Le client n'a pas laissé de commentaire.DAVID R.
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I am a repeat customer because of the excellent service I have received!!!James O.
I think the staff was amazing, and really appreciated all there help so a big thank you to them!!!ERIC G.
Always great service!GREGORY H.
Le client n'a pas laissé de commentaire.RODNEY W.
Le client n'a pas laissé de commentaire.GLENN W.
Le client n'a pas laissé de commentaire.Sara O.
Le client n'a pas laissé de commentaire.ANDREW R.
Le client n'a pas laissé de commentaire.Cameron L.
Great deal. It was easy to get the truck I need when I needed it. U Haul is a great way to get and the truck worked well to move all of my parents stuff.robert A.
Le client n'a pas laissé de commentaire.grant G.
Le client n'a pas laissé de commentaire.Carlos G.
Le client n'a pas laissé de commentaire.James L.
Le client n'a pas laissé de commentaire.Kevin M.
Employee was extremely helpful and although the location had already closed for the day, she helped us out anyway. She really saved our day! It was so appreciated.HILLARY M.
Le client n'a pas laissé de commentaire.Frank D.
Good service easy to use thanksJOHN P.
Great location, great people and great service!JAMES O.
When I went to return the truck to the location stated on my online order they said I was at the wrong location and asked me to drive across town to a different location trying to use me as a delivery person. Very negative experience with U Haul.CHERYL C.
The staff was very pleasant to work with and they was friendlyCHET M.
Le client n'a pas laissé de commentaire.ARJUN S.
Really wanted a size smaller but it was fineJOHN D.
Le client n'a pas laissé de commentaire.RUSSELL S.
Check the oil level.Gordon H.
The young woman that helped us totally deserves a raise. She was handling quite a bit and working solo, but we didn't have to wait for anything. She was beyond helpful and kind.GEANNIE M.
This is the second time in the last month I've used this u-haul facility everything was perfect both times.BRADLEY J.
Too small too crowded. No parkingJAMES M.
Check in and out went well. Very busy on the weekend.Barry H.
You sent us to Elk Grove to pick up our truck and once we got there you had no truck for us. prior to that you moved our pick up from Orangevale. then in the end you sent us to Diamond Springs, an hour away, after we just drove 4 hours to Elk Grove. Just Terrible service levels.David V.
Le client n'a pas laissé de commentaire.Keith H.
My first rental experience at this location was excellent. Andrew was very helpful and efficient. The pick up and return was easy and fast compared to other Uhaul locations my son and I have rented from. I will definitely refer my friends and family to rent from this location. I wish all Uhaul locations had the exceptional customer service I received here.robin R.
Give the employees a personalityMICHAEL M.
Great experience and trailer worked perfectly! Thanks, GGary C.
Le client n'a pas laissé de commentaire.William F.
Truck ran great. Thank you ! Fast check out and check in. The truck was received with l30 accorns in the bed of the truck and xas not washed from the prior user. However I still appeiciate the use.Janine W.
Le client n'a pas laissé de commentaire.Henry C.
Le client n'a pas laissé de commentaire.ANTHONY J.
Early check-in did not work. The online App kept telling me I had to check in when it opened and I already set up early check in two days prior but it did not show up in the system. I called U Haul and was on hold forever and then it put me into the voicemail system. You guys need to clean up your customer service end. The gal on site was able to help me check in early , that was much appreciated.kathryn K.
Le client n'a pas laissé de commentaire.Fred T.
Everything was fine here.Anthony C.
Le client n'a pas laissé de commentaire.Gerald M.
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.Ty P.
Le client n'a pas laissé de commentaire.TAYLOR D.
Le client n'a pas laissé de commentaire.Christopher P.
While I would rate my experience with Access Storage as an A+, I have to tell you the rest of the story. I originally had reserved a truck for the same morning in the town of Coloma. When I got there they had no truck. I showed them my confirmation text, and they saw my reservation in their system, so they 100 % agreed with me but said it doesn't matter because "we have no truck." Extremely frustrating. Luckily I was able to get the truck at Access Storage later in the day.Michael S.
Everything was great . Thank you for your help.Rita L.
Andrew made the entire transaction easy and was feat to work with!Lisa W.
Truck was FILTHY has spend hour cleaning inside and out not even see out windshield!!horrible customer service in Placerville pick up location!! Sacramento drop was wonderful!! Called customer Filed complaint get me credit $$ said unacceptable even more so covid19!! not amy responsibility to clean the truck as a customer!!SHERRITON K.
The guy went out of his way to help me but I was supposed to pick up in Placerville and also got charged for a lot of different locations but not anything to do with Diamond Springs the phone customer service horribleVickie T.
Trailer was perfect for what we needed. Checkout and return was easy.Roy C.
Le client n'a pas laissé de commentaire.Justin R.
Truck was great!!!THOMAS T.
Le client n'a pas laissé de commentaire.Claire K.
Le client n'a pas laissé de commentaire.Terry S.
Le client n'a pas laissé de commentaire.Gary B.
Le client n'a pas laissé de commentaire.Robyn M.
Larger parking and storage area would be nice.FREDERICK R.
Le client n'a pas laissé de commentaire.Ronald M.
The trailer was not washed on the outside so I noted that when I picked it up. I didn't consider it a problem. Inside was fine. The average rating was due to the worn condition of the facility, again not a problem, and the not particularly friendly demeanor of the person who assisted me. She took care of the transaction. This location is in an area where a lot of the population takes Covid mask wearing as a personal affront and I was wearing a mask. I got the impression she thought poorly of me, but I hope I'm wrong.Gerald W.
Le client n'a pas laissé de commentaire.GARY B.
The young man at customer service was friendly enough, but he must have assumed I had experience renting and driving a huge Uhaul truck. Because after he rung me up he simply said you're all set. So I asked, â€œ Is there anything I should know?â€ â€œLike whatâ€, he asked. (Hmm) Then he said he'll show me which truck. I noticed the windshield was dirty. He pointed out the clearance and said it was marked on the side. I asked if I could see the back and he kindly complied. By my asking, I learned 2 important facts. One escapes me but at the writing of this review, but If you don't make sure the latch catches in the hook when opened, then it could get stuck in the roll up at top which means the door cannot be pulled back down. I believe the other was regarding the ramp and it's latch. If the center latch isn't up the ramp could drag. Something else that was not mentioned to me. I was not informed that I would immediately receive an email with photos of the truck's condition, and only have a limited time to respond with photos showing otherwise. I saw the email too late, but all in all, it wasn't necessary to prove any discrepancy. Other notable tips I'd like to share: The truck seemed fairly new. That was great. There is no cruise control The seat is comfortable Any licensed driver can help drive The cab is irritatingly noisy. For instance, it's hard to hear the radio on the freeway. The gas tank is large so you get pretty far before needing a refill. Plus, it was easy enough pulling up to a truck station to get fuel. There's a large blind spot, so be aware before changing lanes. The air conditioning worked nicely. I scrubbed off the front of the cab, but the return location clerk said that wasn't necessary. The gal at my return location was great. But the place was a bit tricky to find. So I'm not sure how to rate the location. But it was clean, she was friendly and right there to help, so that earns a high rating.SHARON S.
Cassandra was very helpful!Diana H.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.CARRIE L.
Le client n'a pas laissé de commentaire.Erik C.
It's a very small location, with helpful courteous people.david M.
The Uhaul closest to me was not set up for in town rentals so I had to drive an additional 15 miles to rent a truck. The owner of Coloma Feed Store who rents Uhauls tried to fix this issue to no avail. Uhaul in my experience has been less then customer friendly. The dealers however have all been exceptionally helpful. Uhail should really work on improving their business model to be more user and dealer friendly.Sierra N.
Le client n'a pas laissé de commentaire.TIMOTHY C.
The fella didn't have a very good conversation with my husband who was out connecting the car trailer. Didn't offer any help.Pat W.
The gentleman who helped was very nice and it was a quick and easy process.BONNIE H.
Andrew was very helpful and kind.ANTHONY A.
Excellent service à la clientèle.MANUEL S.
Nothing. The move went well.DAVID T.
This location typically has the equipment when needed. Keep it up.Donald A.
Le client n'a pas laissé de commentaire.THERESA G.
This experience was easier than anticipated....TARILYNN D.
There is a statewide order to wear masks in public spaces, and this location chooses to not to, and put me and my elderly parents, who I care for in my home, AT DEADLY RISK. I tried calling your corporate offices to get an explanation, and was told I would receive a call back. When I returned the trailer, same story. I will never willingly use UHAUL again. If you wish to discuss this matter and attempt to change either your policy or explain to me why you are willing to kill your customers because you can't be bothered to take a simple and basic safety precaution, you have my contact info. NEVER USING UHAUL AGAINBERT W.
The only thing I can recommend is that you don't get rid of the gentleman who helped us at the front desk! He was courteous, prompt and professional. We WILL come rent again.LEON B.
Worker really helpful by parking my trailer for me.Bogdan B.
Dude was patient as I tried to back the trailer up.CARL P.
Truck was filthy when I picked it up. I indicated that on the app when I picked it up. I put a pic on showing the cup holder. Then when I dropped it off I again indicated it was dirty on the app. And U-Haul wanted to charge me 25 $for cleaning so I changed it back to clean because I shouldn't have to pay to clean a truck that was filthy when I picked it up. Oh and by the way when I picked it up the battery was dead and I had to jump it from another truck with the help of the employee. Hope I didn't get corona'd!!Matthew F.
Le client n'a pas laissé de commentaire.CAITLIN H.
The truck I picked up, did not have a full tank of gas (only at 3/4), which I didn't notice until I drove away. There was also left over trash in the cab and something sticky in the drink holders that got all over my wallet. After I was done with the truck, I put too much gas in, leaving a full tank when I only used less than 1/4 tank. I was told I couldn't get any refund for over filling the tank. There is also two people working there and only one person assisting, making my wait time over 1/2 hour both when renting and dropping off. Due to the condition of the truck, overfilling the tank and time spent in the office, I would like a partial refund.Denise D.
I have rented from them three times and every time there is some kind of issue. Nobody there smiles, nobody greets you, nobody seems to be very happy at all. I would rent at another location if it were convenient.David L.
Le client n'a pas laissé de commentaire.Michael L.
Great Support Service. Thank You U-Haul.Kerry D.
Great truck good customer service and so much easier than having a friend help you with hauling stuffKENNETH O.
Le client n'a pas laissé de commentaire.CARLOS O.
The trailer return has been a very disappointing experience. On my order I specify a return on zip code 95726, and then return the trailer to the Uhaul neighborood dealer (located on 6306 Pony Express Trail, Pollock Pines, CA 95726). The dropp-off went well, and no one told me anything. I received later on an additional bill of 20 $because the unit should have been returned to a different location 18 miles away. No one mentioned it when I returned the unit. This is completely unacceptable, and I am seeking for a refund from Uhaul on these 20 $. ThanksThibault P.
Le client n'a pas laissé de commentaire.DAVID C.
Cassandra was very efficient and helpful.ross E.
A1 service!John W.
Le client n'a pas laissé de commentaire.Robert U.
On pickup date the shop was not open at 8am as posted. There was a line of people waiting at the door. I knocked loudly and a lady came out telling us the guy who works the counter had not yet arrived. On drop off date no one even bothered opening the door. The counter guy showed up around 8:30 by which time I had called support to complain and they helped me complete drop off online. I will NEVER use this location again as they cannot be bothered to even be open during business hours. It's obviously a consistent issue that needs correcting.Trevor C.
Nothing. She was awesomeTina H.
Friendly, professional customer service! Thanks Uhaul:)ROBERTA H.
Le client n'a pas laissé de commentaire.Jeffrey B.
Great experienceSUSAN M.
Service was appreciated and timely as much of the pandemic restrictions have been lifted. Staff efficient and friendly.Donald A.
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