I don't like the fact that they didn't do a walk through with me when I picked up the truck they just gave me the keys and when I brought it back they didn't do a walkthrough only took the keys back I don't know how many miles was in there and I didn't know how many miles I droveBeverly G.
Customer Reviews for Ace Hardware 662
(U-Haul Neighborhood Dealer)
Pour nous contacter
Champaign, IL 61821
Services dans cet établissement :
- Lun.-sam.De 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/25/2023: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Good experience all around.Jack K.
We had an excellent experience. We have no recommendations for improvement. We rent a truck once a year. We will rent next year from u Haul.Dennis S.
Le client n'a pas laissé de commentaire.Walter R.
Le client n'a pas laissé de commentaire.Ommara S.
Le client n'a pas laissé de commentaire.greg C.
It was okDavid M.
GO BACK TO PAPER, I STILL HAVEN'T RECEIVED THE RECEIPT.Jon D.
Le client n'a pas laissé de commentaire.farrah T.
Everything was on time and equipment was there as promisedEdward I.
Le personnel était amical et serviable. Location had ample space for parking.Steven G.
First of all I wasn't even supposed to pick up or drop off here but I did. The first guy I dealt with said the worst part of his job was U-Haul but 2nd guy took care of my issues. 3rd the door jammed twice they said that was normal and they don't have any dolly on any truck!! Won't use your company againKeisha R.
Great service close to our move and always helpful. Fast in and out.John B.
The truck's window would not roll up on the hottest day and the rear door was stuck and wouldn't open due to a faulty lock. I'm asking for a discountJUDY F.
The workers were very kind. ThanksThea E.
no dolly in vehicleTyler B.
Le client n'a pas laissé de commentaire.Clifford M.
N/A love your business.Veronica C.
I absolutely loved driving that 26 foot monster. Made me feel like a real truck driver. That truck was maintained so good it looked like it just rolled off the shop floor. Thank you for everythingJason C.
Le client n'a pas laissé de commentaire.GRANT M.
They were very friendly and helpful at pickup and drop offKristian S.
Le client n'a pas laissé de commentaire.Gerald G.
Le client n'a pas laissé de commentaire.David F.
The location was closed and there was no one at the original return location 503-f Savoy, IL. The ACE Hardware store in Champaign was kind enough to change the location to theirs and guided me on the return.Sreenivas P.
Le client n'a pas laissé de commentaire.SHAI N.
Le client n'a pas laissé de commentaire.Richard R.
Le client n'a pas laissé de commentaire.Jody W.
Le client n'a pas laissé de commentaire.Gintas T.
Le client n'a pas laissé de commentaire.Arieal S.
Le client n'a pas laissé de commentaire.robert W.
Le client n'a pas laissé de commentaire.Arieal S.
Le client n'a pas laissé de commentaire.Katie M.
My rental experience was excellent! I would highly recommend that you make the registration online with pickup at the Ace Hardware. The Ace employees were very helpful and answered all my questions.Dennis S.
Just brilliantStacy A.
Le client n'a pas laissé de commentaire.Amanda G.
Le client n'a pas laissé de commentaire.Andrew W.
I went after hours and I thought the self drop off was quick and very easy.Elizabeth S.
Le client n'a pas laissé de commentaire.Melinda T.
Rated drop off site average because it is not a full fledge center and was somewhat limited in what can be provide. Plenty of room to drop trailer which was niceKevin K.
Le client n'a pas laissé de commentaire.STEWART H.
Le client n'a pas laissé de commentaire.Pete R.
Le client n'a pas laissé de commentaire.Gary J.
Ace hardware store, where I picked-up and returned the vehicle was near my daughter place and the young man who helped me was very professional.Roland A.
Le client n'a pas laissé de commentaire.Jacqueline A.
Quick, professional friendly service. Highly recommend! Also was a great price.James E.
Over charge for gas, and collision coverage that Ispecufically denied. Just only sent the receipt after the person accepted the key agreed that I returned with photo proof. Finally, he gave me back for overcharge gas fee even I returned with more than I picked up.Maung M.
Le client n'a pas laissé de commentaire.Susu Z.
Randy was also helpful and knowledgeable.Edward B.
The app while trying to check in and out was very slow. Finally got to check out but when returning the van it would never upload the screen showing fuel and mileage. Finally gave up and dropped the keys in the key box and called the customer service desk to let them know the van was returnedThomas F.
The local site vehicle was fine. It was the website and customer service line that will make me find alternatives. I'll never rent from U-Haul ever again and will share my horrible experience with everyone I meetJames J.
The key box had the incorrect key and it time to solve the issue.Sierra L.
Le client n'a pas laissé de commentaire.Gottipati N.
Had 9 am pick-up time. Clerk didn't show for 30 minutes. ACE Hardware employees (UHaul is a concession within this ACE) stated clerk is often late. We rented appliance dolly, but were given a crummy regular dolly. At least a different UHaul clerk (who was on duty when we returned truck 4 hours later) gave us a credit. The truck we rented was a bit worn, but functional. Penske has better equipment.Craig J.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.Whitley S.
I rented a van to avoid furniture delivery charges: very easy! A bit of a wait at the rental location (about 30 minutes), but folks were friendly. A couple small suggestions: 1. The van was low on gas when I got it, so I was given a credit for me to go purchase $12,82 of gas. Not a big deal, but I was a little pressed for time. And putting so little gas in means the next person will have to get gas as well. 2. $20 is a fine price, but adding on $10 for insurance means I am a bit less likely to rent a van. Possibly there could be a lower charge for e.g. under 2 hours and 20 miles?Donna B.
Renting this uhaul van couldn't have been easier or more economical. I highly recommend it.Marianne N.
Courteous. Very helpful and accommodating. Equipment in good shape.GARY P.
Le client n'a pas laissé de commentaire.Xun Y.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Brittany K.
Pickup went without any issues.David G.
Excellent service and very friendly. Renting from Ace Hardware uhaul is so easy and pleasurable and fast compared to other locations.Jayne H.
Le client n'a pas laissé de commentaire.John D.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.Jon D.
Le client n'a pas laissé de commentaire.EMILY MARIE H.
Le client n'a pas laissé de commentaire.Shannon H.
Le client n'a pas laissé de commentaire.TRACY S.
Le client n'a pas laissé de commentaire.DONALD W.
The floor of the truck was dirty from muddy feet of prior renter. This was a one-way rental. I made the reservation with the U-Haul facility a few block from my home. To my surprise, U-haul had me drive about 5 miles to the other side of town to pick up the truck. Further, when I picked up,the truck, it only had 1/4 tank of gas in it, so I had to make another stop to add gas before making our trip.Patrick P.
The man that took the truck back was awesome. He explained the process and listened to my complaints. He attempted to get me a partial reimbursement for the gas in the truck, but wasn't able to. Very helpful, friendly, and professional.Marshella C.
Le client n'a pas laissé de commentaire.THOMAS K.
Truck was awful. Smelled like smoke. Damage everywhere on the exterior. Really should not be on road looking like that as a business advertisement.Cain A.
Fix your app for handling returns. I was not able to upload the odometer picture so I could no continue. I was successful when I used the web pqge.STEVE F.
Le client n'a pas laissé de commentaire.Les K.
Le client n'a pas laissé de commentaire.Bethany C.
Le client n'a pas laissé de commentaire.Maung M.
Le client n'a pas laissé de commentaire.ERIC D.
Le client n'a pas laissé de commentaire.Joel B.
Representative was friendly and got me going. The truck seemed very clean and well maintained at first. As time went on I became a little concerned about the transmission and the oil level. Nothing definite but the oil gauge was on low and the truck bulked at a stop light right before I came to my destination.Keven F.
Wonderful customer service. In and out drop off!Tom C.
Le client n'a pas laissé de commentaire.Robert P.
Le client n'a pas laissé de commentaire.Doug J.
Le client n'a pas laissé de commentaire.DANIEL M.
Le client n'a pas laissé de commentaire.Hong C.
No issues with pick up location. However, we were supposed to get a call the day before as to where to pick up our stuff and no one called us. When they did call us they had no idea where to have us return the truck. Very disorganized and irritating. Also overly priced for a 10ft truck but we were desperate and had to pay it.ERIC S.
The website could be more user friendly. It would be helpful to list the basic price range for each vehicle as soon as possible in the search, including round trip and one way pricing. People want to know the approximate cost before proceeding. We almost did not rent because of discovering how high the one way cost is. I went through the whole process again and found returning the trailer to the same location was much more affordable.Thomas B.
The employee at ace hardware who handled the transaction was very friendly and helpful. The truck was clean and well maintained far beyond my expectations. The process to drop off after hours was great in itself but I didn't feel very safe being a female alone in an unoccupied parking lot after the sun had gone down. There were a couple of males that walked thru the lot while I was taking the required pictures- one of which proceeded to urinate in the grassy area between the businesses and residential areas. I would utilize these services at this location again but would plan differently to avoid putting myself back in that situation.AMBER P.
All was great for the rate involved. I missed cruise control. lol a lot!Larry S.
The online reservation system and vehicle condition checks worked great! Easy return as well.Dale S.
Pick up after hours was complicated.David P.
Le client n'a pas laissé de commentaire.Russell M.
Le client n'a pas laissé de commentaire.latrell J.
Le client n'a pas laissé de commentaire.STACIE R.
Le client n'a pas laissé de commentaire.Mary Lou K.
Le client n'a pas laissé de commentaire.Chris R.
The staff at Ace Hardware where I have UHauls on many occasions is always friendly and helpful. Great place to rent from.Mary D.
Well done Ace Hardware U-Haul!Randy T.
Le client n'a pas laissé de commentaire.WILLIAM K.