The staff at this location is excellent and helpful!
Brian E
Customer Reviews for Access Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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No recommendations for improvement. I'm very pleased with the location and the store. in particular the staff person is excellent.
Kevin MWhen I made my reservation on the phone, I told the lady I was driving to Paso Robles one way so when I got there, I gave the lady my drivers license. She looked me up took my credit card information and said OK. You're ready to go then I got to Paso Robles Called the next day and she told me it wasn't one way that I had to turn around and drive 350 miles and bring the trailer back to Placerville. I said no I guess I'll have to pay whatever the extra fee is they charge me $578 to drop it off at a U-Haul dealer in Paso Robles like I always do.
Kevin KThis facility is my go to for when I need to rent a trailer. The 5x9 with a utility ramp is perfect. Cassandra in front office is very helpful, and does her job very well. I will continue renting from this location as it's as seamless as it can get. Great work, a pleasure doing business with.
Joseph RNo need to do anything different. This rental was awesome in all facets.
David EThe customer service rep was excellent. She was Very helpful and pleasant.
Kevin MVery friendly and accommodating through a stressful situation. Thank you for your friendly service.
diana jThey overcharged me by 12x the agreed upon amount at no fault of my own. Getting your money back is near impossible but they will charge your card without notifying you beforehand. This is not the first time either.
JOSE TNothing. Everything was fine.
Dana DThe young lady in the office was very helpful. Both times I have rented from this location she has been the sweetest and very helpful. She is the reason I will continue to go there.
Jeffery HGot there before noon and there was no one there. They gave a hard time about where the truck was parked (handicapped). Husband is handicapped.
Mark TThe trailer I rented said it was 6x12. However, the back where the ramp is, is not actually 6 feet wide. It's closer to 5 due to the panels on the side. The item I tried to put into the trailer would not fit and so I rented the trailer and drive 4 hours round trip for nothing.
Cassie RThe owner is always wonderful to deal with
Matt GCasandra was great.
Thomas NThank you! It worked out great.
Michelle BGreat service… in and out no issues… rep was kind and helpful..
Darin MThere was a slight hiccup with before hours pick up but U-Haul’s customer service was amazing.
Joseph NI enjoyed the entire experience until I returned the vehicle. The rear bumper was "slightly bent" and a screw was missing from it. I was charged an additional $150. I feel this was over and above by far.
Terri WThe front desk lady was so lovely! Everything was perfect and I was able to move everything important in one load. This has helped prevent my family from ending up homeless. Thank you all! Have a lovely need year!
Denise PNothing , great service representatives
JAMES GIt was hard to see where to find the front door to check in. And like all Uhaul stores, it was crowded in the parking lot. So average. The receptionist was very nice.
Sharon FBest experience with Uhaul to date.
Susan DCentral heat, office was cold
Joshua LVery helpful, fast and easy for walk in.
Chantha CThis location has very good and service..highly recommend!
Roger FEasy, friendly, no hidden costs
Mary ADue to poor cell service, it is very difficult to use phone for pickup and drop off. Cassandra was friendly, knowledgeable and very helpful.
Susan BIf you want us to use the app or internet in the rental process (especially returning equipment after hours) make very sure the location HAS internet or cell coverage.
Jim HWhy would you take away pickup trucks from your fleet. Not everyone needs huge moving trucks all of the time. Some of us just need to move smaller stuff. The office staff here is always very nice.
Richard VThe lovely lady at that location was awesome! Totally saved the day, I can't say enough about how much I appreciate her working with me to make my move go smoothly. Unfortunately I don't remember her name, but I believe she's the only one there. I'll definitely be using that location again!!
Lydia GLady is always nice
Richard VCassandra was quick and precise with her service
scott lStaff is very helpful and good people.
jim fWas super dark not enough lighting in lot felt kind of unsafe being right by a rowdy cowboy bar.
Bridget SEmployee was quick and professional.
Cody MThe U-Haul mobile phone application requested photos of the trailer I rented. But the application would not allow me to upload those photos. The application offered a photo example. But when I tried to view the photo example, the application completed my trailer drop off without excepting the trailer photos.
Robert CThey are very nice and friendly and very helpful.
Danya WCustomer service was friendly and quick
Debra ZAccess is always a great place.
MATTHEW GExcellent quick service. Very friendly. Thank you!
William SProfessional, friendly and helpful staff. I would recommend!
Randy SMy drop off was completed at night, so I never really could take a look at the facilities or interact with the personnel
Ingrid AService was excellent, fast and easy. Will be back to this location.
tim mThe staff demonstrated great understanding and flexibility.
Stephen FExcellent customer service. Very easy to do business with. Happy, repeat customer.
Jason KExcellent service à la clientèle. Convenient location. Just what I need and why I'm a repeat customer.
Jason KYour mobile app sucks. I was never able to access it, even when I already had a conformation number. The people at the location were helpful and I had no problems
Randy RGreat customer support
Sean VEverything worked out as planned
Craig BMake sure to keep Casandra! :)
Daniel WMy pick up was easy and the employee who helped me was friendly yet professional.
Nicole LMake it easier to find online. I didn't even know it was right by my house.
Jake TGreat place with friendly customer service.
Jeff WI really appreciated how quickly the reservation was processed and how friendly the staff was.
Victor GReally Awesome People. Everyone is very nice. I had a great experience. Just keep doing what you're doing. A+++
Nicholas BNothing here!
FAITH MGo somewhere else not to friendly seem to b somewhere else
Ty OThey were great to work with.
DONALD EThis UHAUL always makes the job easier and drop and pick up simple! Thx
Brian EEty nice professional atmosphere. They are also very accommodating aand i would definitely recommend this location!!!
Coby SI know that you shouldn’t drink an drive but if this facility offered beer that would be excellent
Gerald HAll my furniture was delivered and in perfect condition !!! Service was great !!!!! They unpacked all , took away boxes ! I was very happy !!!!! Merci
Loween A | Expérience généraleThe employees at Access Storage are amazing, very helpful, friendly and kind. Their facility was always clean, secure, temperature controlled, and had whatever other items were needed for help with moving. Unfortunately the lighting was not working on our storage row for a few months, which made it hard to see. Also, it was very hard to get a hold of someone there by phone to confirm if they were opened or closed. One time we drove out there during business hours and they were closed. Also, when we booked our Uhaul there, it was automatically rescheduled to a different location. So, that made it challenging to get our stuff when we wanted it. But, we understand things can not always be perfect, and over all, we were very satisfied with Access Storage. Two thumbs up.
Cynthia B | Expérience généraleDid not honor my Rez so I had no where to store belonging- said they were filled up already. Paid more for uhaul miles b/c I had to find a new place to store stuff last minute. Terrible experience.
Privacy R | Premières impressions