When a customer rents a vehicle to move goods there's usually a timeline. I arrived only to find out the van that I was to rent hadn't been returned yet and it was well after my 9 a.m. appt. By the time the van rental was switch to a 10' box truck, I lost 45 minutes in my schedule. I left with no paperwork, no instructions as to how to return the key since I was returning the box truck that evening. I brought the key home with me to return this morning, tried to leave a message with the rental site and the voicemail was full. The truck's windshield was really dirty, the CSR hosed it off at my request but it was still dirty with bugs and more. The inside of the cab was decent but not really clean. After receiving a text from U-Haul to get a photos of the vehicle before leaving, I was well-underway, however, I don't text, I have an old flip phone that doesn't have WiFi connection and had better things to do. Why doesn't the site provide this type of service? I should have received a paper copy of the contract before leaving, that way I would have had a phone # to call when I had questions and concerns.
Renee H
Access Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Diamond Springs, CA 95619
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisInterior cab could be cleaner.
JENNIFER HMake sure everyone knows where to drop off...
anne pThe owner is very amazing. He helps you figure out what you need boxes tiedowns everything you need very upfront about everything doesn’t amazing job. I highly recommend anybody out there to go to this company for Uhaul services.
Jeremy BThe product was great. The help was awesome. The whole experience was perfect 🤩
Roddy M