Customer Reviews for Ace Hardware Blackfoot
(U-Haul Neighborhood Dealer)

203 évaluations

51 S Spruce St   Blackfoot, ID 83221

(208) 643-0216

Heures d’ouverture

  • Mon-Sun: 8 am–9 pm

Services dans cet établissement :

Pour nous contacter

(208) 643-0216

51 S Spruce St
Blackfoot, ID 83221

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 8 am–9 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Fast drop off.

Corena c 
Évaluation :
3

The truck exterior very dirty of bugs on front end. the windshield was cracked and not declared on inspection. no walk around inspection done prior. the front valance had damages and not secured properly.

michel d 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drake H 
Évaluation :
5

Service rep at ACE was very knowledgeable and friendly, very professional.

Paul C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald k 
Évaluation :
4

While the men sent to move me were great and efficiently unloaded the truck in the rain plus reorganized two storage units to get everything to fit, I did take issue with a surprise additional charge for travel time. The move was to Blackfoot, Idaho. At no time was I told that the movers were out of my local area and so I would be charged for travel time also. The unloading cost almost twice as much as it was to load the truck. I think Manly Movers need to review how much they charge for their services. I do not plan to use the company again.

Judyth B 
Évaluation :
1

Previous driver left an entire desk in the truck that was still in it when I picked it up. Gas level was wrong on the contract. Even though I took a picture and uploaded it to UHAUL website, and refilled it to the level it was at, I was still charged for it being "low".

Robert B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlene M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall G 
Évaluation :
1

Truck was not well maintained, alignmentwas off, front passengerside bearing was making noise. Fuel only had 1/8 of a tank. Tag said inside city only as they knew there was issues with the truck. Computer was down on pickup and employee did not inspect vehicle before giving me the keys. Drove only 19 miles and put 5 gallons in. Was then charged $30 fuel service fee and an additional 6 gallons of gas for another $31. Completely unacceptable.

Daniel E 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rick C 
Évaluation :
5

When I returned the truck, the process went very quick. She was very nice to work with and gave helpful information for future returns or rentals at this location.

Cynthia C 
Évaluation :
1

Trying to rent from a location that they had to call Chris while he was at home took over an hour and felt very unprofessional. I should be able to rent a product at a service counter, not over a cellphone while someone reads my credit card out loud. Unprofessional!!! I will not rent from Uhaul again!!!

Loren S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

james P 
Évaluation :
5

Never allow a truck in that condition be rented out risking the life of customer.

Richard C 
Évaluation :
5

The outside of the front of the vehicle was covered in bugs and needed a good wash job

ted h 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brent H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colton W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

april s 
Évaluation :
3

Only one employee to run the Ace Hardware and checkout Uhaul truck. Asked for Pocatello pickup and no one informed us it would be in Blackfoot.

Kelli A 
Évaluation :
1

The uhaul agent couldn't be found for more than 20 minutes. The store repeatedly paged for him, but no response. After the agent was found, the trailer electrical was found to be damaged. This took another 35 minutes before I stepped in and fixed the problem. All in it took almost a full hour to get our trailer and be on our way. I have rented uhaul many times and this was absolutely my worst most unprofessional experience yet.

Mary D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephani c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna H 
Évaluation :
1

The employees there told me to come back an hour later because nobody there knew how to process my order. My reservation had already been changed by Uhaul so that I had to drive an extra hour round trip to pick up the correctly sized van, and I had a lot of people waiting for me to help me load. They were dismissive of my issue.

Troy S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph d 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL F 
Évaluation :
2

He wasn't very Friendly we took the U-Haul back with a full tank of gas and very well sweep out

Brandi R 
Évaluation :
5

Always helpful and knowledgeable thanks ace hardware.

Bill A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drake H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce C 
Évaluation :
5

Ok

tomas H 
Évaluation :
3

This was not our original pickup location. The dsy before our pickup uhaul changed our location to a different town from where we live.

Matthew M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin Y 
Évaluation :
5

Very helpful

don g 
Évaluation :
3

Slow to respond to drop off.

james j 
Évaluation :
5

Our check engine light came on 60 miles into our trip and caused us alot of stress.

Matthew M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassie H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phillip R 
Évaluation :
5

U-Haul services could be a lot cheaper.

lesley m 
Évaluation :
4

Customer service was good but he forgot to tighten the hitch. I went 200 yards and the trailer was loose and hanging by the chains. I fixed it myself. Otherwise the service was good.

HB A 
Évaluation :
5

Very easy to work with may drop off quick And easy

James J 
Évaluation :
5

I had an agreement with U-Haul to return my equipment in Rexburg, ID. for a credit of $144 (part for the 6 x 12 enclosed trailer, & part for 15' truck). Corporate said Allstar Auto says I declined the agreement, which is a lie. I mentioned to Allstar that I was taking all the equipment to Rexburg, and he said it showed it returning trailer to Ace in Blackfoot, ID.I I told him I would deal with it later as I was moving that day, I didn't know the corruption in Corporate U-Haul existed like that, but I do now. The records of the agreement are in the regional division in Prescott, AZ as were laid out by my contact Will. Yet corporate maid the entire agreement null & void. U-Haul corporate owes me $144. Do not believe what corporate says, have your regional send the agreement to your email. P.S. The equipment was great, but corporate still lied, including the traffic office in Idaho.

Richard T 
Évaluation :
5

I had an agreement with U-Haul to return my equipment in Rexburg, ID. for a credit of $144 (part for the 6 x 12 enclosed trailer, & part for 15' truck). Corporate said Allstar Auto says I declined the agreement, which is a lie. I mentioned to Allstar that I was taking all the equipment to Rexburg, and he said it showed it returning to Ace in Blackfoot, ID.I I didn't know the corruption in Corporate U-Haul existed like that, but I do now. The records of the agreement are in the regional division in Prescott, AZ as were laid out by my contact Will. Yet corporate maid the entire agreement null & void. U-Haul corporate owes me $144. Do not believe what corporate says, have your regional send the agreement to your email. P.S. The equipment was great, but corporate still lied, including the traffic office in Idaho.

Richard T 
Évaluation :
4

Quick and easy.

Steven S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marsha C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tacy K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike k 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shane L 
Évaluation :
1

Le client n'a pas laissé de commentaire.

isabel l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george j 
Évaluation :
4

Everything was fine. Easy.

Robert R 
Évaluation :
4

The truck floor was so dirty. Covered with dirt. The steering wheel and console were sticky. The manager at Ace Hardware gave me a kid who knew nothing he was doing to rent to me. I spent 45 minutes there. The next day when I went to pick up, the info had not been saved. I spent another half hour there before I could get the cargo van.

Susan C 
Évaluation :
5

My husband dropped off so I can’t comment but I believe it was all good!!!

AMY W 
Évaluation :
2

The truck was full of trash and had broken glass through out the bed. We called and they were unable to do anything to help at the time.

taz m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edgar a 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian A 
Évaluation :
5

nothing everything done well

lynn r 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S 
Évaluation :
4

If your reservation is for a town a half hour away, please make it easier for you to pick up the truck earlier than originally wanted.

WILLIAM B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol R 
Évaluation :
4

No smoking in trucks. Cleaner inside

Jared M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven J 
Évaluation :
5

super nice to deal with .. Thank you !!!

DEEN B 
Évaluation :
4

I walked in and was immediately greeted and the store worker came right out and did the check.

Steven J 
Évaluation :
5

Nothing, it was a good drop off location.

Jeffrey H 
Évaluation :
5

Based on the craziness of getting a store to pick up the truck, this was such a nice experience! However, the good folks in the dispatch office in Boise were amazing. They were always kind, considerate and especially patient!! Can't imagine how difficult their job has been of late. Everyone I spoke with there richly deserves the above comments! But Nancy deserves special recognition fir her help! She was amazing Thank You Boise for helping us get moved!!!!!

Roland. D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier S 
Évaluation :
1

The man who checked us in basically had to be begged to help me. He wanted me to download the app and check in myself, but I asked why he couldn't just do it. He was very put out to have to assist me. He then just went off about Covid. It was a strange encounter overall.

MICHAEL H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim P 
Évaluation :
5

Keep up the good work.

Daniel L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKIE H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M 
Évaluation :
5

Brandon was execellent

Lori H 
Évaluation :
5

The person that we called in initially was not helpful. The second person we talked too was better. They had someone who hadn't returned our truck to use. However, he didn't really help with a solution. Just said, "well you have to change to something else." I called back awhile later and got someone who was much easier to work with and helped us figure out something that would work.

Austin A 
Évaluation :
4

When driving in wind the trucks turn into cardboard boxes, always pay attention.

Alexandria T 
Non les évaluations ont été soumises pour cet établissement.

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