly and easy to maneuver to hitch up the trailer.
larry R.The gentleman who helped me was great.
Fontella M.make sure that the brakes release is maintained so that it don't drag on the truck. I could not use it because it was not 72 inches wide and that was what I ask for.
CLIFFORD S.Employee was helpful & personable.
CHARLES G.I was redirected a day before to a location that did not have the trailer I had rented. The person there couldn't help me, so I contacted the dispatcher (via phone number provided in text) who sent me to another place where I picked up the trailer.
Kelly I.I have been to many Uhaul locations, and this is the worst of the worst. Zero customer service. If you enjoy the thought of maybe getting mugged or carjacked, I think this is the place for you. And no customer service whatsoever. This place is pathetic.
Kevin S.I returned my vehicle same day. I was having trouble with the 24/7 return yourself. The manager Larry came out to assist. He told me he would turn the vehicle in without charge. The next day the vehicle wasn't returned. I called the office spoke with Kyle. Kyle said Larry will return the vehicle when he gets back he was off Sunday and Monday and he wouldn't charge me. Well Tuesday comes and I was charged. Now im going through hell to get reimbursed. BTW they never answered their phone Tuesday so I ended up calling the 800 number. So we will see the outcome.
Lashawnda C.Not all personnel available to check you in when leaving U-Haul. I have had to wait several days before manager was able to clear my return.
DEBORAH D.Overall service
Michelle A.Ginger was helpful, but the gentleman “helping†us with our rental seemed put-out to hook-up or check back in the trailer. The facility is very clean & well kept overall, however the trailer we rented had a bunch of dirt/sand left in the bottom that hadn't been washed out. Since it was raining, this stuck to the items we moved. Seems Uhaul needs to update their system for customers to easily return items during business hours because they had no idea how to take the inventory back once we'd finished. However, because of Ginger's positive attitude & overall cleanliness of the location I would recommend to use.
Haley H.Train the personnel to not hang up the phone on the customer when they don't have answers for the customer . I'm understanding to being new on the job
CURTIS J.I'm am not satisfied with the rental bill that I got. They charged me more then they should when I clearly drop the trailer at 11:55am and also have pictures of the time of drop off. When I got the trailer the guy only told me that I had to have it back at 12:30 he didn't even mention to me that they didn't open till 1:00.
Jose A.Lower the prices for people going under 5 miles, I only went around the corner from where I rented and was charged about 40 bucks. The young man said I went 1 mile.
Tammy C.We had to wait 20 minutes after they opened for someone who knew how to check in equipment to arrive. We were overcharged for our rental by $220. Had to call UHaul to research the charge. Now have to wait for an Area Field Manager to approve our refund.
Lisa P.Helpful, friendly staff and had everything we needed for our move.
Kevin Y.Just need to be a little more organized Some how my contract info was entered for another customer. Scary to experience my info mistakenly entered to someone else contract
danielle W.The manager called to check on me. When I arrived he was waiting to give me proper directions and was very helpful. Also very friendly. The entire process was very easy and pleasant.
Nephrite L.Great experience with great staff
christopher R.