This was not my intended pickup location. I had reserved a pickup in Springville at the Friends and Go gas station. Upon arrival I did not see the 10 foot truck I had reserved in the lot. I completed the online check in to pick up the truck and it told me no vehicle was assigned and to go inside to talk to someone. I went inside to find out why the truck I reserved was not here, and the cashier had a look of panic in his eyes as he told me he gave it to someone else that morning even though I had a reservation for it. He was not helpful in helping me find a new truck- just told me to go to a place in Provo to "see if they have one". I had to call myself and thankfully the guy on the phone was super helpful to change my reservation. However, my new reservation was in Provo which caused me to travel more miles than intended, which upped the final cost of renting the truck. Despite all that, this location in Provo was easy to access and the mobile check in was a breeze. Just wish my original reservation had been guaranteed.
Allison B.
Customer Reviews for Ace & Jerry Auto Glass
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Friendly, prompt, & efficient. Thank you for making this a good experience.
Victor L.The center was closed when we dropped off the equipment but the afterhours drop-off was very easy.
Gary D.Great location. Im not comfortable backing trailers up, and a guy who worked there volunteered to back it up and unhook it for me when I returned. It was so nice. I would definitely go back!
Megan C.They were wonderful to work with! Very kind and helpful service. Thanks Ace and Jerry Auto Glass!
Rinda K.They were great!! Fast, thorough, friendly and helpful. So easy!!!
LARRY D.Very easy drop-off experience, they were prompt in verifying my equipment was checked-in.
Daniel S.Rien
James E.Customer service was outstanding!
RANDY E.The passenger side upper mirror was cracked and mad it difficult to see traffic on that side, used the lower mirror most of the time.
Don K.We dropped the truck off during lunchtime and no one was there, so I left the keys in the dropbox. We didn't have any interaction with anyone but the truck was checked in shortly after we dropped it off based on the email I received and all went well with it. I liked this as a drop off because the lot is large with plenty or room for parking.
Joseph B.They were quick to change my reservation to 24/7 self pick up when I was running late. That was very helpful.
Lanae L.The furniture pads were not there.
Joseph C.Staff was excellent!
mary H.No problems. Check in was convenient and handled well.
brent J.Quick and easy - great owner
Scott S.The auxiliary audio function did NOT work so I could not listen to anything other than random AM/FM channels for 9 hours. NOT WHAT I PAID FOR!
Michael D.Fantastic service! Thank you!
Glen H.East pick up and drop off👍🏻
Tracy E.Fast, easy service. Ace & Jerry were great to work with.
Fred A.Super easy to pick up and drop off. I was able to pick up a truck at 10pm using the mobile app. A gas station super close to fill up at. My only suggestion would be to add gravel or something to the side of the lot where the trucks are parked. When I walked around the truck to check the condition I had to step in and around some weeds that had sharp stickers in them that stuck to the bottom of my shoe.
David C.Nothing Val was awesome. He went over the whole truck with to make sure I was comfortable with it. Great experience!
Jeremy M.Good customer service.
RICHARD S.I have no issue with the drop off location. Very Very upset with Uhall on this
ALAN W.Ace and Jerry were great got me out of a bad situation. They had my vehicle ready, not like the first location I was assign to. Towne Storage Vinyard it was a joke will not be going back to that location, and do not recommend that location.
JOSE E.You need to fix the U-Haul app. Please let the customer know what additional documents or verification will be required *before* the final check out process. For example, I had no Idea I would need two additional forms of ID or two references.
Kyle L.The vehicle I used wasn't swept and I found pieces of glass on the bottom of my boxes that I put it. I had swept it before I started putting in boxes but it looks like there was more that I didn't get. The inside of the truck smelled like cigarettes. I drove in a Uhaul before and it was a much more smoother ride but this truck kept bucking between 25 and 30 mph. I took off the tow/haul option when I didn't have a load and put it on when I had a load in the back but it still continued to buck.
JUAN R.Bad alignment. Truck pulled hard to the right for my 900 mile trip. Had to stop and take breaks to rest my wrists (I'm far from an old frail person and used to driving vehicles without power steering). Inner of front tires were bald because of alignment and during stops had to reinflate front tires that were loosing pressure. Pretty sure the alignment hurt gas mileage as I got roughly 6-7 mpg avg. Site claimed 5 days when booking but rental was for 4.
ROBINSON O.Everything was great, clean and very friendly. 100 % would recommend
richard C.The pick up worked fine. Returning the truck through the app didn't work and was very frustrating.
Mark B.This is the slickest UHaul rental ever. The service was amazing. I would highly recommend this location!
Bonnie W.Making sure they give the customer an accurate drop off point closest to there home location… The only thing I was frustrated and was them giving me a drop off location in Chandler and I lived in apachejunction. I had to call and reschedule a new drop off point… The waiting time To finally get someone on the line , Was ridiculously way too long for two days I tried to connect to someone… Improvement needs to be made in that area… It will not stop me from using U-Haul again if ever needed… Thank you for your service
VICKI R.They were very professional and accommodating to our needs.
Jesse G.Val was a great help to us...
Larry S.The app felt like a scam, I used both the online page and the app and neither did a good job. The online app never let me add a photo from my camera. The app didn't let me add a photo to dispute the fuel level at the beginning. (I accepted that it was 1/2 tank even though it was slightly below because the process was taking so long to pick up the truck and I was in a time crunch, moving help was arriving) Then when I returned it (filled up to just over 1/2 tank) it made me say that it was filled up to the next line above 1/2 tank or I'd get extra charges. It felt very scammy. It took only a few seconds to get approved after talking with the agent, but before I said anything in the chat it had been 30-45 minutes of waiting with it saying pending approval.
Trezor O.Ace and Glass pro They are the best in customer service , I went to the other in Provo near to Deseret Industries was really bad the lady that was in front desk.
sergio G.Professional and friendly. Excellent service and experience. I would recommend this location and will use them again.
scott H.-Get a host that is friendly and knows how to take care of customers. Guy was very rude and made it easy for me to say I would not want to go back to the location.
Phillip R.Lights on trailer were not checked upon hook up. Left blinker did not work.
PAT W.It was easy and quick to get the truck. It might have been nice to have him or someone point out some features and pointers on how to drive the truck and where certain features are. We didn't know the cab had lights until we had loaded it in the dark already. But it went smooth picking it up and it was in good shape.
Stephanie B.Used Ace & Jerry Glass Pros in the past and they do excellent work. Not surprised their Uhaul service was outstanding as well. Very easy process.
Phil H.